Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA September 10, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] [redacted] : Thank you for your letter dated September 8, regarding a complaint that was filed by [redacted] I was sorry to hear of the confusion regarding our call attempts to [redacted] We obtained this specific phone number from an entry form for our giveaway that was completed by ** [redacted] (I’ve enclosed a copy for your records)** [redacted] provided his signature thereby giving his consent to our contacting him in regard to the services that we offerAs a result, our marketing division made several call attempts to contact ** [redacted] After receiving your letter I researched our database and found that effective September 8, we placed [redacted] on our internal Do-Not-Call listAs a result of our taking this action, no additional calls were made to ** [redacted] and none will be made We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at [redacted] Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA May 8, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: Allison Dondero Birney Avenue Moosic, PA RE: [redacted] ***, ID [redacted] [redacted] : Thank you your letter dated May 1, regarding a complaint that was filed by [redacted] ***After receiving your letter a manager from our customer service department was able to speak with [redacted] regarding this complaintIn an effort to resolve [redacted] ***’s complaint and retain his business, we offered to revise his monthly payment to approximately $ [redacted] asked for some time to consider our offer and told us that he would call back with his answer Please know that we will assist [redacted] however necessary to ensure that he is completely satisfied with the resolution of his complaint, up to and including the cancellation of his contract We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA October 9, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] RE: [redacted] , ID [redacted] : Thank you for your letter dated October 7, regarding a complaint that was filed by [redacted] After receiving your letter I reviewed the account and found that in the interest of customer service, on October 6, we finalized the cancellation of [redacted] ’s account after receiving an executed Confidential Termination and Release Agreement No refund was due as we never processed [redacted] ’s depositWe sincerely apologize for any inconvenience that this process has caused [redacted] We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Under a high pressure pitch, I purchased a vacation package with Sundance Vacations (aka www.planwithtan.com), and have been extremely dissatisfied with the service and productFirstly, the usage cost of incorrectly explained at the time of service (amounting to more than 100% over what was communicated), and secondly the aof Buy One Get One airfare was grossly miscommunicated (travel only in states not to all property locations)I believe both were intentional in order for me to purchase the offeringAfter having the package for a month, I am also realizing that the customer service agents are inept and quite combative, which is the third issueFourthly, the availability of booking various locations (ie Caribbean) were totally misrepresented, as there exists approx 3-properties in that region (not 6) and mainly only in the Dominican RepublicLastly, there exists no option for refund (full or partial), even when services are not rendered in the promised mannerI would not recommend this product/service to anyone, and would vehemently suggest that all woubuyers to beware

We received the executed document on April 2, The refund was submitted for processign that same dayThe customer can expect to receive their refund within 10-business days

Sundance Vacations, Inc [redacted] [redacted] Thank you your letter dated May 18, regarding a complaint that was filed by [redacted] I was sorry to hear of [redacted] misunderstanding regarding the terms and conditions of the vacation program that she purchased from us on April 19, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand Regarding [redacted] comment about resort availability, please reference the enclosed TAN DesTANations Report This document is a part of [redacted] contract and was given to her on April 19, The purpose of this document is to disclose the potential unit availability by resort area [redacted] initialed this form indicating her acknowledgement of the items contained within Regarding [redacted] comments in relation to the disclosure of all applicable fees (that are associated with her vacation package), please reference the following eight (8) sections of the enclosed contract that inform our clients of the applicable fees: Page 1, bullet point “3” of [redacted] contract where you’ll find the notification of an annual service charge in the amount of $369.00, plus any applicable taxes Page 2, section 1, bullet point “D” of [redacted] contract where you’ll find the notification of a $per night unit upgrade fee Page 2, section 1, bullet point “E” of [redacted] contract where you’ll find the notification of a $per unit per week processing fee Page 2, section 1, bullet point “F” of [redacted] contract where you’ll find the notification of Value Season ($per night upgrade fee), Prime Season ($per night upgrade fee) and Holiday Travel ($per night upgrade fee) charges Page 2, section of [redacted] contract where you’ll find the notification of an annual service charge in the amount of $369.00, plus any applicable taxes Please reference the enclosed copy of the Consumer Disclosure Acknowledgement form (page 5), specifically line items 2, 9, and which ask “Do you understand that there is a processing fee of $for each vacation week and that it must be paid with each reservation?”, “Do you understand that additional room space, larger than a one (1) bedroom, may be available for only an additional $per night, per room and at times when making a reservation there may only be larger units available which will be subject to the unit size upgrade fee?”, “Do you understand (in accordance with your seasonality guide) there will be an upgrade charge for value season vacation weeks of $per night or prime season vacation weeks of $per night or a holiday upgrade charge of $per night for reservations which would include: New Year’s Day, President’s Day, Easter Sunday, Thanksgiving, Christmas, and 4th of July? (If reservations include both a holiday and prime/value season it would be assigned the holiday upgrade only, never both.)” and “Have you read and reviewed and do you understand the benefits, privileges, terms and conditions in the Agreement?” respectively [redacted] answered “yes” to these questions and signed this form indicating her acknowledgement of the items contained within On May 19, a manager from our customer service department spoke with [redacted] in regard to this complaintAlthough there has been no breach of contract on the seller’s part, in the interest of customer service we agreed to cancel this account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent [redacted] her Confidential Termination and Release AgreementThe executed document was returned to our office and we immediately finalize the cancellation of [redacted] account and processed the applicable refund We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I need to add [redacted] to this complaint action as she is also a party to the contract [redacted] , I ask that you add her to this complaint action so that she may have abilities to voice her concern in addition to my own Thank youP.S [redacted] , I would strongly appreciate you returning my previous phone call in regards to this rejection to Sundances proposal###-###-#### or ###-###-#### Regards, [redacted]

Sundance Vacations, Inc [redacted] Wilkes Barre, PA July 10, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] ***, ID [redacted] Ms [redacted] : Thank you for your letter dated July 7, regarding a complaint that was filed by [redacted] ***After receiving your letter a manager from our customer service department contacted Ms [redacted] to discuss her complaintDuring the conversation Ms [redacted] explained her disappointment with regard to the lack of available properties (located in Arizona and Nevada) that are available for use through her vacation programWe advised Ms [redacted] that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel her account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent Ms [redacted] her Confidential Termination, Release and Refund Agreement On July 9, we received the executed document and immediately finalized the cancellation of Ms [redacted] ***’s accountWe also submitted Ms [redacted] ***’s refund request, which she can expect to receive within to business days We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Thank you for your letter dated February 21, regarding Gail [redacted] I was sorry to learn about Ms [redacted] ’s dissatisfaction with her Express Travel Agreement purchased on October 23, In particular, I was sorry to learn that she felt that many of the costs associated with her Agreement were not covered adequatelyIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understandIn her complaint to your office Ms [redacted] makes reference to many “hidden fees” and “extra costs” that were not explainedAs a point of reference I have included two pages of her Express Travel Agreement for you to considerPlease note that on the Express Travel Agreement we have our clients initial either “YES” or “NO” to a series of easy-to-understand questions that cover all of the fees associated with the Travel AgreementIn the sections of that Agreement copied below, you can see that Ms [redacted] initialed in the affirmative that she understood these costs.Furthermore, we also provided Ms [redacted] with an addendum to her Agreement: our Reservation Fee ScheduleI have also enclosed this document for your referenceThis full page, infographic-style document makes the fees associated with any possible vacation that can be taken through our services easy to see and understandPlease note that Ms [redacted] signed this document, indicating that she understood its contents and accepted the terms detailed thereinAfter receiving your letter a manager from our customer service department began to try to contact Ms [redacted] in an effort to discuss her complaintUnfortunately we have been unable to contact her, having left messages to contact us at the number listed on this complaint on three occasions (2/29, 3/2, and 3/4/16)As a result we were not able to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve Ms [redacted] ’s concernsIf Ms [redacted] would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenienceWe trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at 1-###-###-####Sincerely, Ed C [redacted] SrManager, Customer Service Sundance Vacations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA May 15, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] : Thank you your letter dated May 6, regarding a complaint that was filed by [redacted] After receiving your letter a manager from our customer service department was able to speak with [redacted] regarding this complaintIn an effort to resolve [redacted] ’s complaint we negotiated a full refund in the amount of $through Certificate Redemption Valet (CRV), the promotional company that fulfilled the certificate in question [redacted] can expect to receive her refund within business days We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Sundance Vacations, IncHighland Park Boulevard Wilkes Barre, PA March 3, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] ** [redacted] : Thank you for your letter dated March 3, regarding a complaint that was filed by [redacted] After receiving your letter a manager from our customer service department contacted ** [redacted] on March 5, to discuss her complaintDuring the conversation ** [redacted] explained her concerns with regard to the annual service charge that is associated with her vacation programWe advised ** [redacted] that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel her account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent ** [redacted] her Confidential Termination, Release and Refund AgreementUpon receipt of the executed document we will immediately finalize the cancellation of ** [redacted] ’s account and process the applicable refund We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA May 8, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] : Thank you your letter dated April 27, regarding an update to the complaint that was filed by [redacted] After receiving your letter a manager from our customer service department was able to speak with [redacted] regarding this complaintDuring our conversation [redacted] reiterated the concerns that are noted within her complaintAlthough there has been no breach of contract on the seller’s part, in the interest of customer service we have agreed to cancel [redacted] ’s account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent [redacted] her Confidential Termination, Release and Refund AgreementOnce the executed document is received in our office we will immediately finalize the cancellation of [redacted] ’s account and process the applicable refund We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA February 24, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] ** [redacted] : Thank you for your letter dated February 21, regarding a complaint that was filed by [redacted] I was sorry to hear of the confusion regarding our call attempts to ###-###-#### and ###-###-####We obtained these specific phone numbers from an entry form for our giveaway that was completed by [redacted] (I’ve enclosed a copy for your records)** [redacted] listed ###-###-#### as her home telephone number and ###-###-#### as her cell telephone number** [redacted] provided her signature thereby giving her consent to our contacting her in regard to the services that we offerAs a result, our marketing division made several call attempts to contact ** [redacted] After receiving your letter I researched our database and found that effective February 19, we placed both ###-###-#### and ###-###-#### on our internal Do-Not-Call listAs a result of our taking this action, no additional calls were made to ** [redacted] and none will be made We trust this resolves the complaint, and ask that you notify us if it is not resolved Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA June 10, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: Allison Dondero Birney Avenue Moosic, PA RE: [redacted] & [redacted] ***, ID [redacted] [redacted] : Thank you for your letter dated June 7, regarding a complaint that was filed by [redacted] & [redacted] *** After receiving your letter I reviewed their account and found that in the interest of customer service, on May 7, we finalized the cancellation of the contract that was associated with their vacation program after receiving a Confidential Termination, Release and Refund Agreement that was executed by [redacted] and [redacted] ***We also processed a final refund in the amount of $1, We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , although there are outstanding questions that Sundance Vacations has not addressed, I find that this resolution is satisfactory to me contingent upon Sundance Vacations fulfilling the terms of the agreement outlined within its processing timeframe of 7-business days, and based on the method I requested Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I reject Sundance's responseI specifically provided my phone number when I submitted this complaint for Sundance to contact me because I knew my husband has been having problems with his phone and given the nature of his job may not be readily available to take a callOn May 3rd my husband was able to retrieve the voice messages left on his phone during the week including messages left by Sandy from SundanceHer May st message indicated if we did not respond by pm she would respond to Revdex.com on Monday and have the case closedThey had two phone numbers on the account why didn't they try the other phone number since they could not reach anyone on the first number On May 4th at 9:am I called Sundance to speak with SandyI was told she was on the phone and would return my callMy phone number was verified and I made it clear to the representative that this is the number she should call not the one she called last week.nthe rep noted that both numbers were on the account but she would have her call my numberI called back around 2:pm after I had not received a call back and was told Sandy is out to lunch and they would make sure she gets the message to return the call to the phone numberI am not interested in any more high pressure sales conversations with Sundance and I would like them to respond in writing to my original requestnot being able to reach me by phone is a poor excuse and unresponsive to my requestWhy didn't they send a written response back to Revdex.com regarding how they intend to resolve the issue? They should stop playing gamesThanks

Sundance Vacations, Inc [redacted] Wilkes Barre, PA December 8, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] Ms [redacted] : Thank you for your letter dated December 3, regarding a complaint that was filed by [redacted] After receiving your letter a manager from our customer service department contacted Mr [redacted] to discuss his complaintDuring the conversation Mr [redacted] explained his misunderstanding of the fee structure that is associated with his vacation programMr [redacted] further explained that he no longer wanted the [redacted] commitment of his vacation program, specifically the annual service charge that is due on his account We advised Mr [redacted] that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel his account upon the receipt of an executed Confidential Termination, Release and Refund Agreement That same day we sent Mr [redacted] his Confidential Termination, Release and Refund AgreementOnce the executed document is received in our office we will immediately finalize the cancellation of Mr [redacted] ’s account We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA August 13, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] ***, ID [redacted] [redacted] : Thank you for your letter dated August 11, regarding an update to the complaint that was filed by [redacted] ***After receiving your letter a manager from our Customer Service department made several additional attempts to contact [redacted] to resolve her complaintOur attempts were as follows; August 11, 2014- call attempt at 3:10pm, we left a message requesting that the customer call us back August 12, 2014- call attempt at 2:18pm, we left a message requesting that the customer call us back August 13, 2014- call attempt at 11:31am, we left a message requesting that the customer call us back Unfortunately our attempts to reach [redacted] were unsuccessful as she did not return any of our phone callsIf [redacted] would like to resolve her complaint I would encourage her to contact our customer service department at her earliest convenience We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc [redacted] Wilkes Barre, PA [redacted] October 20, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] ***, ID [redacted] : Thank you for your letter dated October 19, regarding a complaint that was filed by [redacted] ***After receiving your letter I reviewed [redacted] ***’s account and found that on October 16, we received an executed Confidential Termination, Release and Refund AgreementThat same day we finalized the cancellation of [redacted] ***’s account and processed a full refund totaling $ [redacted] can expect to receive his refund within to business days We now consider this account to be resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations