Sunshine Mobile #184

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your assistance

The initial complaint requested to plce [redacted] on the DO NOT CALL list which was done promptly.In addition a request to return coin and have credit card charges refundedThis was done promptly and refund has been paid and received.This was a portion of the request:"Here are the charges that are to be removed from [redacted] credit cards: [redacted] : $(posted 8/9/16) and $(posted 8/8/16) for a total of $[redacted] ***: $(posted 8/9/16) and $(posted 8/8/16) for a total of $Thank you very much for your helpI will consider this matter closed when I see the charges (totaling $6400) cleared from both credit cards." All requests were met and in a very timely mannerAfter meeting all request a request is made to refund another purchase which NCBR is willing to doInstructions have been sent to achieve this as well

Revdex.com:
This letter is to inform you that Nationwide Coin & Bullion Reserve Inc has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/21/and assigned ID ***
Regards,

Sent: Thursday, June 30, 2:PM Subject: Reopen case # *** *** * *** I have spoken with Mr*** *** and made arrangements for a full refundYou may verify with him as wellPlease reopen case and file the appropriate response or allow me the abilityCOMPLAINT
INFORMATION: Revdex.com Case # *** - Nationwide Coin & Bullion Reserve Inc Customer Information: *** * *** *** *** **
*** * ** ***
*** *** *** ***
*** *** ***
*** *** Donald *** Director Nationwide Coin & Bullion Reserve, IncSDairy Ashford, Suite Houston, TX (281) 977-0472-Direct Phone (877) 817-1220-Main Phone (281) 531-1380-Fax

As is the case with all NCBR coin purchases, NCBR stands behind its coin
pricesAny customer should contact NCBR customer service Sales Manager prior to
filing a complaint wherein customer concerns may be resolved immediately
and faster
The Director of Compliance spoke with Mr
*** and all
have agreed on returning the purchased coins and a full refund being issuedReturn
instructions have been sent to Mr*** via Federal Express delivery

Sent: Wednesday, November 04, 12:PM Subject: ID *** Tracking of Nov 4th Packages mailed to *** *** at NCBR, Inc There is an open *** Case: Investigate Number ***

If
any customer has an issue please call NCBR sales manager, Eric ***
In
this case, as well as all other cases of customer requests for a refund, we
stand behind our coin(s) and will issue a refund to a customer when the
customer has returned the coin(s) purchased
NCBR
has
received the returned coin(s) and issued a full refund for said coin(s)
purchased, the refund confirmation # *** on September 30, Since NCBR
never had a full opportunity to issue a refund this complaint should be
dismissed

From: Don Fogo Sent: Tuesday, January 12, 10:AM To: [email protected]'; drteam Cc: Don Fogo Subject: *** *** * *** *** The above referenced complainant has attempted on many occasions to purchase the 1/ozGold American eagle coins from Nationwide CoinsThe ad in
question as well as all of the ads by Nationwide Coin & Bullion Reserve limits any advertised coins to ten per householdThis limitation is prevalent in ads of other coin companiesThis complainant has attempted many times to purchase these coins and this attempt is not equitable as he is trying to take advantage of the situationHe has already purchased ten (10) coins previously and does not deny itWe wish Mr*** *** the best but the limit is a well known fact in the coin business and must be strictly adhered to for the integrity of all concernedI do not see any violation for following the advertised limitaionDonald Fogo Director Nationwide Coin & Bullion Reserve, Inc

*** *** *** *** Sent: Thursday, September 22, 10:AM *** *** *** *** *** *** *** ***
*** *** *** *** Subject: RE: *** *** cancellation and full refund/ Revdex.com complaint ID *** Your request for other coins purchased from NCBR to be returned and refunded is allowed with no problem The other coins may be returned in the same manner as other coins wereIf you need any further information please email me Thank you Donald *** Director Nationwide Coin & Bullion Reserve, IncSDairy Ashford, Suite Houston, TX (281) 977-0472-Direct Phone (877) 817-1220-Main Phone (281) 531-1380-Fax

Please see the complaint response filed earlier todayI will respond more accordinglyConsumer has added items not in original complaint, to which I have responded agreeing to newly request to return additional items not specifically requested in original complaint

NCBR Compliance Director spoke personally with Mr. ***Arrangements were made for the return of all the coins for a full refundA conformation email with return instructions was sent to hie email address.Customer was fully satisfied with the return policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. My initial complaint stands as filed
Regards,
Paul

Customer ordered his sale coins. Customers are informed at time of sale it will 10-15 business days for the order to arrive. Customer was given a [redacted] tracking # [redacted]. See my email to customer to which I requested a reply and did not receive.[redacted] made an attempt to deliver on March 8 2017...

but customer was not home. Customer did pick up his coins on March 9, 2017 at the [redacted] location. I emailed customer again to acknowledge receipt of his coins but have no reply.Nationwide Coins fulfilled customer order in a timely manner and delivered within tine frame.Nationwide is pleased customer can be a proud gold coin owner. All items were met and this matter should be dismissed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[redacted] Sent: Thursday, September...

22, 2016 2:28 AM [redacted] Subject: RE: [redacted] cancellation and full refund/ Revdex.com complaint ID [redacted] This is to confirm that we have received the $6400 refund listed below. This is a good start, but I am by no means completely satisfied, as the overall problem still exists.  Nationwide Coin and Bullion Reserve employs “account executives” such as “Larry [redacted]” who use persistent, high-pressure, badgering techniques designed to squeeze as much money as possible out of innocent, gullible elderly people like my 89-yr-old mom, Lyla. This is unconscionable. I am stunned that people like this are allowed to continue to do “business.”  I would like Don [redacted] to offer to allow us to return for full refunds the other $5985 worth of coins that [redacted] was persuaded to buy over the past few months. These coins have never been taken out of their protective plastic cases and are in perfect condition. Please see invoice NCBR-137149 dated 4/8/2016 ($2990.00) and invoice NCBR-141352 dated 7/9/2016 ($2995.00). Please tell me how to proceed with the return and refund.  Don [redacted] states that [redacted] has been placed on the DO NOT CALL list. Again, this is a good start, but I want to hear him state that “Larry [redacted]” specifically will never call, harass, intimidate, or in any other way stalk [redacted] (or anyone else) ever again. 
Regards,

If any c**tomer has an issue please call NCBR sales
manager, [redacted].  In this case, as well as all other cases of c**tomer
requests for a refund, we stand behind our coin(s) and will issue a refund to a
c**tomer when the c**tomer has returned the coin(s) purchased. NCBR...

has received the returned coin and issued a
refund for said coin purchased, the refund confirmation # [redacted]. Since NCBR
never had a full knowledged opportunity to issue a refund this complaint
should be dismissed. It should also be noted that sales representatives do
**e their “real names” and all c**tomers who return their coin purchases receive
their full refund.

The initial complaint requested to plce [redacted] on the DO NOT CALL list which was done promptly.In addition a request to return coin and have credit card charges refunded. This was done promptly and refund has been paid and received.This was a portion of the request:"Here are the charges that are to be removed from [redacted] credit cards: [redacted]:                  $1033 (posted 8/9/16) and $2134 (posted 8/8/16) for a total of $3167[redacted]:                               $1100 (posted 8/9/16) and $2133 (posted 8/8/16) for a total of $3233 Thank you very much for your help. I will consider this matter closed when I see the charges (totaling $6400) cleared from both credit cards." All requests were met and in a very timely manner. After meeting all request a request is made to refund another purchase which NCBR is willing to do. Instructions have been sent to achieve this as well.

Revdex.com:
This letter is to inform you that Nationwide Coin & Bullion Reserve Inc has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/4/2016 and assigned ID [redacted]I was contacted by management the day following my complaint and I today...

received my original order via over night shipment.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  
From: [redacted] Sent: Saturday, November 28, 2015 4:46 PM To: drteam Subject: ID [redacted]/NCBR Final Settlement   November 28, 2015   Thank you for you timely response.  Just as you stated on October 26, 2015.  By November 16, 2015 Nationwide Coin & Bullion Reserve, Inc. provided a full refund for the coins listed on the invoice numbers referenced above.   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this monetary resolution would be satisfactory to me.  However, I will not be completely satisfied until this business ceases to use high-pressure, badgering sales tactics which prey on gullible people, such as the elderly. I will not be satisfied until "Larry [redacted]" apologizes (through Don [redacted]--I want no contact whatsoever with "Larry") to my husband for being so shockingly rude to him on the phone, and to my mom for sweet-talking (conning) her into spending way more money than she set out to spend initially. There is no way to justify these despicable business practices.