Sunshine Mobile #184

Better B**iness Bureau:
I have reviewed the response made by the b**iness in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  From: [redacted] Sent: Sunday, July 26, 2015 11:04 AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] I have received a refund from the merchant-it took lomger than expected

As is the case with all NCBR coin purchases, NCBR stands behind its coin
prices. Any customer should contact our customer service Sales Manager prior to
filing a complaint wherein customer concerns may be resolved immediately
and faster.
The Customer Service Sales Manager spoke with...

Ms. [redacted] Shepherd and all
have agreed upon on returning some of the purchased coins and along with a full refund on the returned coins. Customer is to return the coins to NCBR wherein the coins will be verified and refund processed.

The coins were delivered as promised. Below is copy of part of email customer sent me, to wit:From: Mr S [redacted] Sent: Thursday, March 16, 2017 8:50 AM To: Don [redacted] Subject: 10 gold eagles Donald [redacted],  I did receive my ten 1/10 oz gold eagles yesterday and they were...

fine. My only wish was that I could have ordered twenty (20) of them to keep in a tube which is easier to store.  Therefore this complaint is not a complaint at all but premature before delivery promised date.

Sent: Monday, February 06, 2017 2:59 PM Subject: Revdex.com Case # [redacted] RESPONSE COMPLAINT INFORMATION: Revdex.com Case # [redacted] - Nationwide Coin & Bullion Reserve Inc Customer Information: [redacted]
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted] RESPONSE This customer states and believes he did not receive his coin. NCBR did include his coin  in a package that included an investor kit box. Customer could not find his coin. NCBR sent customer copies of photographs showing coin was included as well as a video of the packing. Customer maintained he did not receive  the coin in spite of the video After a though investigation and dealing with the customer a decision was made to resend the coin as customer goodwill. [redacted] re-delivered the coin Friday February 3, 2017. 2/03/2017 - Friday 12:13 pm Delivered [redacted] send an email verifying the receipt of the coin.   This matter is now closed and should be reflected as a responded closed item   Donald [redacted] Director Nationwide Coin & Bullion Reserve, Inc. 2000 S. Dairy Ashford, Suite 170 Houston, TX 77077 (281) 977-0472-Direct Phone (877) 817-1220-Main Phone (281) 531-1380-Fax

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.

Sent: Friday, October 21, 2016 12:24 PM NCBR has been in contact with Mr. [redacted] and made arrangements for the return of the coin(s) and issued a full refund on October 20, 2016. Customer was happy with this arrangement.