Super Bright LEDs Inc.

October I ordered 5mm Aqua LED's from SuperBrightLED'sThe LED's are known as ***: *** on their website
I received my lights, and after I tested a single bulb I noticed that their color was green, and not Aqua as they had advertised, so I immediately requested an RMA and shipped them back
November 3rd I received an email from a representative who refused to return my product due to the packaging being open
I tried to explain to the representative that I wouldn't have known the product was the incorrect one without testing the color, and we conversed about that over a few emails, where the representative repeatedly referenced the return policy, and insisted they could not return the LED's
The representative then informed me that she would be giving my feedback to the returns department and would keep me updated on if I would receive my refund
November 9th I emailed the representative back to ask if there was any progress on the refund, and I got n

placed a small order 9/26/and a coupon offer was offered on their web page *** * entered the code to be told it was not recognized I called to be told that it was directed there by a web page not with them meanwhile they tell me to call *** to file my complaint really things this outsider has my credit card information and Superbright is not giving me the discount I dont call this good business perhaps switch and bate at its best!

I haven't had a chance to install the items I purchased My negative review is with the fact I paid for priority mail and received a confirmation email with an expected delivery of one to two days I received my package in three days The reason for the complaint is my brother ordered some products and received it in two days without paying extra When I contacted SBL.com, they didn't seem like they even cared So, my real question is why would there even be an option for priority mail?

Would not process my order based on some scoring system that flagged my emailCouldn't explain what information led to this or where the information came fromCustomer service completely unhelpful

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The way that the customer service representative handled the situation was poor (in my opinion), but does not represent the company as a whole. Mr. [redacted] was kind enough to reach out to me and displayed customer service skills that all business should strive towards. I greatly appreciate the willingness to help a customer Mr. [redacted] displayed, and would recommend anyone purchasing LED's to do business with this company knowing there is superb management. Thank you,
[redacted]

Mr. [redacted],I am sorry you have been inconvenienced in returning your product. Thank you for taking the time to reach out to us and giving us a chance to take care of this for you. This helps us become better at serving our customers. Per our phone conversation I have submitted your return for a...

refund and have shipped you the sample of the product that I had tested. Please let me know if that meets your specs. Also please let me know if there is anything I can do once you have received your product.Regards,[redacted]@superbrightleds.com[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/08/04) */
I would first like to apologize for the inconvenience you experienced in this matter. I have reached out and have come to a mutual resolution. We take the quality of our products very serious and we believe that is reflected in the warranties...

offered on our products. We will investigate the returned products and report back to the manufacture our findings. I will then demand any flaws be corrected immediately.
Please know that I know time is valuable and appreciate you taking the time to voice your concerns.
Final Consumer Response /* (2000, 15, 2015/08/05) */
Thank you for aiding in this case. The business contacted me within a week and resolved the matter amicably.

First, I would like to apologize for the inconvenience this has caused you. I am pleased that [redacted] was able to get a hold of you and get this resolved. If you have any other concerns please let us know.I would also like to thank you for taking the time to submit your concerns. This allows us to...

correct the issue and better ourselves for the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as the company did made good on replacing all the defective products. I wish all companies were that responsive.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I never received any emails or phone calls. My email is [redacted]@gmail.com 
Sincerely,
[redacted]

Final Consumer Response /* (2000, 10, 2016/01/20) */
Follow-up... $42.59USD credit posted to my Visa account on Jan 20, 2016.
To the Revdex.com... thanks again for your assistance with this issue!

I can honestly say for the first time ever that I am not happy to have to respond to a complaint. I believe you guys can see by our record that we truly do value our customers and go above and beyond to take care of them. I will keep this short so I do not waste anymore time on [redacted] is not a...

individual we want as a customer.  On 4/14/16 at 1:40 p.m. CST [redacted] called to inquire about his shipping not being refunded on a order. Our standard policy that is listed on our website states that you can return your items within 30 days for a full refund on the product. [redacted] stated he was told different by one of our customer service agents. Our customer service agent told him that customer service manager would look into this and call him right back. [redacted] demanded to speak with our customer service manager immediately. Our customer service manager was on the the phone with a customer and would have returned [redacted]'s call as soon as he hung up. [redacted] then asked for a name so that he could contact the Revdex.com. She told him the name of our company. [redacted] then said “what a [redacted] you are [redacted]” and hung up. (We record all of our phone calls. I can send you this conversation upon request)  Even after those nasty things where said to our customer service agent, our manager called [redacted] and told him we would take care of the refund of shipping. I have verified that this has been done and can send in proof from our credit card processor upon request.

I am sorry for the inconvenience [redacted]. I would like to get this resolved for you. I have attempted to reach out to by phone. We do sell almost all of our bulbs as singles. The reason being is these bulbs are used in many applications. Motorcycles, signs, and many manufactures applications is...

just a few of the uses we see most other than vehicles. We do specify next to the price of each bulb either (ea. or pair). If I am understanding correctly, you are saying this is not true on some of the bulbs you purchased. I would appreciate if you would let me know which bulbs this was not listed under, so we can get this corrected and I am sorry you experienced those issues.Please contacted me at your convenience and we will get this resolved. Again, I am sorry for any inconvenience you have endured. Thank you for taking the time to reach out and giving us the opportunity to better serve you.

[redacted],I am sorry that I have been unsuccessful in reaching out to you. I have personally tried to reach out to you by phone and email. I originally had my center supervisor reach out to you by email and I tried to call you. Then I seen the rejection come in that stated we had not reached out. I then personally tried to reach out to you by email and have not received a reply. Please let me know the easiest way to reach out to you and I will immediately. I want to get this resolved for you. Thank you.

I have been trying to contact the customer for additional information to discuss the issue, but I have not been able to get a hold of him.  He hasn't responded to my calls or emails, but I would like to speak with him to resolve this.