Sundance CarWash & Express Lube

I am rejecting this response because: You retain the same name (slight modification) same location and exactly the same serviceI am sure that some agreement was made with the previous owners to get reimbursed for your accepting the outstanding service cards since that is something they need to retain on their general ledger until they are usedCalifornia does not allow businesses to expire a service value that was purchasedImagine a scenario where you change a company name or perhaps pass ownership to another family member and then magically are not responsible for cardsYOU NEED TO HONOR CARDS ISSUED FOR YOUR STOREDo you have the name of the "old" business owner if you claim I can go to themAll that said, your getting in my face and yelling at me in front of customers and your employees is ridiculous and you should be ashamed of your terrible customer service skillsI suspect you will be out of business soonI think the lack of customers, number of complaints, and your business "gut" should tell you something is missingSome serious introspection and perhaps some training may be required for you to be successful

TO: Revdex.com Ms[redacted] Since May 31, 2014, we have published the change in ownership of Sundance Carwash and Express Lube in the local newspaper, the Woodland Daily Democrat and noted prominently in our office that we will not be accepting any prepaid multiple wash cards and gift cards issued by the previous owner after one year beyond the issue date.Nevertheless, after one year grace period, any remaining value on her card would not be validAdditionally, we have no history of the specific date from when this card was issued (due to the change in ownership).As we have made Ms [redacted] and all of our other customers aware of the change in ownership and subsequent policy on multiple wash cards and gift cards purchased from the previous owner, we do not believe that Ms [redacted] 's complaint is valid.Sincerely, [redacted]

I am rejecting this response because: You blatantly lied and are accusing me of slandering a business for a fault of their ownAs I mentioned in my original complaint, I have yet to receive a phone call regarding the video surveillance you were looking intoYou ignored me twice already, which goes to show you're trying to hide somethingYour manager called me a 'monkey' and you do not deny thisAs I also mentioned in my original complaint, I simply want the repair done to my car IF it was caused by your employeesI resorted to the Revdex.com, as I mentioned before as well, only because you never called me back AND now your're trying to twist this on me? Have you even read my complaint? You don't refute the fact that you caused damage to another clients vehicle who happens to be my neighborYou also have not followed up with the [redacted] report, you accused me of lying when I said that I bought the car brand new, and now you won't even acknowledge that I was correct and your assumptions were wrongThe pictures show the damage you caused on my trunk, I also remember you asking your employees if I had 'gone straight to the trunk' after the washYour employee shook his head in front of BOTH of us and said 'no, she walked the car and then came to the trunk'I am absolutely livid after seeing an image of myself in one of your photos, you did not even ask me if it was ok for me to be in it, but i'll forgive you for thatThe only reason I went to the trunk was to check to see if it was vacuumedI did this because the last time I asked your company to do so, they had forgotten and I wanted to make sure it was cleaned out this timePerhaps the vacuum pipe rubbed against the the trunk and caused the damage? The paint was freshly chipping around the edges which tells me it happened at your establishmentI've never gotten my car 'buffed' from any other locationYou repeatedly say that 'I had previous paint work done to my car', this is a lie, i've never gotten my car paintedI can go right back to the dealer or any body shop and they too would be able to tell that my car has not had any paint work doneYour establishment is a car wash, not an auto body specialist so for you to say this is baseless and a waste of time

Dear Revdex.com, Since May 31, 2014, we have published the change in ownership of Sundance Carwash and Express Lube in the local newspaper, the [redacted] and noted prominently in our office that we will not be accepting any prepaid multiple wash cards and gift cards issued by the previous owner after one year beyond the issue dateGiven that Ms [redacted] 's card was still valid on her visit on 4/20/15, we honored her multiple wash cardNevertheless, after 5/18/2015, any remaining value on her card would not be validAdditionally, we have no history of the specific date from when this card was issued (due to the change in ownership) but used the date provided by Ms [redacted] As we have made Ms [redacted] and all of our other customers aware of the change in ownership and subsequent policy on multiple wash cards and gift cards purchased from the previous owner, we do not believe that Ms [redacted] 's complaint is validSincerely, [redacted] ***

Since May 31, 2014, we have published the change in ownership of Sundance Carwash and Express Lube in the local newspaper, the [redacted] and noted prominently in our office that we will not be accepting any prepaid multiple wash cards or gift cards issued by the previous owner and also new prepaid cars or gift cards after one year beyond the issue date.Given that Ms [redacted] 's card was still valid on her visit on 6/21/15, we honored her multiple wash card.Nevertheless, after 6/21/2015, any remaining value on her card would not be validAdditionally, we have no history of the specific date from when this card was issued (due to the change in ownership) but used the date provided by Ms[redacted] As we have made Ms[redacted] and all of our other customers aware of the change in ownership and subsequent policy on multiple wash cards or gift cards purchased from the previous owner and after new owner, we do not believe that Ms [redacted] 's complaint is valid

Per the attached pictures, our policy states that "Sundance Car Wash will no longer honor gift cards, coupons, discount cards and any other promotional offers that have been issued over one year from the date issued"This sign is framed prominently in the front of our store near our cash register since 6/27/14.Prior to Ms***'s visit on 6/29/15, she had visited our establishment multiple times between 6/27/and 6/29/and used her multiple wash card (while the card was still valid)During these visits, our aforementioned policy was prominently displayed for her perusalTherefore, we are unable to offer any refund for the remaining value of the card

Customer claims that we did not install a oil filter on their vehicle when we did a oil change on September 21, They also claim that the engine seized on November 21, because there was no oil filter or oil filter housing on their car When we preform a oil change we always check the
vehicles for leaks before they leaveIf a vehicle's oil filter is loose or missing the car will start leaking quarts of oil at a time, you will notice itAlso we DO NOT REMOVE OR TOUCH OIL FILTER HOUSINGS If we didn't install a oil filter the vehicle wouldn't of been able to drive for months, about 3,miles. *** *** in Davis told us that the customer had a rebuilt engine put in the car miles ago, they have a 100,mile warranty on the engineThe customer had the vehicle towed to *** because it wasn't running properly At that point *** found out that the oil filter housing was missing and the motor had seized because there was no oil This was the 2nd time the customer took the vehicle back to ***The 1st time was because it was over heating, they found out they left off the coolant cap

Mr. [redacted], We no longer accept your Wash n Go card due to the fact that it's more than 4 years since you purchased the card (not "admittedly a year ago") and during that time frame, the business ownership changed. During the ownership change, the new owners honored these cards for 1 year as a...

favorable gesture to previous guests who have purchsed these cards, and then discontinued the cards to switch over to a different prepaid/gift card program. Unfortunately, because you had purchased this card from the previous ownership "Sundance Car Care Center" we cannot provide any such refund. You will need to pursue actions toward the previous ownership if you wish to obtain any refund. Please see attached document for any further inquiries.This may be confusing as our name is similar with the previous business, but our legal name is Sundance Car Wash & Express Lube. We do have prepaid wash programs and/or gift cards if you are interested in our services.Sincerely, Sundance Management

The vehicle you brought in on September 3rd, and the paint damaged you have claimed are false and untrue. The paint being damaged was caused due to a buffing error by another detailer using some high speed orbital buffer. We know this because there is rubbing compound residue leftover where the...

paint is "damaged." It seems as if there was work done to the paint in the past, as there are similar paint damages on side edges of your doors (see pictures). Our car wash brushes wouldn't be able to cause the paint damage, as the brushed are rotary spinning cloth brushes, so the entire car would have missing paint with your claim. The pictures do more justice, as it shows that this paint did not come from the car wash, and it was most likely done by buffing the car. The last time you were here with your vehicle was more than 13 months, so the claim of "took my car many times" is false and untrue, you definitely had work done to your car between that time. The response our manager provided was just, as you have also failed to mention about the conversation you had with our manager - stating you were purposely filing this claim "to receive money because your neighbor did the same thing." You had also knew there was an issue, as after we vacuumed your car, you went directly toward your trunk to state the missing paint. We don't appreciate customers disrespecting our service and ensuing slander toward our business. Sincerely, Sundance Management

Dear Revdex.com, Since May 31, 2014, we have published the change in ownership of Sundance Carwash and Express Lube in the local newspaper, the [redacted] and noted prominently in our office that we will not be accepting any prepaid multiple wash cards and gift cards issued by the previous...

owner after one year beyond the issue date. Given that Ms. [redacted]'s card was still valid on her visit on 4/20/15, we honored her multiple wash card. Nevertheless, after 5/18/2015, any remaining value on her card would not be valid. Additionally, we have no history of the specific date from when this card was issued (due to the change in ownership) but used the date provided by Ms. [redacted]. As we have made Ms. [redacted] and all of our other customers aware of the change in ownership and subsequent policy on multiple wash cards and gift cards purchased from the previous owner, we do not believe that Ms. [redacted]'s complaint is valid. Sincerely, [redacted]

Since May 31, 2014, we have published the change in ownership of Sundance Carwash and Express Lube in the local newspaper, the [redacted] and noted prominently in our office that we will not be accepting any prepaid multiple wash cards or gift cards issued by the previous owner...

and also new prepaid cars or gift cards after one year beyond the issue date.Given that Ms. [redacted]'s card was still valid on her visit on 6/21/15, we honored her multiple wash card.Nevertheless, after 6/21/2015, any remaining value on her card would not be valid. Additionally, we have no history of the specific date from when this card was issued (due to the change in ownership) but used the date provided by Ms.[redacted]. As we have made Ms.[redacted] and all of our other customers aware of the change in ownership and subsequent policy on multiple wash cards or gift cards purchased from the previous owner and after new owner, we do not believe that Ms. [redacted]'s complaint is valid.

I am rejecting this response because: You can't just add a sign to your store and say you will no longer accept gift cards. California Civil Code Section 1749.5 states "A gift certificate sold without an expiration date is valid until redeemed or replaced." This was sold under your management, which is operating under an expired business license by the way.

I am rejecting this response because: You blatantly lied and are accusing me of slandering a business for a fault of their own. As I mentioned in my original complaint, I have yet to receive a phone call regarding the video surveillance you were looking into. You ignored me twice already, which goes to show you're trying to hide something. Your manager called me a 'monkey' and you do not deny this. As I also mentioned in my original complaint, I simply want the repair done to my car IF it was caused by your employees. I resorted to the Revdex.com, as I mentioned before as well, only because you never called me back AND now your're trying to twist this on me? Have you even read my complaint? You don't refute the fact that you caused damage to another clients vehicle who happens to be my neighbor. You also have not followed up with the [redacted] report, you accused me of lying when I said that I bought the car brand new, and now you won't even acknowledge that I was correct and your assumptions were wrong. The pictures show the damage you caused on my trunk, I also remember you asking your employees if I had 'gone straight to the trunk' after the wash. Your employee shook his head in front of BOTH of us and said 'no, she walked the car and then came to the trunk'. I am absolutely livid after seeing an image of myself in one of your photos, you did not even ask me if it was ok for me to be in it, but i'll forgive you for that. The only reason I went to the trunk was to check to see if it was vacuumed. I did this because the last time I asked your company to do so, they had forgotten and I wanted to make sure it was cleaned out this time. Perhaps the vacuum pipe rubbed against the the trunk and caused the damage? The paint was freshly chipping around the edges which tells me it happened at your establishment. I've never gotten my car 'buffed' from any other location. You repeatedly say that 'I had previous paint work done to my car', this is a lie, i've never gotten my car painted. I can go right back to the dealer or any body shop and they too would be able to tell that my car has not had any paint work done. Your establishment is a car wash, not an auto body specialist so for you to say this is baseless and a waste of time.

I am rejecting this response because: You retain the same name (slight modification) same location and exactly the same service. I am sure that some agreement was made with the previous owners to get reimbursed for your accepting the outstanding service cards since that is something they need to retain on their general ledger until they are used. California does not allow businesses to expire a service value that was purchased. Imagine a scenario where you change a company name or perhaps pass ownership to another family member and then magically are not responsible for cards... YOU NEED TO HONOR CARDS ISSUED FOR YOUR STORE. Do you have the name of the "old" business owner if you claim I can go to them. All that said, your getting in my face and yelling at me in front of customers and your employees is ridiculous and you should be ashamed of your terrible customer service skills. I suspect you will be out of business soon. I think the lack of customers, number of complaints, and your business "gut" should tell you something is missing. Some serious introspection and perhaps some training may be required for you to be successful.

I am rejecting this response because: 1) it's easy to copy and paste a response to another complaint even though the same justification doesn't apply; and 2) the business changed ownership on May 31, 2014, however the card was issued on June 21, 2014, well after the date of change in ownership. If the new owner didn't honor these cards, why were they still issued? The attached photo of the card indicates the date and amount of purchase in case you were incinuatiing I was lying about the date it was issued.

I thank the Sundancecarwash
for a prompt reply.  
I am rejecting their response
because of the following reasons.
 (a) This service I am
sure is used by people from nearby places, such as Davis (just 5 miles away)
where I am from. Publishing in the Woodland Daily Democrat a local
newspaper does not reach a wider community.  How could one expect someone
living in Davis to read Woodland Daily Democrat that has a meager subscription
rate even in Woodland?
 (b) If there is a notice
right when the cars are checked in, people will know in advance if they accept
the gift card payment or not.  Displaying the notice in the office (after
the car is taken in for the wash) is a deceitful tactics to force a payment.  
Furthermore, it is the
same business name, same location and exactly the same service.  It is the
responsibility of the management to disseminate the information widely in the
age of communication.  As simple as posting on the web page
(http://www.sundancecarwash.us/) or Facebook was not done.  
 It is false to ascertain
that Sundancecarwash has made me 'aware of the change in ownership and
subsequent policy on multiple wash cards and gift cards' as it was never the
case.  If I had known about it, I would not have taken the car there and
to undergo the humiliation. 
 Absence of service by
the franchise after collecting the money for the service... it is a well-deserved
and valid complaint.

I am rejecting this response because:I think that is a lame excuse of a business to take responsibility. When I bought the pre-car wash card ( see attachment) , there is no where in the card that it will expire for a year and if the business change ownership, it is void for a year. The card only says "NON REFUNDABLE". I think this is a ripped - off, where is my $200+ money? So I am being punished by not reading the [redacted]? I think Consumer Services Bureau should look on this practice and uphold the rights of the consumers.

TO: Revdex.com Ms.[redacted]Since May 31, 2014, we have published the change in ownership of Sundance Carwash and Express Lube in the local newspaper, the Woodland Daily Democrat and noted prominently in our office that we will not be accepting any prepaid multiple wash cards and gift cards issued by...

the previous owner after one year beyond the issue date.Nevertheless, after one year grace period, any remaining value on her card would not be valid. Additionally, we have no history of the specific date from when this card was issued (due to the change in ownership).As we have made Ms. [redacted] and all of our other customers aware of the change in ownership and subsequent policy on multiple wash cards and gift cards purchased from the previous owner, we do not believe that Ms. [redacted]'s complaint is valid.Sincerely, [redacted]...

Review: Sundance car care sold a package of five car washes (sliver) by advance purchase option. There was no-time limit or restrictions marked in the card or described at time of the purchase. I have used three of the five so far. When I took the car for a wash today (Monday June 29th ~11 AM) the car was accepted at the wash-port, I was given a bill to pay which under normal circumstances will be covered by the advanced purchase. However, I was told that they will no-longer honor the advance purchase due to change of ownership. I requested that since car was already taken in, if they can at least honor one of the two washes left in as part of the advance purchase, it would be fair. It was denied by the counter clerk (who was already talking on another phone). When I asked to speak to the manager, the gentleman who took my car at the wash-bay came in, gave my card back ask me to take car back without washing. So, I took the car out without washing and was pulled out from the wash bay.It was rather humiliating in front of several other customers, when I did not do anything wrong or inappropriate.This way of dealing with customers is unprofessional and rude, particularly at a car wash which I have been using for the past several years.Desired Settlement: Two possible resolution:(a) Sundance should refund me the $$ for two left over washes (b) Make arrangement to provide the service to honor their original sales. Even though it is a new ownership, they are keeping the same name with exact same services. If there were a time-limit on advanced purchase (it was a like a gift card), it should have been mentioned on the card itself.

Business

Response:

TO: Revdex.com Ms.[redacted]Since May 31, 2014, we have published the change in ownership of Sundance Carwash and Express Lube in the local newspaper, the Woodland Daily Democrat and noted prominently in our office that we will not be accepting any prepaid multiple wash cards and gift cards issued by the previous owner after one year beyond the issue date.Nevertheless, after one year grace period, any remaining value on her card would not be valid. Additionally, we have no history of the specific date from when this card was issued (due to the change in ownership).As we have made Ms. [redacted] and all of our other customers aware of the change in ownership and subsequent policy on multiple wash cards and gift cards purchased from the previous owner, we do not believe that Ms. [redacted]'s complaint is valid.Sincerely, [redacted]...

Consumer

Response:

I thank the Sundancecarwash

for a prompt reply.

I am rejecting their response

because of the following reasons.

(a) This service I am

sure is used by people from nearby places, such as Davis (just 5 miles away)

where I am from. Publishing in the Woodland Daily Democrat a local

newspaper does not reach a wider community. How could one expect someone

living in Davis to read Woodland Daily Democrat that has a meager subscription

rate even in Woodland?

(b) If there is a notice

right when the cars are checked in, people will know in advance if they accept

the gift card payment or not. Displaying the notice in the office (after

the car is taken in for the wash) is a deceitful tactics to force a payment.

Furthermore, it is the

same business name, same location and exactly the same service. It is the

responsibility of the management to disseminate the information widely in the

age of communication. As simple as posting on the web page

(http://www.sundancecarwash.us/) or Facebook was not done.

It is false to ascertain

that Sundancecarwash has made me 'aware of the change in ownership and

subsequent policy on multiple wash cards and gift cards' as it was never the

case. If I had known about it, I would not have taken the car there and

to undergo the humiliation.

Absence of service by

the franchise after collecting the money for the service... it is a well-deserved

and valid complaint.

Review: I purchased a car wash package on 6/21/14 for 13 car washes and when I went to use it again on 6/29/15 they told me they had changed owners and no longer accept the card. There are still several washes on the card, in which I can no longer use or get a refund on. No one mentioned this during my last visit(s) earlier this year, nor was it posted at the business that these cards would no longer be valid. This is just bad business.Desired Settlement: I would like a refund for the remaining balance. I know I'm not the only one that has had this issue.

Business

Response:

Since May 31, 2014, we have published the change in ownership of Sundance Carwash and Express Lube in the local newspaper, the [redacted] and noted prominently in our office that we will not be accepting any prepaid multiple wash cards or gift cards issued by the previous owner and also new prepaid cars or gift cards after one year beyond the issue date.Given that Ms. [redacted]'s card was still valid on her visit on 6/21/15, we honored her multiple wash card.Nevertheless, after 6/21/2015, any remaining value on her card would not be valid. Additionally, we have no history of the specific date from when this card was issued (due to the change in ownership) but used the date provided by Ms.[redacted]. As we have made Ms.[redacted] and all of our other customers aware of the change in ownership and subsequent policy on multiple wash cards or gift cards purchased from the previous owner and after new owner, we do not believe that Ms. [redacted]'s complaint is valid.

Consumer

Response:

I am rejecting this response because: 1) it's easy to copy and paste a response to another complaint even though the same justification doesn't apply; and 2) the business changed ownership on May 31, 2014, however the card was issued on June 21, 2014, well after the date of change in ownership. If the new owner didn't honor these cards, why were they still issued? The attached photo of the card indicates the date and amount of purchase in case you were incinuatiing I was lying about the date it was issued.

Business

Response:

Per the attached pictures, our policy states that "Sundance Car Wash will no longer honor gift cards, coupons, discount cards and any other promotional offers that have been issued over one year from the date issued". This sign is framed prominently in the front of our store near our cash register since 6/27/14.Prior to Ms. [redacted]'s visit on 6/29/15, she had visited our establishment multiple times between 6/27/14 and 6/29/15 and used her multiple wash card (while the card was still valid). During these visits, our aforementioned policy was prominently displayed for her perusal. Therefore, we are unable to offer any refund for the remaining value of the card.

Consumer

Response:

I am rejecting this response because: You can't just add a sign to your store and say you will no longer accept gift cards. California Civil Code Section 1749.5 states "A gift certificate sold without an expiration date is valid until redeemed or replaced." This was sold under your management, which is operating under an expired business license by the way.