Super 6 Tokyo Auto Services

Roman","serif""> 04/05/ We ask Miss [redacted] to bring us the old part with the receipt because we need to file a warranty claim for that defective part but she refused to do so We got power steering pump from ***, for some reason that it’s out of our hands pump was not working properly, part was warranty (entire pump) by ***We did replace pumps from [redacted] but unfortunately power steering pump still had problemsThree power steering pumps have been replacing but still noiseWe talked to [redacted] sales representative and they want to send all defective pumps back to factory to investigate Now, Miss [redacted] went to other garage to fix the pump on her carBut she or the shop never calls us to let us or [redacted] know before any repair or replacement.No call from Miss [redacted] to let us know what the other shop wants to do, no part evidences or defective part report or inspect by Super Tokyo On original invoice we charge her $on laborBy Alldata program labor (attached) is hoursIn order to honor warranty: We need to get defective part back to send it to [redacted] We will honor to refund $which is the amount that any shop will charge if power steering pump gets replace Now the other shop overhaul power steering pump without [redacted] or Super Tokyo permission which is against any warranty Power steering pump must be replace by entire pump, cannot open or tear down to overhaul [redacted] or any other car parts provider will void warranty if part is overhaul Miss [redacted] is a very good customer, from the beginning of this issue we were happy to refund her $labor which is the amount that we charge her to replace entire pump and which is based on Alldata With my ASE certificate master degree; I never see this happen before with my experience of yearsSo I did all my best to take care of her but by [redacted] to honor warranty part needs to be original and not a rebuild part

Initial Business Response / [redacted] (1000, 15, 2015/11/19) */ Customer ordered machine, told of the charges, agreed and credit card was givenMachine was delivered o Friday afternoon and picked up Monday morning after useCustomer complained that she was not told of the delivery or pick up fees, fuel, and claimed she did not know about sales tax! Customer reversed charges on whole bill including rental of machineCustomer used six hours according to meter Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I stand by my first statementI did not reverse all the charges as they claimThat is another lieI only reversed the charges I was not told about$for the pickup and deliveryI paid fully the rest Did they provide you with a copy of contract with my signature showing total charges? No they did not because they don't have one Regards [redacted]

Complaint: ***
I am rejecting this response because:April 11, 2016Revdex.comJefferson St NE, Suite A Albuquerque, NM 87109Response to letter received on: 4/9/16I was asked to bring in the part and the receiptI indicated to Binh, Edith, Raymond and Quan that I do not have a problem giving them the receipt but the part is never given to the customer, it needs to be returned to *** for a replacement due to it being defectiveI never refused the receipt but the part was impossible to provide since it was returned to *** by *** ***Raymond and Edith both stated they would call me back once they speak with Binh to let him know I do not have the partI never received a call backRaymond and Edith stated they understand that I do not have the part.Super Tokyo has all pumps that they replaced so they should have returned those to *** when they got the replacement, those again were never given to me as the customer.I had no choice but to take my car elsewhere since Super Tokyo would not honor their warrantyThey just kept telling me that I had to purchase a dealership power steering pump at $295.00, which did not make sense*** was contacted on 3/11/and I explained to them the problems with the power steering pump and was told they would replace it, told them Super Tokyo had the receipt for itBinh had stated to me for me to call *** when they installed the last pump and it continued to make noise and that is actually what I did*** replaced the power steering pump when it got installed by *** *** and I have not had any problems ever since it got replacedWhy would Super Tokyo need to inspect the pump isn't that ***'s responsibility? Super Tokyo should have inspected the power steering pumps they installed and they would of found the problem and this would have never taken placeThey kept stating that I need to purchase a dealership pump for more money.The part was returned to *** by *** *** since they did the workWhy would it be given to Super Toyko to return it? They did not fix the problem*** *** had to return the part since it was replaced by ***.Power steering pump was not overhauled and was replaced by *** as a re-manufactured oneAs far as rebuilt Super Tokyo purchased a re-manufactured pump it is not the originalI have a picture of the one Super Tokyo purchased where I took it back to them when it was cracked it states re-manufacturedThe replacement one that *** *** installed is also a re-manufactured and not originalI do not understand why Binh is stating that the pump needs to be original and not rebuiltBinh states he did his best and all *** needed was the pump he had the pump every time I took my car in but they stated they were losing money because they had to pull a technician to install it againAgain did not honor their warranty.I would like to be reimbursed the amount that I paid *** ***Keep in mind *** *** fixed my car after Super Tokyo refused to hone their warranty, I had to pay more money because Super Tokyo did not want to put another technician on my car because they were losing money and wanted me to purchase a more expensive pump when that was not the problemI did not want to pay more money but I did not have much of a choiceI needed to get my car fixed and this is the only option they left me with. Thank you, *** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to meHi,I am at super Tokyo and they are giving me what I asked for! I am satisfy with the outcome! They paid me my money back! The 2767.55! Thank you for everything you did to help me! If you have any questions please call ###-###-####! Thank you!
Regards,
*** ***

December,08,Super Tokyo Auto Services IncCentral AveSE Albuquerque, NM Phone ###-###-#### Fax ###-###-#### Revdex.com Jefferson StNE Ste, A Albuquerque, NM Phone ###-###-#### Fax (###-###-#### To whom it may concern, This letter is in regard to a complaint against Super Tokyo Auto Services Incby Mrs*** *** on Nov 28, 2016; ID #***We would like to give you more detail so you can understand very clearly on both sides, between the customer and our shopOn November 11, customer came to our shop in a Ford Explorer saying she has a bad coolant leak on the front and coolant almost empty in the radiator aid the vehicle not running goodAfter We Removed the intake plenum gasket and replaced new thermostat housing assembly, new coolant, new intake plenum gaskets, vehicle runs better and no coolants leaking, also we recheck over and we find out there is some electrical problem inside the dash area and is a good reason why the vehicle heater is not workingWe Try to explain and detail very clearly to the customer and give her discount for the labor but customer wants to make the complaint to your officeDear Mr& Mrs, When the vehicle is years old and with 140,miles, some things are going to break and leak, and some vehicles has a consistent service all we can do is what the customer agrees to get done at the timeOur Shop has over 3,customers, we always work hard, honor, friendly and fairTruly in Love with JesusSuper Tokyo Auto Services IncQuan, Binh, Canh, Hanh N*** Thank you

December,08,Super Tokyo Auto Services IncCentral AveSE Albuquerque, NM Phone ###-###-#### Fax ###-###-#### Revdex.com Jefferson StNE Ste, A Albuquerque, NM Phone ###-###-#### Fax (###-###-#### To whom it may concern, This letter is in regard to a complaint against Super Tokyo Auto Services Incby Mrs*** *** on Nov 28, 2016; ID #***We would like to give you more detail so you can understand very clearly on both sides, between the customer and our shopOn November 11, customer came to our shop in a Ford Explorer saying she has a bad coolant leak on the front and coolant almost empty in the radiator aid the vehicle not running goodAfter We Removed the intake plenum gasket and replaced new thermostat housing assembly, new coolant, new intake plenum gaskets, vehicle runs better and no coolants leaking, also we recheck over and we find out there is some electrical problem inside the dash area and is a good reason why the vehicle heater is not workingWe Try to explain and detail very clearly to the customer and give her discount for the labor but customer wants to make the complaint to your officeDear Mr& Mrs, When the vehicle is years old and with 140,miles, some things are going to break and leak, and some vehicles has a consistent service all we can do is what the customer agrees to get done at the timeOur Shop has over 3,customers, we always work hard, honor, friendly and fairTruly in Love with JesusSuper Tokyo Auto Services IncQuan, Binh, Canh, Hanh N*** Thank you

05/05/Ms*** SHOULD REAR AGAIN what we answer because she is turning everything aroundWe never state that “Ms*** says it was ok”We state that if the pump was replace it was ok with us to pay back after what had we request (*** invoice and *** hourly rate)Like in the beginning we provided *** receipts of every single time that we replace the pump, so there is always a receipt even if it is under warranty no matter who replace itWe are very sure that *** *** will cooperate with Ms*** on providing what we ask for so we can pay her the money that she is requestingShe paid us $of labor that from the beginning we were willing to give it back right awayIt is very clear that it takes PER HOUR of labor to replace the pump so there is no way we overcharged Ms *** because you need to multiple hourly rate times (dealer hourly labor $110.00, so 110x1.8=$198.00)

Complaint: ***
I am rejecting this response because:April 26, 2016Revdex.comJefferson St NE Ste A Albuquerque, NM 87109-4450ID #: ***Letter received: 4/25/16Not sure what is means when it states Ms*** says it was okMy car was not ok when Super Tokyo did not honor their warranty, because it was still making noise and they are aware of thisBinh stated on the last letter from Revdex.com dated April 6, that he has never seen this happen before with his experience of yearsSo, I do not know why he stating that it is ok.I do not have a copy of the *** invoice because I did not purchase the power steering pump, Super Tokyo didI do not have *** hourly rate this is not something that was not provided to meWhen you take your car in for repair they give you a price as to what it is going to cost to repair it, they do not give you an hourly rateI took my car in so they could see what the problem was with the power steering pump since Tokyo stated I needed to purchase a dealership pump when the one they purchased was under life time warrantySo, if the dealership charges $per hour then why is Super Tokyo also overcharging? They charged $150.00?The invoice does have a diagnose charge for the lighting system, but that amount was deducted from the amount that I am asking forI would not expect for them to pay for something that they are not responsible for.*** ***
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

NM NOV 2016 SUPER SIX TOKYO AUTO SERVICE INC. CENTRAL SE ALBUQUERQUE NM 87108 PHONE ###-###-#### OR ###-###-####DEAR MR& MRS.Revdex.com, SUPER SIX TOKYO AUTO SERVICES INCRECEIVED A COMPLAINT LETTER ABOUT MRS
*** *** ON NOV IN EMAIL COMPLAINT ID ***. WE WOULD LIKE TO GIVE YOU MORE DETAIL SO YOU CAN UNDERSTAND VERY CLEARLY ON BOTH SIDES BETWEEN THE CUSTOMER AND OUR SHOP. ON NOVEMBER CUSTOMER CAME TO OUR SHOP IN A FORD EXPLORER SAYING SHE HAS A COOLANT LEAK BAD ON THE FRONT AND COOLANT IS ALMOST EMPTY IN THE RADIATOR, AND THE VEHICLE IS NOT RUNNING GOOD. AFTER WE REMOVE THE INTAKE PLENUM GASKET AND REPLACE NEW THERMOSTAT HOUSING ASSEMBLY, NEW COOLANT ,NEW INTAKE PLENUM GASKETS.VEHICLE RUNS BETTER AND NO COOLANT IS LEAKING , ALSO WE RECHECK OVER AND WE FIND OUT THERE IS SOME ELECTRICAL PROBLEM INSIDE THE DASH AREA, AND IS A GOOD REASON WHY THE VEHICLES HEATER IS NOT WORKING . WE REQUEST TO THE CUSTOMER TO PAY, AND CONTINUE TO THE NEXT STEP TO REMOVE THE DASH OUT TO CHECK THE HEATER PROBLEM, BUT CUSTOMER SAID SHE WOULD LIKE TO WAIT. DURING THE TIME WE WERE WORKING ON CUSTOMER VEHICLE WE PROVIDED THE CUSTOMER WITH OUR COMPANY VEHICLE TO BORROW FOR DAYS WITH NO COST. ON NOVEMBER CUSTOMER CAME BACK, AND CONTINUED TO COMPLAIN ABOUT THE HEATER NOT WORKING AND ALSO FRONT VEHICLE IS LEAKING FLUIDS. WE EXPLAIN TO CUSTOMER ABOUT THE ELECTRICAL PROBLEM INSIDE THE DASH BUT WANTED TO WAIT A FEW DAYS AGO. ALSO WE SHOWED CUSTOMER THE POWER STEERING FLUIDS ARE LEAKING BUT ALSO MENTIONED TO CUSTOMER THAT THE COOLANT WE FIXED BEFORE IS CLEAN, AND NO LEAKING . DEAR SIR MADAM,WITH THE VEHICLE IS YEARS OLD AND 140,MILES SOMETHINGS ARE GOING TO BREAK AND LEAK, AND ON SOME VEHICLES THERE IS CONSISTENT SERVICE AND ALL WE CAN DO IS WHAT THE CUSTOMER AGREES TO GET DONE AT THE TIME . OUR SHOP HAS OVER 3,CUSTOMERS, WERE ALWAYS WORKING HARD, HONOR , FRIENDLY , FAST, AND FAIR. TRULY IN LOVE WITH JESUS SUPER TOKYO AUTO SERVICE INC. QUAN, BINH, CANH, HANH...N***CUSTOMER RECEIPT ATTACHED

Complaint: ***
I am rejecting this response because:April 26, 2016Revdex.comJefferson St NE Ste A Albuquerque, NM 87109-4450ID #: ***Letter received: 4/25/16Not sure what is means when it states Ms*** says it was okMy car was not ok when Super Tokyo did not honor their warranty, because it was still making noise and they are aware of thisBinh stated on the last letter from Revdex.com dated April 6, that he has never seen this happen before with his experience of yearsSo, I do not know why he stating that it is ok.I do not have a copy of the *** invoice because I did not purchase the power steering pump, Super Tokyo didI do not have *** hourly rate this is not something that was not provided to meWhen you take your car in for repair they give you a price as to what it is going to cost to repair it, they do not give you an hourly rateI took my car in so they could see what the problem was with the power steering pump since Tokyo stated I needed to purchase a dealership pump when the one they purchased was under life time warrantySo, if the dealership charges $per hour then why is Super Tokyo also overcharging? They charged $150.00?The invoice does have a diagnose charge for the lighting system, but that amount was deducted from the amount that I am asking forI would not expect for them to pay for something that they are not responsible for.*** ***
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

05/05/Ms*** SHOULD REAR AGAIN what we answer because she is turning everything aroundWe never state that “Ms*** says it was ok”We state that if the pump was replace it was ok with us to pay back after what had we request (*** invoice and *** hourly rate)Like in the beginning we provided *** receipts of every single time that we replace the pump, so there is always a receipt even if it is under warranty no matter who replace it We are very sure that *** *** will cooperate with Ms*** on providing what we ask for so we can pay her the money that she is requestingShe paid us $of labor that from the beginning we were willing to give it back right awayIt is very clear that it takes PER HOUR of labor to replace the pump so there is no way we overcharged Ms *** because you need to multiple hourly rate times (dealer hourly labor $110.00, so 110x1.8=$198.00)

Complaint: ***
I am rejecting this response because: The vehicle was brought in for heater not working NOT leaking radiatorRadiator was not empty and I can provide witness to confirm thisOwner had called me and stated would call back in minutes to discuss further, this was approximately two weeks ago.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Roman","serif""> 04/05/
We ask Miss *** to bring us the old part with the receipt
because we need to file a warranty claim for that defective part but she
refused to do so
We got power steering pump from ***, for some
reason that it’s out of our hands pump was not working properly, part was
warranty (entire pump) by ***We did replace pumps from *** but
unfortunately power steering pump still had problemsThree power steering
pumps have been replacing but still noiseWe talked to *** sales
representative and they want to send all defective pumps back to factory to
investigate
Now,
Miss *** went to other garage to fix the pump on her carBut she or the shop
never calls us to let us or *** know before any repair or replacement.No call from Miss *** to let us know what the
other shop wants to do, no part evidences or defective part report or inspect
by Super Tokyo
On
original invoice we charge her $on laborBy Alldata program labor
(attached) is hoursIn order to honor warranty:
We need to get defective part back to send it to ***
We will honor to refund $which is the amount that any shop will charge
if power steering pump gets replace
Now the other shop overhaul power steering pump without *** or Super Tokyo permission
which is against any warranty
Power
steering pump must be replace by entire pump, cannot open or tear down to
overhaul*** or any other car parts provider will void warranty if part is
overhaul
Miss *** is a very good customer, from the beginning
of this issue we were happy to refund her $labor which is the amount
that we charge her to replace entire pump and which is based on Alldata
With my ASE
certificate master degree; I never see this happen before with my experience of
yearsSo I did all my best to take care of her but by *** to honor
warranty part needs to be original and not a rebuild part

Final Consumer Response /* (2000, 6, 2017/06/23) */
The general manager contacting me and went above and beyond to fix the situationWhen he called me, the level of professionalism was top notch

Ms *** says it was replaced, ok We are requesting a copy of *** invoice and
also *** hour labor rate because it takes hour to replace the pump and
any Dealership will charge $per hour so why did the other shop charge to
much to just replace it then? The invoice that she provided it also has a diagnose for lighting
system problems that was done on that day, so we have to pay for that too?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to meHi,I am at super Tokyo and they are giving me what I asked for! I am satisfy with the outcome! They paid me my money back! The 2767.55! Thank you for everything you did to help me! If you have any questions please call ###-###-####! Thank you!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The vehicle was brought in for heater not working NOT leaking radiatorRadiator was not empty and I can provide witness to confirm thisOwner had called me and stated would call back in minutes to discuss further, this was approximately two weeks ago.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to meHi, my name is *** *** and I am responding to complaint #***.? Quan *** of Super Tokyo contacted meOctober 7th and let me know that he will take care of the check engine light? repairs on my Isuzu truck with no extra charges.? We took the truck in and a week later, we got a call that the repairs required for the check engine light have been completed (replacement of the timing belt).? I picked up the truck October 15th and was not charged or asked to pay an additional fee.-*** ***###-###-####?

Complaint: ***
I am rejecting this response because:April 11, 2016Revdex.comJefferson St NE, Suite A? Albuquerque, NM 87109Response to letter received on: 4/9/16I was asked to bring in the part and the receiptI indicated to Binh, Edith, Raymond and Quan that I do not have a problem giving them the receipt but the part is never given to the customer, it needs to be returned to *** for a replacement due to it being defectiveI never refused the receipt but the part was impossible to provide since it was returned to *** by *** ***Raymond and Edith both stated they would call me back once they speak with Binh to let him know I do not have the partI never received a call backRaymond and Edith stated they understand that I do not have the part.Super Tokyo has all pumps that they replaced so they should have returned those to *** when they got the replacement, those again were never given to me as the customer.I had no choice but to take my car elsewhere since Super Tokyo would not honor their warrantyThey just kept telling me that I had to purchase a dealership power steering pump at $295.00, which did not make sense*** was contacted on 3/11/and I explained to them the problems with the power steering pump and was told they would replace it, told them Super Tokyo had the receipt for itBinh had stated to me for me to call *** when they installed the last pump and it continued to make noise and that is actually what I did*** replaced the power steering pump when it got installed by *** *** and I have not had any problems ever since it got replacedWhy would Super Tokyo need to inspect the pump isn't that ***'s responsibility? Super Tokyo should have inspected the power steering pumps they installed and they would of found the problem and this would have never taken placeThey kept stating that I need to purchase a dealership pump for more money.The part was returned to *** by *** *** since they did the workWhy would it be given to Super Toyko to return it? They did not fix the problem*** *** had to return the part since it was replaced by ***.Power steering pump was not overhauled and was replaced by *** as a re-manufactured oneAs far as rebuilt Super Tokyo purchased a re-manufactured pump it is not the originalI have a picture of the one Super Tokyo purchased where I took it back to them when it was cracked it states re-manufacturedThe replacement one that *** *** installed is also a re-manufactured and not originalI do not understand why Binh is stating that the pump needs to be original and not rebuiltBinh states he did his best and all *** needed was the pump he had the pump every time I took my car in but they stated they were losing money because they had to pull a technician to install it againAgain did not honor their warranty.I would like to be reimbursed the amount that I paid *** ***Keep in mind *** *** fixed my car after Super Tokyo refused to hone their warranty, I had to pay more money because Super Tokyo did not want to put another technician on my car because they were losing money and wanted me to purchase a more expensive pump when that was not the problemI did not want to pay more money but I did not have much of a choiceI needed to get my car fixed and this is the only option they left me with.? Thank you,? *** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Roman","serif"">                              �...⇄ 04/05/16
We ask Miss [redacted] to bring us the old part with the receipt
because we need to file a warranty claim for that defective part but she
refused to do so.
We got power steering pump from [redacted], for some
reason that it’s out of our hands pump was not working properly, part was
warranty (entire pump) by [redacted]. We did replace 3 pumps from [redacted] but
unfortunately power steering pump still had problems. Three power steering
pumps have been replacing but still noise. We talked to [redacted] sales
representative and they want to send all 3 defective pumps back to factory to
investigate.
Now,
Miss [redacted] went to other garage to fix the pump on her car. But she or the shop
never calls us to let us or [redacted] know before any repair or replacement.No call from Miss [redacted] to let us know what the
other shop wants to do, no part evidences or defective part report or inspect
by Super 6 Tokyo.
On
original invoice we charge her $150.00 on labor. By Alldata program labor
(attached) is 1.8 hours. In order to honor warranty:1.
We need to get defective part back to send it to [redacted]
2.
We will honor to refund $150.00 which is the amount that any shop will charge
if power steering pump gets replace.
3.
Now the other shop overhaul power steering pump without [redacted] or Super 6 Tokyo permission
which is against any warranty.
Power
steering pump must be replace by entire pump, cannot open or tear down to
overhaul. [redacted] or any other car parts provider will void warranty if part is
overhaul.
Miss [redacted] is a very good customer, from the beginning
of this issue we were happy to refund her $150.00 labor which is the amount
that we charge her to replace entire pump and which is based on Alldata.
With my ASE
certificate master degree; I never see this happen before with my experience of
22 years. So I did all my best to take care of her but by [redacted] to honor
warranty part needs to be original and not a rebuild part.