Sun Valley Tire & Auto Service

Our return policy is clearly located on our websiteHere is a link to the page https://www.knittedbelle.com/pages/return-policyAttached is a screenshot where the customer returned ONE item, not twoIt also shows the date the credit was issued to herI have also attached a screenshot of the gift card that was emailed to her and it shows where I have sent her the gift card TWICEIt also shows the email I sent it to, and it matches the email address she used for her order

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because: Their response is inaccurateI returned items and they are now only claiming item and won't credit me for both Regards, Janell Watts

Customer came in 11-25-with miles and multiple complaints: we replaced brake pads and rear brake shoes-total cost to customer after the off coupon.the vehicle came back with noise from "brakes" we warranted the brake pads at no charge to customer01-09-His wife brought
veh back again with a noise issue- again we tried to locate the source of the noise- switched brands of friction material again at no charge to customer.01-09-customer has "noise" Manager went for ride with customer - we replaced rear brake drums again at no cost to customer(cost)I believe customer has a noise issue-Just not from the brake system and is not going to be satisfied with any thing we do. We have went for rides with the customer and the only time a "noise occurs is during braking and the rear suspension is raised during hard braking and a moaning noise from possible rear shock or suspension component is loading or unloading.I have tried multiple times to locate source of the noise-( over hours-plus the parts we have given him)and am unable to duplicate noise with car on the rack.customer requested a refund - I am ok with that provided customer understands that there will be no further warranty/liability to us.total refund will be what customer actually paid-169.93***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]We will accept the refund of $ 169.93, however we are still dissatisfied with Sun Valley Tire and Auto repair. I want to set the record straight. We came on 5 occasions, not 2. Only 3 of the 5 were repeats for the same problem. Owner was extremely arrogant and rude!!•       11/25/2014 and left the car there for  over 6 hours. They did the front& back brakes, the tune-up and various other things.•       11/26/2014 we had to return the car to have the brake job finished and that took all day   ( 8 hours) just for the back brakes.•       01/5/2015 my girlfriend had the car taken for the same issue the back brakes( the brakes were still squeaking when braking.)  She was there from 6:30 am to 10:30am. They replaced the pads with ones that were ceramic.I  had called  about the car but then they mentioned a part ( a caliper that needed to be replaced and could be the source of the squeak) that needed to ordered but failed to mention it  while she was  there.•       On 1/9/2015 took the car back in to have the part installed and have the brakes checked. They installed the part but, then they  watered the brakes down claiming its brake dust.That was just a bandage to the problem.•       On 1/15/2015  took the car in  and they finally replaced the drums which I had told them to replace in the beginning of this ordeal. If that part was installed in the first place, none of this may not have happened. It was in the shop for 8 hours . They claim it’s hard braking and our suspension. We [redacted]'t hard brake and also we [redacted]'t drive very often so it’s not us. The true problem is failing to complete a  brake job properly.After this is settled ,we will never return and we will tell everyone not to go to this business.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
Complaint: 12575969
I am rejecting this response because:  Their response is inaccurate. I returned 2 items and they are now only claiming 1 item and won't credit me for both. 
Regards,
Janell Watts

Our return policy is clearly located on our website. Here is a link to the page https://www.knittedbelle.com/pages/return-policy. Attached is a screenshot where the customer returned ONE item, not two. It also shows the date the credit was issued to her. I have also attached a screenshot of the...

gift card that was emailed to her and it shows where I have sent her the gift card TWICE. It also shows the email I sent it to, and it matches the email address she used for her order.

the last I heard from cust- [redacted] had dioag an intake issue-( unrelated to our work) I reimbursed his cost of the inspection-along with paying him for a dent that "Happened while it was here" In dec he was going to take it to [redacted] and let me know what they found- I have not heard back...

from him until now.Please provide a copy of [redacted] invoice. Customer states we did something wrong-please show me the invoice- If we did- I will take care of it- But I am unwilling to just write a check with out any doc's showing what we did wrong.Tell us why here...

Hello, Sorry for delay in responding-But I can not find you in our history- Please provide an invoice number.

I have the receipt from [redacted] It does not say we did something wrong or incorrect -[redacted] also recommended a new fuel pump and throttle body-Which was not done Mr. [redacted] is a Veteran- I will send him a Check for the 568.82 he is requesting as Goodwill - This will conclude our involvement with his Vehicle.Don

I have been dealing with Sunvalley tire for 5 yrs. We moved here from Tucson and needed a reliable place to have our van serviced. We noticed how busy his shop is and stopped by for a visit. Needless to say we are very impressed and are continuing to use him even now that we moved to Chino Valley.
His is the only place that works on our car and we are not planning on changing.
Keep up the great job you and your staff have been doing.
Joe and Yvonne Biancardi

the last I heard from cust- [redacted] had dioag an intake issue-( unrelated to our work)
 I reimbursed his cost of the inspection-along with paying him for a dent that "Happened while it was here"
In dec he was going to take it to [redacted] and let me know...

what they found- I have not heard back from him until now.Please provide a copy of [redacted] invoice. Customer states we did something wrong-please show me the invoice-
If we did- I will take care of it-
But I am unwilling to just write a check with out any doc's showing what we did wrong.
Tell us why here...

We serviced the Porsche on 09-27-2012 - Customer was informed prior to service that a Porsce does not fall under our 11.95 " 5" quart synthetic blend coupon-

The car requires mobil1 oil and takes 9.+ quarts of oil. He auth the service and we performed the oil change with a new filter.

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We were notified by customer on Oct 15 that he had some kind of a leak, I told him then to take the car to the nearest shop and have it checked then...-

And if it was our issue we would stand behind it and reimburse him for getting the leak fixed. He has never taken the car in ( To this date I believe it still has not been looked at)I have made the same offer multiple times.

He has e-mailed me over 25 times. Due to the content of his e-mails-

I have submitted his claim to my insurance company- All further contact must go to my insurance company.

Customer came in 11-25-2014 with 180000 miles and multiple complaints: we replaced brake pads and rear brake shoes-total cost to customer 169.93 after the 20.00 off coupon.the vehicle came back with noise from "brakes" we warranted the brake pads at no charge to customer01-09-2015 His...

wife brought veh back again with a noise issue- again we tried to locate the source of the noise- switched brands of friction material again at no charge to customer.01-09-2015 customer has "noise" Manager went for ride with customer - we replaced rear brake drums again at no cost to customer(90.00 cost)I believe customer has a noise issue-Just not from the brake system and is not going to be satisfied with any thing we do. We have went for rides with the customer and the only time a "noise occurs is during braking and the rear suspension is raised during hard braking and a moaning noise from possible rear shock or suspension component is loading or unloading.I have tried multiple times to locate source of the noise-( over 12 hours-plus the parts we have given him)and am unable to duplicate noise with car on the rack.customer requested a refund - I am ok with that provided customer understands that there will be no further warranty/liability to us.total refund will be what customer actually paid-169.93[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Leak and oil smoke fire reported to merchant that same afternoon. Oil stains bill to merchant as requested and Sun Valley Auto (dba also as Placer Auto) never paid as promised. See attached. Matter reported to authorities for pending legal action. See attached docs.

Regards,

The only thing worse that incompetence is lying to excuse it.

I had a 9:00am appt. for new tires (bought through TireBuyer, which is great). At 10:00 I was still waiting so I asked for my keys because I am partially disabled and couldn't stand there waiting any longer. Instead of honoring my request the 'boss' refused and instead had someone bring my car in ahead of when it otherwise would have.

They asked if I wanted nitrogen and I said no. (This is a scam to charge you more. The air is already 78% nitrogen, and every respectable shop uses a moisture trap on their compressed air.)

They changed the tires but did not use a torque wrench. When I got the car home I found they had swapped my factory valve caps for ugly (and cheap) chrome and green caps.

The Tires were over-inflated by 7 to 8 pounds, and the lug nuts were over tightened by at least 15 pounds.

I went back to get my original caps back, made sure they hadn't charged me for nitrogen, and pointed out the errors in torque and pressure.Instead of apologizing and offering to fix it, 'Paul' lied and said they deliberately over-inflate with nitrogen. Nonsense. Regardless of the gas content the pressure should be set to the car manufacturers specs. The only reason to over-pressurize the tire is to assist with the lie that nitrogen gets better mileage, but at the cost of wear and safety)

As far as the improper torque, his excuse, like many shops now, is that they use 'torque sticks' on the air wrench. Don't fall for this, either. What he is referring to are called PRE-torque sticks. They are torsion bars invented to help prevent the mechanic from over-tightening the nuts PRIOR to final torquing with a wrench. The problem is that so many shops now rely on them for final torquing. I have yet to see a lug nut properly torqued using a stick only. Insist they use a needle or click-stop torque wrench, and if they don't go to another shop.

http://www.[redacted].com/the-right-torque-procedures/

Never again.

I have the receipt from [redacted] It does not say we did something wrong or incorrect -[redacted] also recommended a new fuel pump and throttle body-
Which was not done
 Mr. [redacted] is a Veteran-
I will send him a Check for the 568.82 he is requesting as Goodwill - 
This will conclude our involvement with his Vehicle.
Don

I took my nissan maxima to sun valley for a no cold start and rough idle. They changed the IAC for over $400. I get the car, same problem. Sun valley then changes the engine computer, over $1,100 they charge me. Remind you, they have had my car for a month now at this point. I go get the car and same problem. I'm done with them. I take the car to a local nissan dealership and they diagnose it as a short in the motor mount and then they had to change the IAC and computer again because Sun valley messed it all up. Dealer charged me $1,800 to fix it right, in 3 days and with warranties. [redacted] at Sun valley did not offer to give me my money back nor money for being without my car for a month. They are unprofessional, horrible workmanship. [redacted]'t go here. Save your time (Days, weeks, a month) and money. Bet they don't fix your car right the first time.

Sun Valley Tire put on parts listed in item one on attachments.  They re-used intake gaskets and used silicon sealant which should not be done according to [redacted] Ford.  Therefore, I am seeking reimbursement of $568.82 for the cost of items listed on number 1 on [redacted] attached invoice.

Bought tires from [redacted] & [redacted] then took my truck in for a clutch which they did an excellent job on. Very good to deal with. Have no problems telling others about them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]
We will accept the refund of $ 169.93, however we are still dissatisfied with Sun Valley Tire and Auto repair. I want to set the record straight. We came on 5 occasions, not 2. Only 3 of the 5 were repeats for the same problem. Owner was extremely arrogant and rude!!•       11/25/2014 and left the car there for  over 6 hours. They did the front& back brakes, the tune-up and various other things.•       11/26/2014 we had to return the car to have the brake job finished and that took all day   ( 8 hours) just for the back brakes.•       01/5/2015 my girlfriend had the car taken for the same issue the back brakes( the brakes were still squeaking when braking.)  She was there from 6:30 am to 10:30am. They replaced the pads with ones that were ceramic.I  had called  about the car but then they mentioned a part ( a caliper that needed to be replaced and could be the source of the squeak) that needed to ordered but failed to mention it  while she was  there.•       On 1/9/2015 took the car back in to have the part installed and have the brakes checked. They installed the part but, then they  watered the brakes down claiming its brake dust.That was just a bandage to the problem.•       On 1/15/2015  took the car in  and they finally replaced the drums which I had told them to replace in the beginning of this ordeal. If that part was installed in the first place, none of this may not have happened. It was in the shop for 8 hours . They claim it’s hard braking and our suspension. We [redacted]'t hard brake and also we [redacted]'t drive very often so it’s not us. The true problem is failing to complete a  brake job properly.After this is settled ,we will never return and we will tell everyone not to go to this business.