In regards to [redacted] complaint #[redacted], I have had conversations with store management and they have reached the desired settlement as requested by the customer. Please contact us if there are any further questions. Kind Regards
I would like to see if we can find a vehicle that suits your needs and is at a price point that is comfortable for you. I can not guarantee that we will be able to accomplish this in a single visit but we can try. If we do not have a vehicle that fits your needs on the day you come in, I...
would hope to learn exactly what would work for you and proceed to get a vehicle that meets your requirements so that we can resolve this. If you will let me know a day that is convenient for you, I will work with you directly on the entire process so there are no misunderstandings. I will show you the vehicles, work the numbers and let you know what your options are on any vehicle that meets your approval. I am here Monday through Saturday and can meet with you at your convenience. Sincerely, [redacted] General Manager
Initial Business Response /* (1000, 5, 2015/05/12) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I am truly sorry for the delay in getting Mr. [redacted] title to him in a timely fashion. Unfortunately it was an out of state title...
and we were at the mercy of an out of state agency to get us the necessary documents quickly. I have checked with my accounting dept. and I am told the title was mailed to Mr. [redacted] on May 8th to his home in [redacted]. I was also informed that he came by the dealership this past weekend and an extra key was provided. Again, I apologize for any delays or inconvenience to Mr [redacted]. If there is anything else I can do to help out in any way please contact me directly.
[redacted]
General Manager
Fowler Honda
XXX-XXX-XXXX
[redacted]@fowlerhonda.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of X-XX-XXXX I still haven't recived the title in the mail nor bill or payment book from Oklahoma workers credit union. OWCU called on the 6th of May to inform me I was late on the payment and I hadn't even recived the bill yet. I was told by [redacted] the driver 2 key will be ordered, I was not provided the key, [redacted] told me the key they had in location was a driver one key, I won't be able to return to the dealership until May 30th and was told to call [redacted] and they'd finish making the key My concerns now is getting the title promptly and was the title sent certified mail? I refuse to pay any penalties to the tag agency for not registering the car within the 30 day limit.
My mailing address is :
[redacted]
[redacted]
[redacted], ** XXXXX
Email: [redacted]@gmail.com
Cell: XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2015/05/21) */
It is my understanding that Mr. [redacted] has finally received his title paperwork. As a gesture of goodwill I certainly don't have any problems reimbursing Mr. [redacted] for any late fees or charges that might have been incurred. If Mr. [redacted] has any other questions I hope he will contact me directly as I will be more than happy to assist him.
Final Consumer Response /* (2000, 12, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2015/07/13) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I believe this was a simple misunderstanding. The paperwork shows the car was disclosed as hail a damaged unit and at the time of...
sale we agreed to repair the hail dents. Since this complaint was filed Ms. [redacted]'s car has been repaired and to my understanding she is happy. If there is anything else I can do to assist in this matter please let me know.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business responded on my second complaint and totally ignored my first complaint, which is much more important. I'd like the business to address my first complaint.
Final Business Response /* (4000, 12, 2015/07/21) */
Section 8 of the Motor Vehicle Delivery Agreement refers to the financing of the automobile and says the consumer agrees to return the vehicle back to the Dealer with 24 hours of notice that the deal cannot be completed. There was no financing involved in this particular case and so there was no issue with the paperwork. Again I would like to apologize for any miscommunication with Ms. [redacted] and would be more than happy to discuss in person if she wishes.
Initial Business Response /* (1000, 6, 2015/10/15) */
Contact Name and Title: [redacted] General Man
Contact Phone: XXX-XXX-XXXX ext [redacted]
Contact Email: [redacted]-Toyota.com
Mr. [redacted] did purchase a 2014 Toyota Tundra from Fowler Toyota on October 1, 2013. We have reviewed all of the...
documents and spoken with the employees regarding this situation. As it is with the purchase of any New Vehicle, the Warranty coverage is determined by the manufacturer. After reviewing all the documents we can find no reference to anything to the contrary. The Buyers Order states "MANUFACTURERS WARRANTY: ANY WARRANTY ON ANY NEW VEHICLE OR USED VEHICLE STILL SUBJECT TO A MANUFACTURER'S WARRANTY IS THAT MADE BY THE MANUFACTURER ONLY. THE SELLER HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE."
When Mr. [redacted] brought his vehicle in for the check engine light and it was discovered that one bank of the catalytic converter had failed we proceeded to send the documentation and request to Toyota to approve the repair. Fowler Toyota will assist with any vehicle and do repairs that are needed but we do not have the authority to authorize Warranty coverage of the Manufacturer's Warranty. We have contacted several people in the chain of Warranty claims trying to get assistance for Mr. [redacted] and have been informed that Toyota will not warranty the repair due to the conversion on the engine to run CNG. This determination was made by Toyota Motor Sales USA and not Fowler Toyota Norman, OK. Again, we are willing to assist with any repairs for any customer but we must abide by the Manufacturer's guidelines for their warranty repairs.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Besides the fact that the sales department of Fowler Toyota assured me that putting CNG on this truck would not void any warranty. I sent a document to Revdex.com and to Mr. Glenn Barton regarding a recall for this truck for software update that has to do with the exhaust system and the catalytic convertors. I was never informed by Toyota or Fowler that this update needed to be performed. When I took my truck in for scheduled maintenance 45000 mile oil change, fowler performed the software update. Since there was a issue with software that could have also been the reason for the failure. And I didn't receive this until 45000 miles and the check engine light came on at 46000 miles, the damage was already done. NO I DON'T AGREE WITH FOWLERS RESPONCE. THEY NEED TO STAND BEHIND THEIR SALES DEPARTMENT AND THE WARRANTY ON THIS TRUCK!!!
Final Business Response /* (4000, 10, 2015/10/23) */
We have answered the complaint filed with the Revdex.com and would reiterate that we have submitted the warranty request to several different levels throughout Toyota's warranty claim system and have been denied coverage.
Mr. [redacted] may contact Toyota directly at X-XXX-XXX-XXXX regarding their decision to decline warranty coverage. We are willing to make any repairs, recall adjustments or inspections that the manufacturer authorizes.
Initial Business Response /* (1000, 5, 2015/10/14) */
Fowler Dodge has had multiple conversation with Mr. [redacted] in regards to this deal. When MR. [redacted] was at the dealership it was very clearly stated on the write up sheet that the deal we had offered was for that night only. Fowler Dodge...
matched the internet price on competitors vehicle even though our vehicle had more equipment and a higher MSRP. When I spoke to Mr. [redacted] the next day we finally agreed on the original price of the vehicle and $18500 for his vehicle. Mr. [redacted] then wanted me to quote him payments which were $50 higher than his current loan and he told me at that time he would hold off because he did not want to go higher in payments. I let MR. [redacted] know that if he changed his mind at any time or I could help him in the future to not hesitate to call and I would personally take care of him. Since that time he has taken to social media and now the Revdex.com to complain. If Mr. [redacted] is willing to pay the payment I quoted him I am still willing to do the original deal I quoted him.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What I would like Fowler Dodge to do, would be to honor the deal that was made on 09/30/2015 at 10:08pm. This was for the new car price at $26,980 and for $19,500 for my trade ($19,000 trade and $500 toward TT&L). I did speak to the general manager the next day after the sales manager was very rude and hung up on me. The general manager stated he would not honor the deal made the night before by his staff and that he could only go as high as $18,500 for my trade. I did not accept this deal because it is $1,000 less than I was quoted the night before.
He stated in his response today that the deal was written for that night only and that is a bold faced lie. The deal was never written on their stationary and was verbally communicated to me over the phone and through text messages from the salesman. I told the salesman I would think about it overnight and call them back the next day. When I did call back, the sales manager [redacted] was very rude and stated he no longer would honor that deal that was promised.
Since then I received a call from a woman named [redacted] who stated she was with their PR department. She asked me what they could do to resolve the situation and I told her if they honored the original deal ($26,980 for the car and $19,500 for my trade), then I would still be willing to purchase the car. She called back and said they are not willing to honor that deal and she apologized.
My most recent conversation from Fowler came today, when I received a call from [redacted] (the rude sales manage). He asked if I had bought a new car and I told him no. He then goes on to tell me that his sales are really low this month and wanted to know if I would come in today and we could negotiate a price for my trade in. I told him the only way I would come back is if they honored the original deal. He stated he would look at my file and since then I have not heard from him. I am still waiting on a call back and if they honor that deal then I will buy the car. If they do not honor the deal then I won't buy a car from them ever. So the response received today from Fowler is totally off base and it appears they are attempting to do some damage control and make up lies. I have never accepted any offer under $19,500 for my trade and I never will. They have nothing on paper to this fact and they are making that up. If they want to honor the original deal of $26,980 for the car and $19,500 for my trade then I will do business with them. If they do not honor this deal, everything they say is just lip service meant to improve their own image while continuing to lie directly to customers. This is really disappointing from a business that I spent over $30,000 with two years ago and my family has purchased numerous cars from. The Fowler family needs to know how their staff are attempting to cheat people out of money and this needs to be corrected.
Final Business Response /* (4000, 9, 2015/10/23) */
Fowler Dodge has tried to resolve this complaint through the Revdex.com and by talking to the customer. Furthermore, negotiating a car deal through the Revdex.com complaint process does not benefit either party and is a burden on the Revdex.com's time.
Dear Revdex.com,In regards to Revdex.com complaint ID [redacted] customer [redacted], I have spoke to the General Manager of Fowler Honda Mr. [redacted] and he would like to offer a goodwill gesture of $220.00 USD. Fowler Honda maintains the repair was performed according to the OEM guidelines. Furthermore, the customer was made aware of the difficulty involved with removing the ABS sensor without damaging the sensor. In saying that Fowler Honda did render the ABS sensor inoperable during the repair process and would like to accept responsibility for the part plus tax which is roughly $220.00 USD. Please let us know where to mail the check to if the customer accepts our goodwill gesture. Beyond the goodwill gesture Fowler Honda maintains all other aspects of the repair were done correctly therefore no other compensation is due the customer. Kind Regards, [redacted]
Initial Business Response /* (1000, 5, 2015/04/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerholding.com
Please apologize to Mr [redacted] that no one has contacted him about the repairs that need to be completed on his vehicle that was damaged...
in our shop. We would like Mr. [redacted] to contact [redacted] or [redacted] to make arrangements to get these repairs completed. OUr number is XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke with the new service manger. Got everything fix
Great service, just like when I first start going to the dealership
In response to Stephanie L Anifowose complaint number [redacted], the customer was contacted by Eric Grignon from Fowler Dodge on February 2, 2017. He explained in order to satisfy the banks requirements in deal structure to be awarded the lower interest rate, she would need to shorten the...
term and put additional down payment towards the loan. She came in the afternoon of February 2, 2017 and re contracted the loan with additional down payment and a shorter term. She is satisfied. Kind Regards,[redacted]
In regards to Mr. [redacted], Revdex.com complaint ID [redacted], the transaction was completed to include the price of the car and dealership fees. The customer is a resident of Texas and was to pay his tax, title, and registration fees in the state in which he resides. The paperwork is...
attached to support these statements. There was no discussion about paying the TTL fees out of the sales price of the automobile.[redacted], the General Manager of Fowler Volkswagen, has spoke to Mr. [redacted] and conveyed his options by telephone. Any further questions can be addressed as needed. Kind Regards, [redacted]
[redacted], our General Manager at Fowler Toyota in Norman, spoke to Mr. [redacted] and he has accepted $350 for his lease termination fee. He apologized for the miscommunication and hoped we could retain him as a customer. Mr. [redacted] thanked him for attending to his complaint personally and...
pledged his loyalty to Fowler for all his automotive needs in the future.
Dear Revdex.com,In regards to Revdex.com complaint [redacted] customer [redacted], Fowler Honda has been in contact with [redacted] and has offered the following solution. The engine installed came with a 1 year warranty. Fowler Honda has offered to extend the warranty one additional year without...
charge. Additionally, I am offering a refund for the spark plugs, oil change, and BG flush that was performed on the defective engine. The alignment and bypass hose added value after the engine repair. The hose was reused and the alignment was a separate. issue.Fowler Honda maintains the original complaint was handled properly and there was no way to know the engine was already damaged without trying the hose solution first. The customer was very much in agreement and authorized all repairs as the vehicle was diagnosed. Fowler Honda did not damage the first motor. As of this response, the customer is not receptive to the additional warranty offer. I have added the spark plug refund, oil change, and BG flush to the goodwill offer.Please contact [redacted] at Fowler Honda if the customer is open to this resolution. Kind Regards,[redacted]
Dear Revdex.com, In regards to Revdex.com Complaint ID [redacted] customer [redacted], I have attached the Honda approved repair to customers Honda Fit. Fowler Honda cannot speak to the repair performed by Riviere-Du-Loup Honda in Canada. Nor, do we feel it is appropriate to question their...
repair practices. The customer was informed that in doing the repair the proper way there was a good chance the ABS sensor could be damaged in removing the hub assembly. Unfortunately, it was resulting in additional part needed to complete the repair. The cost of the ABS sensor was $195.00 plus tax. The rest of the repair was performed as Honda details in the attached guide.As a dealer, we must follow the strict guidelines as outlined by the OEM especially when involving a safety repair. We apologize for not being able to complete the repair without damaging the ABS sensor. The way it is attached it is very difficult to save the part. Please contact [redacted] the service manager if any more explanation is needed. Fowler Honda feels they did the repair properly and should not suffer any consequences for the work performed. Kind Regards, [redacted]
Dear Revdex.com, In regards to Revdex.com complaint #[redacted], Fowler Honda would like to retract their previous resolution and offer a flat $1,700.00 goodwill settlement. The $1,700.00 would be a one [redacted]e cash goodwill adjustment to resolve the complaint. No other promises would be given in regards to the repair. In the hopes the customer accepts this offer, Fowler Honda will not offer any further goodwill compensation if the customer counters with a separate proposal. Fowler Honda maintains the repair was done in accor[redacted]ce with accepted practices. Furthermore, Fowler Honda rejects the idea they were at fault in causing any damage to the first motor. The [redacted]'s have been very good loyal customers to Fowler Honda and they wish to keep them as future customers. Please call [redacted] at Fowler Honda if there are any further questions. Kind Regards, [redacted]
In response to complaint ID [redacted] J [redacted], the customer has decided to return the 2017 Tundra. Fowler Toyota Norman has honored her request and has dissolved the transaction. Thank you. [redacted]
Initial Business Response /* (1000, 11, 2015/11/04) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I have apologized to Mrs. [redacted] for the lack of communication on this deal. Upon looking into the paperwork all necessary documents...
were signed by her including the hail disclosure form related to this vehicle. When she called back two days later after taking delivery stating she was unhappy with the car because of some noticeable hail dents my managers acted appropriately and made another unit available to her the very next day that was not here during the unfortunate hail storm. A few days later Mrs. [redacted] called back saying there is a crack on the dash. We have agreed to fix that under Honda's warranty. I don't think a cash payment of $2,000 is warranted especially when we have gone above and beyond to ensure her satisfaction. I would be more than happy to have her car picked up and brought to the dealership and fixed at no charge to her. Again, I am sorry for any miscommunications that may have taken place but I feel we have acted appropriately to her concerns.
Initial Consumer Rebuttal /* (3000, 17, 2016/01/28) */
My sincerest apologies on this claim. I am not sure how I over looked their response, but I am not completely satisfied
with their response. I do not feel as though they have "gone above and beyond to ensure her satisfaction"? After one phone
call with Mr. [redacted] (GM) and explaining the situation at hand. I never heard back from him. Nor did I ever get a
survey from this dealership?. Yes, I did sign a form stating they were going to wash, vacuum the vehicle. Not in a million years
did I think I was signing a disclosure stating I wanted to purchase a "hail damaged" vehicle? And pay 20K for this "hail damaged"
vehicle. As to the crack in the dash board, I can make arrangements here in Ponca & have that issue resolved. I will not be going
back to Fowler Honda under any circumstances.So my question to you is, what other options do I have as a consumer? I have reached out to Honda direct & essentially
they can not help. Also why was I never mailed a survey, if they have not done anything wrong and ensure my complete
satisfaction. I would greatly appreciate your advice on this matter. I feel as though this claim is unresolved. Thank you so much
for all your help.
[redacted]
Final Business Response /* (4000, 21, 2016/02/18) */
I still feel as though we have done everything within reason to help resolve Ms. Pandos concerns. We agreed to exchange car for her and fix her stereo concern under Hondas factory warranty. Our position has not changed.
In regards to [redacted] complaint #[redacted], I have had conversations with store management and they have reached the desired settlement as requested by the customer. Please contact us if there are any further questions. Kind Regards
I would like to see if we can find a vehicle that suits your needs and is at a price point that is comfortable for you. I can not guarantee that we will be able to accomplish this in a single visit but we can try. If we do not have a vehicle that fits your needs on the day you come in, I...
would hope to learn exactly what would work for you and proceed to get a vehicle that meets your requirements so that we can resolve this. If you will let me know a day that is convenient for you, I will work with you directly on the entire process so there are no misunderstandings. I will show you the vehicles, work the numbers and let you know what your options are on any vehicle that meets your approval. I am here Monday through Saturday and can meet with you at your convenience. Sincerely, [redacted] General Manager
Initial Business Response /* (1000, 5, 2015/05/12) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I am truly sorry for the delay in getting Mr. [redacted] title to him in a timely fashion. Unfortunately it was an out of state title...
and we were at the mercy of an out of state agency to get us the necessary documents quickly. I have checked with my accounting dept. and I am told the title was mailed to Mr. [redacted] on May 8th to his home in [redacted]. I was also informed that he came by the dealership this past weekend and an extra key was provided. Again, I apologize for any delays or inconvenience to Mr [redacted]. If there is anything else I can do to help out in any way please contact me directly.
[redacted]
General Manager
Fowler Honda
XXX-XXX-XXXX
[redacted]@fowlerhonda.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of X-XX-XXXX I still haven't recived the title in the mail nor bill or payment book from Oklahoma workers credit union. OWCU called on the 6th of May to inform me I was late on the payment and I hadn't even recived the bill yet. I was told by [redacted] the driver 2 key will be ordered, I was not provided the key, [redacted] told me the key they had in location was a driver one key, I won't be able to return to the dealership until May 30th and was told to call [redacted] and they'd finish making the key My concerns now is getting the title promptly and was the title sent certified mail? I refuse to pay any penalties to the tag agency for not registering the car within the 30 day limit.
My mailing address is :
[redacted]
[redacted]
[redacted], ** XXXXX
Email: [redacted]@gmail.com
Cell: XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2015/05/21) */
It is my understanding that Mr. [redacted] has finally received his title paperwork. As a gesture of goodwill I certainly don't have any problems reimbursing Mr. [redacted] for any late fees or charges that might have been incurred. If Mr. [redacted] has any other questions I hope he will contact me directly as I will be more than happy to assist him.
Final Consumer Response /* (2000, 12, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2015/07/13) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I believe this was a simple misunderstanding. The paperwork shows the car was disclosed as hail a damaged unit and at the time of...
sale we agreed to repair the hail dents. Since this complaint was filed Ms. [redacted]'s car has been repaired and to my understanding she is happy. If there is anything else I can do to assist in this matter please let me know.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business responded on my second complaint and totally ignored my first complaint, which is much more important. I'd like the business to address my first complaint.
Final Business Response /* (4000, 12, 2015/07/21) */
Section 8 of the Motor Vehicle Delivery Agreement refers to the financing of the automobile and says the consumer agrees to return the vehicle back to the Dealer with 24 hours of notice that the deal cannot be completed. There was no financing involved in this particular case and so there was no issue with the paperwork. Again I would like to apologize for any miscommunication with Ms. [redacted] and would be more than happy to discuss in person if she wishes.
Initial Business Response /* (1000, 6, 2015/10/15) */
Contact Name and Title: [redacted] General Man
Contact Phone: XXX-XXX-XXXX ext [redacted]
Contact Email: [redacted]-Toyota.com
Mr. [redacted] did purchase a 2014 Toyota Tundra from Fowler Toyota on October 1, 2013. We have reviewed all of the...
documents and spoken with the employees regarding this situation. As it is with the purchase of any New Vehicle, the Warranty coverage is determined by the manufacturer. After reviewing all the documents we can find no reference to anything to the contrary. The Buyers Order states "MANUFACTURERS WARRANTY: ANY WARRANTY ON ANY NEW VEHICLE OR USED VEHICLE STILL SUBJECT TO A MANUFACTURER'S WARRANTY IS THAT MADE BY THE MANUFACTURER ONLY. THE SELLER HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE."
When Mr. [redacted] brought his vehicle in for the check engine light and it was discovered that one bank of the catalytic converter had failed we proceeded to send the documentation and request to Toyota to approve the repair. Fowler Toyota will assist with any vehicle and do repairs that are needed but we do not have the authority to authorize Warranty coverage of the Manufacturer's Warranty. We have contacted several people in the chain of Warranty claims trying to get assistance for Mr. [redacted] and have been informed that Toyota will not warranty the repair due to the conversion on the engine to run CNG. This determination was made by Toyota Motor Sales USA and not Fowler Toyota Norman, OK. Again, we are willing to assist with any repairs for any customer but we must abide by the Manufacturer's guidelines for their warranty repairs.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Besides the fact that the sales department of Fowler Toyota assured me that putting CNG on this truck would not void any warranty. I sent a document to Revdex.com and to Mr. Glenn Barton regarding a recall for this truck for software update that has to do with the exhaust system and the catalytic convertors. I was never informed by Toyota or Fowler that this update needed to be performed. When I took my truck in for scheduled maintenance 45000 mile oil change, fowler performed the software update. Since there was a issue with software that could have also been the reason for the failure. And I didn't receive this until 45000 miles and the check engine light came on at 46000 miles, the damage was already done. NO I DON'T AGREE WITH FOWLERS RESPONCE. THEY NEED TO STAND BEHIND THEIR SALES DEPARTMENT AND THE WARRANTY ON THIS TRUCK!!!
Final Business Response /* (4000, 10, 2015/10/23) */
We have answered the complaint filed with the Revdex.com and would reiterate that we have submitted the warranty request to several different levels throughout Toyota's warranty claim system and have been denied coverage.
Mr. [redacted] may contact Toyota directly at X-XXX-XXX-XXXX regarding their decision to decline warranty coverage. We are willing to make any repairs, recall adjustments or inspections that the manufacturer authorizes.
Initial Business Response /* (1000, 5, 2015/10/14) */
Fowler Dodge has had multiple conversation with Mr. [redacted] in regards to this deal. When MR. [redacted] was at the dealership it was very clearly stated on the write up sheet that the deal we had offered was for that night only. Fowler Dodge...
matched the internet price on competitors vehicle even though our vehicle had more equipment and a higher MSRP. When I spoke to Mr. [redacted] the next day we finally agreed on the original price of the vehicle and $18500 for his vehicle. Mr. [redacted] then wanted me to quote him payments which were $50 higher than his current loan and he told me at that time he would hold off because he did not want to go higher in payments. I let MR. [redacted] know that if he changed his mind at any time or I could help him in the future to not hesitate to call and I would personally take care of him. Since that time he has taken to social media and now the Revdex.com to complain. If Mr. [redacted] is willing to pay the payment I quoted him I am still willing to do the original deal I quoted him.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What I would like Fowler Dodge to do, would be to honor the deal that was made on 09/30/2015 at 10:08pm. This was for the new car price at $26,980 and for $19,500 for my trade ($19,000 trade and $500 toward TT&L). I did speak to the general manager the next day after the sales manager was very rude and hung up on me. The general manager stated he would not honor the deal made the night before by his staff and that he could only go as high as $18,500 for my trade. I did not accept this deal because it is $1,000 less than I was quoted the night before.
He stated in his response today that the deal was written for that night only and that is a bold faced lie. The deal was never written on their stationary and was verbally communicated to me over the phone and through text messages from the salesman. I told the salesman I would think about it overnight and call them back the next day. When I did call back, the sales manager [redacted] was very rude and stated he no longer would honor that deal that was promised.
Since then I received a call from a woman named [redacted] who stated she was with their PR department. She asked me what they could do to resolve the situation and I told her if they honored the original deal ($26,980 for the car and $19,500 for my trade), then I would still be willing to purchase the car. She called back and said they are not willing to honor that deal and she apologized.
My most recent conversation from Fowler came today, when I received a call from [redacted] (the rude sales manage). He asked if I had bought a new car and I told him no. He then goes on to tell me that his sales are really low this month and wanted to know if I would come in today and we could negotiate a price for my trade in. I told him the only way I would come back is if they honored the original deal. He stated he would look at my file and since then I have not heard from him. I am still waiting on a call back and if they honor that deal then I will buy the car. If they do not honor the deal then I won't buy a car from them ever. So the response received today from Fowler is totally off base and it appears they are attempting to do some damage control and make up lies. I have never accepted any offer under $19,500 for my trade and I never will. They have nothing on paper to this fact and they are making that up. If they want to honor the original deal of $26,980 for the car and $19,500 for my trade then I will do business with them. If they do not honor this deal, everything they say is just lip service meant to improve their own image while continuing to lie directly to customers. This is really disappointing from a business that I spent over $30,000 with two years ago and my family has purchased numerous cars from. The Fowler family needs to know how their staff are attempting to cheat people out of money and this needs to be corrected.
Final Business Response /* (4000, 9, 2015/10/23) */
Fowler Dodge has tried to resolve this complaint through the Revdex.com and by talking to the customer. Furthermore, negotiating a car deal through the Revdex.com complaint process does not benefit either party and is a burden on the Revdex.com's time.
Dear Revdex.com,In regards to Revdex.com complaint ID [redacted] customer [redacted], I have spoke to the General Manager of Fowler Honda Mr. [redacted] and he would like to offer a goodwill gesture of $220.00 USD. Fowler Honda maintains the repair was performed according to the OEM guidelines. Furthermore, the customer was made aware of the difficulty involved with removing the ABS sensor without damaging the sensor. In saying that Fowler Honda did render the ABS sensor inoperable during the repair process and would like to accept responsibility for the part plus tax which is roughly $220.00 USD. Please let us know where to mail the check to if the customer accepts our goodwill gesture. Beyond the goodwill gesture Fowler Honda maintains all other aspects of the repair were done correctly therefore no other compensation is due the customer. Kind Regards, [redacted]
Initial Business Response /* (1000, 5, 2015/04/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerholding.com
Please apologize to Mr [redacted] that no one has contacted him about the repairs that need to be completed on his vehicle that was damaged...
in our shop. We would like Mr. [redacted] to contact [redacted] or [redacted] to make arrangements to get these repairs completed. OUr number is XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke with the new service manger. Got everything fix
Great service, just like when I first start going to the dealership
In response to Stephanie L Anifowose complaint number [redacted], the customer was contacted by Eric Grignon from Fowler Dodge on February 2, 2017. He explained in order to satisfy the banks requirements in deal structure to be awarded the lower interest rate, she would need to shorten the...
term and put additional down payment towards the loan. She came in the afternoon of February 2, 2017 and re contracted the loan with additional down payment and a shorter term. She is satisfied. Kind Regards,[redacted]
In regards to Mr. [redacted], Revdex.com complaint ID [redacted], the transaction was completed to include the price of the car and dealership fees. The customer is a resident of Texas and was to pay his tax, title, and registration fees in the state in which he resides. The paperwork is...
attached to support these statements. There was no discussion about paying the TTL fees out of the sales price of the automobile.[redacted], the General Manager of Fowler Volkswagen, has spoke to Mr. [redacted] and conveyed his options by telephone. Any further questions can be addressed as needed. Kind Regards, [redacted]
[redacted], our General Manager at Fowler Toyota in Norman, spoke to Mr. [redacted] and he has accepted $350 for his lease termination fee. He apologized for the miscommunication and hoped we could retain him as a customer. Mr. [redacted] thanked him for attending to his complaint personally and...
pledged his loyalty to Fowler for all his automotive needs in the future.
Dear Revdex.com,In regards to Revdex.com complaint [redacted] customer [redacted], Fowler Honda has been in contact with [redacted] and has offered the following solution. The engine installed came with a 1 year warranty. Fowler Honda has offered to extend the warranty one additional year without...
charge. Additionally, I am offering a refund for the spark plugs, oil change, and BG flush that was performed on the defective engine. The alignment and bypass hose added value after the engine repair. The hose was reused and the alignment was a separate. issue.Fowler Honda maintains the original complaint was handled properly and there was no way to know the engine was already damaged without trying the hose solution first. The customer was very much in agreement and authorized all repairs as the vehicle was diagnosed. Fowler Honda did not damage the first motor. As of this response, the customer is not receptive to the additional warranty offer. I have added the spark plug refund, oil change, and BG flush to the goodwill offer.Please contact [redacted] at Fowler Honda if the customer is open to this resolution. Kind Regards,[redacted]
Dear Revdex.com, In regards to Revdex.com Complaint ID [redacted] customer [redacted], I have attached the Honda approved repair to customers Honda Fit. Fowler Honda cannot speak to the repair performed by Riviere-Du-Loup Honda in Canada. Nor, do we feel it is appropriate to question their...
repair practices. The customer was informed that in doing the repair the proper way there was a good chance the ABS sensor could be damaged in removing the hub assembly. Unfortunately, it was resulting in additional part needed to complete the repair. The cost of the ABS sensor was $195.00 plus tax. The rest of the repair was performed as Honda details in the attached guide.As a dealer, we must follow the strict guidelines as outlined by the OEM especially when involving a safety repair. We apologize for not being able to complete the repair without damaging the ABS sensor. The way it is attached it is very difficult to save the part. Please contact [redacted] the service manager if any more explanation is needed. Fowler Honda feels they did the repair properly and should not suffer any consequences for the work performed. Kind Regards, [redacted]
Dear Revdex.com, In regards to Revdex.com complaint #[redacted], Fowler Honda would like to retract their previous resolution and offer a flat $1,700.00 goodwill settlement. The $1,700.00 would be a one [redacted]e cash goodwill adjustment to resolve the complaint. No other promises would be given in regards to the repair. In the hopes the customer accepts this offer, Fowler Honda will not offer any further goodwill compensation if the customer counters with a separate proposal. Fowler Honda maintains the repair was done in accor[redacted]ce with accepted practices. Furthermore, Fowler Honda rejects the idea they were at fault in causing any damage to the first motor. The [redacted]'s have been very good loyal customers to Fowler Honda and they wish to keep them as future customers. Please call [redacted] at Fowler Honda if there are any further questions. Kind Regards, [redacted]
In response to complaint ID [redacted] J [redacted], the customer has decided to return the 2017 Tundra. Fowler Toyota Norman has honored her request and has dissolved the transaction. Thank you. [redacted]
Initial Business Response /* (1000, 11, 2015/11/04) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I have apologized to Mrs. [redacted] for the lack of communication on this deal. Upon looking into the paperwork all necessary documents...
were signed by her including the hail disclosure form related to this vehicle. When she called back two days later after taking delivery stating she was unhappy with the car because of some noticeable hail dents my managers acted appropriately and made another unit available to her the very next day that was not here during the unfortunate hail storm. A few days later Mrs. [redacted] called back saying there is a crack on the dash. We have agreed to fix that under Honda's warranty. I don't think a cash payment of $2,000 is warranted especially when we have gone above and beyond to ensure her satisfaction. I would be more than happy to have her car picked up and brought to the dealership and fixed at no charge to her. Again, I am sorry for any miscommunications that may have taken place but I feel we have acted appropriately to her concerns.
Initial Consumer Rebuttal /* (3000, 17, 2016/01/28) */
My sincerest apologies on this claim. I am not sure how I over looked their response, but I am not completely satisfied
with their response. I do not feel as though they have "gone above and beyond to ensure her satisfaction"? After one phone
call with Mr. [redacted] (GM) and explaining the situation at hand. I never heard back from him. Nor did I ever get a
survey from this dealership?. Yes, I did sign a form stating they were going to wash, vacuum the vehicle. Not in a million years
did I think I was signing a disclosure stating I wanted to purchase a "hail damaged" vehicle? And pay 20K for this "hail damaged"
vehicle. As to the crack in the dash board, I can make arrangements here in Ponca & have that issue resolved. I will not be going
back to Fowler Honda under any circumstances.So my question to you is, what other options do I have as a consumer? I have reached out to Honda direct & essentially
they can not help. Also why was I never mailed a survey, if they have not done anything wrong and ensure my complete
satisfaction. I would greatly appreciate your advice on this matter. I feel as though this claim is unresolved. Thank you so much
for all your help.
[redacted]
Final Business Response /* (4000, 21, 2016/02/18) */
I still feel as though we have done everything within reason to help resolve Ms. Pandos concerns. We agreed to exchange car for her and fix her stereo concern under Hondas factory warranty. Our position has not changed.