SunTrust Mortgage

Review: I get multiple phone calls per day at my home phone number: [redacted] for someone named [redacted]. The message claims to be from Suntrust Mortgage, and urges "[redacted]" to call [redacted] to avoid losing a financial opportunity.

These phone calls are not a live person, but rather an automated system. I have responded, through the automated system, three different times telling them that they have the wrong number. They keep calling anyway, multiple times a day.

I have never done business with Suntrust Bank or Suntrust Mortgage. My number is on the Do Not Call list. I have registered a complaint with them as well.Desired Settlement: I want my number: [redacted] removed from their system. I want the annoying phone calls to stop.

Business

Response:

Dear [redacted]:

We received your correspondence regarding the above referenced case. However, you did not include a signed authorization form from [redacted]. Therefore, we are unable to provide you with a copy of our response to [redacted] dated October 15, 2014. Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office.

[redacted], if you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at [redacted], Monday through Friday from 8am to 6pm PT.

Sincerely,

Officer

Review: I seem to be unable to successfully log into the company website the next time after having reset the password. When I log in I am presented a challenge question which I answer accordingly. The system does not accept my answer and I am forced to call customer service to have the account unlocked. This has happened four times already and extremely frustrating. I have many other accounts with other institutions and do not have this problem anywhere else.Desired Settlement: Please develop an application like other vendors have that works on a cell phone and uses your fingerprint to sign in.

Business

Response:

Dear Ms. [redacted]: We received your correspondence regarding the above referenced case. However, you did not include a signed authorization form from Mr. [redacted]. Therefore, we are unable to provide you with a copy of our response to Mr. [redacted] dated March 22, 2016. Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Ms. [redacted], if you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from 8 a.m. to 6 p.m., ET. Sincerely, Wanda H[redacted]