Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA June 23, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] ***, ID [redacted] ** [redacted] : Thank you for your letter dated June 23, regarding a complaint that was filed by [redacted] *** After receiving your letter I reviewed the account and found that in the interest of customer service, on June 6, we finalized the cancellation of the contract (that was associated with the vacation program) after receiving a Confidential Termination and Release Agreement that was executed by [redacted] ***No refund was due as we never processed ***’s deposit We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Attached please find our response to this complaint FeThank you for your letter dated May 12, regarding [redacted] ***I was sorry to hear that Ms*** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understandUpon reviewing her complaint to your office, the primary concern that Ms [redacted] seems to have with her Vacation Program is that she feels that she was misinformed regarding her ability to cancelWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that Ms***’s right to rescission was revoked, but that it never existed in the first place, in part because she entered into this Agreement in our permanent place of business, and not in her residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by Ms***, and I have included copies of the pertinent pages for your referencePlease note section of the Agreement, as well as question of the Consumer Disclosure Acknowledgment which shows Ms***’s intials in the “Yes” column when asked if she understood that the Agreement was not subject to any right of rescissionUpon receiving the letter from your office, a manager from our Customer Service department contacted Ms [redacted] to see what could be done to rectify the situationOur records indicate that on May 14, we agreed that in the spirit of providing exemplary customer service we would honor Ms***’s request and cancel her Vacation Program, in spite of the fact that there was no right of rescission associated with itMs [redacted] signed and returned our standard Termination Agreement to us, and we are in the process of providing her with a full refund of all monies paidWe trust this resolves Ms***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####Sincerely, Ed C [redacted] SrManager, Customer Service Sundance Vacationsl free to contact me if you should require anything further

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] ***, ID [redacted] : Thank you for your letter dated October 10, regarding a complaint that was filed by [redacted] ***After receiving your letter a representative from our customer service department had the opportunity to speak with [redacted] ***During the conversation [redacted] explained his concerns, which amounted to buyer’s remorseWe advised [redacted] that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel his account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent [redacted] his Confidential Termination, Release and Refund AgreementUpon receipt of the executed document we will immediately finalize the cancellation of [redacted] ***’s account and process the applicable refund We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

My husband was called and told he won a "free vacation" we were all excited and picked out our spot, then we were told we had to pay $for taxes, once we paid that $we waited and waited to hear a response about when we would be going on our vacation only to find out that we needed to pay ANOTHER $for me, the woman on the phone actually said "yes I hear a lot of people say they weren't informed of the fees" so we are now $deep into the vacation plus money for our passports, then we get to the airport which we didn't pick only to find out we had to pay to check our bags at the airline that, again, we didn't even pickThen they didn't have transportation from the airport to our hotel, and the hotel was absolutely awfulI am highly dissatisfied in this "vacation" and would never, ever recommend this place to anyone

March 1, 2016Thank you for your letter dated February 19, regarding a complaint that was filed by [redacted] I was discouraged to learn that [redacted] was rejecting our response, particularly because I was clear in that response that I was “confident that if given the opportunity we could resolve [redacted] ’s concerns.” [redacted] responded by merely reiterating his original complaint to your office, and by copying/pasting a segment of the Pennsylvania Consumer Protection Laws that do not pertain to this particular purchase (as outlined in our prior response to his original complaint).Upon receiving his rejection of our response to the complaint to your office, a representative from our Customer Service team attempted to contact [redacted] in an effort to remedy the situationOur records indicate that messages were left for [redacted] on February 25, February 27, and February 29, As of the writing of this letter we have not heard back from [redacted] Unfortunately it appears that [redacted] is continuing his refusal to discuss this matter with us, and as a result we were not able to offer a resolution to this complaintI still remain confident that if given the opportunity we could resolve [redacted] ’s concernsIf [redacted] would like to discuss his complaint and become an active participant in its resolution I would again encourage him to contact our Customer Service department at his earliest convenienceWe trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely,Ed CSrManager, Customer Service

Sundance Vacations, Inc [redacted] : Thank you for your letter dated April 15, regarding [redacted] I was sorry to hear of [redacted] misunderstanding regarding the terms and conditions of the vacation program that he purchased from us on August 16, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand After receiving your letter a manager from our customer service department contacted [redacted] to discuss his complaintDuring our conversation with [redacted] we determined that he was incorrectly utilizing the excess inventory list for overall property searches and had never contacted a reservationist to assist with securing a unitWe explained the difference between excess inventory and regular vacation weeks, as well as other specifics regarding how the program worksIn the interest of customer service we agreed to revise [redacted] account to a paid-in-full status by giving him vouchers for $We also offered to waive [redacted] annual service charge for since he will not be using his vacation program until [redacted] accepted our offer and we adjusted his account accordingly We trust this resolves the complaint, and we ask that you notify us if it is not resolved Should you have any questions regarding this or any other matter, please do not hesitate to contact this office Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA January 8, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: Allison Dondero Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] : Thank you for your letter dated January 8, regarding a complaint that was filed by [redacted] After receiving your letter I reviewed [redacted] ’s account and found that she spoke with a manager from our customer service department on January 6, During the conversation [redacted] explained her disappointment with regard to the reservation process that is utilized for her vacation programWe advised [redacted] that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel her account upon the receipt of an executed Confidential Termination and Release AgreementThat same day we sent [redacted] her Confidential Termination and Release AgreementOnce the executed document is received in our office we will immediately finalize the cancellation of [redacted] ’s account We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Sundance called me on my personal phone to initiate the sales processI did not seek them to purchase anythingThey lured me to make a purchase under the guise of a free vacation that I "won." Here is a link to the PENNSYLVANIA UNFAIR TRADE PRACTICES AND CONSUMER PROTECTION LAWAlso I have posted the section of that document which states they have to provide me with a "Notice of Cancellation Form." Since they never provided me with any such form, Our contract is null & void until I receive this document from them [redacted] Here is the section stating they have to provide me with a "Notice of Cancellation Form." PENNSYLVANIA UNFAIR TRADE PRACTICES AND CONSUMER PROTECTION LAW § 201-Contracts; effect of rescission (a) Where goods or services having a sale price of twenty-five dollars ($25) or more are sold or contracted to be sold to a buyer, as a result of, or in connection with, a contact with or call on the buyer or resident at his residence either in person or by telephone, that consumer may avoid the contract or sale by notifying, in writing, the seller within three full business days following the day on which the contract or sale was made and by returning or holding available for return to the seller, in its original condition, any merchandise received under the contract or saleSuch notice of rescission shall be effective upon depositing the same in the United States mail or upon other service which gives the seller notice of rescission (b) At the time of the sale or contract the buyer shall be provided with: (1) A fully completed receipt or copy of any contract pertaining to such sale, which is in the same language (Spanish, English, etc.) as that principally used in the oral sales presentation, and also in English, and which shows the date of the transaction and contains the name and address of the seller, and in immediate proximity to the space P.S§ 201- P.S§ 201- reserved in the contract for the signature of the buyer or on the front page of the receipt if a contract is not used and in bold face type of a minimum size of ten points, a statement in substantially the following form: “You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transactionSee the attached notice of cancellation form for an explanation of this right.” (2) A completed form in duplicate, captioned “Notice of Cancellation,” which shall be attached to the contract or receipt and easily detachable, and which shall contain in ten-point bold face type the following information and statements in the same language (Spanish, English, etc.) as that used in the contract: Notice of Cancellation (Enter Date of Transaction) You may cancel this transaction, without any penalty or obligation, within three business days from the above date If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within ten business days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled If you cancel, you must make available to the seller at your residence in substantially as good condition as when received, any goods delivered to you under this contract or sale; or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk If you do make the goods available to the seller and the seller does not pick them up within twenty days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligationIf you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram, to (name of seller), at (address of seller's place of business) not later than midnight of (date) I hereby cancel this transaction (Date) Buyer's Signature (c) Before furnishing copies of the “Notice of Cancellation” to the buyer, both copies shall be completed by entering the name of the seller, the address of the seller's place of business, the date of the transaction, and the date, not earlier than the third business day following the date of the transaction, by which the buyer may give notice of cancellation (d) Each buyer shall be informed at the time he signs the contract or purchases the goods or services, of his right to cancel (e) The cancellation period provided for in this section shall not begin to run until buyer has been informed of his right to cancel and has been provided with copies of the “Notice of Cancellation.” (f) Seller shall not misrepresent in any manner the buyer's right to cancel (g) Any valid notice of cancellation by a buyer shall be honored and within ten business days after the receipt of such notice, seller shall (i) refund all payments made under the contract or sale; (ii) return any goods or property traded in, in substantially as good condition as when received by the seller; (iii) cancel and return any negotiable instrument executed by the buyer in connection with the contract or sale and take any action necessary or appropriate to terminate promptly any security interest created in the transaction (h) No note or other evidence of indebtedness shall be negotiated, transferred, sold or assigned by the seller to a finance company or other third party prior to midnight of the fifth business day following the day the contract was signed or the goods or services were purchased (i) Seller shall, within ten business days of receipt of the buyer's notice of cancellation, notify him whether the seller intends to repossess or to abandon any shipped or delivered goodsIf seller elects to repossess, he must do so within twenty days of the date of buyer's notice of cancellation or forfeit all rights to the delivered goods (j) Deleted by 2004, Nov30, P.L1553, No196, § 1, effective in days [Jan31, 2005] I expect a full refund of the $1,deposit Regards, [redacted]

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA June 10, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] -***, ID [redacted] ** [redacted] : Thank you for your letter dated June 6, regarding a complaint that was filed by [redacted] -***After receiving your letter a representative from our customer service department contacted *** [redacted] to discuss her complaintDuring the conversation *** [redacted] explained her concerns with regard to the reservation process that is applicable toward her vacation program*** [redacted] further explained her inability to successfully complete a reservation when researching available properties onlineWe offered to assist *** [redacted] with the booking of a vacation week, but she declined our offer noting that the properties were not up to her standardsWe advised *** [redacted] that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel her account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent *** [redacted] her Confidential Termination, Release and Refund AgreementOnce the executed document is received in our office we will immediately finalize the cancellation of ***’s account and process the applicable refund We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at [redacted] Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA May 4, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] : Thank you your letter dated April 27, regarding a complaint that was filed by [redacted] After receiving your letter a manager from our Customer Service department made several attempts to contact [redacted] to discuss her complaintOur attempts were as follows; April 27, 2015- call attempt, we left a message requesting that the customer call us back April 30, 2015- call attempt, we left a message requesting that the customer call us back May 1, 2015- call attempt, we left a message requesting that the customer call us back Unfortunately our attempts to reach [redacted] were unsuccessfulIf [redacted] would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Sundance Vacations, IncHighland Park Boulevard Wilkes Barre, PA March 13, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] ***, ID [redacted] ** [redacted] : Thank you for your letter dated March 10, regarding a complaint that was filed by [redacted] ***After receiving your letter a manager from our customer service department contacted ** [redacted] to discuss her complaintDuring the conversation ** [redacted] explained that as a result of buyer’s remorse she no longer wanted her vacation programWe advised ** [redacted] that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel her account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent ** [redacted] her Confidential Termination, Release and Refund AgreementUpon receipt of the executed document we will immediately finalize the cancellation of ***’s account and process the applicable refund We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA July 1, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] ** [redacted] : Thank you for your letter dated June 30, regarding a complaint that was filed by [redacted] After receiving your letter a manager from our customer service department contacted ** [redacted] to discuss his complaintDuring our conversation with ** [redacted] we offered to assist him with the registration process for his promotion, which he promptly refused** [redacted] stated that he would prefer to see our [redacted] sales office closed, or at the least our association with the [redacted] terminated** [redacted] then disconnected the call We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am not comfortable with closing this matter until I recieve a check from this company...I sent their termination letter to them today 3/ Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOn April 22, 2014, I emailed ***, a worker for the Sundance Vacations Inc, a signed Termination and Release Agreement to cancel my account Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]