SunTrust Bank

Review: On June 18, 2013 I incurred 4 overdraft fees and a return check fee from Suntrust Bank. The fees equaled 180 (36.00 per item). On Monday, June 17, 2013, I looked at my account balance through mobile banking and noticed that I only had 5 dollars left in my account. I had made several purchases the previous week starting with June 11, 2013 and ending June 13,2013 in which I knew I had money to cover the items. The balance was 5 dollars which matched my own records of recording. On July 18, 2013 my account went over drawn 225.00 which made no sense. I am fully aware that 2 purchases were made that weekend. One from [redacted] mobile for 50.00 and [redacted] for 96.00. So if I had to dispute these 2 overdraft fees I would not because I am aware I did not have money to cover them.06/17/2013RETURNED ITEM FEE$36.00-$224.9006/17/2013OVERDRAFT ITEM FEE$144.00-$188.9006/17/2013CHECK CARD PURCHASE [redacted] $1.50-$44.9006/17/2013CHECK CARD PURCHASE [redacted] #[redacted] $4.07-$43.4006/17/2013CHECK CARD PURCHASE [redacted] $4.64-$39.3306/17/2013CHECK CARD PURCHASE [redacted] $6.30-$34.6906/17/2013CHECK CARD PURCHASE [redacted] $9.96-$28.3906/17/2013[redacted] CASH WITHDRAWAL [redacted] #[redacted] $20.00-$18.4306/17/2013CHECK CARD PURCHASE [redacted] $50.00$1.57On Friday June 21, 2013 I called customer service to get additional information. Four representatives, including a supervisor named [redacted] stated that the fees resulted from several items being over drafted. While I am aware that I had overdraft protection, it is the discretion of the bank to either pay them or return them. But for myself, I know for a fact that Suntrust has never approved any transactions in which I did not have money to cover unless it was gas. They charged me a 36 overdraft item fee for a 20 dollar withdrawal I made at their bank. If in fact my account was in the negative during the time I made the withdrawal it would have denied. It has done it before so this time is no different. I had money in the account to cover that item. In addition they stated that I was charged an overdraft fee for a purchase at [redacted] (9.96) and [redacted] (6.30). Any charges under 5.00 dollars do not get an over draft fee. So if only 4 items incurred an overdraft fee then why have I been charged for 5 items? Even your records are more messed up because the charges make no sense.Desired Settlement: I am requesting reimbursement. Several of its staff has given conflicting information and are just plain rude. I am now still holding with a Suntrust Supervisor named [redacted] She refuses to transfer me to anyone and also stated that she would not refund any items even if the bank did make an error. I am totally disgusted and would like to be treated better than this. [redacted] has had me holding for 1hour and 30 minutes so far and has offered no assistance. I guess I should disconnect now since she has said nothing this whole time. SMH

Business

Response:

Case [redacted]

We have contacted **.[redacted] regarding his concerns. We are unable to provide a copy of the response because we have not received a signed authorization form allowing us to do so.

Review: Banking/ Mortgage My fiancee and I applied for a mortgage with [redacted] of Suntrust Bank on 5/11/2013. Until the date of 7/5/2013, we followed up diligently with [redacted] to see if he needed any additional documentation; arranged all the necessary inspections, appraisals, and even at the bequest of [redacted], had the house painted, which cost us $1800 because without the paint, according to him, it would not pass FHA inspection. We were instructed that FHA was all we would qualify for, although we were never told why. Less than 5 days before the anticipated closing date he called to tell us our loan would not be approved. There was no specific reasoning, just "we can't do it." This is after almost two months of almost daily phone calls and emails where we were told "it is in process, everything is working, the pieces are progressing, and lastly we have everything that we need." I am well aware that these things are no guarantee of a mortgage, we had a contract that was contingent on 30 days or failure to secure financing, and quite frankly, [redacted] led us on by his dialogue, his encouragement for us to pay outright for a $2000 paint job and his failure to caution us at any moment that there was a possibility that it might not go through. After Suntrust declined our mortgage, we contacted two lenders, both of whom advised us within 24 hours of two issues preventing us from getting a mortgage, the largest of which was a date error on a credit report, while seemingly small, is difficult to change many years after the fact. It is my understanding that under the FCRA, it was [redacted] obligation to advise us of why we were declined a mortgage, and to do so within a reasonable time frame, both of which were certainly not the case. Also, he and Suntrust bank were grossly negligent in the advice to continue the process and and pay to have the property painted before the closing date as he was well aware of our 30 day contingency. Please advise me where to turn with this matter. I am absolutely sick over it. We have now lost our $5000 escrow payment because the 30 day contingency expired before we were told we could not get a mortgage, paid $2000 to have a property painted that we cannot purchase, have paid an additional $1500 in appraisals, inspections, and fees. So, at this point, we would love to continue shopping for a home, but have lost $8500 because someone put our application on a shelf and forgot about it. Please let me know where or who I can turn to for help. Best Regards, [redacted]Desired Settlement: I know that I likely will never receive any of the money I have lost, but I feel that there should be some accountability at least to the mortgage department. My fiancee contacted [redacted] boss the day we were told we could not get a mortgage and she told him "that their office was innundated with applications in June." The second time he complained she failed to respond. We did however, receive a form letter at the end of July with boxes checked off as to why we were denied.

Business

Response:

Re: [redacted]

Revdex.com Case Number: [redacted]

Dear [redacted]:

We received your correspondence regarding the above referenced case. However, you did not not include a signed authorization form from the client. Therefore, we are unable to provide you a copy of our response to the client dated August 5, 2013. Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office.

Thank you for contacting SunTrust.

Sincerely,

Officer

Mortgage Escalations Resolution Team

Review: On September 5th, I opened a new checking and savings account on-line. In the next day or so I received a check card, pin number and overdraft coverage confirmation. I also received an email on the 5th welcoming me to SunTrust. It also stated in a couple of days I would get deposits made to my other checking account since I choose to fund my new account via my deposit account. On the 10th I received another email from SunTrust giving me a link on where to confirm my deposits made to my account so SunTrust can withdrawal $50.00 twice one to fund the new checking and one to fund the new savings. On 11th, I received an email that confirmed the withdrawal has been processed for my opening of the new accounts. Well, today 09/13/2013, I received a letter from Sun Trust dated 09/09/2013 stating SunTrust regret that they will not be in a position to provide me with banking services and the decision irrevocable. The issue I am having is this letter is dated on the 9th of September, Sun Trust closed my new accounts. However, on the 10th they send me an email to verify my deposits to my new account and on the 11th they withdrew money from my account to fund the new account at SunTrust...but why would they do this when on the 9th they decided to close my account. What kind of practice is this to take money for accounts they already knew was closed. Then to make matters worst, the SunTrust representative states I have to wait 10 business days to get my money back? Is this a standard practice for banks? I have never received such treatment. Additionally, the letter dated the 9th wasn't even mailed until the 11th, the same day my money was taken from me. It waited until Friday to arrive. This is very bad practice and I am extremely shocked that SunTrust can get away with such treatment.Desired Settlement: I don't want to wait 10 business days for my money, I want it now. It was taken from me when it should have been because they closed the account on the 9th. But money was taken from me on the 12th. How can Sun Trust expect me to wait 10 business days to get my money back. I have no problems with the account being closed as I know longer want an account with Sun Trust, but I shouldn't have to wait 10 business days to get my $100 back!

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: ACCT # [redacted] MY ACCOUNT WAS CLOSED DUE TO IT BEING OVERDRAWN. I WROTE 2 CHECKS FROM MY OTHER BANK AND THOSE CHECKS WERE RETURNED TO MY SUNTRUST BANK ACCT AS NSF. I HAVE CALLED MY LOCAL BRANCH 4 TIMES TO TRY TO HAVE THE ACCOUNT RESOLVED AND I HAVE CALLED THE CALL CENTER 2 TIMES. THE LAST TIME I CALLED I SPOKE WITH A REP AT THE LOCAL BRANCH THAT SAID THE ACCT WAS TURNED OVER TO THE FRAUD DEPT. THERE WAS NO FRAUDULENT ACTIVITY ON THIS ACCOUNT. I WROTE THE CHECKS AND IT IS MY ACCOUNT. THEY ARE TELLING ME I CANNOT CONTACT THAT OFFICE BUT THEY CAN CALL ME. THIS IS DAY 4 NOW AND I STILL HAVE NOT RECEIVED A CALL BACK. THIS IS MAKING ME VERY UPSET DUE TO THEM SENDING THE ACCT TO THEIR FRAUD DEPT. I WANT TO SPEAK TO SOMEONE ABOUT THE ACCOUNT TO MAKE ARRANGMENTS TO PAY IT.Desired Settlement: I NEED SOMEONE TO CONTACT ME AND DISCUSS WHAT IS GOING ON WITH THIS ACCOUNT. I NEED TO GET THIS TAKEN CARE OF. I DONT WANT THIS ON MY CREDIT. IT WAS MY ERROR AND IM TRYING TO FIX IT.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Review: Suntrust manipulated my account so they could get more overdraft fees. On 10/5/13 my balance was $57.82. I went to [redacted] and spent $23.74 and $8.90. Leaving a balance of $25.18. Check my account on 10/7 which verified the balance. Used $24.00 to pay [redacted]. On 10/8/13 [redacted] charged my account $45.00 which should have triggered 1 overdraft but instead suntrust moved the charges and put seaworld ahead even though it occurred later then charged 2 overdraft fees I called and was told that was because [redacted] did not pull the funds until 10/10 I explained then the account still should have not bounced because a deposit for $408 occurred which would have covered. I have my receipt showing I paid [redacted] on 10/7. Then Sunturst again manipulated my account on 10/18. have screen shots to prove it. On 10/16 I paid [redacted] and [redacted] which I had money to cover then on 10/18 [redacted] hit my account which there wasn't money to cover. Suntrust switched around my account and charged overdraft fees for geico and straight talk then an extended overdraft fee. This I believe is illegal.Desired Settlement: I would like all my overdraft fees refunded except the 2 which I know I owe. the one for [redacted] and the one for [redacted]

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I had an available balance on my personal checking account for $16.49. I made a transaction at a [redacted] location for $9.40. I was left with an available balance of $7.09 and on the same day the transaction of $9.40 from [redacted] posted the bank assessed me a fee of $36.00 dollars even though I had the available balance on the checking account. I called customer service today and spoke to a representative first and later a supervisor and both neglected to help me. Neither one of them wanted to refund the fee of $36.00 dollars back to my checking account.Desired Settlement: I would like to be refunded for the overdraft fee of $36.00 dollars that I was assessed to my checking account. I don't want any explanations!!! I just want the fee to be returned plain and simple. Thank you for taking your time to read this and I hope my matter gets resolved.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: As a Suntrust Mortgage customer, I am writing to you to share that I am not a very happy customer. Over the past several months I have learned continually that my account is just an account and nothing more than a number to you. This upsets me greatly. I have [redacted] to this letter 2 additional letters which show that Suntrust is aware of their error in affecting my credit by incorrectly labelling both of us as non-payers with our mortgage. In December Suntrust acknowledged this and shared with us that this would be rectified. Another letter was received in January to share that this error would be corrected and yet still now, in March the credit bureaus are not able to see any corrections from Suntrust. In calling Suntrust, I am told that they are sorry I need to write in again and have my account reviewed, even though customer service can clearly see that the error is from the Suntrust side and not ours. Further, besides my time being wasted in sending letters, our opportunity to make purchases is delayed as Suntrust is holding down my credit. This is not acceptable. At this time, both of our credits are affected and as we are trying to purchase a new house, we are not able to as we have 16 non-payments showing on our credit. This is not how you treat a customer, especially one who is paying, has not missed a payment and who desires to maintain a positive credit report. Yet, all that has occurred from the errors at Suntrust is that both of our credit scores have plummeted, we cannot obtain a home loan at the rate we want and frustration continues. Since our Mortgage is with Suntrust at this time, we need you to contact the credit bureaus and have our credit statements adjusted so that they show all of the mortgage payments as on-time never missed a payment from the beginning of our account up until today. We also need you to have these altered immediately and not within the 30 days window (rapid-rescore) so that we may move forward with our home purchase. A copy of this letter is also being sent to each credit bureau as this problem is something that we have been trying to correct since October of 2013. RespecfullyDesired Settlement: We desire: 1) For Suntrust to Contact each Credit Bureau and have our credit reports updated correctly to show 0 late payments. 2) To write an apology letter to us for all that we have been through in dealing with their error

Business

Response:

Dear [redacted]:
We have received your correspondence regarding the above referenced case. However, you did not include a signed authorization form from [redacted]. Therefore, we are unable to provide you with a copy of our response to [redacted] dated March 20, 2014. Upon receipt of the signed authorization form, we will gladly share a copy of our response you’re your office.
[redacted] if you have any additional questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at [redacted], Monday through Friday from 8am to 6pm.
Sincerely,

Review: SUNTRUST BANK OVER DRAFT FEES ARE RIDICULOUS AND NOT FARE TO THE CONSUMER THEY CHARGED MY ACCOUNT THE DAY OF MY DIRECT DEPOSIT FROM PAYROLL $108 STATING THAT WAS FROM A PREVIOUS OVERDRAFT WHICH I WAS ALREADY CHARGED $72.00 FOR THAT TRANSACTION THE SUPERVISOR SAY WELL THAT'S WHERE ITS COMING FROM WITH AN ATTITUDE AND NO OTHER EXPLANATION ON WHY I WAS CHARGED $108 SUNTRUST WOULD ALSO DO TRANSACTION OUT OF ORDER THAT WOULD CAUSE ME TOO OVER DRAFT WHEN I HAVE the FUNDS IN MY ACCOUNT SUNTRUST WOULD CHARGE WHAT SUPPOSE TO BE A ONE TIME FEE FOR $36 TWO TO THREE TIMES IN ONE WEEK WHEN I WAS TOLD ONE TIME FEE $36 AND EVERY SEVEN DAYS ON I SHOULD NOT HAVE BEEN CHARGED FOR SOMETHING THEY ALREADY TOOK OUT FOR THE DAY OF MY DIRECT DEPOSIT AND THE TRANSACTIONS THAT WAS CHARGED $72.00 WAS IN MY ACCOUNT AT THAT TIME AND I SHOULD NOT HAVE TOO BE CHARGED SUNTRUST HAD TO REFUND ME BEFORE FOR INCORRECT OVERDRAFT BILLING AND THE SUPERVISOR NEED BETTER CUSTOMER SERVICE SHE HUNG UP ON ME IN THE MIDDLE OF MY DISPUTEDesired Settlement: THE OUTCOME OF THIS IS FOR SUNTRUST TO REFUND $180.16 BACK TO MY ACCOUNT AS A CREDIT

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

I was charged $108 the day of my payroll with no explanation on why I was charged then held my funds for two days for another transaction when the funds were in the account at that time and charged me $72 for that all I'm asking for is a refund for $180 because these charges are not correct this is not the first time suntrust has over charged me with overdraft fees that I had to be reimbursed for I work hard for my labor and I'm a single mother those charges caused me to leave were I was staying because I could not pay and on top of that I had too turn too churchs and different organization for food because I was unable too have access too my account because of these false charges I need my refund.

Review: I had been a Suntrust customer for quite sometime. Back in 2011 when federal banking fee regulations took place suntrust kindly called me to inform me that they would start accessing the account a month "debit card fee". At the time of the called I informed the rep how I didn't agree to these terms and if they were unable to wave them I'd be forced to move my business elsewhere. They informed me they could do nothing about these "fees" that were about to take place. I at that time laughed as I stated they were going to lose a bunch of customers as many other banks were still offering no fee checking/savings. The next day I went into a branch to close my account. They asked me what was going on and I explained. The lady informed me that all I had to do is fill out a withdraw slip for the amount that was in the account (which she provided to me) and she would make the withdraw and close the account. I walked out with my cash that was in the account to open a new account else where. About 3 months later I get a letter from suntrust that my account has been over drawn and I needed to make a deposit. Needless to say I was a bit baffled as I left the branch with them confirming to me that the account was in fact closed. A side from that I way before had informed suntrust I didn't want them to honor transactions if the funds were not in the account. After another 2 weeks they said they have closed my account and tacked on another fee for extend overdraft in total of $180.00. I contact suntrust and informed them I did not authorize them to reopen my account nor did I authorize these transactions and that the fees needed to be refunded and the account closed. The rep informed me they keep accounts open for quite some time after a request is made to close them in the event the customer forgets to change over payments and such. I call bs as it sounded more like a way to profit from fees. The rep informed me that I would have to pay the fees to have the account closed and I informed her that I would not pay fees that I didn't cause. I was at work so it was hard to keep playing the game she was playing going "round and round". Some time had passed and I completely forgot about the fees and account, now a collection account appears for them. I called the collection company explained what was going on and demanded proof. They told me they didn't want to deal with it and would remove the account from my credit profile (which they did) and they would send the account back to suntrust. Great! So I call suntrust to get this squared away, suntrust now informs me they don't have the account information anymore and I need to call the collection company. I figure Im not going to play these games with these companies. I got what I wanted which was for this account not to have any affect on me.. Well some yeas pass now and were looking at opening another account at a credit union and they inform me that they show a negative account from suntrust on their report ([redacted]) so now suntrust has taken it upon themselves to submit it to a credit reporting agency. I once again called the collection company and they said the record is back with suntrust and I need to call them to go any further. I have since tried to reach out to suntrust many times to no avail to fix this matter. I welcome a call from suntrust at [redacted] anytime so I can further and better explain. I can also fax over supporting documents showing the date I closed the account and the dates the fees were accessed showing they were at least a month after account closure. I'm just asking suntrust make this right!Desired Settlement: I am rightfully requesting that Suntrust, CLOSE the account fully and waive any "overdraft" fees that were applied AFTER the account was originally by me (when I went into your location to make the withdraw), Suntrust to remove ANY credit trade line ([redacted], [redacted], [redacted], ext) and also send me confirmation of this request

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Suntrust has yet to provide a response, only a document in which it would like us to sign. We agree to have suntrust release their response you the Revdex.com but I will not sign a document from suntrust that says I will hold them harmless. Furthermore suntrust contact me via phone and informed me they would look into the matter and get back to me within 13 days. No response has been issued from them as of yet.

Again, I authorize suntrust to release their response to the Revdex.com.

Regards,

Review: From August 2-4 someone or the bank took money from my account using an ATM in another city totaling $1,443.00 I never lost me card or gave it to any one to use. I even had been using my card those 3 days after noticing the money was missing I called Suntrust and told them every that happen I was told not to worry they would investigate the matter and credit me back my money. I was emailed an affidavit to sign and fax back which I did the same day I waited 24hrs to call and confirm they received I was told no try again so I went into a branch and faxed again was told it was sent waiting 24 hrs to confirm was told nothing received went in the branch again sent again waited 24 hrs this time they received. I was told by the very first person I call at the bank to report the money that it would be 10 calender days for them to complete the investigation and I only needed to complete the affidavit. after a few days I called to check the status and another rep told me 10 business days and that if I'm sure I don't know the person who might have taken the money out. When I mention someone in the branch told me I could file a police report I was told why would I do that unless I know the person who did it and therefore a crime had been committed and I should then file a report but only if I know who it was. Waiting a few more days called to check the status then was told by another rep it would be could I do the police report cause sometime the investigator may ask for it and it would be good to have. frustrated I asked do I have to go to the other city to make the report or can I do it local I was told local would be fine. So I went to my local police and they told only the city where the crime happen if its crime or bank fraud that they would only be able to do a information report and that I would have to travel to this other city where the money was taken out I didn't do anything wrong I never left my city and was in possession of my ATM card I was using my card the whole time Some one or the bank is trying to steal my money which I need for my sons schools fees which were due last week and he's autistic and needs to attend a special school which if I loose my slot I'll have to join a waiting list againDesired Settlement: I only want that which is mines nothing more nothing less

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Suntrust changed my policy without alerting me which lead to account charges. When I questioned them about this (and the charges related to this), the manager at this location said he would remove the charges related to this change. I assumed this was done and forgot the matter.

I found out recently that the charges were still active when I went to the branch at [redacted] and was told my account was closed and that I owed them money. I had my child with me so could not continue fixing this issue during that trip; the assistant manager at this second branch said if I came back at another time they would take care of it, remove the charges, and open an account for me. I returned a few months or more later and was treated extremely rudely by another assistant manager who told me they would not resolve any of my issues and would not reopen my account.

Since I was promised this would be taken care of twice I am filing a complaint here.Desired Settlement: Removal of Charges, Reopening of Account

Business

Response:

We responded to [redacted] by letter on September 29, 2014. If you have any questions about our response, please contact [redacted].

Sincerely,

Vice President and Manager

Review: Our debit/credit card was used fraudulently at several establishments we assume that it was duplicated by some form of device. I informed my bank that the charges were not mine and initially the bank credited the money back to my account but after a review they denied my claim and charged my account for the fraudulent charges citing that they believed there were inconsistencies in our claim. My husband and I were told that the only way to recoup our money would be to file an appeal detailing the transactions so we did. We even explained to them that in our initial claim we had missed some charges that might have actually been ours but we corrected that information. Suntrust's claim department told us that our case would be reviewed and we should received an answer within 45 days. We called the claims department several times during this process only to be told that our case was under review and we wouldn't know anything until the 45th day. We then called back on the 45th day only to see that the case had not been reviewed and they had no notes in the system at all pertaining to our claim. They claim that they sent an escalation and that we should hear an answer within 24 to 48 hours. We called back exactly 48 business hours later and they still had not even notated that they were reviewing the claim. The claims reps I spoke to on the phone said that she was sending another escalation but said that sometimes they don't even review the claims and that's probably why we hadn't heard anything from them. At this point it has been almost 50 days and there is still no resolution and I've read reviews from hundred of other customers that have had the same or similar problems. It seems as if Suntrust has been blowing people off and not settling claims. We pay for fraud protection every month and are not receiving the services as promised. I would really appreciate some help in this matter because my money was stolen and this company does not want to give it back.Desired Settlement: I think Suntrust should refund my money. I pay for fraud protection but they don't seem to think that they should honor the services we pay for. I would also like an apology for thecompany

Business

Response:

We responded to [redacted] by letter on October 14, 2014. If you have any questions about our response, please contact [redacted].

Sincerely,

Vice President and Manager

Executive Services

Review: since 08/08/2014 to 10/28/2014

I have got 972.00 in nsf fees

cannot get a correct answer only what they want to tell me

for example 10/27

I was charged 5 nsf fees for debits that posted the friday before

previous days I have been charged for items that posted days prior

they tell me that there is nothing that could be done

this bank is just working the systems at their convenience. things are always something different

nsf fees online does not match up to when they posted

items post when money is still in there and still get nsf

dont make since ... its getting old the bank is doing whatever they want to get money from people that are already hurting for money

here are what they start online[redacted] these dates either dont match up or charges dont match up 09/05 was on 09/08 date 09/08 was 09/05 so forth

Additional Information

10/27/2014 Overdraft/Returned Items Information

10/17/2014 Overdraft/Returned Items Information

10/16/2014 Overdraft/Returned Items Information

09/26/2014 Overdraft/Returned Items Information

09/15/2014 Overdraft/Returned Items Information

09/12/2014 Overdraft/Returned Items Information

09/08/2014 Overdraft/Returned Items Information

09/05/2014 Overdraft/Returned Items Information

08/08/2014 Overdraft/Returned Items InformationDesired Settlement: I would like all or some of nsf fees , returned items and so forth returned

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

I see that a total of 360 has been credit from 10/27

I think it would be fair to bring my account current is for more fees to be credit

Review: SunTrust bank made me responsible for charges of $555 to a corporate credit card.

The charges were approved by the bank and are the bank's responsibility.Desired Settlement: Please take responsibility for the charge that was approved by you.

Business

Response:

Re: Revdex.com complaint [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I have told the bank at least a dozen times that I have been fraudulently billed. They keep taking the charges off when I find them in time, but refuse to do anything to prosecute obvious fraud. I have lost hundreds of dollars because many times I've been billed and didn't catch it until it was too late to challenge.Desired Settlement: I wish to be refunded everything I lost. I also want the people who have defrauded me to be prosecuted.

Business

Response:

Re: [redacted] Revdex.com Case [redacted] We responded to Mr. [redacted] by letter on February 12, 2015. If you have any questions about our response, please contact Mr. [redacted]. Sincerely, [redacted] Executive Services

Review: I have had a bank account with SunTrust Bank for a little over a month. My account has been in good standing since I have opened it. Without provocation, SunTrust closed my account. I had a balance in my savings of $20 and my checking of $49 and change plus $350 in check deposits. This is all money necessary to pay my rent that was due on March 5th. I contacted customer service because I have been unable to access my account since my deposit of the $350 in checks on Wednesday. I learned today that they were closing my account and that it is in their policy that they can close an account without notice and that a letter would be sent to me as to why they were closing it. However, they are unable to release my money to me because it is in the process of closing. I am totally confused as to why they closed my account, I am now facing a $140 late fee with my rent and my rent MUST be paid by March 12th or I face eviction.Desired Settlement: I am seeking a full refund plus the late fees attached to my rent for it being late. The total amount would be roughly $559.

Business

Response:

Dear Ms. [redacted]: We have received and reviewed your correspondences forwarded to us from the CFPB and the Revdex.com regarding the bank's original decision to close your above mentioned accounts. We appreciate the opportunity to respond. On March 13, 2015 we began the process of closing both accounts because some transactions on your checking account triggered internal fraud detection flags. Fraud detection and prevention measures are intended to protect consumers, so we truly regret that you were inconvenienced and alarmed. We further apologize for the lack of timely communication with you on this matter. Upon further review, we .reversed our decision to close the accounts. On March 17, 2015, the funds that we removed from both accounts for the closing balances were credited back tp each account. These transactions are shown on the enclosed statements ($389.80 to checking and $10.00 to savings). You informed us this situation caused you to be late with your rent payment. When our representative Mr. [redacted] spoke with you about this matter, you advised him that you incurred a $140 late fee from your landlord. Mr. [redacted] contacted your landlord and explained the delay in payment was caused by the bank. We regret any inconvenience this caused. On March 17, 2015, we credited your checking account $140 for reimbursement of the late fee. Ms. [redacted], we hope the information provided is helpful to you. If we may be of further · assistance with your financial needs, please call Ms. [redacted], manager of our Brandermill Branch, at 804.744.2158. She looks forward to helping you. Sincerely, [redacted]Officer Client Advocacy Team

Review: The bank has given falsified information on their online banking that has resulted in me being charged outrageous fee's due to that fact that their online statements lead me to believe I had sufficient funds and then argued that I was in the wrong when I was trying to right the situation and pay what should've only needed to be paid. I have photo graphic evidence.Desired Settlement: All I wanted was for the unnecessary fee's to be waived and then have the account closed cause this is not the first time this has happened not would it be the last time.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: The customer service for this company is horrible. Through many different instances, I have not once received help from this company.

The first problem with the account [redacted] began when I was setting up automatic payments for my loan when leaving for Basic Training for the [redacted]. I was given confirmation that everything was set up before I left then found out after graduating, a couple months later, that the loan was not paid while I was gone which was reported to the credit bureau. After finding out I immediately paid the amount due plus all of the late fees. I tried to speak with someone about not having it affect my credit but after speaking with many different people who stated that there was not anything they could do nor knew to do, I left it alone. Now since my car was totaled out, it should have been paid off by the insurance and gap insurance company but since it was not I was tried to figure out how I can get the payments lowered because I have another car payment that is twice as much as that payment. (4/8/15) I was transferred to a plethora of departments who all told me that they could not help me and kept transferring me to other departments. After the first few transfers I was hung up on. I called back and began the transferring process all over again. Just about an hour later, I was transferred all the way back to the beginning prompts. Every employee I spoke to was not knowledgeable about anything dealing with who I should speak to, what could be done, nor any higher ranking employees who would be able to assist. The car was bought December of 2013 and was a [redacted].Desired Settlement: I need to speak with someone who is knowledgeable about their job and able to help me out without giving me the run around. I am trying to get away from this company as soon as possible and not have to deal with them ever again. I need this not to affect my credit once more while also having that mishap of theirs taken off of my credit report.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authori:iation was received. Please close this case on your records.

Review: My parents (age 81) moved to Florida in 2013, and went in to Sun Trust Bank, Hernando FL office to open a simple checking account. They were convinced it was in their best interest to invest in one of their in-house investment accounts, and did so. Against their wishes they were also signed up for a home equity loan, which they both indicated they not only did not want, but did not need. The paper contract was shuffled in with the investment paperwork, and signed and notarized without them realizing what they were doing. They have never used a cent, and want the account closed. They advised my mother she would have to pay a $500 penalty to close an account they never wanted opened in the first place. This is a classic example of people taking advantage of trusting seniors.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Close the account, without penalty, and remove the lien they placed against the home.

Business

Response:

SunTrust has responded to our client, but cannot share that response with Revdex.com as no signed third party authorization form was received. Please close this case on your records.

Consumer

Response:

Sun Trust contacted my mother, and VERY rudely told her that she signed the papers willingly, and they did nothing wrong, however, they did close the account without charging her anything. Interesting note ... just last week, well after the account was closed, and she received written conformation of such .... she received the VERY FIRST monthly statement for that account. They were deliberatly not sending out statements in effort to conceal this account from her. These people are TOTAL snakes, and will stop at nothing to rip off seniors.

Regards,

Review: I have an account at SunTrust bank and a safety deposit box. A renewal fee for the safety deposit box was charged without notice resulting in my balance falling below $500 and triggering an account maintenance fee. I had called 2 times in two separate months after the charge occurred to have it reversed with a promise the fee would not recur (i had asked specifically both times what if anything more I should do to ensure the fee didn't recur and they told me nothing else needed to be done). On the penultimate call the customer service representative specifically placed a note on the call indicating that the fee would not be charged again. I was busy as well as on vacation so did not have reason/opportunity to spend much more time on my accounts until later and the fee was charged 3 more times in subsequent billing cycles. Despite this the fee was charged again and when I called back to have the fees reversed they said they could not do that.Desired Settlement: Refund of $21

Business

Response:

Re: Revdex.com complaint [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.