Sunset Shutters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I just read the response to my complaint from [redacted] at Sunset Shutters. His reply was a completely false. He claimed to have installed 90% of the job when I only have 8 complete shutters and am still waiting on 9 more to be installed/ fixed. I also have received 4 blinds 3 of which have issues needing to be addressed. So how he claims he has done 90% of the job is a joke. Also he has already missed 2 install appointments this week already. He gave us a price reduction on June 22nd with a promise they would be installed the following week, since then he has done nothing to compensate us for our troubles any further.  I will be perusing criminal/ civil charges for fraudulent schemes against the company as well as calling the local news stations if hey does not make this right this week.   
Regards,
[redacted]

Complaint ([redacted])
Last Wednesday the 26th I personally was at Mr. [redacted] home making sure all he wanted was taking care of, all it has been installed, you can confirm it with [redacted] and complaint should be closed

sunshet shutters representada por el sr alvaro ramirez es una empresa que no cumple y no entrega los pedidos colocados y pagados al 100%,DESDE EL MES DE DICIEMBRE DEL 2013 el sr. ramirez no regresa las llamadas no tenemos informacion de cuando estara nuestra orden lista para ser enviada no recomendamos hacer negocios con esta persona ya que es un defraudador y ladron, somos una empresa que esta en la cd de mexico
el nombre de nuestra empresa es GRUPO EMPRESARIAL ENCISO TEXTILES S DE RL

I have already spoken to the client and I am in the process to resolve this matter
**

Marie,

 

Sorry for the delay, as I mention to you I have spoken to the client and we have an arrangement, which is a refund of the deposit for the shutters of the order cancelled, and that is on a payment plan,   witch I have been making the payments to them, as a matter fact I talked to [redacted] today and I am trying to accelerate the payments so I can cover the balance due with in the next 30 days, I hope I can get this complain out of my records.

 

Thank you

 

I already spoke directly to the client and have an arraignment, I refunded her money, and I will bring the blind next week to her to see if she still wanted or not.Thank you**

sunshet shutters representada por el sr alvaro ramirez es una empresa que no cumple y no entrega los pedidos colocados y pagados al 100%,DESDE EL MES DE DICIEMBRE DEL 2013 el sr. ramirez no regresa las llamadas no tenemos informacion de cuando estara nuestra orden lista para ser enviada no recomendamos hacer negocios con esta persona ya que es un defraudador y ladron, somos una empresa que esta en la cd de mexico

el nombre de nuestra empresa es GRUPO EMPRESARIAL ENCISO TEXTILES S DE RL

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I just read the response to my complaint from [redacted] at Sunset Shutters. His reply was a completely false. He claimed to have installed 90% of the job when I only have 8 complete shutters and am still waiting on 9 more to be installed/ fixed. I also have received 4 blinds 3 of which have issues needing to be addressed. So how he claims he has done 90% of the job is a joke. Also he has already missed 2 install appointments this week already. He gave us a price reduction on June 22nd with a promise they would be installed the following week, since then he has done nothing to compensate us for our troubles any further.  I will be perusing criminal/ civil charges for fraudulent schemes against the company as well as calling the local news stations if hey does not make this right this week.   

Regards,

We already installed 90% of the Job and it will be finished by this week, we make a list of details that the Client want us to take care of, and all should be taking care this week, you can confirm this with the client.Thank you[redacted]

Sunset shutters is the worst business I've used in years. The owner doesn't tell the truth and he took our money never did any work and has not paid us back. It has been 2 years!!!!! Beware this business

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of wy you are not satisfied with this resolution.]

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This message is to complete my response to sunset shutters. We have not received the money back as owed to us. The owner of sunset shutters Mr. [redacted] and I speak several times per week. Each time we speak he promises to deposit money into our account within a couple of days and every week he does not do as he promises. I am growing more and more tired of his excuses and think that it is ridiculous that with this kind of business practice going on that he continues to have an A rating on your website. It is unfair to customers that may consider doing business with him solely on the fact that his Revdex.com rating is high. The Revdex.com should not keep him at this rating any further and he needs to return our money immediately.

 

Sincerely,

[redacted],

In regards to this complaint I am in the process of an attempt to remedy the situation.

Mr. [redacted] contracted the company Interior logic last year, whom in turn contracted my company, Sunset Shutters.  It is my belief that the obligations contracted...

through my company has been fulfilled, and Interior logic, not my company, is responsible for the remaining work.  Although since I value my companies reputation,  I will personally contact [redacted] within the next 3 business days, and send one of my workers out to his residence to see if we can finish the job to his satisfaction.Thanks,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Sunset Shutters has not contacted me as they said (3 business days). It id the 8th business dat and I am still waiting for them to contact me.

I have already spoken to the client and I am in the process to resolve this matter

I spoke with [redacted] today and he gave me a list of what needs to be done for him to feel that all is finished, there is not really a big problem all are minimal touch up  and finished that we need to do, so we agreed that next week I will send somebody to take care of that, I will e mail you back when all is finished.

 

Regards

 

Complaint ([redacted])
Last Wednesday the 26th I personally was at Mr. [redacted] home making sure all he wanted was taking care of, all it has been installed, you can confirm it with [redacted] and complaint should be closed

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Quality work at an affordable price, the owner Alvaro is extremely hands on and delivers what he tells you.