Sunrun Inc.

Hi! I’m so fustrated and upset with this companyWhen I first met with the sales associate, he promised my family and I that our electric bill would go from $a month to about $a monthUnfortunately right now I’m paying about $230-$a month now! Sunrun charged me about $a month and HECO charges me about the same amount that I used to pay prior to installing solar panels! I tried calling Sunrun and they give me bogus answers saying that I’m using much more electric and that I need to stop using A/C!? This is just so frustrating because we use the same if not less electric due to the fact I started working againMy thing is that they promised me an amount to expect to pay and now we’re being charged double!? My family and I are struggling now and we would like an answer to get things fair

Initial Business Response /* (1000, 5, 2015/03/02) */
Thank you for your patience while we worked internally to solve these billing and production issuesA Specialist has been in contact with you in regard to the next steps and we look forward to improving your solar experienceIf any more
questions or concerns arise please reach out to the Specialist you have been working with
Initial Consumer Rebuttal /* (3000, 7, 2015/03/09) */
Hello,
I am still in communication with SunrunThey offered me a resolution which I would accept if they replace or fix my larger inverterI continue to have arc sensor failures on my large inverter, therefore it is not producing any electric from those larger panels and in turn causing my electric bills to go up againThank you for following upI will provide updates
-*** ***
Final Business Response /* (4000, 9, 2015/03/16) */
We are happy we could resolve this final inverter issueThank you for your patience and we will continue to closely monitor the systemPlease do not hesitate to contact us for any other issues that *** arise in the future
Final Consumer Response /* (2000, 11, 2015/03/26) */
Hello,
I am pleased to say that my issues were addressed promptly and resolved to my satisfactionThis complaint can be closedThank you for your intervention in this matterIt is greatly appreciated
Sincerely,
*** ***

I had went into contract with *** *** for over two yearsSunrun just recently bought *** ***My solar panels were installed on my roof in JanuaryI have called countless times to understand the status of what is going on with the panels and when they will start operatingAfter weeks finally someone reached out to us from Sunrun and said sorry we can't help you at this time and we needed to sit and wait for an updateThey said they could not give us anymore information then thatNo time Frame, no further guidanceI needed to just sit and waitThis has been going on for a very long timeThey have no resolution for the panels that are just sitting there on my Roof for monthsI had to just sit and waitThey own my account now and can not give any answers for what is going onI am appalled by the lack of service and communication that this organization has

WHILE INSTALLING OUR SOLAR SYSTEM, ONE OF THE WORKERS BROKE A LARGE HOLE IN OUR SKYLIGHT, BROKE SEVERAL ROOF TILES, AND LEFT WITHOUT INFORMING USI CONTACTED THEM TO INFORM THEM AND TO GET THEM TO MAKE TEMPORARY REPAIRSTHEY INDICATE THAT THEY WILL REPLACE THE SKYLIGHT.WE SHALL SEE

Purchased solar panels through a relationship with Costco department stores and SunrunThe system worked for days and has not worked sinceRepair men are unable to fix it and company is not working to fix it

We are having a truly terrible experience with SunrunHere is all you need to know: after buying a $36,system that is rated to 10k our bill this month was....wait for it, $3,dollarsWhat they don't tell you is that when your systems under performs for any reason that they do not tell you or fix itIn our case our system under performed due to a broken inverter for monthsAt the end of the year *** gives you a supplemental billSpecifically I am trying to work with *** ***I have called her a total of times with no phone call backI have also tried *** *** She gave me a "guarantee" that Sunrun would give us a rebate when the system underperformsMy plan is to make everyone aware of what a bait and switch this company is

On October 5, a friend told us about the company Sunrun, we were looking into going solarWe got the number of a tech who works with Sunrun and he came by to share information about how solar panels work and if it would benefit usAt the time are electricity bill was pretty high and we liked what the tech informed us ofSo we decide to move forwardOctober 14, I received a proposal, we agreed to the proposal however this was not documented, the tech came by, we initialed to give them permission to check our credit scoreWe were told we would receive a contract by email and never didThis was never signed by usAt the time we were also in the process of refinancing our home, and on our credit it showed that we were getting solar panelsAt this time we tried getting in contact with the tech that was helping us but we were unable to get ahold of him by phoneOn December 6, I emailed him asking him to get in contact with usWhen he finally did we told him we didn’t

Sunrun advertises that they will pay a $*** referral fee if you give them a name of someone who buys a solar system from themI provided Sunrun with a referral and they installed a systemSunrun agrees that they owe me $***, but they won't send the cash cardsFirst, they said the "cards are in the mail" but when I never got them, I would check back and they would say "You aren't in the system", or "call our fulfillment company", or the fulfillment company would say "call Sunrun"I then got a call saying "Congratulations, you earned $***!" Cards arrived via *** ** addressed to us, but when we tried to activate them (they were Costco cash cards), the phone number wasn't correct, so they can't be activatedI called Sunrun back and I get "sorry, but we don't show you in our system" againAs far as I'm concerned, they are deliberately refusing to pay us $*** that they are obligated to payI even have an email from them acknowledging they owe us $*** from early ***

On Feb Sungevity solar company installed solar panels on my home roof topMonth later Sunrun solar company sent me a invoice bill without a a return envelope to pay the bill I immediately call Sunrun solar billing department to inform them of this NO ENVELOPE INSIDE BILLING INVOICEThey apologize for this mistake with the mail without a return envelope and stated to me that they would correct this problemThis problem continues to existI have made several telephone calls to Sunrun company advising them of this matterAll to no avail with difference explanation from different customer service representativeI also requested many times to speak to a supervisor or manager pertaining to this issue with no return envelopeThere was no response or return phone call to me for this issue

I have been a Sunrun customer for almost years and my experience couldn’t be betterWe are actually saving more than the estimated ?? The whole process was quick, easy and convenientWe experience no noise from the solar system like some people claim and have had zero problemsI believe that the problem with the ratings here is that most people that have a positive experience don’t bother doing ratings or reviewsLet me elaborateEvery job I’ve ever had over the last years has involved direct interaction with customers and I routinely encounter people that want to complain, but actually refuse helpAnd I routinely experience people who have unrealistic expectations of products or don’t follow instructions and yet still blame the manufacturer or the sellerAnd I have experienced more than my share of customers being untruthful in order to get something for nothing

Roof leak since December still not fixedWe noticed a roof leak shortly after our solar installationContacted Sunrun and they sent two guys to my houseThey spent more time trying to convince me the leak was not their faultAnd did little to nothing to repair my leakThe call was then escalated to VictorHe came out times to fix the issue, and again he tried to say it was not from their workmanshipI then shared with Victor I worked in construction my whole adolescent lifeHe then started sharing with me that the technicians did indeed leave holes in my roof that were unplugged and did not properly use the flashingI was then forwarded to Chris, the construction manager, to help me with the roof leak and water damage inside my houseNow this was back in December and we are now in MarchI still have a leak and damage inside my house for months, I am down rooms in my house, dining room and officeNow, Chris will not return my calls and my roof is still leakingI have

I purchased a home in March that already had solar panels from SunrunI was allowed to call the company and ask questions and I had my attorney who was handling the sale of the home review the contract and transfer agreement and was told it was standardI was told that there was a monthly fee paid to Sunrun but I wouldn't receive electric bills because the solar production would cancel them outI specifically asked the cost of having the panels removed if the roof had to be replaced because the roof was older and was told $In June the roof leaked (not related to the panels) and when I called Sunrun to get them removed in order for the roof to be replaced, the price for removal and then re-installation was now $3,The panels were removed weeks later, the roof was replaced within a week, and I called Sunrun the next day to have the panels put back onThis didn't happen until the last week of AugustI called SunRun times in August trying to move the process along, a

We signed a contract in August of to lease solar panels from sun runThe agreement is month, in addition we must stay connected to Helco for dollars a monthIf we go over the solar use then Helco would kick inWe were told that occasionally it might go over the dollars but the number of solar panels we have should cover our usageWe finally had the system turned on at the end of May after many issues including, they told us there was a lean on our home, we knew this was not true so when we investigated we found they were looking a property about miles away from usWe have had really poor service from this company regarding how long it has takenThey originally used the wrong wiring so it would not pass inspection and it took them a long time to come and rewireAfter we were finally turned on we received our first sun run bill which was what it should have been, then we received our Helco bill expecting it to be around dollars we were shocked that it w

About years ago my husband and I were considering getting solar and met with a sales rep with Sunrun IncUpon discussion we were told that getting solar would save us tons of money to the point of having no bill with our utility company APSWe decided to move forward and build an even larger system to compensate for building in a pool and spa as wellIt has been a nightmare since we signed upNot only did it take forever to get the installation it turns out that the installation team set up the system wrong because it failed inspection to be turned onWhen a rep from Sunrun came out to check he said "the wiring was done wrong and this wiring could of caught the house on fire even"Sunrun did offer to give us some free months when the system finally got fixed and turned on however there has been more problems since thenI kept getting outrageous bills from APS still owing money to the them even though I was told that our system would produce so much into the grid that we would

Being on hold before speaking with anyone for up to mins on a regular basis is ridiculous!
Customer service person is always friendly but have been unable to help with needed service!

Frustrated (BEWARE) After spending over 26k with Sunrun, I have had nothing but bad customer service coupled with a slow runaround treatment! I went with Sunrun because they were the company *** stood behindMy system was installed in August So far the $5,battery "Brightbox" broke two months after installation, it then took another month before they installed a new LG batteryA couple of weeks after that episode the transformer broke and needed to be replacedAs of now, the battery system is still not workingWhen I reach out to the customer service Deptthey are nice as pie while they are telling me to wait another days before someone will contact me to make an appointment for a service tech to come out weeks down the road and address the issueUnfortunately I have to say, I've made a BIG MISTAKE going with Sunrun, their products and customer service have been nothing but a disappointment ( to put it nicely ) it's no wonder their stocks have dropped like a stoneI would like to get the Email address & a phone number to *** *** ( Chief Customer Experience Officer) for Sunrun, and let her know her team is useless, and she should not be making a six figure salary

This company misinformed me all about this sort services I was made to initial stuff I do not know about was not elaborated or broken down what I was signing and I also was told I would have one bill now I have two bills and now I pay more for electricity then before so I want this product remove from my house I was lied to and misinformed about the product and services very to satisfied will never use this type of service again End it does affect my health because mind Anxeity is through the roof sunrun very bad business practices

Initial Business Response /* (1000, 5, 2015/02/06) */
Thank you for reaching out to us with your concernsAfter working internally to solve this issue we found that in order to complete this pay-out we need a signed W-formWe have sent one to you and as soon as we receive a signed copy
the payment will be processedIf you have not received this form please reach out to the Customer Care Representative that has been in contact with you to update your contact information
Initial Consumer Rebuttal /* (3000, 7, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Wwas returned nearly weeks ago but payment still has not been received
Final Business Response /* (4000, 9, 2015/02/24) */
Your referrer's W-has been received for processing and a gift card can be expected in a few weeksThank you for your patience
Final Consumer Response /* (2000, 19, 2015/04/27) */
Payment has finally been received

The solar panels are costing me more then double my regular electric bill, and I have spoken to them(sunrun) about this and they want me to pay them dollars to come and check after I explained that on ed said the Bill I have received was because the panels are generating now powerI need help to either have them take there panels off my roof and get me out of this contractI am on social security and have limited income .so I can't afford to pay con ed more then a month and sunrun over a

TO Revdex.com I send The following Complaint to SUNRUN,INC via certified mail on 10/03/2017.Arbitration has to take place within days but so for I have not heard any thing from Sunrun,Inc.Their staff members are so rude and dis respectful.So,I request Revdex.com to to please resolve my issue with Surun since they are not listening and even told me they do not care do what ever you wantI am sending this complaint to dispute because of some problems that have come about .Our initial contract was for kw hours,but then was changed,without my knowledge to kw hours.Why this change was done? Is it because my roof was not able to hold the number of panels required for that amount of kw hours?was it because the system was not going to create the kw hours promised? One year after installation ,I received a huge bill from Edison for $2870.38.I was not expecting that.Was this because the promised kw hours were not produced?It was only after this bill from Edison did I le