Sunset Shutters

I have already spoken to the client and I am in the process to resolve this matter **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I just read the response to my complaint from [redacted] at Sunset ShuttersHis reply was a completely falseHe claimed to have installed 90% of the job when I only have complete shutters and am still waiting on more to be installed/ fixedI also have received blinds of which have issues needing to be addressedSo how he claims he has done 90% of the job is a jokeAlso he has already missed install appointments this week alreadyHe gave us a price reduction on June 22nd with a promise they would be installed the following week, since then he has done nothing to compensate us for our troubles any further I will be perusing criminal/ civil charges for fraudulent schemes against the company as well as calling the local news stations if hey does not make this right this week Regards, [redacted]

Quality work at an affordable price, the owner Alvaro is extremely hands on and delivers what he tells you

sunshet shutters representada por el sr alvaro ramirez es una empresa que no cumple y no entrega los pedidos colocados y pagados al 100%,DESDE EL MES DE DICIEMBRE DEL el srramirez no regresa las llamadas no tenemos informacion de cuando estara nuestra orden lista para ser enviada no recomendamos hacer negocios con esta persona ya que es un defraudador y ladron, somos una empresa que esta en la cd de mexico el nombre de nuestra empresa es GRUPO EMPRESARIAL ENCISO TEXTILES S DE RL

Complaint ( [redacted] ) On Saturday the 22nd we replace the pieces on the shutters that Mr [redacted] requested, all installed and completed, you can conform with him and complaint should be closed

Complaint ( [redacted] ) Last Wednesday the 26th I personally was at Mr. [redacted] home making sure all he wanted was taking care of, all it has been installed, you can confirm it with [redacted] and complaint should be closed

RevDex.com: I have... reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just read the response to my complaint from [redacted] at Sunset Shutters. His reply was a completely false. He claimed to have installed 90% of the job when I only have 8 complete shutters and am still waiting on 9 more to be installed/ fixed. I also have received 4 blinds 3 of which have issues needing to be addressed. So how he claims he has done 90% of the job is a joke. Also he has already missed 2 install appointments this week already. He gave us a price reduction on June 22nd with a promise they would be installed the following week, since then he has done nothing to compensate us for our troubles any further. I will be perusing criminal/ civil charges for fraudulent schemes against the company as well as calling the local news stations if hey does not make this right this week. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This message is to complete my response to sunset shuttersWe have not received the money back as owed to usThe owner of sunset shutters Mr*** *** and I speak several times per weekEach time we speak he promises to deposit money into our account within a couple of days and every week he does not do as he promisesI am growing more and more tired of his excuses and think that it is ridiculous that with this kind of business practice going on that he continues to have an A rating on your websiteIt is unfair to customers that may consider doing business with him solely on the fact that his Revdex.com rating is highThe Revdex.com should not keep him at this rating any further and he needs to return our money immediately
Sincerely,
*** ***

We already installed 90% of the Job and it will be finished by this week, we make a list of details that the Client want us to take care of, and all should be taking care this week, you can confirm this with the client.Thank you*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Sunset Shutters has not contacted me as they said (business days)It id the 8th business dat and I am still waiting for them to contact me

Complaint (***)Last Wednesday the 26th I personally was at Mr*** home making sure all he wanted was taking care of, all it has been installed, you can confirm it with *** *** and complaint should be closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.[Provide details of wy you are not satisfied with this resolution.]
Regards,
*** ***

I spoke with *** today and he gave me a list of what needs to be done for him to feel that all is finished, there is not really a big problem all are minimal touch up and finished that we need to do, so we agreed that next week I will send somebody to take care of that, I will e mail you back when all is finished
Regards
**

Sunset shutters is the worst business I've used in years. The owner doesn't tell the truth and he took our money never did any work and has not paid us back. It has been 2 years!!!!! Beware this business

Dear Arizona Revdex.com Conciliation and Engagement Team: I recognize the seriousness of the allegation presented by this complaint and I have made all reasonable efforts to satisfactorily resolve the dispute. The customer had unrealistic expectations regarding turn-around time for a custom drapery order...

of this size and complexity.  Once the customer demanded I return his deposit and threatened legal action in this regard to include damages, legal fees, and reimbursement for any additional monies spent in obtaining the draperies from another dealer, I acted in a reasonably timely manner to return the deposit.  To this end, the customer received a cashier’s check in the full amount of the deposit by an agreed upon date.  I have attached a copy of this check. In light of the information presented in this response, I would respectfully request this dispute be closed with the Arizona Revdex.com. Regards, Alvaro R[redacted]

Complaint ([redacted]) On Saturday the 22nd we replace the pieces on the shutters that Mr. [redacted] requested, all installed and completed, you can conform with him and complaint should be closed.

[redacted],
In regards to this complaint I am in the process of an attempt to remedy the situation.
Mr. [redacted] contracted the company Interior logic last year, whom in turn contracted my company, Sunset Shutters.  It is my belief that the obligations contracted...

through my company has been fulfilled, and Interior logic, not my company, is responsible for the remaining work.  Although since I value my companies reputation,  I will personally contact [redacted] within the next 3 business days, and send one of my workers out to his residence to see if we can finish the job to his satisfaction.Thanks,[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I just read the response to my complaint from [redacted] at Sunset Shutters. His reply was a completely false. He claimed to have installed 90% of the job when I only have 8 complete shutters and am still waiting on 9 more to be installed/ fixed. I also have received 4 blinds 3 of which have issues needing to be addressed. So how he claims he has done 90% of the job is a joke. Also he has already missed 2 install appointments this week already. He gave us a price reduction on June 22nd with a promise they would be installed the following week, since then he has done nothing to compensate us for our troubles any further.  I will be perusing criminal/ civil charges for fraudulent schemes against the company as well as calling the local news stations if hey does not make this right this week.   
Regards,
[redacted]

Marie,
 
Sorry for the delay, as I mention to you I have spoken to the client and we have an arrangement, which is a refund of the deposit for the shutters of the order cancelled, and that is on a payment plan,   witch I have been making the payments to them, as a matter fact I talked to [redacted] today and I am trying to accelerate the payments so I can cover the balance due with in the next 30 days, I hope I can get this complain out of my records.
 
Thank you
 
**