SunTrust Bank

Review: I have been with this bank SunTrust for many years. They brought out my original bank SouthTrust back in the early millennium. The account that I have and have had since that point is free checking, banking and bill pay. I have never in over 10 years been charge with a "maintenance"fee . In fact my account is a no maintenance fee account. Just recently I notice a $7.00 maintenance charge to my account. That is in violation ot the free banking policy. ,Desired Settlement: Obviously I want a full refund plus interest. I also want the bank to assure that this does not happen again, nor use this as a mechanism to begin to gouge me.

Business

Response:

SunTrust has responded to our cilent but cannot share the response with the Revdex.com as no signed third part authorization was received.

Please close this case on your records.

Review: I have asked Suntrust several several times to NOT send any of my mail to [redacted] as I DO NOT LIVE THERE, but instead to send it to [redacted]. Yet, they keep sending my mail to the wrong address.Desired Settlement: DO NOT send my mail to [redacted], but instead IF Suntrust has anything they need to send me to send it to [redacted]. If they send it to the wrong address again I will have to complaint to the Postmaster.

Business

Response:

Re: Revdex.com Case [redacted] for [redacted] SunTrust Bank has responded to the complalnt flled by Mr. [redacted]. Since we do not have authorization from Mr. [redacted] to share our response with the Revdex.com, we cannot enclose a copy. Please close this case on your records.

Review: I deposited a check into the ATM. The check was from [redacted] for over $7,000. I admit that I neglected to realize that the check required [redacted] to endorse it as well. So the check went through and then taken out which threw my account into overdraft. Upon trying to fix the issue I was told a few different stories by many different agents including the branch [redacted] on how to resolve this. I got the run around! No one could help me as they have a he on my check. [redacted] can't cancel it because it shows cashed. Now they tell me it will take up to 90 days to resolve. I had contractors start the work but can't pay them and I am ready to file a law suite with suntrust bank! I want them to let the money go and give the check back to me so I can go to [redacted] where I know I will be taken care of.Desired Settlement: I don't want my money in suntrust bank ever and need them to return it ASAP!!!

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: Suntrust Banks has repeatedly reversed transactions on my account to allow a newer, higher price transaction to go through, and then put back on all the charges and add individual Overdraft Item Fee charges that have added up to high charges. In another recent event, they took a pending charge of [redacted], move other charges around and then hit me with Overdraft Fees. The charge hasn't gone through and isn't going to because it's a pre-authorization ping to make sure I had the money in my account!Desired Settlement: I want Suntrust Banks to stop doing illegal charge reversals just to increase profit. I also want the recent Overdraft Fee of $72.00 reimbursed.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I bought my car in 2009 it was a five year loan 60 payments I thought the car was paid off when I made the last payment in June of 2014.in August of 2014 I received another payment book for another year when I called I was told no it wasn't a five year loan it was six so I paid I was late on one payment and they towed the car I had to pay all late fees and payment which was 1,000 now the last payment was made and I receive a letter that my final payment is 1,752 I don't understand how a five yr loan turns to seven yearsDesired Settlement: If at all possible I would like to have the resolved before they try and take the car again I'm sure they will in July I would also like the repo off my credit report.also the title to the car

Business

Response:

We have received and reviewed our correspondence forwarded

to us from the Revdex.com regarding the final payment for the above reference loan. I have

tried to reach you by telephone to address your concerns and regret that I have

been unable to speak with you. I appreciate the opportunity to respond in

writing.You mentioned in your correspondence that your loan was for

five years. We reviewed your retail Installment Sales Contract ([redacted]), and

as stated on page 1, the term of your loan is 72 months or 6 years, with your first

monthly payment being due on August 1, 2009. Payment books provided by SunTrust

contain a total of 60 payment coupons, and a new payment book is mailed after

the first 60 payments are made. We show that a new payment book was ordered on

July 2, 2014.Concerning your final loan payment, as explained on page 2

of the Contract it may be larger if late fees are assessed. Our records show

that, over the life of the loan, 57 late fees were assessed to the amount,

totaling $1,231.45. This amount along with interest was then added to your

monthly scheduled payment of $236.23 and brought the amount of your final

payment to $1,515.06 with a 52 cent per diem, as of July 1, 2015.[redacted] I hope this information is helpful. Should you have

any further questions or to obtain the current payoff amount, place contact us

at [redacted] our representative will be glad to assist you.Sincerely,[redacted]

Review: In November of 2015 I randomly received a new debit card. I did not request it, I had no warning that it was coming. My original debit card is silver. The new card is gold. The letter on the new card told me that I needed to activate it because eventually my other card would not work. It did not say anything about a changed pin nor did I give any authorization for my pin number to be adjusted. I activated it Jan. 4th, 2016. On Jan. 5th 2016 I went to three stores and at each my debit card was declined in front of numerous people, (multiple times at each store), citing that my pin was unauthorized. I called Suntrust on Jan. 6th and spoke to four reps. Each told me basically that I should have know a new card would have a new pin and that I had ordered the card although I expressed that I had done no such thing. I told them that they needed to correct my pin situation and compensate me for my embarrassment and inconvenience. When I asked for corporate the third rep told me he was a supervisor at corporate and that he could not help me. I asked for his supervisor. A man named kevin or Jack took the line and was just as nonchalant as the previous three people. He told me that he could not fix my issue. I told him that they were going to loose me as a customer if he did not fix my issue and figure out a way to compensate me for my embarrassment and inconvenience and that as we spoke I was filing a Revdex.com complaint because this was not the first time I had issues with them and their service. In addition, if he was not going to service me I was going to do the Revdex.com complaint and he could stay on the line and work on my issue or choose not too. He told me to have a nice day and disconnected the call.Desired Settlement: I want my pin issue corrected and compensation for my embarrassment, inconvenience and now rude treatment or they will not longer have me as a customer.

Business

Response:

Re·: Revdex.com complalnt # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Suntrust did not try to resolve this issue in any way. At the time they sent the response to you, (1/26/16), they had not even contacted me yet. I did however, receive a letter from them a few days later that basically states they are not and have no intention to resolve this issue. It remains unresolved.

Regards,

Review: I closed my account at suntrust last year after a teller deposited a bad check into my account.My employer sent a direct deposit to suntrust in error Feb 7th 2013.I contact suntrust several times to return the check and they decline.They said they took my check of $[redacted] towards a past debt.How can suntrust take my check without my authorization for a closed account?This is outrageous and rediculous stealing customers checks.Desired Settlement: I would like suntrust to return my check of $[redacted].

Business

Response:

Dear [redacted]:

We have received and reviewed your correspondence forwarded to us from the CFPB regarding SunTrust's right to apply funds from a direct deposit we received form your employer to the above referenced Account after it closed with balance owed. We appreciate the opportunity to respond.

Our records show that we closed this Account on December 13, 2013 with a balance owed of $[redacted], which included a $[redacted] administrative fee. We received an [redacted] direct deposit of $[redacted] on February 11, 2014 and performed a right of offset, applying $[redacted] of the funds towards the amount owed. This left a balance of $[redacted], which we refunded to you by Official Check [redacted] on February 12, 2014 along with a letter confirming the Account was paid in full.

The right of offset was in accordance with our Rules and Regulations for Deposit Accounts. [redacted], we hope this information is helpful to you. If you have any additional questions regarding this matter, please contact our Demand Deposit Account Recovery and Retention Department at [redacted]. A representative will be glad to assist you.

Sincerely,

Officer

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Suntrust stole my check of $[redacted] which was sent in error by my employer.The employer and me called them several times to return the check and they lied saying the check was returned.I called their retention department which finally admitted they stole my check.I don't have any debt with Suntrust and I want my check of $[redacted].How can they take my check from a closed account without my permission,authorization or signature?

Review: On 05/22/13 I discovered transactions in my checking account I did not recognize. I also noticed my debit card was missing. I went to the bank and filed an affidavit of fraud for transactions totaling $3,340.23. I have had an account with this bank for about one and one half years and this is the third time I've had to report transactions posted to my account which I did not do. This last time I was given a new pin number. The first two times fraudulent transactions were done to my account the bank did not change my pin number. I received a letter during the week of June third, 2013 stating that my claim was denied because it could not be determined how whoever committed the fraud acquired the pin to my account. I called the bank and expressed my dissatisfaction with their finding. Then I was told they would send me a form for me to provide any additional information I can think of. I received a "rebuttal" form in the mail on Friday June 14th, 2013. On Monday, June 17th, 2013 I went to my local Suntrust bank branch to see [redacted]. [redacted] helped me file the initial fraud claim and the rebuttal Form. I filed the form and during the course of our conversation found out the Fraud Dept believes I gave my pin number to someone. I have not given my pin number to anyone. [redacted] also told me the fraud dept. stated I should file a police report. The affidavit of fraud which I filed on 05/22/13 states "I understand that the alleged fraudulent or unauthorized check card usage will be investigated and may be referred to the appropriate law enforcement agency. I agree to cooperate in the prosecution of the person charged..." So by the bank's own admission, they did not investigate my claim of fraud. Suntrust has been negligent in the way it has handled the fraud committed involving my bank account. For not changing my pin when the first two fraudulent uses of my account took place, and for not investigating the fraud I reported and refusing to refund the money I lost $3,340.Desired Settlement: Suntrust needs to refund the money taken from my bank account ASAP.

Business

Response:

Good afternoon,

We have responded to our client **.[redacted] in writing on June 26, 2013. Since **.[redacted] did not provide written authorization so that we may share our response with you, please contact the client directly with any questions you may have. Thank you for allowing time for the client to receive our response.

Review: We have had nothing but problems with Suntrust bank from the day we financed our Suv with them. They show up at our house to try and repossess our car because of "non payment" but I have repeatedly shown them proof of every payment ever made. I have faxed in all required information and they refuse to work with us at all. They have ruined my husbands credit and refuse to fix their mistakes. According to reviews I am reading online, they have a lot of terrible reviews. I wish I had known this before we agreed to financing with them. They need to be taken out of business!Desired Settlement: I want other consumers to be aware of how they practice banking. It is not just their financing dept, but their banking as well. The worst I have ever dealt with before.

Business

Response:

Re: Revdex.com complaint #[redacted]SunTrust has responded to our client but cannot share theresponse with the Revdex.com as no signed third party authorization was received.Please close this case in your records.

Review: My complaint is how my request for help and an exception for my account is due to how I am being handled by the representatives at the SunTrust call centers. I sent a letter of settlement offer as directed by a Sun Trust rep in Aug. I did not receive any response to my letter.I called in Sept. to follow up.I was not really listened to from that point on. The rep said I did not have to write a letter and that I sent the letter to the wrong place and she could help my with my settlement request and I explained the difficulty. I was told how much I owe and how further behind I first thought I was. I was told my offer was not accepted and I would need to consider SunTrust. The rep stated to tell my [redacted] value( which is not reality value to begin with) and I explained she was not listening for , again, not only am I behind on the car, by house as well.I have lost $1300 a month income and $700 of it in child support I am supposed to be getting. I am supporting minors on my 1 income. I have lost my house in BK and moved in the small house that I used to rent out to tenants.( which did not pay). I have car repair bills I can not keep up with, house repair, dr and dental needs not being met. The car has a cracked window from a rock, needs new tire, the air compressor stopped working, the windshield wiper stopped working on one side and will need a power steerng pump and spark plug wires and all within the last 2 yrs. And the car is about ready for another timing belt. This car did not have any perks to begin with. If SunTrust wants the car they will pay more to rpo and the new owner will have to pay more thatn $1400 to repair. The rep only said I would need to look at the banks point of view. I asked she go to her manager for an exception and I did not even get that consideration . I asked if I may speak with someone else and was told no. I have worked in collections before and have gone to my manager in only a handful of exceptions over the years. I know what it takes to get ot of my chair and cross the room an plead the client's case, or keep after management with phone calls or emails to meet the client's needs when an exception seemed warranted. If I did not need an exception I would not ask. I am complaining because I have not been given proper guidance in handling my struggle and have not been propely heard or cared for as a client.Desired Settlement: Please settle in full at the current balance. If SunTrust can see a way to settle this account in full now then I look forward to knowing this right away.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Review: I having been arguing with SunTrust for weeks about my account at this point. I had fraudulent charges on my account and followed SunTrust's procedures to open disputes. I have three case numbers as follows: [redacted]. I have been told that the credit has been finalized on my account; however, they never credited me back all the overdraft fees that they charged me over these fraud charges! I have been emailing and calling but all I get told is that they are researching this. I am not getting more fees for my account staying in the negative! I'm sick of the run around! This is ridiculous! How can you credit me back $351.85 but refuse to credit back the additional $396 in overdraft fees that were caused by these fraudulent charges! I am changing banks! I am sick and tired of the bull that I get fed by SunTrust all the time. There is no reason that these were not corrected when the cases were solved, and there is no reason that I am having to fight to get my money credited back especially when these were fraudulent charges! I have received my new debit card which I plan to destroy and close this account out because I'm past the point of understanding at this point! I want my account fixed and my money put back in the account!Desired Settlement: I want $396 in overdraft fees credited back to my account. I will not accept any other explanation or deals. I simply want this fixed! It was not my fault in the first place and this should have been done immediately!

Business

Response:

We have responded to [redacted] by letter on November 17, 2014.

If you have any questions about our response, please contact [redacted].

Sincerely,

Review: Yesterday, when my account should've been showing a $0.00 balance, I was hit with a $7.00 surcharge from the bank for usage, then I was hit with a $36.00 overdraft fee on the surcharge. I contacted the bank regarding my issue, and they are unwilling to resolve it. About 6 months ago I had a similar issue where the bank hit me with an overdraft fee, even though I had $7.00 in my account, which brought my account to a negative balance... at which time they assessed an overdraft fee on the overdraft fee. I contacted them regarding that issue, and they backed out the fees, but informed me that they were not required to take that action, and they were being generous. I fail to see how banks can steal money and then call it generous IF they decide to give it back?Desired Settlement: I would like them to reverse the overdraft fee and the $7.00 surcharge which brought on the overdraft. If they would like to collect the surcharge, I can deal with that, but absolutely NOT on the overdraft fee.

Business

Response:

Re: Revdex.com complaint #[redacted]
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
Please close this case in your records.

Review: They charged me 7 overdraft fees for a total of $252 when I had money on the account.Desired Settlement: Put my money back into the account

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Suntrust is not a bank that anyone should do buisness with. I am still being hit on my credit report for a propperty that have no ownership of. Every legal document. Including. Documents sgned by a judge hsve been provided and suntrust has made it clear that they dont recognize any legal documents that would remove ones name from a loan even if the person being effected has no legal rights to the propperty. They will do this even when they have not been able to provide original copies of documentation that shows they even have a right to make such negative marks on your credfit report. Avoid this bank at all costs.

Review: Over a year ago I applied for a modification on a line of credit that I have with SunTrust and was told that based on what I provided I qualified however I had to wait for my first mortgage to be modified first. Understandable, I modified the first and readdressed the issue. Now that the first mortgage has been modified I've been given the run around, I was told that I didn't qualify and wasn't told why, the last correspondence I received from SunTrust was that my case was being reviewed and it has been assigned and pending approval, again I had already been told that I was denied with out cause. So my question at this point is which is it? I've literally fought and shed blood for this country, her citizens interests and allies alike. SunTrust wouldn't even be able to conduct business had it not been for the sacrifices made by me and those like me. We deserve better and all I want to do is to start making payments on this line of credit and move on with my life. However, my requests have fallen on deaf ears I'm incurring all types of fees and I don't know what else to do.Desired Settlement: All I want is for someone to explain to me what my options are and to provide me with some kind of assistance. I'm not asking for anything to be absolved all that I want to do is to start making payments on this loan now that I'm back on my feet and have the capacity to do so. That is all.

Thank you

Business

Response:

Dear Mr. [redacted]:We have received and reviewed your correspondence forwarded to us from the Revdex.comregarding the status of your request for a modification for your above referencedaccount. We appreciate the opportunity to respond .We understand that we did not meet your expectations in this situation and regret anyinconvenience caused. Please be assured your comments concerning this matterwere forwarded to the appropriate management area.Our records reflect that since June 23, 2014 we have been working to assist you withyour account. However, it appears there was a delay in receiving all documents thatwere required to review your case.• On August 13, 2014, all requested documents were received .• On August 14, 2014, a letter (copy enclosed) was sent confirming that we hadall requested information and that a decision would be made within 30 days todetermine your eligibility for loss mitigation options available.• On August 28, 2014, upon review of all information; it was determined that, dueto the delinquency of your account (686 days delinquent), we were not able toapprove your request for a znd Lien Principle Reductionrrerm AddendumModification.• On September 4, 2014, a letter (copy enclosed) was mailed to you decliningyour request. A representative also spoke with you on that day to advise you ofthe reason for the decline. At that time you were provided with the contactinformation for the State of Florida Hardest Hit Funds Program to apply forhardship assistance as an alternative.• On January 5, 2015, we received a new request from you for hardshipassistance, and the account was assigned for review.• On January 6, 2015, a Welcome Letter and a letter confirming that we hadreceived your required information were mailed to you (copies enclosed).• On January 7, 2015, you were contacted and advised of the denial of yourrequest and provided the reason for the denial.• On January 8, 2015, a denial letter was mailed to you (copy enclosed).• On January 9, 2015, we requested a review of your account for the DebtExtinguishment Program. We were informed that the account was not approvedfor this Program due to the active foreclosure status.• On February 3, 2015, a representative informed you of the decline anddiscussed the decline reason with you.• On March 18, 2015, a letter was mailed to you advising that your property isscheduled to be reviewed for foreclosure referral (copy enclosed).It is SunTrust's policy to offer its banking products and services, including creditproducts, to any qualified applicant in a responsible and non-discriminatory manner,and in compliance with all applicable Fair Banking and Consumer Protection Laws.SunTrust is committed to fairly representing its products and services and honestlyand transparently disclosing the associated costs and fees. Our goal is to providevalue to our clients, protect their interests, and assist them in selecting the products orservices that meet their needs. To that end, we scrutinize our disclosures to ensurethat they are clear and understandable; verify that information provided to our clientsis complete and accurate; and listen to our clients' expressed needs. We providecomprehensive training to our employees and perform ongoing monitoring to ensurecompliance with Consumer Protection Laws and Regulations.We take allegations of unfair, deceptive, or abusive acts and practices seriously anddo not tolerate these actions from any employee.Mr. [redacted], due to the severity of the delinquency of your account, our ConsumerHome Retention Group (CHRG) does not have any hardship solutions to offer you atthis time. If you have any questions about your account, please call our CHRG at[redacted] A representative will be glad to help you.Sincerely,[redacted]Assistant Vice PresidentClient Advocacy Team

Business

Response:

Dear Mr. [redacted], We have received and reviewed your recent correspondence forwarded to us from the Revdex.com regarding our March 31 response concerning your above referenced account. We appreciate the opportunity to review your case again and respond to you. Our records reflect that you contacted our Consumer Home Retention Group (CHRG) on December 4, 2012 to request hardship assistance. At that time, you stated that your mortgage modification request did not have a final approval and also that the mortgage payment was past due. The representative with whom you spoke suggested that you CHRG once the mortgage was brought current or the mortgage modification was completed. At the time of the initial request, according to our guidelines, we were unable to review any request for hardship assistance due to the delinquency of your mortgage. On December 8, 2012, you were sent a letter (copy enclosed) stating that the account was not eligible for modification. There was no follow up contact from you after December 4, 2012.Several attempts were made to contact you in May and June 2014. Voice mail messages were left, but we did not receive any return phone calls from these attempts. It was not until we contacted you on June 23, 2014 to offer hardship assistance that you informed the representative that your mortgage had been modified. (Please note that we have no record of receiving or being notified of your modification approval with your mortgage company prior to the phone call initiated by our representative on June 23, 2014.) The representative then explained the process for our Hardship Assistance Program, and advised you of the documents that were needed to consider your request. On August 13, 2014 we received all of the required documents, however, upon review, it was determined that we were not able to approve assistance at that time. The file was reviewed again on January 5, 2015, and it was recommended that we decline the request for assistance. It is SunTrust's policy to offer banking services and products, including credit products, to any qualified applicant in a responsible and non-discriminatory manner and in compliance with all applicable Fair Banking and Consumer Protection Laws. SunTrust is committed to fairly representing its products and services and honestly and transparently disclosing the associated costs and fees. Our goal is to provide value to our clients, protect their interests, and assist them in selecting the products or services that meet their needs. To that end, we scrutinize our disclosures to ensure that they are clear and understandable; verify that information provided to our clients is complete and accurate; and listen to our clients' expressed needs. We provide comprehensive training to our employees and perform ongoing monitoring to ensure compliance with Consumer Protection Laws and Regulations. We take allegations of unfair, deceptive, or abusive acts and practices seriously and do not tolerate these actions from any employee. Mr. [redacted], as stated in our response to you dated March 31, 2015, CHRG does not have any hardship solutions to offer you at this time. If you have any questions about your account please call our CHRG Department at 866.519.3479. A representative will be glad to help you.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The fact of the matter is I applied within the prescribed amount of time when asked about the disposition of the first I stated the honest truth - it too was being modified. No one ever told me that there was a specific amount of time before my modification application would not be entertained, I was simply told that once the first was resolved I should then provide the documentation from that mod so that Suntrust could better a certain how to approach their modification . Furthermore I could not dictate to [redacted] how quickly they should act on my modification because Suntrust has a specific amount of time. That said I will inquire with all the sources you've provided with the hope that one of them will come to fruition.

Regards,

Review: I first discovered that suntrust (without my knowledge, consent, or an explanation or fair warning) had put a "debit hold" status on my checking account on 9/5/14. My debit card would not work when I was attempting to conduct business at a retailer. I also got paid on that day, and after checking my balance, knew that something wasn't right since the funds showed as "available." When I called suntrust that evening, the lady who took my call from their customer service call center, was very confused and did not know what was going on. First she told me that a "temporary hold" had been placed on my debit card but she could not re-issue me the same kind of card because they no longer offer that. After explaining to her that a "temporary hold" means, not forever, and that I just need that hold lifted, she then told me that it was reported stolen and would need to transfer me to a fraud rep. When the rep from the fraud department came on the phone, she told me the real story. Suntrust has decided to "terminate the relationship" between myself, and them. I clarified with her that basically they no longer want me as a customer, and she said, no, I can't answer yes to that question, but they are terminating the relationship. She could not give me any reason why. She recommended that I go into a branch to see if I could withdraw my money in person.

After calling the nearest branch that was open on a Saturday, the next morning (1 hour drive from my house), they would not tell me any account information over the phone, nor would they even take my name and verify my identity to even verify the STATUS of my account. After driving the hour to the bank, they obviously were not able to help me either, and recommended I call the 800 customer service number. After driving another hour home, I did just that. This time, after briefly describing my problem, the lady offered to transfer me to a branch because they would have to help me. In an effort to keep from being run around, I elected not to and ended the call.

At that point I felt as though I had done everything I could do, and would wait and see what happened. By Tuesday 9/9/14 when I had still heard nothing via phone, or mail, I decided to call back. The gentleman I spoke to was very ill-informed and spoke very broken English. The call ended with him telling me that the "ending of the relationship" was accurate, and that it can take 10 days from the time it's initiated to receive a check for the balance in my account. He stated that would be the 15th. I made him clarify in very simple terms and asked him "so you are saying that I will without a doubt have a check in my hands from suntrust for the entire balance in my account, no later than Monday 9/15/14....his response was "yes, that is correct."

And that brings us to today, 9/15/14. Obviously, no check arrived. I once again, called suntrust and was told by the representative that there is a hold on my account and I needed to go to the local branch. I told her no, I have already been down that road and they couldn't help me. She said that I would have to call back tomorrow before 5pm EST and speak to someone that could help me. I requested a supervisor and she transferred me to one. He then told me that in fact, it can take up to 30 days to process the account closure and an additional 10 to receive my check. I asked for his supervisor and was told the same thing. At that point she told me I was as high as I could go and the next step is to send a letter to the bank president's office.

Problems and questions I have that have gone unanswered are: why is it taking so long to process the closure? What right does suntrust have to hold on to MY money, without my consent, to process an account closure which I did not initiate, or authorize, for up to 30 days?! Why did it take so many phone calls and a wasted 2 hour drive to the bank, and even more calls, and finally speaking to a supervisor to FINALLY get an accurate answer as to when I would receive my money. To this day, nobody can tell me why this is happening. As much as the reps keep telling me that treating me badly and blowing me off "isn't the suntrust way" nobody seems to care at all that I have been without my money for 10 days now, or that I have bills due. If suntrust cared, why was I not warned in writing, a phone call, or an email as to the fact that this would take place to allow myself enough time to notify my employer of a change of direct deposit, or change my automatic debits to avoid NSF fees. The way this whole thing went down is complete crap, and that is the best way it can be put...CRAP!!!Desired Settlement: I want my money NOW. There's no reason to hold onto it for so long. Close the account, and send me my money, PERIOD!! I also want $100 in the form of a check, or prepaid debit card, for late fees, and the major financial impact and inconvenience that this thoughtless, careless situation has put me and my family in. I also want a formal apology and explanation from a senior suntrust employee (not some customer service rep over the phone) as to why suntrust's pockets are of more concern to them, than whether or not my family eats, has electricity, or running water.

Business

Response:

We responded to [redacted] by letter on September 24, 2014. If you have any questions about our response, please contact [redacted].

Sincerely,

Vice President and Manager

Review: Suntrust has once again charge $108.00 in overdraft fees to my account. I have a deposit for the same day that the fees are drafted and had they done the deposit first it would not have been overdrafted. Due to the $108.00 charge I had to call customer service to cancel an automatic debit. This is unacceptable, Im sure there will be a fee for my cancelled bill.Desired Settlement: Refund of $108.00 overdraft charge as well as any charge for the bill cancelled.

Business

Response:

We responded to Ms. [redacted] by letter on April 15, 2015. If you have any questions about our response, please contact Ms. [redacted]. ·

Review: I disputed multiple charges amounting to $1000.00 and was told that the charges were valid. On October 1, 2013, Under FDIC Regulation E § 908 (d), I requested that Suntrust provide me all consumer reproductions of all documents which the financial institution relied on to conclude that such error did not occur. I spoke with [redacted], a [redacted] in the dispute department, and she informed me that they had escalated my request to the investigators. It has now been 30 days since my request and I have attempted to contact Suntrust multiple times with no success. Additionally, my account was closed days after contacting Suntrust with my requestDesired Settlement: I would like to be credited the $1000.00 along with damages that amount to 6% daily.

Business

Response:

SunTrsut has responded to our cilent but cannot share the response with the Revdex.com as no signed Authorization was received.

Please close this case on your records.

Review: This is a request for SunTrust Bank to reimburse me a total of $100.13 for 2 items ($64.13 and $36), both for the same account.

Item #1: $64.13 -- the merchandise I ordered on 1/12//2015 was not delivered; this transaction was posted on 1/13/2015. The merchandise was to have been delivered in 5 days. After 10 days, I attempted to contact the merchant via phone and email, but to no avail. I contacted SunTrust at this 10 days mark (the end of January) after the merchandise was due. I have constantly been given the run around, each time with the promise that my request would be "escalated". Then, on February 13, 2015 I was sent a merchant dispute form via email. I completed it, and sent it to the address listed on Saturday, February 14 via [redacted] Priority Mail (so I have the tracking number). Since then, I have called several times to follow up, and each time was told that it was under review. Once again, I called a couple of weeks ago and indicated that it had been over 3 months!! Once again, I was told that my refund request would be "escalated." Then on Friday 5/29/2015, I received a letter from SunTrust (dated 5/20/2015) indicating that I hadn't notified them in writing within 60 days, and they were not going to assist me. SunTrust sent this response despite the fact that I sent the form on February 14th via U[redacted] SunTrust reps acknowledged that they received the form; and I have continually followed up over the phone! This is absolutely unacceptable!

Item #2: $36 for stop payment. I was advised that I would have to call on the same day (i.e., Thursday 5/21) to cancel the stop payment and not incur the $36 fee. I called at 9:30 pm EST. I was told that I should have been advised that I had to cancel 1 hour before they close -- i.e., at 9:00 pm!! So I was 30 minutes too late. The rep apologized for the misinformation then hung up when I asked to speak to the Manager! Unacceptable!Desired Settlement: This is a request for SunTrust Bank to reimburse me a total of $100.13 for 2 items ($64.13 and $36), both for the same account. These are 2 different transactions, where SunTrust made decisions on both situations at the end of May 2015.

Business

Response:

SunTrust has responded to our client but cannot share the response

with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Overdraft excessive fees. On 2/24/15 I made four (4) debit card transactions; $11.00; $10.65; $7.13 and $5.33 respectively, thus leaving my account with an available balance of $1.43. On 2/26/15 [redacted] presented an electronic payment of $37.20 giving me a $144.00 overdraft fee and [redacted] not getting paid. The bank claims that the four (4) debit card transactions were pending until "conveniently" 2/26/15 when [redacted] came into the picture to overdraft these four (4) small debit card transactions. When I "swipped" my card at vendors the money "immediately" came out of my account. On February 25, 2015 I received a phone call from a member of Sun Bank informing me of the [redacted] payment and my low balance, not the four (4) items in question. I returned to the bank on Monday, March 2, 2015 to discuss the situation and was told there was nothing that they could do to help me. I am retired on a fixed income and depend on every part of my monthly money to survive. This is causing a great hardship on me at this time. I think the bank does this to me and others. They should be stopped!!!Desired Settlement: DesiredSettlementID: Refund

I feel that they should reverse the four (4) debit card overdraft fees as there was money in my account to pay them.

Business

Response:

Re: [redacted] Revdex.com Case [redacted] We responded to Ms. [redacted] by letter on March 18, 2015. If you have any questions about our response, please contact Ms. [redacted]. Sincerely, [redacted] Vice President and Manager Executive Services