SunTrust Mortgage

Review: We contacted Suntrust in December 2012 regarding the refinancing of our rental property. We were told that we qualified for a lower rate, and we proceeded with the process. We were told that it would take approximately 3 months. That time frame has now passed, and our re-finance has not been settled. What we're complaining about is the customer service that has been taking place, which has delayed this process. We have been repeatedly asked for yet more and more personal documentation to proceed, to include duplicate information to settle the process, including canceled checks, bank statements, and W2s from 2010, etc. We have sent this information repeatedly, but have been told, much later that it was not received. So we end up re-sending the same information over and over again. We have found this process to be incredibly frustrating and time consuming in such a way that borders on harassment. In other words, it seems as though the process is unnecessarily cumbersome such that potential customers will give up out of frustration and/or a lack of time to continue providing ST with yet more documentation (again, much of it repetitive). We have a string of emails to verify the incompetence.Desired Settlement: We wish for our re-finance to be settled this month with no further documentation required.

Business

Response:

Dear Ms. [redacted]:

We received your correspondence regarding the above referenced case. Because you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated June 4, 2013. Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office.

Thank you for contacting SunTrust.

Sincerely,

Review: SunTrust Mortgage has been inaccurately reporting to all 3 Credit Bureaus the date of my foreclosure, and has yet to fix the problem even though I filed a dispute through the Credit Bureaus. They reported it as January 2015, yet it happened September 1, 2009 and it is found in public records as such, as well as the foreclosure database which I found online just today regarding property [redacted]. I have provided screen shots of this information along with the proof from the credit bureaus to SunTrust through their online mortgage email form.Desired Settlement: I would like this information correctly reported, as it is causing me harm and distress due to inaccurate reporting to the credit bureaus, and therefore resulting in credit score problems and my having to take a hard hit for it in interest and score purposes. I also was part of the National Suntrust Mortgage Settlement and I could not have benefited from that had my foreclosure happened in January 2015, as it is clearly outlined the period for which this class action lawsuit was for...between 2008 and 2013. I purchased the home in October 2007.

Business

Response:

Dear Ms. [redacted]: We have received and reviewed the correspondence that was forwarded to our office from the Revdex.com (Revdex.com) regarding the above referenced loan. We appreciate the opportunity to look into the issue raised and to provide a response to you. We have reviewed your concerns about the negative information on your credit report regarding this loan. On January 5, 2016, we submitted an update to the affected credit bureau(s) (Equrrax, Experian, TransUnion), which will report the foreclosure sale date as August 19, 2009. We sincerely regret any inconvenience that matter may have been caused. Ms. [redacted], if you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from 8 a.m. to 6 p.m. ET. Sincerely, Kewanna C[redacted] Officer Mortgage Escalations Resolution Team

Consumer

Response:

I have reviewed the offer made by SunTrust Mortgage in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, and their quick resolution is greatly appreciated. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,