Sunrun Inc.

I had a solar system installed two years agoLast year its production dropped to less than halfI did not know this till I Decwhen I got a Edison bill for over $ I complained in Dec and they attempted to repair in Janand failedThey have tried again in Feb,march, and April without getting it fixedThey will try again in MayI have a contract that guarentees % production and they have not refunded my loss nor repaired the systemI owe Edison $ as of this month for power and it will still be growing for and would like this refunded also per the contractI would like the system fixed properyl and timely with someone who knows what he is doingI have met a lot of nice repairmen but no repairPlease help*** ***

Previous owner of my home husband diedWife let sunrun install too many panels on the home, & agreed to pay Sunrun more than $/ kwHBeing in the electric business we knew this was a bad dealWe bought the house after Sunrun agreed to credit back annually any charges greater than PG&E would charge for electricity if the house did not have solarPG&E usage for the 1st year 4/1/- 3/31/was - kwHSolar over produced kwHSunrun production for this period was kwH and @ $was paid to SunrunWithout solar we would have paid @ $to PGE for the kwH used by the houseTransfer contract says Sunrun will provide annual analysis of electric consumption from PG&E and purchased from SunrunIf analysis indicates we would spend less without Sunrun charges then difference will be creditedSunrun credited $in December and shut down their systemWe never received analysis or explanation of what the credit representsWe've been payi

This is a warning to the publicSunrun Incbreached the written contract to pay damages in our roof during the solar panels installationThe installer parked and damaged my lawn and refused to paySunrun Incdid deny all the damages to my lawn and roof, the worse part would be months of psychological damages on the homeowners during the installations and approval of the systemThe installer will hang out to the property and ask the homeowner to keep the garage to be open and off alarm the whole day, while alone to your propertyThe experienced were horrible and my boat was trashed during their installation tooDeny....deny...deny...all the damages and would not take responsibilityWorse than Scammer

SUNRUN requires that one sign up for monthly auto pay with direct billing to one's bank, which requires that you give them your bank information, in order to avoid a $charge on each month's billIn other words, if one wants to pay by credit card, check, or ETF monthly, they add a $charge to your billI find this egregious and I do not think it is legalI had to transfer the solar panels on my house to my name in order to buy the housetwo weeks ago, they informed me that my panels were not functioning! They made an appointment for someone to service them weeks laterThis service is not being performed by them but by a subcontractor! For the first few months that I owned the house, they repeatedly took money out double in two or more monthsIt took my hours of letters and emails and telephone calls to straighten out this missI hate this company if there is a complaint about overcharging or double charging etc., one CANNOT speak to the billing DepartmentThey do no

I am absolutely pissed with the outright lies our sales rep told us ,we are not saving any money.in fact it costs us more money per month.I truly wish I would not have gotten solar panels now.someone please start a class action lawsuit because of their deceptive sales practices and outright lies,which actually amounts to fraud

Solar installation lead to roof leaksOver one year of attempts to fix problem but problem still persistsRoof damageWater damage drywall damage carpet damage and possible mold In the bedroom walls and ceilingAt this point now they are blaming pitch of roof to be factor and not material installation nor workmanship

BEWARE of Sunrun Solar ** SCAM SCAM SCAM *** Poor customer service and Sales does a bate'n switch on your pricing! Had this put in November Called and complained times to Sunrun in August that my trbill with SDGE was not $but $2400! Wanted a Supervisor to come and explain why bill was outrageous and not what I was promised and to see if my solar was not producing -- they refused each time Said their computers show system is working and that was it, told me to call SDGE SDGE says they will not come out because we have solar....I got the run around from bothDidn't use my AC until end of may, and my house never seemed to get very cool -- since we recently serviced it I figured the unit was just getting too old...WRONG! Now a year later my AC is still only pushing out low air, so we decide to look at the vents to clean them out again and notice that the attic is freezing -- when Sunrun installed the units, they popped off my vent tube so all of my AC is blasting in my attic crawl space all this time! UGGGG! Now since we reconnected the vent my house feels amazing -- nothing wrong with my AC....just a HUGE screw up from Sunrun all this time
I was so pissed, I called Sunrun again to file a formal complaint of this screw up and request credit issued for all the extra money they cost me Sunrun says well there is nothing we can do because this happened too long ago! I said no no no, I called times last year, and if you would have came over, you would have noticed this error then! Sunrun rep said well I will submit your request for a call back but I don't think you will get a response....OH MY GOSH, I can't believe the attitude of customer service this company has! This is the same crap I got every time I called last year as well....you get absolutely no service Complete opposite of when the unit is sold to you They told me if I had ANY concerns that a rep or field supervisor will come out to look at the situation....total LIES!
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Watch out for this company SCAM! I had scheduled appts and they were no shows each time Bad business!!!

I was contacted by Sun Solar Solutions about going solar for my homeThe pitch sounded great and that I would be able to save some money each monthMy equalizer plan from my electrical company was about $*** a month and my Solar would be $*** and my electrical bill taxes only (as long as my system produced enough power) is about $** a monthSun Solar Solutions was great they did everything as stated and on time however once the system was turned on it now was in the hands of SUNRUNAs Sun Solar was I believe a partner and now SUNRUN would maintain and manage this system including if the system is not producingNow the issue starts and keep in mind mid June going into July in AZ electricity is essential and this is the most important time to have my solar functioningI have only had my system for a few months and on June I get an email stating there is an issue with my systemSo I decide to login to my SUNRUN account and I look and I see my system is hardly producing any power

I've been trying to PAY Sunrun, but my insurance company requires Sunrun document the dates they performed services: • Solar Panel Removal Date (10-21-***) • Solar Panel Re-Install Date (5-6-***) This is really easy if they would just respond to my multiple emails, voicemails, and customer service calls

I am very unhappy with the Sunrun company here in San DiegoFrom the start we had issues with installation dates and scheduling multiple times on days and times that only worked for themWhen we finally did get installation complete it was ok for a little while until cracks starting appearing inside and outside of our homeWe bought our solar panels in July of 2016, and started to see cracks forming around the middle of the contract timeI notified Sunrun about the cracks, they came out and did an inspectionUpon examination they noticed the contractors who inspected the roof prior to installing the panels did not notice the roof was not designed to handle the weight needed to support themSo they came back took off the roof shingles installed thicker pieces of wood that they said would support the panels and put the shingles back on againWe had no issues up until the cracks started to form in the master bedroom, both of the kids bedrooms the 2nd floor hallway and even in the d

I purchased a panel system in December Sales person seemed helpful I originally wanted to go with micro inverters but was told that Sunrun doesn’t install themAlso the sales person told me that they have a new inverter system that was different then string inverter, and worked better then micro invertersThat the panels would be more efficientSo panels were installed in December of 2016, I should have been connected to PG&E by the end of January, nope Sunrun messed up the paper work, now it is March finally get connected to the grid $41k laterSunrun stated for my inconvenience they would reimburse me the interest on my loan for the monthsAfter weeks and several calls, they stated we are still working on it, till this day no reimbursementI have been happy with my system production until recently I have watt panels on my roof, on a cloudy rainy day I produced Kw, I’mOk with that, but on a sunny clear day no clouds my system has been producing below kw and many days 4,5,6,7,kwCustomer service stated my system is producing what is expected I checked systems in my area using watt panels xpanels and they world produce 30-kw the day I produced and kw’sI understand their is variables for different system such as placement, eviroment ectA system only producing around watts per panel for a 11-hour day of sunshine, tells me there is something wrong with my system Calling customer support on Monday asking about a better monitoring program, because mysunrun is very basic and does not provide important informationIn that phone call the person told me I just had a string inverter, that no dc optimizers were installed on my system I made a complaint with him that I was promised this technology that was better then micro inverters He said I would receive a call back he would escalate the issueThen Thursday afternoon I called back because no one followed up with me since Monday I expressed my issues with the customer service rep, she stated she would escalate it as well, no resolution Used chat feature, and was informed they did install the optimizers, but I am not reassured, she stated if I had another company look if I had optimizers installed it would void my warranty, and Sunrun would charge me $95/hr to look at the systemAnd again this is the third communication that they told me my system is producing as expectedGoing on day just produced kw’s for Friday, my system is not working properly It is by far the worst company that I have dealt with as far as taking care of the customerI wish I would have went with a company that provided micro inverters, because I was lied to, and the SolarEdge system was better, for who, Sunrun’s profits I very unhappy and would recommend others to seek other source for their solar needs

I have been debating with SunRun for months over the legitimacy of the power purchase agreement I have with themThe following is a summary of the issue which I submitted to them in January which best explains my complaintSummary: I am writing to you because I have been working with your Escalation Services to revise my PPA and your specialist not returning my phone callsI began this process in *** of last year when I learned that your Solmentum sales partner’s representative fraudulently created an agreement in *** of *** without our consentWe were told by the Solmentum representative there was no agreement other than the one page rate agreementI would like to continue our discussion to modify my rate per kilowatt hourBackground: I learned of this other PPA agreement in *** when another SunRun representative came to my door with an enticing sales pitchHe claimed that SunRun was in the neighborhood working with current customers to “fix” the dishonest practices to

Thursday, July 7, *** SunRun was to place solar panels on our homeThe young man in charge that was so putting long metal rods into the ground on the side of our homeAround 10:that morning, my son said the water was black in the toliets and he heard a strange noise coming from our basementI went down to the basement and there was water coming in from the basement wallThere was a few inches of water already on the cement floorI contact the town of *** and asked for the water dept to shut the water off to the homeThe young man said he must had hit a water lineWe made a few phone calls to a local plumber I called my wife at work , she called our insurance company , they said we need to file a claim SunrunA man by the name of Chris said that he would make our home beter than it was beforeif it was there faultFriday a crew come out and dug up our front lawn to find the pipe, and it has been puncture by the rod that was put intot he ground by SUNRUNChris then stat

My experience with Sunrun has been great! We got our system years ago*** and *** helped us get our systemOur experience had been exactly how it was described to usThey do a quality assurance call that covers most of the complaints that I have read on here, so most people either didn’t listen or have forgottenI would highly recommend them to my friends and familyOur bill went from an average of $with *** *** and now it is $with SunrunCan’t say enough about the customer service I have personally received

I am leasing solar panels that are only working percentThe original contract was different then what I am receivingI have not gotten the help I need from customer serviceI repeatedly have tried to reach out but I am still getting the runaround

A Sunrun sales person visited our home on May 10, to provide an estimate for a solar system to supply our electric needsThe following day I received an page summary of a proposed agreement for providing sameThis had electronic signatures for my wife and I that has now been taken as our agreement to have the system installedWe do not believe that this electronic produced agreement constitutes our consent to have said system installed on our homeWe have not had adequate time to investigate all the contents of the pages and impact that they may have for us in the futureThe most recent call from your installation manager told us today that we had officially agreed to the system on May 10, via the electronic signature processWe have not selected any installation dateHave contacted MA Attorney General office to complain about your sales process

I have solar installed on my home via a solar lease thru SunrunThe solar system has been malfunctioning since the first year it was installedThe system is years old and has never met it's contracted amount from year to yearI have contacted Sunrun many times complaining about the underproduction and we are still at an in-passThey have sent tech support to our home many times and still cannot fix the issueSince February of this year, Sunrun has sent technicians out to my house from separate appointmentstimes in months and each time the tech says they can see that the system is malfunctioning and that it is progressively getting worse, yet they have no idea why this is happeningThey have checked every part of the entire system multiple times and still have no idea why it is not working properlyThis last appointment we had (the 8th appointment) we were told my the tech that came out that he was "Waiving the White Flag" (his words) and that in all his years he has ne

In March Sunrun thru it subcontractor installed solar panels on my roofSoon after the roof started to leak into one of my roomsThey came times to seal the leak, saying that the leak was solar relatedBut it never stopped leakingAbout weeks ago, a roofer came againThis is the th timeHe did some work and said the leak will stop for a year at which time I may have to consider replacing the roofAs soon as the rain falls it leaked againTwice they fixed the damage done to the interior wallsPresently, the interior walls are in ruin and when it rains, the light stays on although it is switched offThe room, which I have vacated when it rains at great inconvenience, is a health hazard and an electrical disaster waiting to happenMy family and property are at riskThe last roofer (the 6th) sent by Sunrun subcontractor did some sealing in *** *** and reported to Sunrun that I needed a new roof and that the leak is not solar relatedHe told me differentlyHe sai

Initial Business Response /* (1000, 5, 2015/11/10) */
Thank you for taking the time to share your concerns with usA Specialist has been in touch with you regarding the system issue and the surrounding situationWe're happy we were able to come to a mutually agreeable solutionShould you
have any other questions or concerns, please reach out to the Specialist in contact with you
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did finally get back to me and acknowledged their issuesWhile I am not 100% convinced they will deliver this time I am willing to give them the benefit of the doubt
I will refile if needed