Sun Coast Remodelers

I sent my Coolwall production manager to review the warranty request once we received it. Ordered material to complete the work. Manufacturer sent the wrong material, we of course couldn't figure that out until putting it up on the house. Stopped all work ASAP. Send my head production manager out to help. Reordered material. Sent wrong by manufacturer AGAIN. Took a sample down off the house directly, took it to the paint store, had the color exactly matched, sent that to the manufacturer. Just found out today that for the THIRD time now, manufacturer sent the wrong color. And of course we are several weeks into this now, because we can't do any real actual work without the material. Called the West Coast rep that I have for the manufacturer, he is looking into it for us now to try and ensure the correct color is sent this next time. The challenge is that this is a custom color and a custom product, so we can't simply go buy it elsewhere, we are at the mercy of the manufacturer. Once we have the correct material, all Ms***'s concerns will be addressed as we will repair the areas she has requested. The response time is very atypical and I have never had this manufacturer make a mistake times in a row, however I understand Ms***'s frustration as this should have been completed a long time ago if the correct material had been sent.Let me know if there are any more concerns or questions.Best,*** ***

Suncoast painted the exterior of my home ... the work was good. The timing of the job and the service left lots to be desired. They took my initial deposit on Oct. 2 and didn’t finish a job that was quoted to take 7-8 work days until 10 weeks later.

There were many delays along the way. The most frustrating was work stoppages as workers were pulled from the site to other jobs .... something I inquired about and had been promised wouldn’t happen. It took more than two weeks just to get final touch ups scheduled. The service and timing fell far short of what was promised to me.

Disappointed.

Sun Coast Remodelers was an excellent choice! They gave me a great quote - found the right colors for my exterior - arrived when stated - and got the job done on time. I will definitely choose them again for future projects.

Dear Revdex.com team, 
small;">We wanted to thank you for your assistance with our complaint with Sun Coast Remodelers. They have addressed our concerns and we would like to close/remove the complaint. 
I attempted to do this through the customer login interface, but was unable to figure out how to do that. 
Thank you again for your assistance. 
Best Regards,

Dear Revdex.com team, We wanted to thank you for your assistance with our complaint with Sun Coast Remodelers. They have addressed our concerns and we would like to close/remove the complaint. I attempted to do this through the customer login interface, but was unable to figure out how to do...

that. Thank you again for your assistance. Best Regards,

To date no repairs have been made.  Their representative Mr. [redacted] contacted me and made an appointment to walk my property.  He walked the entire house and I showed him where the paint was peeling off the stucco on the east side of my house.  I pointed out how the paint on my garage door and the trim all around my house had become discolored and mottled.  I also showed him the urethane was peeling in places on my front door.  He indicated they would fix all the problems.  He said they would have to order the paint and he would contact me when it arrived.      On 9/24 the painter arrived to do the repairs.  I walked him around the house, showed the problems areas.  He said he was not given materials to fix all that was wrong.  He was provided 1 gallon of paint and told to paint three spots on the garage door and was told it should not take more than 30 minutes.   My house has 3 colors of paint  and the front door is a clear urethane so clearly he was not provide the materials  needed to make proper repairs.  He began painting the garage door and it was immediately  clear that the paint did not match my garage door.  He called Mr. [redacted] and reported that the paint did not match.  He also told him to do the job properly it was going to take more than  30 minutes as the trim around the house and a few of the windows was completely discolored.  Mr. [redacted] began yelling that all he was to do was spot paint the garage door and they were not going to paint the trim.  He then asked to speak to me and began telling me the complete opposite of what he had just instructed the painter to do.  He obviously did not know I was in ear shot of the conversation.At this point, my garage door looks worse than before with the spot painting that was done.  I placed a call to [redacted] to let him know what had transpired.  He said he would send [redacted] out to take a paint sample to hopefully get a match.  [redacted] came on 9/28 @ 7pm to get a sample.  Clearly it was too dark to show him all the problems with their paint.  Mr [redacted] had previously indicated he had no memory of being told about problems other than the garage door.  This is where I am at this point in time.  No resolve.  
Regards,
[redacted]

I was contacted by their call center by "Mike" who is an unlicensed salesman. The company claims its not a violation of the CA business & professional code since they are only "setting up appointments" however, this is a subterfuge to making a sales call. Further, I am on the FTC Do Not Call Registry (confirmed) this company is in violation of the CA Business & Professional Code for both the use of unlicensed sales people and violating the Federal Do Not Call Registry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am waiting for the correct color to be mixed and we will see what happens from there.
Regards,
[redacted]

To the Revdex.com,It has taken several weeks of investigation to determine what actually occurred with Mrs. [redacted].  Apparently Mrs. [redacted] was giving messages to marketers who were knocking on her door, but who no longer work for Sun Coast.  The company never received a phone call at the office,...

an email, a fax, or any notice here at our office. And it appears another unfortunate chain of events prevented the company from receiving her request for service.  The sales person who Mrs. [redacted] had contact information for no longer works for the company, not by choice but by medical emergency. The young man, in his late 20s, was diagnosed with ALS, Lou Gehrig's disease, which is almost medically unheard of for someone so young. So Mrs. [redacted] was also contacting him to get a service done, however due to his medical condition, he left the state and apparently either never got her messages, or did and decided not to relay them back to the company, which considering his circumstances is hardly surprising.The technician that needed to visit Mrs. [redacted] has been out of the country for several weeks, but has now returned and will be meeting up with her this week.Any and all issues will be promptly rectified.I understand Mrs. [redacted]'s concern, as she felt as if she was being ignored. However, that was not the case.  As soon as we found out about this issue it was immediately addressed, as are any issues that customers ever present to the company.Please reconsider this being an actual complaint, as the company had no way to know that this service issue existed, and again as soon as it was brought to our attention it was IMMEDIATELY addressed.Please feel free to contact the office at [redacted] with any concerns and ask for [redacted], the general manager.[redacted]
[redacted]

Outstanding job! This was the third time Sun Coast has installed replacement windows and doors for me. They have alway been very professional in all aspects of job. They honour their warranties and the front office office alway follow up to ensure the customer is satisfied.