Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Fowler Dodge has had multiple conversation with Mr [redacted] in regards to this dealWhen MR [redacted] was at the dealership it was very clearly stated on the write up sheet that the deal we had offered was for that night onlyFowler Dodge matched the internet price on competitors vehicle even though our vehicle had more equipment and a higher MSRPWhen I spoke to Mr [redacted] the next day we finally agreed on the original price of the vehicle and $for his vehicleMr [redacted] then wanted me to quote him payments which were $higher than his current loan and he told me at that time he would hold off because he did not want to go higher in paymentsI let MR [redacted] know that if he changed his mind at any time or I could help him in the future to not hesitate to call and I would personally take care of himSince that time he has taken to social media and now the Revdex.com to complainIf Mr [redacted] is willing to pay the payment I quoted him I am still willing to do the original deal I quoted him Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) What I would like Fowler Dodge to do, would be to honor the deal that was made on 09/30/at 10:08pmThis was for the new car price at $26,and for $19,for my trade ($19,trade and $toward TT&L)I did speak to the general manager the next day after the sales manager was very rude and hung up on meThe general manager stated he would not honor the deal made the night before by his staff and that he could only go as high as $18,for my tradeI did not accept this deal because it is $1,less than I was quoted the night before He stated in his response today that the deal was written for that night only and that is a bold faced lieThe deal was never written on their stationary and was verbally communicated to me over the phone and through text messages from the salesmanI told the salesman I would think about it overnight and call them back the next dayWhen I did call back, the sales manager [redacted] was very rude and stated he no longer would honor that deal that was promised Since then I received a call from a woman named [redacted] who stated she was with their PR departmentShe asked me what they could do to resolve the situation and I told her if they honored the original deal ($26,for the car and $19,for my trade), then I would still be willing to purchase the carShe called back and said they are not willing to honor that deal and she apologized My most recent conversation from Fowler came today, when I received a call from [redacted] (the rude sales manage)He asked if I had bought a new car and I told him noHe then goes on to tell me that his sales are really low this month and wanted to know if I would come in today and we could negotiate a price for my trade inI told him the only way I would come back is if they honored the original dealHe stated he would look at my file and since then I have not heard from himI am still waiting on a call back and if they honor that deal then I will buy the carIf they do not honor the deal then I won't buy a car from them everSo the response received today from Fowler is totally off base and it appears they are attempting to do some damage control and make up liesI have never accepted any offer under $19,for my trade and I never willThey have nothing on paper to this fact and they are making that upIf they want to honor the original deal of $26,for the car and $19,for my trade then I will do business with themIf they do not honor this deal, everything they say is just lip service meant to improve their own image while continuing to lie directly to customersThis is really disappointing from a business that I spent over $30,with two years ago and my family has purchased numerous cars fromThe Fowler family needs to know how their staff are attempting to cheat people out of money and this needs to be corrected Final Business Response / [redacted] (4000, 9, 2015/10/23) */ Fowler Dodge has tried to resolve this complaint through the Revdex.com and by talking to the customerFurthermore, negotiating a car deal through the Revdex.com complaint process does not benefit either party and is a burden on the Revdex.com's time
Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerholding.com Please apologize to Mr [redacted] that no one has contacted him about the repairs that need to be completed on his vehicle that was damaged in our shopWe would like Mr [redacted] to contact [redacted] or [redacted] to make arrangements to get these repairs completedOUr number is XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Spoke with the new service mangerGot everything fix Great service, just like when I first start going to the dealership
In response to complaint ID [redacted] J [redacted] , the customer has decided to return the Tundra Fowler Toyota Norman has honored her request and has dissolved the transaction Thank you [redacted]
Dear Revdex.com,In regards to Revdex.com complaint ID [redacted] customer [redacted] , I have spoke to the General Manager of Fowler Honda Mr [redacted] and he would like to offer a goodwill gesture of $USD Fowler Honda maintains the repair was performed according to the OEM guidelines Furthermore, the customer was made aware of the difficulty involved with removing the ABS sensor without damaging the sensor In saying that Fowler Honda did render the ABS sensor inoperable during the repair process and would like to accept responsibility for the part plus tax which is roughly $USDPlease let us know where to mail the check to if the customer accepts our goodwill gesture Beyond the goodwill gesture Fowler Honda maintains all other aspects of the repair were done correctly therefore no other compensation is due the customerKind Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerhonda.com I am truly sorry for the delay in getting Mr [redacted] title to him in a timely fashionUnfortunately it was an out of state title and we were at the mercy of an out of state agency to get us the necessary documents quicklyI have checked with my accounting deptand I am told the title was mailed to Mr [redacted] on May 8th to his home in [redacted] I was also informed that he came by the dealership this past weekend and an extra key was providedAgain, I apologize for any delays or inconvenience to Mr [redacted] If there is anything else I can do to help out in any way please contact me directly [redacted] General Manager Fowler Honda XXX-XXX-XXXX [redacted] @fowlerhonda.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of X-XX-XXXX I still haven't recived the title in the mail nor bill or payment book from Oklahoma workers credit unionOWCU called on the 6th of May to inform me I was late on the payment and I hadn't even recived the bill yetI was told by [redacted] the driver key will be ordered, I was not provided the key, [redacted] told me the key they had in location was a driver one key, I won't be able to return to the dealership until May 30th and was told to call [redacted] and they'd finish making the key My concerns now is getting the title promptly and was the title sent certified mail? I refuse to pay any penalties to the tag agency for not registering the car within the day limit My mailing address is : [redacted] , [redacted] XXXXX Email: [redacted] @gmail.com Cell: XXX-XXX-XXXX Final Business Response / [redacted] (4000, 9, 2015/05/21) */ It is my understanding that Mr [redacted] has finally received his title paperworkAs a gesture of goodwill I certainly don't have any problems reimbursing Mr [redacted] for any late fees or charges that might have been incurredIf Mr [redacted] has any other questions I hope he will contact me directly as I will be more than happy to assist him Final Consumer Response / [redacted] (2000, 12, 2015/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
In response to Stephanie L Anifowose complaint number [redacted] , the customer was contacted by Eric Grignon from Fowler Dodge on February 2, He explained in order to satisfy the banks requirements in deal structure to be awarded the lower interest rate, she would need to shorten the term and put additional down payment towards the loan She came in the afternoon of February 2, and re contracted the loan with additional down payment and a shorter term She is satisfiedKind Regards, [redacted]
[redacted] , our General Manager at Fowler Toyota in Norman, spoke to Mr [redacted] and he has accepted $for his lease termination feeHe apologized for the miscommunication and hoped we could retain him as a customerMr [redacted] thanked him for attending to his complaint personally and pledged his loyalty to Fowler for all his automotive needs in the future
Dear Revdex.com, In regards to Revdex.com complaint # [redacted] , Fowler Honda would like to retract their previous resolution and offer a flat $1,goodwill settlement The $1,would be a one ***e cash goodwill adjustment to resolve the complaint No other promises would be given in regards to the repair In the hopes the customer accepts this offer, Fowler Honda will not offer any further goodwill compensation if the customer counters with a separate proposal Fowler Honda maintains the repair was done in accor***ce with accepted practices Furthermore, Fowler Honda rejects the idea they were at fault in causing any damage to the first motor The [redacted] 's have been very good loyal customers to Fowler Honda and they wish to keep them as future customers Please call [redacted] at Fowler Honda if there are any further questions Kind Regards, [redacted]
Initial Business Response /* (1000, 6, 2015/08/11) */
After analyzing this transaction we did advise the customer of the recommendation from service about the wheel bearingBeing the customer was from out of town we came to agreement to discount the vehicle and they would do the repair
themselvesThe next week Mrs*** did contact *** *** about the brakes and asked for $towards the repair and they agreed on $and gave us an address to mail the check toSince then we have not heard from them and thought the matter was taken care of
Initial Consumer Rebuttal /* (2000, 8, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because there is no way to change what happenedHowever, I wanted it on the record that this company manipulated the truth in order to make a saleMy purpose for filing the complaint was to prevent this exact situation from happening to an unknowing family in a different situation
Complaint: ***
I am rejecting this response because the details in the letter from Fowler Toyota do not accurately represent the facts of the complaint
Sincerely,
*** ***
Revdex.com:
After Several days of struggling, losing my job for a lack of transportation, and looking for help to solve esta matter at Several places and With Several people, the dealer finally returned my car and voided the previous transactionI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:1) I appreciate the goodwill gesture but following the manager train of thought, the technician broke the wheel bolt Does it mean Honda should take care of the entire repair? Because their thecnician broke the wheel boltI understand this is something that can happen but the issue here is the fact, I was told by the service advisor the only way to fix the broken front wheel bolt was to replace the wheel bearing and the hub assy I asked him a second time and maybe a third time and the answer was always the sameWhen in reality according to the OEM provided by Fowler Honda, it clearly indicates the procedures on how to replace a front wheel bolt (step & )This is what I should of been told by the service advisor including the possibility of having to replace the wheel bearing if an issue would ariseInstead he told me the only way to fix it was to replace the wheel bearing and hub assyThis shows the service advisors was looking at charging me extra parts and labor for a $repair, they charged me $It is possible the service manager did not know, but if they have incompetent employees it is not the customers responsibility to pithe bill.2) I am still looking for a $refund.
Sincerely,
*** ***
Initial Business Response /* (1000, 8, 2015/06/03) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@fowlerdodge.com
We have repaired the vehicle with the assistance of Chrysler technical assistanceThe vehicle was road tested over miles to verify
repairThe customers request for vehicle replacement has been forwarded to Chrysler and is under reviewA Chrysler representative will be contacting the customer shortly to facilitate vehicle replacement
Initial Consumer Rebuttal /* (2000, 10, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been contacted by Chrysler and they will be replacing my car
In regards to complaint # *** customer *** *** ***, the complaint is written entirely in SpanishRather than seek out a translator, I phoned *** *** (GSM) at Fowler Toyota in Norman for an explanationI have informed the customer has returned the vehicle in question and the
transaction has been voidedI am trusting the customers actions and words to *** *** that their concerns have been satisfactorily resolvedI have deferred to you to follow up. Kind Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Attached are the documents pertaining to Revdex.com Case ***. I spoke to Matt Benson the Service Director at Fowler Toyota. The claims as described by *** Michael *** concerning his brother *** *** did not negate Toyota's decision nor the "premium extended warranty"
company to change their mind that the mechanical breakdown was a warrantable event. Furthermore, in speaking to *** *** at Steve Landers Toyota in Little Rock, Arkansas, he also was not able to get approval by Toyota. Please consider the attachments they are self explanatory. Fowler Toyota Tulsa had authorization and an agreed upon amount to tear down the motor for inspection. The amount collected was for time accrued. In summary the repair was denied by Toyota due to the customer violating the terms of their factory and extended warranty. Kind Regards, *** ***
Dear Revdex.com, In regards to complaint #*** *** ***, Fowler Toyota in Norman Oklahoma apologizes for missing the catalytic converters during the inspection process. Oklahoma does not have the same emissions standards as California. In saying that the technician should have
notated the issue on the inspection sheet. Mr*** *** the Service Manager at Fowler Toyota in Norman, OKtried to reach Mr*** on 11/14/2017. He wanted to personally apologize and make sure he had a good address to refund the cost of the inspection ($70.00). Further attempts will be made to reach Mr*** and confirm the refund address. Please contact me or *** *** if there are further questions. Kind Regards, *** ***
In regards to complaint ID [redacted], Mr. [redacted], we have no additional information to offer. We act as an agent for the manufacturer when processing warranty claims. We supply information and ultimately it is their decision whether to approve or deny a claim. Toyota has denied the claim. My understanding is they have offered a goodwill claim adjustment to Mr. [redacted] and he is more than welcome to pursue that gesture with Toyota. In speaking to the aftermarket service contract purchased by Mr. [redacted], their representative has denied the claim. Mr. [redacted] should contact the selling dealer if he has any questions regarding the claim denial. Once again, we are a third part when submitting those claims as well. I believe the selling dealer was Landers in Arkansas. Their Fixed Op representative told us there was nothing he could do.The friend referenced in the previous correspondence was [redacted]'s friend he sent to our Toyota store to check our work. You should visit with [redacted] for his name. He is [redacted]'s friend. Lastly, as a dealer we profit from a warranty claim be accepted, not denied. It is to our benefit to have a warranty repair approved. That is a component of how we make money. Denied claims do not benefit us or the customer. Fowler Toyota Tulsa has nothing else to add to this complaint. The issue is between Mr. [redacted] and Toyota Motor Sales. Kind Regards, [redacted]
Initial Business Response /* (1000, 8, 2015/08/18) */
Mr [redacted] was required to come in and recontract because of a rate discrepancy. But he also financed $1969 less on the new contract and the trade allowance was originally $7500 and on the new contract is also $7500. After contracting it was...
discovered that there was an odometer discrepancy on Mr Wests trade, but it was done in error by Metro Ford and they fixed the problem, which resulted in allowing Fowler Dodge to keep the trade at the $7500 original figure.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they are shaded . [redacted] the sales manager said he will not fix the problems on new truck.
Final Business Response /* (4000, 12, 2015/08/28) */
Fowler Dodge has nothing more to add to this complaint. Mr Wests original complaint is about trade value which has never changed since the original contract.
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Fowler Dodge has had multiple conversation with Mr [redacted] in regards to this dealWhen MR [redacted] was at the dealership it was very clearly stated on the write up sheet that the deal we had offered was for that night onlyFowler Dodge matched the internet price on competitors vehicle even though our vehicle had more equipment and a higher MSRPWhen I spoke to Mr [redacted] the next day we finally agreed on the original price of the vehicle and $for his vehicleMr [redacted] then wanted me to quote him payments which were $higher than his current loan and he told me at that time he would hold off because he did not want to go higher in paymentsI let MR [redacted] know that if he changed his mind at any time or I could help him in the future to not hesitate to call and I would personally take care of himSince that time he has taken to social media and now the Revdex.com to complainIf Mr [redacted] is willing to pay the payment I quoted him I am still willing to do the original deal I quoted him Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) What I would like Fowler Dodge to do, would be to honor the deal that was made on 09/30/at 10:08pmThis was for the new car price at $26,and for $19,for my trade ($19,trade and $toward TT&L)I did speak to the general manager the next day after the sales manager was very rude and hung up on meThe general manager stated he would not honor the deal made the night before by his staff and that he could only go as high as $18,for my tradeI did not accept this deal because it is $1,less than I was quoted the night before He stated in his response today that the deal was written for that night only and that is a bold faced lieThe deal was never written on their stationary and was verbally communicated to me over the phone and through text messages from the salesmanI told the salesman I would think about it overnight and call them back the next dayWhen I did call back, the sales manager [redacted] was very rude and stated he no longer would honor that deal that was promised Since then I received a call from a woman named [redacted] who stated she was with their PR departmentShe asked me what they could do to resolve the situation and I told her if they honored the original deal ($26,for the car and $19,for my trade), then I would still be willing to purchase the carShe called back and said they are not willing to honor that deal and she apologized My most recent conversation from Fowler came today, when I received a call from [redacted] (the rude sales manage)He asked if I had bought a new car and I told him noHe then goes on to tell me that his sales are really low this month and wanted to know if I would come in today and we could negotiate a price for my trade inI told him the only way I would come back is if they honored the original dealHe stated he would look at my file and since then I have not heard from himI am still waiting on a call back and if they honor that deal then I will buy the carIf they do not honor the deal then I won't buy a car from them everSo the response received today from Fowler is totally off base and it appears they are attempting to do some damage control and make up liesI have never accepted any offer under $19,for my trade and I never willThey have nothing on paper to this fact and they are making that upIf they want to honor the original deal of $26,for the car and $19,for my trade then I will do business with themIf they do not honor this deal, everything they say is just lip service meant to improve their own image while continuing to lie directly to customersThis is really disappointing from a business that I spent over $30,with two years ago and my family has purchased numerous cars fromThe Fowler family needs to know how their staff are attempting to cheat people out of money and this needs to be corrected Final Business Response / [redacted] (4000, 9, 2015/10/23) */ Fowler Dodge has tried to resolve this complaint through the Revdex.com and by talking to the customerFurthermore, negotiating a car deal through the Revdex.com complaint process does not benefit either party and is a burden on the Revdex.com's time
Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerholding.com Please apologize to Mr [redacted] that no one has contacted him about the repairs that need to be completed on his vehicle that was damaged in our shopWe would like Mr [redacted] to contact [redacted] or [redacted] to make arrangements to get these repairs completedOUr number is XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Spoke with the new service mangerGot everything fix Great service, just like when I first start going to the dealership
In response to complaint ID [redacted] J [redacted] , the customer has decided to return the Tundra Fowler Toyota Norman has honored her request and has dissolved the transaction Thank you [redacted]
Dear Revdex.com,In regards to Revdex.com complaint ID [redacted] customer [redacted] , I have spoke to the General Manager of Fowler Honda Mr [redacted] and he would like to offer a goodwill gesture of $USD Fowler Honda maintains the repair was performed according to the OEM guidelines Furthermore, the customer was made aware of the difficulty involved with removing the ABS sensor without damaging the sensor In saying that Fowler Honda did render the ABS sensor inoperable during the repair process and would like to accept responsibility for the part plus tax which is roughly $USDPlease let us know where to mail the check to if the customer accepts our goodwill gesture Beyond the goodwill gesture Fowler Honda maintains all other aspects of the repair were done correctly therefore no other compensation is due the customerKind Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerhonda.com I am truly sorry for the delay in getting Mr [redacted] title to him in a timely fashionUnfortunately it was an out of state title and we were at the mercy of an out of state agency to get us the necessary documents quicklyI have checked with my accounting deptand I am told the title was mailed to Mr [redacted] on May 8th to his home in [redacted] I was also informed that he came by the dealership this past weekend and an extra key was providedAgain, I apologize for any delays or inconvenience to Mr [redacted] If there is anything else I can do to help out in any way please contact me directly [redacted] General Manager Fowler Honda XXX-XXX-XXXX [redacted] @fowlerhonda.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of X-XX-XXXX I still haven't recived the title in the mail nor bill or payment book from Oklahoma workers credit unionOWCU called on the 6th of May to inform me I was late on the payment and I hadn't even recived the bill yetI was told by [redacted] the driver key will be ordered, I was not provided the key, [redacted] told me the key they had in location was a driver one key, I won't be able to return to the dealership until May 30th and was told to call [redacted] and they'd finish making the key My concerns now is getting the title promptly and was the title sent certified mail? I refuse to pay any penalties to the tag agency for not registering the car within the day limit My mailing address is : [redacted] , [redacted] XXXXX Email: [redacted] @gmail.com Cell: XXX-XXX-XXXX Final Business Response / [redacted] (4000, 9, 2015/05/21) */ It is my understanding that Mr [redacted] has finally received his title paperworkAs a gesture of goodwill I certainly don't have any problems reimbursing Mr [redacted] for any late fees or charges that might have been incurredIf Mr [redacted] has any other questions I hope he will contact me directly as I will be more than happy to assist him Final Consumer Response / [redacted] (2000, 12, 2015/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
In response to Stephanie L Anifowose complaint number [redacted] , the customer was contacted by Eric Grignon from Fowler Dodge on February 2, He explained in order to satisfy the banks requirements in deal structure to be awarded the lower interest rate, she would need to shorten the term and put additional down payment towards the loan She came in the afternoon of February 2, and re contracted the loan with additional down payment and a shorter term She is satisfiedKind Regards, [redacted]
[redacted] , our General Manager at Fowler Toyota in Norman, spoke to Mr [redacted] and he has accepted $for his lease termination feeHe apologized for the miscommunication and hoped we could retain him as a customerMr [redacted] thanked him for attending to his complaint personally and pledged his loyalty to Fowler for all his automotive needs in the future
Dear Revdex.com, In regards to Revdex.com complaint # [redacted] , Fowler Honda would like to retract their previous resolution and offer a flat $1,goodwill settlement The $1,would be a one ***e cash goodwill adjustment to resolve the complaint No other promises would be given in regards to the repair In the hopes the customer accepts this offer, Fowler Honda will not offer any further goodwill compensation if the customer counters with a separate proposal Fowler Honda maintains the repair was done in accor***ce with accepted practices Furthermore, Fowler Honda rejects the idea they were at fault in causing any damage to the first motor The [redacted] 's have been very good loyal customers to Fowler Honda and they wish to keep them as future customers Please call [redacted] at Fowler Honda if there are any further questions Kind Regards, [redacted]
Initial Business Response /* (1000, 6, 2015/08/11) */
After analyzing this transaction we did advise the customer of the recommendation from service about the wheel bearingBeing the customer was from out of town we came to agreement to discount the vehicle and they would do the repair
themselvesThe next week Mrs*** did contact *** *** about the brakes and asked for $towards the repair and they agreed on $and gave us an address to mail the check toSince then we have not heard from them and thought the matter was taken care of
Initial Consumer Rebuttal /* (2000, 8, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because there is no way to change what happenedHowever, I wanted it on the record that this company manipulated the truth in order to make a saleMy purpose for filing the complaint was to prevent this exact situation from happening to an unknowing family in a different situation
Complaint: ***
I am rejecting this response because the details in the letter from Fowler Toyota do not accurately represent the facts of the complaint
Sincerely,
*** ***
We have resolved this matterCustomer was unaware we had sent the funds to the bank immediately at his request upon cancellation
Revdex.com:
After Several days of struggling, losing my job for a lack of transportation, and looking for help to solve esta matter at Several places and With Several people, the dealer finally returned my car and voided the previous transactionI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:1) I appreciate the goodwill gesture but following the manager train of thought, the technician broke the wheel bolt Does it mean Honda should take care of the entire repair? Because their thecnician broke the wheel boltI understand this is something that can happen but the issue here is the fact, I was told by the service advisor the only way to fix the broken front wheel bolt was to replace the wheel bearing and the hub assy I asked him a second time and maybe a third time and the answer was always the sameWhen in reality according to the OEM provided by Fowler Honda, it clearly indicates the procedures on how to replace a front wheel bolt (step & )This is what I should of been told by the service advisor including the possibility of having to replace the wheel bearing if an issue would ariseInstead he told me the only way to fix it was to replace the wheel bearing and hub assyThis shows the service advisors was looking at charging me extra parts and labor for a $repair, they charged me $It is possible the service manager did not know, but if they have incompetent employees it is not the customers responsibility to pithe bill.2) I am still looking for a $refund.
Sincerely,
*** ***
Initial Business Response /* (1000, 8, 2015/06/03) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@fowlerdodge.com
We have repaired the vehicle with the assistance of Chrysler technical assistanceThe vehicle was road tested over miles to verify
repairThe customers request for vehicle replacement has been forwarded to Chrysler and is under reviewA Chrysler representative will be contacting the customer shortly to facilitate vehicle replacement
Initial Consumer Rebuttal /* (2000, 10, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been contacted by Chrysler and they will be replacing my car
In regards to complaint # *** customer *** *** ***, the complaint is written entirely in SpanishRather than seek out a translator, I phoned *** *** (GSM) at Fowler Toyota in Norman for an explanationI have informed the customer has returned the vehicle in question and the
transaction has been voidedI am trusting the customers actions and words to *** *** that their concerns have been satisfactorily resolvedI have deferred to you to follow up. Kind Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Attached are the documents pertaining to Revdex.com Case ***. I spoke to Matt Benson the Service Director at Fowler Toyota. The claims as described by *** Michael *** concerning his brother *** *** did not negate Toyota's decision nor the "premium extended warranty"
company to change their mind that the mechanical breakdown was a warrantable event. Furthermore, in speaking to *** *** at Steve Landers Toyota in Little Rock, Arkansas, he also was not able to get approval by Toyota. Please consider the attachments they are self explanatory. Fowler Toyota Tulsa had authorization and an agreed upon amount to tear down the motor for inspection. The amount collected was for time accrued. In summary the repair was denied by Toyota due to the customer violating the terms of their factory and extended warranty. Kind Regards, *** ***
Dear Revdex.com, In regards to complaint #*** *** ***, Fowler Toyota in Norman Oklahoma apologizes for missing the catalytic converters during the inspection process. Oklahoma does not have the same emissions standards as California. In saying that the technician should have
notated the issue on the inspection sheet. Mr*** *** the Service Manager at Fowler Toyota in Norman, OKtried to reach Mr*** on 11/14/2017. He wanted to personally apologize and make sure he had a good address to refund the cost of the inspection ($70.00). Further attempts will be made to reach Mr*** and confirm the refund address. Please contact me or *** *** if there are further questions. Kind Regards, *** ***
In regards to complaint ID [redacted], Mr. [redacted], we have no additional information to offer. We act as an agent for the manufacturer when processing warranty claims. We supply information and ultimately it is their decision whether to approve or deny a claim. Toyota has denied the claim. My understanding is they have offered a goodwill claim adjustment to Mr. [redacted] and he is more than welcome to pursue that gesture with Toyota. In speaking to the aftermarket service contract purchased by Mr. [redacted], their representative has denied the claim. Mr. [redacted] should contact the selling dealer if he has any questions regarding the claim denial. Once again, we are a third part when submitting those claims as well. I believe the selling dealer was Landers in Arkansas. Their Fixed Op representative told us there was nothing he could do.The friend referenced in the previous correspondence was [redacted]'s friend he sent to our Toyota store to check our work. You should visit with [redacted] for his name. He is [redacted]'s friend. Lastly, as a dealer we profit from a warranty claim be accepted, not denied. It is to our benefit to have a warranty repair approved. That is a component of how we make money. Denied claims do not benefit us or the customer. Fowler Toyota Tulsa has nothing else to add to this complaint. The issue is between Mr. [redacted] and Toyota Motor Sales. Kind Regards, [redacted]
Initial Business Response /* (1000, 8, 2015/08/18) */
Mr [redacted] was required to come in and recontract because of a rate discrepancy. But he also financed $1969 less on the new contract and the trade allowance was originally $7500 and on the new contract is also $7500. After contracting it was...
discovered that there was an odometer discrepancy on Mr Wests trade, but it was done in error by Metro Ford and they fixed the problem, which resulted in allowing Fowler Dodge to keep the trade at the $7500 original figure.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they are shaded . [redacted] the sales manager said he will not fix the problems on new truck.
Final Business Response /* (4000, 12, 2015/08/28) */
Fowler Dodge has nothing more to add to this complaint. Mr Wests original complaint is about trade value which has never changed since the original contract.