Sunset Electronics

We were informed by you over the phone that you needed the product asap, Monday or earlier and if the package arrived after then there was no need for it anymore because you had the shoot on MondayThe [redacted] website allows for customer to email sellers directly, so if a link didn't work you were still able to email us through you [redacted] accountWe would not have been able to ship the parcel to a non [redacted] approved address and we were taking a risk by agreeing to send the package to said address even if we got the email through amazons systemUnfortunately a text sent to an employees personal cell phone would not have been acceptable to us or [redacted] should any problems have arisenHow would you like to proceed ? What is the resolution you would like?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On the [redacted] website where they sell their products, there was NO indication of any RESTOCKING FEEIt is hidden so it becomes a bait and switch in my mind.Also, if I didn't go by their return policies I wouldn't have returned the itemIt HAS been returned and they HAVE THE TRACKING NUMBER.Also, their packing procedures are loose and not up to any packing standard I have ever seenSome of the pieces of the Bundle were loose in the box and apparently had been banging around in shipmentI know this because when I picked up the box at the [redacted] Store it rattled from loose items.I am not surprised as to their response, if you look at their other complaints, it becomes clear In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company offers a product that when you order you do not receivethey blame [redacted] and everyone but accepting responsibilityThe describe a camera in the description give a list price of the camera kit, have a mfg # of the camera matching the title descriptionif not honored then that is illegal, and a scam and many other in fractures of advertising lawThey need to be held responsiblemis leading and scamming people is illegalsays right on the picture I save 92% if its only the lens then its advertising on the lens and should be 92% off the lens kit which is around dollars In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] insists the seller refuse the packageThat cannot be because the seller already issued an RMA, which becomes part of the legal transaction.This seller is the worst merchant I have EVER dealt with.They KNOW the product is inferior to professional cameras and yet mislead and portray the product as Professional gradeIT IS NOT In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...Attached is Panasonic's brochure for this product, in it Panasonic specifically states that the product is best suited for wedding, seminars, conferences, documentaries, movies, wildlife, nature, sports events parties and showsPanasonic's objective classification of this camcorder is by no means a subjective opinion, this point can not be argued.We have not refused this customers returnWe have issued this customer a refunded for their orderThere are fees associated with the return of equipmentThese fees were stated on [redacted] s web site and were agreed to by the customer when placing their orderThe return fees were also told to the customer via email before the product was shipped to themHigh priced professional camera and camcorders like the one purchased by this customer () once opened and used does lose value and can no longer be sold as new and sealed from the manufacturer

This is an unfortunate situationThe package was already shipped when we were informed on friday march [redacted] by the custoemr that the estimated delivery date from [redacted] which was tuesday March [redacted] was to last and it was needed by saturday march ***We were attempting to recall the package and ship out a second one and have it held at the [redacted] facility for pick up, but we needed this agreement in writing through [redacted] s messaging systemWe never received this confirmation in writing through [redacted] s system so we were unable to ship it outWe are sorry for this unfortunate series of event and you will be refunded

Customer ordered a Panasonic AG-AC8PJ Shoulder Mount Video Camera. upon ordering the product we informed the customer via email of our return policy, days before shipment and he decided to keep the order open. The email is pasted below. When the customer requested to return the item he insisted on... getting a full refund and does not want to abide by the return policies. We told the customer we need to get the product back and inspect it for use and damage, only then will we be able to give the amount we are willing to refund, if we were to break the return policy of charging a 25% restocking fee on the professional Panasonic AG-AC8PJ Shoulder Mount Video Camera. The customer was dismissive of our policies and doesn't want to abide by them, even though he agreed to them at the time or purchase and again upon receiving them via email. Our stance doesn't change, only upon receiving the item back and inspecting it will we know the amount that we are willing to refund.Dear valued customer,Thank you for your recent purchase! This email is to confirm that we have received your order and it is currently being prepared for delivery. Please Note; If you place your order on a Friday, It will only begin to be processed on Monday. Once you place your order, you will receive an [redacted] estimated delivery date. If the estimated delivery dates pose any difficulties, please email us immediately.PLEASE NOTE! [redacted] and [redacted] do not deliver at a specific time. They do not call in advance before they deliver a packageFOR Quadcopters PLEASE READWe recommend you have some type of practice or training operating these products, especially the DJI Phantom Quadcopters we sell. There are much less expensive products like this available on the market to train with. They are expensive and if you do not have any experience operating them, they will crash or even worse fly away. If this happens, we will not assume any responsibility.FOR TELEVISION PURCHASES ONLY PLEASE READALL TELEVISIONS TAKE A MINIMUM 10 TO 21 BUSINESS DAYS TO DELIVER FROM THE DAY YOU PLACE YOUR ORDER.Because of certain limitation in regards to the [redacted] site infrastructure, we are limited in what we can do as far as placing limitations on where we can and cannot ship a television. All televisions are shipped with third party freight couriers, i.e. ( [redacted] or [redacted] ). These couriers make deliveries within the continental United States only. Please note, we cannot ship Televisions to addresses in Alaska, Hawaii, or Puerto Rico. Furthermore, we do not ship Televisions ship to APO and BFPO addresses, university addresses, or military bases. If you fall into one of these categories, Please do a cancellation request!PLEASE DO A THOROUGH INSPECTION AT THE TIME OF DELIVERY. ONCE THE PRODUCT IS SIGNED FOR BY THE CUSTOMER ANY COSMETIC OR PHYSICAL DAMAGE THAT IS DISCOVERED AFTERWARDS IS NOT ELIGIBLE FOR ANY KIND OF REFUND, EXCHANGE, OR INSURANCE CLAIM. PLEASE THOROUGHLY INSPECT THE TELEVISION BEFORE YOU SIGN FOR IT. IF THE TELEVISION HAS PHYSICAL OR COSMETIC DAMAGE DO NOT ACCEPT OR SIGN FOR THE PRODUCT, INSTEAD REFUSE THIS DELIVERY AND CALL US IMMEDIATELY AT ###-###-####.When your package is shipped, you will receive an email from [redacted] . That email will contain your tracking number. You can also view the tracking number by going to the order details page.We DO NOT reroute packages with a value higher than $250 and they will require a signature from any person over the age of 18. Additionally, we do not ship packages with a value higher than $250 to PO boxes, APO, or College addresses due to recurring cases of fraud.If the address you provided during checkout is incorrect, please email us a cancellation request immediately as we cannot make any changes to the address once the order is submitted to [redacted] .If the package arrives and the box appears to be damaged or tampered with in any way, please refuse the package and notify us immediately. Once a package is signed for by the recipient, the recipient assumes full responsibility.Pictures of accessories are for display purposes ONLYTypographical Policy: We are not responsible for typographical or pricing errors. Please note that Pictures of accessories are for illustration purposes only. If there was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as it is unused.We do not sell to re-sellers: we work hard at getting the best deals for our consumers, not re-sellers. Those orders will be cancelled without any notice.We will only ship within the continental U. S.Please keep all packaging materials for at least 90 days. GoPros, Quadcopters and under water products are only returnable if they are in unopened and in unused condition.Professional Cameras and Camcorders and DJI Quad Copters are subject to a Minimum Mandatory 25% restocking fee, NO EXCEPTIONS!When ever sending something back, We strongly recommend insurance and signature requiredWe are dedicated to ensure that all of our customers have a pleasant shopping experience. Thank you once again for giving us your business.If for any reason you are in need of immediate support, please contact us during our working hours.Telephone ###-###-#### [redacted]

As the picture shows in the images provided by the customer, the listing purchased was specifically for:
Canon EF-S 18-55mm f/3.5-IS II Autofocus Lens
Pro series Multi Coated HD PcDigital Filter Set 58mm
Universal Lens Cap Keeper
Snap On Lens Cap 58mm
Pro Series Hard Tulip Lens Hood 58mm
Deluxe Camera Starter Kit
The price for these items is $
The camera this customer is trying to get for free is $
The listing can not be edited by us and we forwarded this information to ***
Regarding any error on the listing, we are sorry for that
As im sure for reason which are very clear to you we are not going to be sending out a $1,camera
Please consider this case closed
You are more than welcome to return the order for a full refund

At this time, I have been contacted
directly by Sunset Electronics regarding complaint ID ***, however my complaint has NOT been resolved because:Sunset Electronics will not refund my money Originally they instructed me to send the camera to the *** Warranty Center because it is under warranty Which I did Panasonic informed me, over the phone, that the camera is an obsolete model that is at least yrs old and is NOT UNDER WARRANTY ANDit is a camera that is not authorized for sale in the USA, so it has no warrantyNow Sunset Electronics wants me to mail the camera to them, at my own expense They claim they will have it serviced or perhaps I will qualify for a replacementwhich I do not want I do not want another obsolete yr old camera that has no warranty And, *** will not even try to fix this camera because of the above reasonsI do not want to do business with Sunset Electronics any more They are selling yr old cameras as "New", promising a yrWarranty that does not exist, and *** says their merchandise is "Not Authorized to be sold in the US" I question the ethics of this company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We were informed by you over the phone that you needed the product asap, Monday or earlier and if the package arrived after then there was no need for it anymore because you had the shoot on Monday. The [redacted] website allows for customer to email sellers directly, so if a link didn't work you were...

still able to email us through you [redacted] account. We would not have been able to ship the parcel to a non [redacted] approved address and we were taking a risk by agreeing to send the package to said address even if we got the email through amazons system. Unfortunately a text sent to an employees personal cell phone would not have been acceptable to us or [redacted] should any problems have arisen. How would you like to proceed ? What is the resolution you would like?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] insists the seller refuse the package. That cannot be because the seller already issued an RMA, which becomes part of the legal transaction.This seller is the worst merchant I have EVER dealt with.They KNOW the product is inferior to professional cameras and yet mislead and portray the product as Professional grade. IT IS NOT.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is an unfortunate situation. The package was already shipped when we were informed on friday march [redacted] by the custoemr that the estimated delivery date from [redacted] which was tuesday March [redacted] was to last and it was needed by saturday march [redacted]. We were attempting to recall the package and...

ship out a second one and have it held at the [redacted] facility for pick up, but we needed this agreement in writing through [redacted]s messaging system. We never received this confirmation in writing through [redacted]s system so we were unable to ship it out. We are sorry for this unfortunate series of event and you will be refunded.

Customer ordered a Panasonic AG-AC8PJ Shoulder Mount Video Camera. upon ordering the product we informed the customer via email of our return policy, days before shipment and he decided to keep the order open. The email is pasted below. When the customer requested to return the item he insisted on...

getting a full refund and does not want to abide by the return policies. We told the customer we need to get the product back and inspect it for use and damage, only then will we be able to give the amount we are willing to refund, if we were to break the return policy of charging a 25% restocking fee on the professional Panasonic AG-AC8PJ Shoulder Mount Video Camera. The customer was dismissive of our policies and doesn't want to abide by them, even though he agreed to them at the time or purchase and again upon receiving them via email.  Our stance doesn't change, only upon receiving the item back and inspecting it will we know the amount that we are willing to refund.Dear valued customer,Thank you for your recent purchase! This email is to confirm that we have received your order and it is currently being prepared for delivery. Please Note; If you place your order on a Friday, It will only begin to be processed on Monday. Once you place your order, you will receive an [redacted] estimated delivery date. If the estimated delivery dates pose any difficulties, please email us immediately.PLEASE NOTE![redacted] and [redacted] do not deliver at a specific time. They do not call in advance before they deliver a packageFOR Quadcopters PLEASE READWe recommend you have some type of practice or training operating these products, especially the DJI Phantom Quadcopters we sell. There are much less expensive products like this available on the market to train with. They are expensive and if you do not have any experience operating them, they will crash or even worse fly away. If this happens, we will not assume any responsibility.FOR TELEVISION PURCHASES ONLY PLEASE READALL TELEVISIONS TAKE  A MINIMUM 10 TO 21 BUSINESS DAYS TO DELIVER FROM THE DAY YOU PLACE YOUR ORDER.Because of certain limitation in regards to the [redacted] site infrastructure, we are limited in what we can do as far as placing limitations on where we can and cannot ship a television. All televisions are shipped with third party freight couriers, i.e. ([redacted] or [redacted]). These couriers make deliveries within the continental United States only.  Please note, we cannot ship Televisions to addresses in Alaska, Hawaii, or Puerto Rico. Furthermore, we do not ship Televisions ship to APO and BFPO addresses, university addresses, or military bases. If you fall into one of these categories, Please do a cancellation request!PLEASE DO A THOROUGH INSPECTION AT THE TIME OF DELIVERY. ONCE THE PRODUCT IS SIGNED FOR BY THE CUSTOMER ANY COSMETIC OR PHYSICAL DAMAGE THAT IS DISCOVERED AFTERWARDS IS NOT ELIGIBLE FOR ANY KIND OF REFUND, EXCHANGE, OR INSURANCE CLAIM. PLEASE THOROUGHLY INSPECT THE TELEVISION BEFORE YOU SIGN FOR IT. IF THE TELEVISION HAS PHYSICAL OR COSMETIC DAMAGE DO NOT ACCEPT OR SIGN FOR THE PRODUCT, INSTEAD REFUSE THIS DELIVERY AND CALL US IMMEDIATELY AT ###-###-####.When your package is shipped, you will receive an email from [redacted]. That email will contain your tracking number. You can also view the tracking number by going to the order details page.We DO NOT reroute packages with a value higher than $250 and they will require a signature from any person over the age of 18. Additionally, we do not ship packages with a value higher than $250 to PO boxes, APO, or College addresses due to recurring cases of fraud.If the address you provided during checkout is incorrect, please email us a cancellation request immediately as we cannot make any changes to the address once the order is submitted to [redacted].If the package arrives and the box appears to be damaged or tampered with in any way, please refuse the package and notify us immediately. Once a package is signed for by the recipient, the recipient assumes full responsibility.Pictures of accessories are for display purposes ONLYTypographical Policy: We are not responsible for typographical or pricing errors. Please note that Pictures of accessories are for illustration purposes only. If there was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as it is unused.We do not sell to re-sellers: we work hard at getting the best deals for our consumers, not re-sellers. Those orders will be cancelled without any notice.We will only ship within the continental U. S.Please keep all packaging materials for at least 90 days. GoPros,  Quadcopters and under water products are only returnable if they are in unopened and in unused condition.Professional Cameras and Camcorders and DJI Quad Copters are subject to a Minimum Mandatory 25% restocking fee, NO EXCEPTIONS!When ever sending something back, We strongly recommend insurance and signature requiredWe are dedicated to ensure that all of our customers have a pleasant shopping experience. Thank you once again for giving us your business.If for any reason you are in need of immediate support, please contact us during our working hours.Telephone ###-###-####[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On the [redacted] website where they sell their products, there was NO indication of any RESTOCKING FEE. It is hidden so it becomes a bait and switch in my mind.Also, if I didn't go by their return policies I wouldn't have returned the item. It HAS been returned and they HAVE THE TRACKING NUMBER.Also, their packing procedures are loose and not up to any packing standard I have ever seen. Some of the pieces of the Bundle were loose in the box and apparently had been banging around in shipment. I know this because when I picked up the box at the [redacted] Store it rattled from loose items.I am not surprised as to their response, if you look at their other complaints, it becomes clear.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Attached is Panasonic's brochure for this product, in it Panasonic specifically states that the product is best suited for wedding, seminars, conferences, documentaries, movies, wildlife, nature, sports events parties and shows. Panasonic's objective classification of this camcorder is by no means a subjective opinion, this point can not be argued.We have not refused this customers return. We have issued this customer a refunded for their order. There are fees associated with the return of equipment. These fees were stated on [redacted]s web site and were agreed to by the customer when placing their order. The return fees were also told to the customer via email before the product was shipped to them. High priced professional camera and camcorders like the one purchased by this customer () once opened and used does lose value and can no longer be sold as new and sealed from the manufacturer.

The title of the listing is correct and the main picture of the listing is correct, once the listing is opened the features section specifically lists the items that are included with this purchase. The custoemr can return the order for a full refund if they prefer. The customer paid just under $145...

and is looking for an additional $1500 worth of products without being charged. Unfortunately there is nothing we can do to fix the listing on rakutens end, there is an error in this listing, this was not created by us, we spoke with the customer and informed him to contact rakuten to fix the error on the listing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 The company offers a product that when you order you do not receive. they blame [redacted] and everyone but accepting responsibility. The describe a camera in the description give a list price of the camera kit, have a mfg # of the camera matching the title description. if not honored then that is illegal, and a scam and many other in fractures of false advertising law. They need to be held responsible. mis leading and scamming people is illegal. says right on the picture I save 92%.  if its only the lens then its false advertising on the lens and should be 92% off the lens kit which is around 20 dollars.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 *

Review: I placed an order with the company on Sunday, August*, 2013 through [redacted]. The product I wanted had been discontinued by Sony but the site said they had 8 products in stock when I placed the order. The company called Tuesday, August *, 2013 to tell me the item was out of stock and tried to sell me another item instead. The customer service rep at the company told me he had to call several other customers and tell them the same thing. When I went back online at [redacted], the company still had the item for sale but increased the price almost $400. While I can't prove this is what happened, it seems like the company realized the item had been discontinued, cancelled all of our orders and resold the items for a more expensive price. Either that or they flat our performed an illegal bait and switch.Desired Settlement: This company advertised items for sale, told the consumers they were no longer for sale and put the item back on sale for a higher price. They company owes us the product at the promised price. They need to take the item offline and ship it to the customers who already purchased them.

Consumer

Response:

At this time, I have not been contacted by Sunset Electronics regarding complaint ID [redacted].

Sincerely,

Review: I am a Vietnam Combat Veteran with 100% [redacted] with the VA and the state of CA.

I merely wanted to return an item that I purchased from Sunset and right away they stated that they expected it to be returned damaged and so they had to charge me A RESTOCKING FEE.

In addition, I had to notify [redacted] and ask them to contact the seller to please not do this AND THAT THERE WAS NO MENTION OF ANY RESTOCKING FEE ON THE [redacted] WEBSITE.

Finally they issued an RMA number and never sent me a label and got nasty with some malicious statement that ALL THIS CORRESPONDENCE VIA EMAIL WAS NONPRODUCTIVE???

REALLY? WELL HOW THE [redacted] DO I GET YOU TO [redacted] TO DO THE RIGHT THING??

THAT IS WHY I AM FILING THIS COMPLAINT FOR UNPROFESSIONAL BUSINESS PRACTICES AND MISLEADING THE CONSUMER AND ALSO ELDER ABUSE.

ALSO, I READ THEIR FILE ON YOUR WEBSITE AND THEY HAVE NUMEROUS CONSUMER COMPLAINTS.

THAT SHOULD TELL YOU SOMETHING ALREADY.

IF I HAD KNOWN OF THESE COMPLAINTS I WOULD HAVE NEVER PURCHASED ANYTHING FROM THESE SO-CALLED BUSINESS PEOPLE.

THEY SHOULD BE SHUT DOWN AND I WILL RECOMMEND TO [redacted] THAT THEY BE DROPPED AS A SELLER.

I HAPPEN TO BE AN AUTHOR OF BOOKS WITH [redacted] AND I FIND THIS BEHAVIOR UNACCEPTABLE AND WANT TO STOP THEM FROM SCREWING WITH OTHER PEOPLE.Desired Settlement: 1) STOP CONTACTING ME WITH YOUR NEGATIVE, IMBECILIC STATEMENTS.

2) ACCEPT THE MERCHANDISE

3) REFUND NOT ONLY THE COST OF THE MERCHANDISE, BUT THE SO-CALLED RE-STOCKING FEE AND THE SHIPPING CHARGE TO RETURN AN INFERIOR PRODUCT WHICH THEY PORTRAY AS PROFESSIONAL GRADE, BUT IS REALLY FOR "BACKYARD" USE.

4) I ALSO WANT THIS PLACED IN THEIR FILE SO OTHER PEOPLE CAN SEE WHO THEY ARE REALLY DEALING WITH.

5) I ALSO WANT THIS COPIED TO THE NY STATE AGENCIES THAT PROTECT CONSUMERS.

Business

Response:

Customer ordered a Panasonic AG-AC8PJ Shoulder Mount Video Camera. upon ordering the product we informed the customer via email of our return policy, days before shipment and he decided to keep the order open. The email is pasted below. When the customer requested to return the item he insisted on getting a full refund and does not want to abide by the return policies. We told the customer we need to get the product back and inspect it for use and damage, only then will we be able to give the amount we are willing to refund, if we were to break the return policy of charging a 25% restocking fee on the professional Panasonic AG-AC8PJ Shoulder Mount Video Camera. The customer was dismissive of our policies and doesn't want to abide by them, even though he agreed to them at the time or purchase and again upon receiving them via email. Our stance doesn't change, only upon receiving the item back and inspecting it will we know the amount that we are willing to refund.Dear valued customer,Thank you for your recent purchase! This email is to confirm that we have received your order and it is currently being prepared for delivery. Please Note; If you place your order on a Friday, It will only begin to be processed on Monday. Once you place your order, you will receive an [redacted] estimated delivery date. If the estimated delivery dates pose any difficulties, please email us immediately.PLEASE NOTE![redacted] and [redacted] do not deliver at a specific time. They do not call in advance before they deliver a packageFOR Quadcopters PLEASE READWe recommend you have some type of practice or training operating these products, especially the DJI Phantom Quadcopters we sell. There are much less expensive products like this available on the market to train with. They are expensive and if you do not have any experience operating them, they will crash or even worse fly away. If this happens, we will not assume any responsibility.FOR TELEVISION PURCHASES ONLY PLEASE READALL TELEVISIONS TAKE A MINIMUM 10 TO 21 BUSINESS DAYS TO DELIVER FROM THE DAY YOU PLACE YOUR ORDER.Because of certain limitation in regards to the [redacted] site infrastructure, we are limited in what we can do as far as placing limitations on where we can and cannot ship a television. All televisions are shipped with third party freight couriers, i.e. ([redacted] or [redacted]). These couriers make deliveries within the continental United States only. Please note, we cannot ship Televisions to addresses in Alaska, Hawaii, or Puerto Rico. Furthermore, we do not ship Televisions ship to APO and BFPO addresses, university addresses, or military bases. If you fall into one of these categories, Please do a cancellation request!PLEASE DO A THOROUGH INSPECTION AT THE TIME OF DELIVERY. ONCE THE PRODUCT IS SIGNED FOR BY THE CUSTOMER ANY COSMETIC OR PHYSICAL DAMAGE THAT IS DISCOVERED AFTERWARDS IS NOT ELIGIBLE FOR ANY KIND OF REFUND, EXCHANGE, OR INSURANCE CLAIM. PLEASE THOROUGHLY INSPECT THE TELEVISION BEFORE YOU SIGN FOR IT. IF THE TELEVISION HAS PHYSICAL OR COSMETIC DAMAGE DO NOT ACCEPT OR SIGN FOR THE PRODUCT, INSTEAD REFUSE THIS DELIVERY AND CALL US IMMEDIATELY AT ###-###-####.When your package is shipped, you will receive an email from [redacted]. That email will contain your tracking number. You can also view the tracking number by going to the order details page.We DO NOT reroute packages with a value higher than $250 and they will require a signature from any person over the age of 18. Additionally, we do not ship packages with a value higher than $250 to PO boxes, APO, or College addresses due to recurring cases of fraud.If the address you provided during checkout is incorrect, please email us a cancellation request immediately as we cannot make any changes to the address once the order is submitted to [redacted].If the package arrives and the box appears to be damaged or tampered with in any way, please refuse the package and notify us immediately. Once a package is signed for by the recipient, the recipient assumes full responsibility.Pictures of accessories are for display purposes ONLYTypographical Policy: We are not responsible for typographical or pricing errors. Please note that Pictures of accessories are for illustration purposes only. If there was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as it is unused.We do not sell to re-sellers: we work hard at getting the best deals for our consumers, not re-sellers. Those orders will be cancelled without any notice.We will only ship within the continental U. S.Please keep all packaging materials for at least 90 days. GoPros, Quadcopters and under water products are only returnable if they are in unopened and in unused condition.Professional Cameras and Camcorders and DJI Quad Copters are subject to a Minimum Mandatory 25% restocking fee, NO EXCEPTIONS!When ever sending something back, We strongly recommend insurance and signature requiredWe are dedicated to ensure that all of our customers have a pleasant shopping experience. Thank you once again for giving us your business.If for any reason you are in need of immediate support, please contact us during our working hours.Telephone ###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On the [redacted] website where they sell their products, there was NO indication of any RESTOCKING FEE. It is hidden so it becomes a bait and switch in my mind.Also, if I didn't go by their return policies I wouldn't have returned the item. It HAS been returned and they HAVE THE TRACKING NUMBER.Also, their packing procedures are loose and not up to any packing standard I have ever seen. Some of the pieces of the Bundle were loose in the box and apparently had been banging around in shipment. I know this because when I picked up the box at the [redacted] Store it rattled from loose items.I am not surprised as to their response, if you look at their other complaints, it becomes clear.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] insists the seller refuse the package. That cannot be because the seller already issued an RMA, which becomes part of the legal transaction.This seller is the worst merchant I have EVER dealt with.They KNOW the product is inferior to professional cameras and yet mislead and portray the product as Professional grade. IT IS NOT.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Attached is Panasonic's brochure for this product, in it Panasonic specifically states that the product is best suited for wedding, seminars, conferences, documentaries, movies, wildlife, nature, sports events parties and shows. Panasonic's objective classification of this camcorder is by no means a subjective opinion, this point can not be argued.We have not refused this customers return. We have issued this customer a refunded for their order. There are fees associated with the return of equipment. These fees were stated on [redacted]s web site and were agreed to by the customer when placing their order. The return fees were also told to the customer via email before the product was shipped to them. High priced professional camera and camcorders like the one purchased by this customer () once opened and used does lose value and can no longer be sold as new and sealed from the manufacturer.