SunEdison

We acknowledge the underperformance of this customer's system.  The root cause was determined and we are working with our service partners to schedule the repair.  Due to the SunEdison Chapter 11 Bankruptcy filing, the required negotiations with these service partners have caused delays in...

the delivery of service to our customers.  We apologize for these delays and are working diligently to resolve them.In the mean time, this customer is being billed per the terms of his agreement with SunEdison.  As long as he maintains an active internet connection, then his system will report to us the actual production of power.  He is billed for the actual production the system system generated.  If the system is not communicating, the customer is billed for an estimated amount of production that will be trued up with the actual production the next time the meter is read.

Complaint: [redacted]
I am rejecting this response because:
After all this time, im afraid that they continue to be unable to take care of the solar panels, and im already having a lot of problems with my aps bill.they never contact me until I complain, I rather keep the equalizer plan as I used to and they can take back the solar panels , leave the roof as it was .been waiting for months and no one explain anithing to me. Im just to stress and to tired of looking for answers.summer is here, and im paying without the equalizer plan, situation that affect me deeply. I dont want anything to do with rhis Company.
Sincerely,
[redacted]

SunEdison is in Chapter 11 bankruptcy proceedings.  The company is being liquidated.  We have no capability to service this customer's system at this time.  This customer's contract is being sold to another solar provider as part of the bankruptcy proceedings.  The customer has the following options: 1) wait until the sale of his contract is complete and the purchaser of his contract will be able to address the system issues at that time2) contact the original installer to do the repair.  Pay the installer and submit the invoice to SunEdison.  SunEdison will credit his account in the amount of the repair and billing will pause until the repair amount is reimbursed via waiving monthly payments.

We experienced delays with the completion of Mr. [redacted]’s solar system.  Those delays have now been resolved.  Our authorized installer has been instructed to pursue the remaining permits to activate Mr. [redacted]’s SunEdison solar system.  We apologize for the delay and inconvenience Mr....

[redacted] experienced.

This customer's contract states specifically that he will be billed on estimated production if actual production data is not available at the time of the monthly billing cycle.  It also states that there will be a true up of the bill when actual production data is available again.  If this customer does not wish for SunEdison to draw funds from his bank account via ACH, he can cancel his ACH payments by calling our customer care team at [redacted]

Due to our chapter 11 bankruptcy proceedings, we are unable to engage our service partners to repair this customer's system.  This customer may contact a service provider of his choosing, have the repair done and submit the invoice to us for reimbursement.

Complaint: [redacted]
I am rejecting this response because:
I do not receive any feedback from SunEdison before they start filling Chapter 11( that Chapter was not my problem ,but it appears to be , now). SunEdison did not gave me any instructions about their equipment ( see attachment).Sun Edison can not charge me by an estimation - see Introduction pt. 4c. They know about the defection since 02/28/2016 and nobody show up to check the installation since. I called several times ( 03/02/2016; 03/07/2016)SunEdison subcontractor, [redacted]  from [redacted]  phone [redacted] and he mention that SunEdison delivered at the beginning the wrong inverter. 
SunEdison has no wright to take the money from my bank account.
Sincerely,
[redacted]