Sunlighten

I purchased a residential sauna for mothers day and was told the item would ship within one week. It has now been over a month, and I have had to call multiple times just to get someone on the phone to help me. After no resolution, I come to find out they gave the shipping company the wrong phone number to reach me. I never received my item after all this time. Since I can NEVER get anyone on the phone to speak with, I emailed the letting them know I DO NOT want this item any longer as I find their service team to be absolutely horrible. Now they want to charge me a cancellation fee of $500 for an item I never received, and they never assisted me in receiving! I want a full refund immediately. Again I DONT EVEN HAVE THE ITEM and they want to charge me for their mistake.

I have called Sunlighten 4 times over our spa not heating properly. My wife has called Sunlighten 3 times.
I have emailed Sunlighten several times but they don't respond. The last two times I have spoken with them they have promised to overnight the "Part" that will allow our sauna to heat up. The first part sent took two weeks to receive and it was the wrong part. Since then they have promised twice to overnight the part and have never sent it. I called again two weeks ago and I was told a supervisor would call me back the next day. No response. This sauna has not worked since we purchased it and their service is absolutely horrible. I would like to return this piece of junk.

I purchased a Solo sauna (from sales agent ***) and Solo pad on April 1st. The solo pad has never heated, something it is supposed to do. I filed a complaint by email with the company on April 10th. Since then there have been several emails between me and Ms. and also between me and a customer service rep named *** trying to resolve the matter. NO PROGRESS HAS BEEN MADE AT ALL!!! *** does not reply to my emails in a timely manner, often taking days to respond, if he responds at all.

Also, the instruction manual the company sent is nonsensical. It instructs the buyer to plug the solo pad into the receptacle on the control box. THERE IS NO RECEPTACLE ON THE CONTROL BOX!

I spent $2500 on this product. The solo pad does not work at all. The company seems to care nothing about customer service and has done NOTHING to set the matter right!!!

We purchased this sauna with the expectation that it'd have a properly functioning LCD, but shortly after purchasing we determined we were not able to use apps as described and promised.... after 6-12 months of waiting for the latest update to be sent out to make the apps on their LCD's functioning properly, I learned the LCD in our particular sauna is not able to be updated to function properly which from our perspective makes the LCD defective and obsolete. The LCD is still under a 3 year manufacture warranty, yet this company wants us to pay to have the lcd panel "upgraded" to the tune of $500, rather than cover replacement of the LCD with a screen which is capable of accepting the needed update in order for the apps to work properly. It's a shame that rather than honor their warranty and stand by their product and the components within it that they instead attempt to pass the blame onto the android platform and proceed to attempt to take advantage of their customers.
The other complaint we have is that you are unable to get this "smart" sauna to turn on remotely without paying $300 a year. This makes the use of the sauna extremely inconvenient to use due to the 1-2 hour warm up period it needs. This seems like that practically all smart home devices offer for remote access for free today, yet this company tries to gouge you on this simple service. I guess if you're able to pay $3000+ for a sauna you're expected to be able to shell out money like there is no tomorrow which you should expect to do if you end up buying one of these sauna's. I attempted to reach out to the owner of the company directly prior to leaving this review and did not get a response.

When I ordered sunlight sauna the representative was so nice and helpful. After a few days went by, my doctor didn’t feel it was necessary. I noticed my sauna wasn’t shipped yet so I called to stop the delivery. The sales rep refused to stop delivery. When it arrived to my house (about nine days) I didn’t even take it out of the box. I’ve been calling sunlight in for every single day for weeks to return it, they refuse to give me customer service. They can’t constantly give me the sales rep to handle the problem & he just tries to convince me to keep it
They have No Customer service rep, They just keep re-directing you to a sales rep who keeps trying to resell you on the item

I can’t speak to the saunas but this has got to be the most obnoxious, relentless company I’ve ever encountered in terms of their sales and marketing. I filled out ONE form on the Sunlighten website requesting pricing (because their prices aren’t listed anywhere so you’re forced to give your information to even find out what they cost). I then proceeded to get 3-4 phone calls a day with 3 minute voicemails of nothing EVERY DAY for about a week (plus emails) til I finally called to tell them to stop. Of course the sales guy apologized and smooth talked me into setting up time to hear about a sale they were having, and then he was putting a ton of pressure on me to decide within a week to get the “special price.” In the meantime (as the late ridiculous number of phone calls continued from both the rep and their generic number disguised with a MA area code), I did my own additional research and decided Clearlight was a better fit for me. I emailed the sales rep Clint and told him to take me off all email and call lists. Then ANOTHER rep emailed me saying I should cancel my Clearlight order and go with Sunlighten and I again said to take me off their list and I also clicked “unsubscribe.” This Friday I received ANOTHER phone call and AGAIN requested to be removed then today I received another email!!!! And this one didn’t even have an unsubscribe option. If Sunlighten’s product was truly the best, they wouldn’t have to harass people to try to get them to buy.

I contacted Sunlighten Sauna on October 29th to seek the pricing on a Solo Sauna System. After this call, I decided to purchase the sauna to have it delivered soon. Once the system was shipped to my home, the company charged my credit card $2700.00. Upon arrival, the sauna was damaged and I never took it out of the box. The company stated they would send *** to pick up the package and send another. We waited for a full day and no pick up. The second sauna system was sent and damage with parts not operating. I contacted the company after multiple emails and pictures sent to Sunlighten. I demanded to speak to a supervisor on November 11th. This person assured me another sauna system would be shipped and in secure styrofoam with a required signature upon delivery. The package arrived after three full days of sitting and waiting on December 13th and again, damaged. I asked for another person to help me. They said a reimbursement check would be sent. Now, I have to return all damaged sauna systems that are very large and difficult to lift/maneuver before they will give any money back.

At this point, I do not trust Sunlighten Sauna to reimburse the money and blame me for the damage. Only one sauna has been removed from the box, the other two remain in the box sent.

I absolutely recommend Sunlighten Saunas!!! We have been using 3 of them continually in our fitness center for 13 years without a single issue. Our massage therapists also use their SoloPads to heat their tables and clients love it! And their customer service is excellent, recently there was an upgrade to some of the electronics of one of our saunas and rep Casey A was beyond awesome in explaining the upgrade, getting the parts to us and talking us through the process. Couldn't have been handled better!!!

We love our Sauna and purchased it for our special needs Children and for my many health issues. Unfortanetly, from day 1 to even get it to 120 degrees took 180 minutes. We have reached out for almost 8 months now with an insane amount of back and forth to fix the problem, hours of phone calls and emails, one of our customer service reps is no longer with the company I would love to say thats the issue, it just seems excuse after excuse to not fix the problem. We have replaced the circuit board with 3 different shipments because pieces were missing from what was sent., which means we took apart our sauna 3 seperate times to find another WRONG solution. Customer service lacks any problem-solving skills and we are still another month waiting for new heaters (apparently on back order) as the foot piece no longer heats up now too, after finally getting the right board. There is NO Expediency on any of these needs, and the amount of time wasted going back and forth is Incredibly Frustrating. I have recommended this company to many many friends and NO ONE has had a good experience with their customer service. I am hoping that a replacement or other solution will happen quickly.

This company falsely claimed that the Solo Sauna System portable sauna product wouldn’t outgas when new, and the material the product was made of wouldn’t smell.

When the sauna arrived, it smelled extremely bad. I requested a refund, and Sunlighten is trying to charge me $310 plus shipping to return this product. After a false claim that this product was made of material that wouldn’t smell, it is ridiculous they would charge me to restock a product sold after disceptive business practices.

bought two saunas and we have had issues with them since day one upon delivery the glass doors were both shattered due to poor packaging . In less than two months both circuit boards for both Saunas that we purchased quit working and each have been replaced at least six times . Every time I call they do not have anyone that can help us . In November Santa started falling apart and a panel fell on one of our members and in return we were sued. The benches have fell apart to where we had to have them rebuilt . December 18 I ordered two more circuit boards for both saunas and they were just now delivered and they sent us use parts which I paid full price for .

Been trying to get a defective product and incorrect product, horrible and lack of customer service, and misleading / leaves out vital and important information of a sales representative Brandon M, and horrible delivery service if you can even it a delivery service to be resolved for almost a year now. No one has been of any help except one person which was Nick V that emailed me my invoice when I called in. The sales rep never sent it as promised even after I called, texted and emailed Brandon requesting that information. He was also the contact after Sunlighten refused to take action to resolved the issues at hand after I submitted a dispute with my bank. It was obvious he did not even read my replies and could care less to resolve the issues. No one from Sunlighten even attempted to contact me even after countless emails and calls in to request to speak to some one other than Brandon. Then received a bill from a collection service which is ridiculous would Sunlighten would not even contact me themselves. Finally received a call from, called back several times an left messages and was never called back to resolve issue. Now Sunlighten is threating a lawsuit for the issue their company has caused and refuses to resolve. I spoke with two local judges here who are family friends believe this would be a frivolous lawsuit and would mostly likely be dismissed.

BEST INVESTMENT EVER! I spent nearly one year researching saunas consisting of YouTube videos, customer reviews, independent reports, as well as visited several people who had various saunas. I also spent quite a bit of time with the companies who manufacture saunas. Many were pushy and not very knowledgeable. I built a spreadsheet of many data points and weighted them by importance to my wife and I. This was a significant purchase for us and we worked hard for our retirement and wanted real value from our investment. Our sauna consultant Lauren S fielded a maelstrom of questions and answered them all directly or through whitepapers or research she provided. To me the patents, technology and other customer reviews clinched the deal. I was also impressed with the Sunlighten Wellness Tribe FB page. Sauna owners helping sauna owners. I like that it is transparent and comments good or bad are allowed. I also have used customer support a few times, mostly user error and was impressed about return calls, even on a Sunday - who does that these days? We selected the mPulse beLieve and after two months we have already seen improvements in our inflammation. We could have spent less with others, but at what cost? We feel the quality and support make the total cost of ownership (TCO) of a Sunlighten sauna a great investment. Sunlighten is changing our lives. Thank you, Tari & Teri

We are very happy with our Sunlighten sauna. The whole experience was great working Sunlighten from answering all of our questions before we order, to ordering , and efficient delivery.

The staff at Sunlighten were helpful in helping me to pick my own sauna. I have it now and I love everything about it. I am glad I chose the model I needed

I have been a customer of Sunlighten for nearly 20 years. After suffering from late stage Lyme disease, and other maladies caused by the illness, my doctor suggested I try using an Infrared Sauna. I used one in her office and felt results in a short period of time. I was sold that Infrared was having a positive affect on my health. I researched several options and and was so happy to find the Sunlighten Solo system. My Infrared Sauna from Sunlighten became an integral part of my healing for almost 20 years! The health benefits were notable in a short period of time. The portable nature of the system worked well in my home and I could not believe I could get all of this amazing technology in one compact, residential system. I recently purchased a new Solo system and was impressed again with the customer service and knowledge of the representative who helped me with my purchase. It is such a pleasure to experience an excellent quality product, great customer service, and a product that lasts and lasts! Thank you Sunlighten!

SunLight ROCK on education, on sales support, and in customer care! These guys work together to make the customer experience something to appreciate. They aren't just reading from a manual, but actually know their product, able to answer questions as they arise. Also, they really listen to the customer rather than trying to fit their concern into a FQA with a pat answer. Thanks, Team Sun!

In October of 2016, after only 5 years of very infrequent use, I went to turn on my sauna, and it produced a very loud pop, flashed brightly, emitted a smell of burning electrical wires and tripped the circuit breaker.

I contacted Sunlighten’s technical support and was assisted by ***.
*** directed me to perform a series of steps to try to diagnose the problem. I followed the steps, took some pictures and emailed them back to ***. At that time *** determined that most probably the control box needed a replacement, which he was supposed to send to me. I waited for the new box to be delivered to me.

After receiving nothing for a long time, I tried to contact *** again, but instead I received a response from *** stating that I am no longer covered by the warranty and I will have to fix the sauna at my own expense. First, there is a lifetime warranty on the product and second, ***, their own representative, never told me I was not covered by the warranty and instead promised to ship a replacement part.

I have tried numerous times to resolve this issue with the company directly, to no avail. The entire record of my dealings with Sunlighten is documented in the attached emails. I note that the sauna, in it’s current state, is an electrical and fire hazard.