Sunoco

Revdex.com:
At this time, I have not been contacted by Sunoco regarding complaint ID [redacted].
*
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Sunoco regarding complaint ID [redacted].Sincerely,[redacted]

I am in receipt of your letter dated December 1, 2015. I was recently informed of thisissue by our Store Manager, Shantcll [redacted]. As I understand the situation, Shantelldiscussed this with the Express Mart Category Manager of Tobacco Products, CarolynK[redacted] immediately after the situation occurred....

Ms. [redacted] was given the go-ahead torefund the guest's money once she brought in the product. The product was neverproduced, so the refund was never given. If the guest can give us the product to accountit, we will gladly refund her money and apologize for any inconvenience she mighthave incurred.In regards to her allegation of us selling age restricted products to minors, our ID policystates that our Sales Associates ID anyone that looks to be under the age of 27. If she isunder 40, but looks to be over 27, she would not have been asked for ID.If you have any additional questions, I welcome you to call me directly. My number isbelow.Thank you and Happy Holidays.Sincerely,Claudia K[redacted]Operations Manager

Already replaced the first box no charge. The customer now wants another box their is nothing else we can do for her at this time.

Revdex.com:
At this time, I have not been contacted by Sunoco regarding complaint ID [redacted].
Regards,
[redacted] 11/22/16 - My bank took action and removed the $100 authorization fee manually from my account.

We only charged $45.17 not $400. Can she prove that we charged her $400.00

Revdex.com:
At this time, I have not been contacted by Sunoco regarding complaint ID [redacted].
Sincerely,
[redacted]

I'm going to keep this shorter than I normally intended. The main st. Sunoco is an awful place of business. Whether it's the repeated act of "accidentally" overcharging me for items (2 days ago, a 4.18 sale was rang up as 14.18.. I almost didn't even notice) or just the lack of general customer service they provide.. this place needs a lesson in being part of the community and treating them with respect.
They have signs plastered all over their store saying they "NOW ACCEPT EBT", which at first I thought would be an improvement over the old management's policies. Boy was I wrong. As anybody who is familiar with EBT or Electronic Benefit Transfer knows, it handles state funded benefits through use of that specific card they assign. Also, they know that there is 2 sides of "currency" on the card. A "food stamp" side where you can purchase groceries, and a 'cash' side that can be treated as such (unless you want to purchase certain products like tobacco, in which case you would have to withdrawal the money from your EBT card first). Anywho, time and time again I would go into this store to use the "cash" side of my EBT card only to be met with confused and annoyed glances and responses. "This card is only for groceries" "We can't give you cash from this card" are common responses, but keep in mind I never asked for cash back I just wanted to use the cash SIDE of my card which I must have tried to explain a dozen times to them. They refuse to even acknowledge that my card could have a cash side to it and not only that, but get annoyed with me any time I would attempt to use and/or explain the cash part of the EBT card to them.
So in conclusion this is a very poorly run store with abysmal customer service. Between being overcharged constantly and being berated for trying to use my own state benefits, I will never go there again. Anybody who needs gas in the area should just drive the extra mile up Rt. 6 and go to T[redacted] H[redacted] For groceries go to I[redacted] Don't give these lazy, mean people your money.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Sunoco regarding complaint ID [redacted].
Regards,
[redacted]...

[redacted]

Revdex.com:
In spite of some errors in the response, I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  I will send the defective item back to the address provided and wait for a satisfactory replacement of arrive.

We received a call at 7:30 am which I took.  I am the President and Founder of Astrodon for 13 years and handle all customer problems.  Over the past decade there are thousands of these products in use with repeat customers.  We have been using the same threaded...

cells for years.  We use the same industry threads that are common throughout the market, but occasionally there are tolerance issues where most threaded cells work fine and a few do not.  This could be a problem with our threads, but they are made reproducibly on CNC machines, or they can be due to tight tolerancing, too much anodizing, etc. in the many filter wheels made by many U.S. and international manufacturers that are supposed to accept our products and those of our competitors. My suspicion is that this is a tolerancing problem. We know that our filter cells thread in properly to SBIG and QSI (both large companies in the market here) filter wheels made here in the U.S., for example, and we use the thread specficiation that they provided years ago.  The individual indicated that he purchased our 1.25" threaded filters from our Oklahoma distributor.  His first call should be to the distributor, but, of course we will accept any customer issue directly, even at 7:30 am. He was quite agitated at the onset of the phone call, and accused us of having a defective product.  I tried to explain that this happens every so often due to tolerancing issues described above, but he became more irate and just wanted to blame us, accusing us of "passing the buck".  I offered to send him out at no cost to him a couple of empty filter cells to see if they screwed into the one position in question, but he refused.  As a result, I was about to suggest to him to send the one filter/cell in question back to us (his cost) and we will remount it here (our cost) and send it back to him (our cost), but at  that point, he was screaming, and not letting me talk, so I had no choice and just hung up. That is the first time since I founded the company that I ever hung up on a customer.  Most people want to find a solution. It is in their interest to do so.  And, most ongoing businesses are willing to bend over backwards to resolve problems, even if they are not the root cause. Our reputations are on the line, too.  His screaming did not allow us to get to that point.   Our replacement does not guarantee a solution.  We are not responsible for the threading in one position of some  third party vendor's filter wheel. Nevertheless, we are willing to try. If he accepts this offer, please pass on to ship the filter via UPS ground (no signature required) to our address listed below with attention to me, Dr. Don Goldman, President, and I will personally expedite the process and ship the filter back the same day or no later than 24 hours to the address he provides in the shipment. Best Regards, [redacted] (commercial site)

I did not revceive another box that is why I reported this business. I still have the origanal box this business gave me.
[redacted]

Review: I walked into this place to buy some cigarettes. The person in front of me was informed that the reason her cigarettes were so expensive (more than a $1 more than anywhere else in the state) was because the advertised prices behind the counter had in fine print below them (when you buy 2). When it was my turn, I picked out a pack that had a $1 off offer on it, and it rang up $1.50+ more than the price listed for those without coupons (marlboro smooth kings, 6.58?+tax). In found that marboro blacks did not have "when you buy 2" under its price of 5.18. I chose the 100s which had "50 cents off" on them, and they also rang up over 6.50. So they lied twice about each of the prices, didn't take off the manufactures coupon, and refused to mind you, and I walked out of the store. I shall never go back, especially when there's a get go next door.Desired Settlement: I want this practice investigated. I don't want compensation, I'd rather the store be closed and everyone fired that was involved in this shady underhanded practice.

Review: On Sunday, June 23, 2013, I charged thirty dollars worth of gas. I had a problem with my truck and only pumped five cents worth, mistakenly hanging up the pump. I was told by the gentleman working inside that I would have to re-swipe my card, which I did for twenty-nine dollars and ninety-five cents. I pumped the gas, and I received three receipts. I got one for thirty dollars, one for twenty-nine dollars and ninety-five cents, and one for a refund of twenty-nine dollars and ninety-five cents. I was told that the refund would be back in my account in about five days, which it was. The Sunoco station still CHARGED me a total of fifty-nine dollars and ninety-five cents worth of gas when I only pumped thirty dollars worth. I believe I'm entitled to another refund of twenty-nine dollars and ninety-five cents. The amount of fifty-nine dollars and ninety-five cents was taken out of my account!Desired Settlement: A refund back into my account in the amount of twenty-nine dollars and ninety-five cents ($29.95).

Consumer

Response:

At this time, I have not been contacted by Sunoco regarding complaint ID [redacted].

Sincerely,

Review: I was getting gas for my vehicle I gave the gas attendant 50.00 dollar. I went to get my gas he didnt set the right amount on the pump and only gave me 20.00 dollar. and said that I only gave him 20.00 dollars. I called the police and they said to file a complaint with the Revdex.com.Desired Settlement: 30.00 dollars refund

Review: On Fri., January **, around 7:30pm, I asked the gas attendant named Singh at the Sunoco in East Elmhurst, NY, for $20 worth of gas for my car, a tan Toyota Rav 4. He asked me cash or credit, I told him cash and he proceeded to fill up my gas tank. He then left my car while the gas was pumping in my car and went off to service other cars. I turned to look at the gas pump and it was going far above $20. I tried to get his attention by honking my horn and yelling for him, but he ignored me as he was assisting another customer. I got out of the car to stop the gas from filling up my tank as I only ordered $20. I went to him and told him I only asked for $20 worth of gas, which is all I had. He said that I asked for $40, which is not true!! I told him that I can give him my $20 tonight and give him the rest the next day, as I live in the neighborhood and I use this station all of the time. He refused, accused me of stealing and proceeded to take down my license plate number. I told him that he was robbing me and I called the cops. I waited for the cops for about 20 minutes but they did not arrive. I offered him my $20 again. He refused to take it and told me to wait for the cops. I left and went straight to the [redacted]precinct in Corona, NY to file a complaint as the attendant was robbing and harassing me. I met with [redacted] to report that I was getting robbed by the gas attendant at Sunoco. After I filed the report, I went home. When I got home, two cops were at my door telling me that I had to pay the gas attendant $38.45 and that I should contact the Revdex.com the next day to file a complaint. They escorted me to the gas station as I was afraid of the gas attendant and I had to give him $38.45!!! I am very upset because I had to get money from my elderly mother to pay the man. I feel that the man is a crook. I should at least be refunded $18.45. Mr. Singh should not walk away from customers while the pump is running and force customers to pay for what they did not order.Desired Settlement: I asked for $20 worth of gas. I was wrongfully issued $38.45 worth of gas instead because [redacted] left the pump running to service other customers. He accused me of robbing him. The police made me pay for [redacted]'s mistake. I am requesting a refund of $18.45. Thank you.

Consumer

Response:

At this time, I have not been contacted by Sunoco regarding complaint ID [redacted].

Sincerely,

Review: The following message was sent to the Sunoco's two times. After no responses, I submit my complaint to the Revdex.com.I had one of the worst customer service experiences of my life on Tuesday. Two days prior, I bought anti freeze from the local Sunoco - where I've been readily shopping since I moved to Bay Shore last August. Two days later when I got into my car I noticed bright green liquid throughout the rear of my car. I was quite confused and upset since I never opened the antifreeze but somehow the seal bursted open and the liquid stained the back of my car.Obviously upset, I went back to the Sunoco to tell them what happened. I first spoke to the cashier who called over a gentleman who I thought was the [redacted]. I told him what happened and he cut me off saying "seal open?" And I said yes but I never opened it as the plastic seal was still partially on it and about half of the antifreeze leaked. So I said "did you just listen to what I said, the antifreeze leaked throughout my car because the cap and seal are inadequate." He continued to cut me off repeatedly saying "seal open" "seal open" "store policy" and not listening to me at all. After losing patience I said "I am not here to get my $10 back, I'm here to notify you that this product is defective and that I don't want other people to have to ruin their day by purchasing this." Again, he said "seal open" "seal open." I finally had enough and said "you're not listening to me" and even left the half, unused bottle of antifreeze to show that I wasn't there to try and scam anyone I was genuinely there to give the store a heads up. Then to feel like I was seen as some skumbag trying to pull a fast one was insulting. He showed absolutely no sympathy that the back of my car was ruined as well.Still infuriated, I called the gas station later that night to try and acquire the [redacted]'s phone number. I subsequently found out that the man I spoke to was the [redacted]. I think it is disgusting and unacceptable that Sunoco would grant this man a store when he has minimal English speaking ability and absolutely no sense of customer service. I know he is simply a subsidiary of Sunoco but it looks very bad for your company to allow someone like this to represent you. As a 24 year old law student who recently moved to Long Island and could possibly live in the region for the next 50 years, my business is important and you simply lost it the other night. I hope that you address my concerns and take appropriate steps to make the situation better and to ensure that no other customers will be treated this way again.Desired Settlement: I mainly want the [redacted] to be talked to. I am afraid that he will make a terrible decision in an emergency situation and that's basically why I am seeking relief.

Consumer

Response:

At this time, I have not been contacted by Sunoco regarding complaint ID [redacted].

Sincerely,

Review: I pulled into the gas station to what was a out of service pump so I then pulled around to the exact opposite of the out of service pump. only to be told I was now facing the wrong direction and started to to be heckled,laughed by just about what amounts to be every child employed there. I then pulled out my cell phone and began to record everything including an employee drape a fuel pump line up and over a customers car who happened to be parked with his/her gas fill cap on the wrong side of the pump. but still they refused to fill my tank because I was facing the wrong direction then amongst all the heckling and giggling about like school children I was threaten by an employee that said " yeah and I'll beat that [redacted] to"Desired Settlement: I want this employee fired and I will be pursuing legal action against this individual

Review: I slide my debit card at the location,it says its processing.wait 5 minits.nothing happens,.clerk keeps the 3 packs of cigs and sez in din`t process.my bank statement sez it did.they reboot the system at Sunoco.I have all the information that you need to see that my card was never credited.I called them since 3/13/15.they said they were taken care of it.now I`m talking to you..you think they would the right thing.im there every morning for my news paper and lottery.Desired Settlement: 3 packs of cigs I was charged.

Review: At about 8:40 pm on Friday, March 15, 2013, I drove to the gas station and purchased about $12.54 worth of gas. Upon being asked by the pump whether I wanted a receipt or not, I seleced yes. The pump indicated that I needed to go inside to pick up my receipt. I initially decided that I would not go inside to get my receipt but changed my mind when I got inside my truck and the gas meter registered 0 miles to E (which is what it indicated when I pulled into the station). When I received my receipt from the manager, [redacted] I returned to my truck, started it and continued to drive to [redacted] to the mall that I was headed to prior to stopping for gas. After leaving the mall, I decided to purchase $12.78 worth of more gas in VA. After I purchased the gas I checked to see if my gas tank increased from 0 to E. Suprisingly, my gas meter did increase to 72 miles to E. It was at this point that I was certain that I had been charged by the Sunoco station in DC for gas that I did not receive. I then decided to go back to the Sunoco, DC station. Upon arriving at the station at about 9:40pm, I niformed [redacted], the manager about the problem I experienced and asked if he could check the meter to see if there was gas in the tank and/or refund my money. [redacted] refused to refund my money and he also refused to check the meter.Desired Settlement: I want to receive my money back. I would also like to ensure that other customers are made aware of this because I really feel for those who purchased more gas than I did and drove off only to realize later that they were ripped off also.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Sunoco's response about what happened contradicts what actually occurred (e.g. Office of Weighs and Measures) involvement and what their inspection revealed about the gas pump(s) at their station. What actually occurred is that I was contacted on Friday, March 29 by [redacted] Branch

Chief, Office of Weighs and Measures and [redacted] informed me that they received my

March 15, 2013 complaint ten days after the complaint was filed. [redacted] further informed me that his inspector

checked the pump at the station on March 28 at 12:48 pm and that there was a guy changing

the holes to the pump. [redacted] further mentioned the inspection revealed that there was problem with the holes at the pump and that the hose was backed up causing the gas

to be redirected. [redacted] also stated

that because of the complaint that I filed that gas station will be inspected every 2

weeks for the next 6 months due to fraud speculation. [redacted] further provided me his contact information at ([redacted] should I encounter this problem in the future.

As mentioned above, the inspection revealed that Sunoco did not have gas in their pump(s) when I pumped my gas nor could they have had gas on all of the dates they indicated in their response. As a result, I am rejecting Sunoco's response because I am not satisfied with the way Sunoco handled my complaint and I have not received a refund for gas that has been proven from the inspection results that I did not nor could not have received.

Regards,