[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are in receipt of your letter dated 4/10/16
with regard to Case No. [redacted] Ms. [redacted]. We have reviewed the concerns
submitted by Ms. [redacted] on April 19th regarding the documents related
to the refinancing of her home at [redacted]We contacted the company
who...
provides the documents and it is evident a problem occurred because Ms.
[redacted] was under the impression it was a rush delivery request on the order that
was placed on April 8th. A rush order is normally completed within
24 hours after the request. The mortgage company requested normal delivery
which is done within 8 to 9 business day timeframe. All items ordered were sent
to Ms. [redacted] on April 21st,In addition, our office provided additional information as it was requested.We have spoken with Ms. [redacted] and she believes she now has all
information required for the refinance of her property. Should you have any
further questions, please feel free to contact us.[redacted]Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 29th, 2017Dear [redacted],I am writing in response to the complaint made by [redacted] on behalf of Hilltop Apartments/Towne Properties. The Community Manager, Jackie Murray did offer to honor the original quoted price of $1269, there was some confusion with the price due to a rent...
increase between the time of the application and the move it date. The water and sewer fees had also increased during this time period. Jackie Murray informed [redacted] that Hilltop would honor the original quoted price of $58 for their September payment and then in October, with required 30 day notification, the rate would then increase to the $63 per month.I have attached the signed applications for both [redacted] and [redacted] that states that the $150.00 that each paid (Total of $300) was indeed a security deposit. Hilltop processed the request to refund the full amount of $300 on September 5th, 2017. Hilltop did agree to refund the deposit even though the application clearly states that “I/we hereby agree that Towne Properties may retain the entire holding deposit of $150 tendered by me/us with this lease application should Towne Properties approve the lease application, and I/we for any reason fail, refuse or decide not to execute a lease agreement with Towne Properties for the unit described below.” (Please see attached, signed lease application for both parties). It does take up to 30 days for the check request to go through our past resident’s department and then to the accounting department to process and mail the refund. The check for the refund of $300 is being cut today, September 29th, 2017. The customer’s request of having the deposit refunded was already in process upon receipt of this notification. This is what the customer stated was their desired settlement and Hilltop/Towne Properties has complied with that request.Please let me know if you have any further questions or concerns in regards to this matter.Sincerely,Threva ** J[redacted]Area Manager Towne Properties513-478-2919ThrevaJ[redacted]@TowneProperties.com
Please see attached response.[redacted]
[redacted]
[redacted][email protected] August 24, 2015 towneproperties.com[redacted] Cincinnati Revdex.com Marketplace Resource Consultant 1 East 4"St., Suite 600 Cincinnati, OH 45202Re: [redacted], ID #[redacted]Dear [redacted]:Our District Manager spoke directly with Mr. [redacted] regarding the issues in the complaint. It was explained that Towne Properties only began managing the Association in December 2014 and was not involved before this date.It was also communicated to [redacted] that our District Manager has made contact with [redacted], the current Developer and Board of Directors for the Association. They have committed to taking action on the maintenance issues mentioned in the complaint as soon as possible.[redacted] stated he would rescind the complaint against Towne Properties,however he was informed that we would respond to the complaint and he could respond accordingly.Sincerely,Derek J. W[redacted] Vice President[redacted]
[redacted]
[redacted]
[redacted] *
To whom it may Concern, ID of [redacted] This is in response to a complaint filed by [redacted], previous address was [redacted] In his complaint [redacted] states that he had an issue with bed bugs, no other apartment in this unit had a problem and our pest...
control person checked and treated [redacted]’s apartment and is confident that [redacted] or one his guest brought them into his unit. I have no idea if [redacted] had to dispose of his furniture, the fact is [redacted] left his unit with zero notice; I will include a copy of his Notice to Vacate, dated 3/31/2015, the same date he moved out. We didn’t know he had moved out until he dropped off his keys the same day he turned in his Notice to Vacate. I as the Community Manager inspect every unit when a resident moves out and I didn’t see any evidence of bed bugs during this inspection. [redacted] also complained about mold and as he mentioned in his complaint I had his unit inspected by [redacted], for mold, and his unit received a clean report. I also check units for mold or signs of leaks during my move-out inspections and I didn’t see mold present or signs of leaks. [redacted] states he cleaned the carpets before he moved out, I am including photographs I took during my inspection and they will show large blue stains in the dining area as well as large dark stains and debris scattered on the carpet in the living room. I am not inclined to remove the charges for the reasons and facts stated in this letter. ...⇄ Stephen A. S[redacted] Community Manager Harper’s Point Apartments
April 20, 2017 Towne[redacted] PropertiesCincinnati Revdex.com at The MonasteryMarketplace Resource Consultant 1055 St. Paul Place1 East 4th Street, Suite 600 Cincinnati, OH 45202Cincinnati, OH 45202 [redacted] tel [redacted] fax [redacted] towneproperties.comDear [redacted]:The following is in response to your letter of 4/14/17 with reference to Case #[redacted] for [redacted].Our maintenance personnel went back out and met with [redacted] again on his gutter issue. Our maintenance personnel explained to him that the gutters on his building are sloped to direct storm water a certain direction and there was no malfunction with them nor were they loose. According to our personnel everything is functioning properly and [redacted] now understands that.With regards to the painting of his unit, this is going to be done this year, and is scheduled by the Board of Directors, not Towne Properties.I hope this answers your questions. Should you have any others please feel free to contact me.Sincerely, Derek W.Vice PresidentDJW: pjscc: Annabel W.- Towne Properties
We are in receipt of a complaint filed by Mr. [redacted], an owner who resides in [redacted], one of our managed community associations. We regret to learn that Mr. [redacted] is not satisfied with recent correspondence from our office advising him that his inquiry will have to be...
presented to the [redacted] Board of Directors. There is presently no evidence that the vehicle in question is in violation. Guests are permitted to utilize visitor parking for up to one month without requesting an extension from the association. Should the vehicle remain in it's present location, at the commencement of the next regular Board of Directors meeting, the matter will be addressed.[redacted] Senior Manager Of Community Associations Towne Properties
Good afternoon,I was contacted by the company I made my complaint about and we were able to reach an agreement. Please remove my complaint. Thanks!-[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are in receipt of your letter dated 4/10/16
with regard to Case No. [redacted] Ms. [redacted]. We have reviewed the concerns
submitted by Ms. [redacted] on April 19th regarding the documents related
to the refinancing of her home at [redacted]We contacted the company
who...
provides the documents and it is evident a problem occurred because Ms.
[redacted] was under the impression it was a rush delivery request on the order that
was placed on April 8th. A rush order is normally completed within
24 hours after the request. The mortgage company requested normal delivery
which is done within 8 to 9 business day timeframe. All items ordered were sent
to Ms. [redacted] on April 21st,In addition, our office provided additional information as it was requested.We have spoken with Ms. [redacted] and she believes she now has all
information required for the refinance of her property. Should you have any
further questions, please feel free to contact us.[redacted]Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
September 29th, 2017Dear [redacted],I am writing in response to the complaint made by [redacted] on behalf of Hilltop Apartments/Towne Properties. The Community Manager, Jackie Murray did offer to honor the original quoted price of $1269, there was some confusion with the price due to a rent...
increase between the time of the application and the move it date. The water and sewer fees had also increased during this time period. Jackie Murray informed [redacted] that Hilltop would honor the original quoted price of $58 for their September payment and then in October, with required 30 day notification, the rate would then increase to the $63 per month.I have attached the signed applications for both [redacted] and [redacted] that states that the $150.00 that each paid (Total of $300) was indeed a security deposit. Hilltop processed the request to refund the full amount of $300 on September 5th, 2017. Hilltop did agree to refund the deposit even though the application clearly states that “I/we hereby agree that Towne Properties may retain the entire holding deposit of $150 tendered by me/us with this lease application should Towne Properties approve the lease application, and I/we for any reason fail, refuse or decide not to execute a lease agreement with Towne Properties for the unit described below.” (Please see attached, signed lease application for both parties). It does take up to 30 days for the check request to go through our past resident’s department and then to the accounting department to process and mail the refund. The check for the refund of $300 is being cut today, September 29th, 2017. The customer’s request of having the deposit refunded was already in process upon receipt of this notification. This is what the customer stated was their desired settlement and Hilltop/Towne Properties has complied with that request.Please let me know if you have any further questions or concerns in regards to this matter.Sincerely,Threva ** J[redacted]Area Manager Towne Properties513-478-2919ThrevaJ[redacted]@TowneProperties.com
Please see attached response.[redacted]
[redacted]
[redacted][email protected] August 24, 2015 towneproperties.com[redacted] Cincinnati Revdex.com Marketplace Resource Consultant 1 East 4"St., Suite 600 Cincinnati, OH 45202Re: [redacted], ID #[redacted]Dear [redacted]:Our District Manager spoke directly with Mr. [redacted] regarding the issues in the complaint. It was explained that Towne Properties only began managing the Association in December 2014 and was not involved before this date.It was also communicated to [redacted] that our District Manager has made contact with [redacted], the current Developer and Board of Directors for the Association. They have committed to taking action on the maintenance issues mentioned in the complaint as soon as possible.[redacted] stated he would rescind the complaint against Towne Properties,however he was informed that we would respond to the complaint and he could respond accordingly.Sincerely,Derek J. W[redacted] Vice President[redacted]
[redacted]
[redacted]
[redacted] *
To whom it may Concern, ID of [redacted] This is in response to a complaint filed by [redacted], previous address was [redacted] In his complaint [redacted] states that he had an issue with bed bugs, no other apartment in this unit had a problem and our pest...
control person checked and treated [redacted]’s apartment and is confident that [redacted] or one his guest brought them into his unit. I have no idea if [redacted] had to dispose of his furniture, the fact is [redacted] left his unit with zero notice; I will include a copy of his Notice to Vacate, dated 3/31/2015, the same date he moved out. We didn’t know he had moved out until he dropped off his keys the same day he turned in his Notice to Vacate. I as the Community Manager inspect every unit when a resident moves out and I didn’t see any evidence of bed bugs during this inspection. [redacted] also complained about mold and as he mentioned in his complaint I had his unit inspected by [redacted], for mold, and his unit received a clean report. I also check units for mold or signs of leaks during my move-out inspections and I didn’t see mold present or signs of leaks. [redacted] states he cleaned the carpets before he moved out, I am including photographs I took during my inspection and they will show large blue stains in the dining area as well as large dark stains and debris scattered on the carpet in the living room. I am not inclined to remove the charges for the reasons and facts stated in this letter. ...⇄ Stephen A. S[redacted] Community Manager Harper’s Point Apartments
April 20, 2017 Towne[redacted] PropertiesCincinnati Revdex.com at The MonasteryMarketplace Resource Consultant 1055 St. Paul Place1 East 4th Street, Suite 600 Cincinnati, OH 45202Cincinnati, OH 45202 [redacted] tel [redacted] fax [redacted] towneproperties.comDear [redacted]:The following is in response to your letter of 4/14/17 with reference to Case #[redacted] for [redacted].Our maintenance personnel went back out and met with [redacted] again on his gutter issue. Our maintenance personnel explained to him that the gutters on his building are sloped to direct storm water a certain direction and there was no malfunction with them nor were they loose. According to our personnel everything is functioning properly and [redacted] now understands that.With regards to the painting of his unit, this is going to be done this year, and is scheduled by the Board of Directors, not Towne Properties.I hope this answers your questions. Should you have any others please feel free to contact me.Sincerely, Derek W.Vice PresidentDJW: pjscc: Annabel W.- Towne Properties
We are in receipt of a complaint filed by Mr. [redacted], an owner who resides in [redacted], one of our managed community associations. We regret to learn that Mr. [redacted] is not satisfied with recent correspondence from our office advising him that his inquiry will have to be...
presented to the [redacted] Board of Directors. There is presently no evidence that the vehicle in question is in violation. Guests are permitted to utilize visitor parking for up to one month without requesting an extension from the association. Should the vehicle remain in it's present location, at the commencement of the next regular Board of Directors meeting, the matter will be addressed.[redacted] Senior Manager Of Community Associations Towne Properties
Good afternoon,I was contacted by the company I made my complaint about and we were able to reach an agreement. Please remove my complaint. Thanks!-[redacted]