Sun Honda Harley Davidson Kawasaki

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ To Whom It May Concern: In response to Case Number XXXXXXXX: Upon notice of the repair issues, Sun Enterprises picked up [redacted] 's motorcycle and made the necessary repairsIt was thoroughly inspected and extensively test ridden by the shop foreman and service manager before returning to [redacted] The incident did occur, and is being taken very seriouslyThe technician responsible for the repair issue on [redacted] 's motorcycle was given written reprimand, as well as further clarification on proper repair procedures to prevent future troublesIt was made very clear that incidents such as this will not be tolerated After receiving Revdex.com case XXXXXXX, per [redacted] 's request, owner [redacted] attempted to contact him on three separate occasions and left messages identify himself and his role at Sun EnterprisesThe message dates and times are as follows: August 11th, at 9:30am- left message; August 12th, at 11:15amleft message; August 13th, at 3:40pmleft message To date, [redacted] has not returned any of the messages left for him Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Today I spoke to ***, the ownerI felt he was sincere with his apology and concernI felt the corrective actions he outlined were fair and appropriateHe also spoke of preventative actions he will take in the future

Sun Enterprises was in the process of getting the customers credit card information in order to refund. During that process, the customer submitted a chargeback with his credit card company, resulting in the return (refund) of his $100.00. Sun Enterprise's agreed to the chargeback
and the customer has received his money back from the credit card company

Initial Business Response /* (1000, 5, 2015/08/14) */
To Whom It May Concern:
In response to Case Number XXXXXXXX:
Upon notice of the repair issues, Sun Enterprises picked up [redacted]'s motorcycle and made the necessary repairs. It was thoroughly inspected and extensively test ridden by...

the shop foreman and service manager before returning to [redacted].
The incident did occur, and is being taken very seriously. The technician responsible for the repair issue on [redacted]'s motorcycle was given written reprimand, as well as further clarification on proper repair procedures to prevent future troubles. It was made very clear that incidents such as this will not be tolerated.
After receiving Revdex.com case XXXXXXX, per [redacted]'s request, owner [redacted] attempted to contact him on three separate occasions and left messages identify himself and his role at Sun Enterprises. The message dates and times are as follows: August 11th, 2015 at 9:30am- left message; August 12th, 2015 at 11:15amleft message; August 13th, 2015 at 3:40pmleft message.
To date, [redacted] has not returned any of the messages left for him.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Today I spoke to [redacted], the owner. I felt he was sincere with his apology and concern. I felt the corrective actions he outlined were fair and appropriate. He also spoke of preventative actions he will take in the future.