Super Motel

This issue was resolved on the 7th of January where customer accepted an apology and 50% refund Now customer is just trying to do wrong thing by making complaints First of all this reservation was third party site ( [redacted] .com) and she booked our smoking suite room and when she arrived at property she wanted non-smoking and we don't have non-smoking of that type of room at our property This issue was resolved through third party ( [redacted] .com) and we resolved it through themFor proof I am attaching a receipt showing refund and case resolution

Hello Conciliation Department, Thank you for notifying our office of the update to the concern filed by [redacted] at the Super property in Madison, IN While Super is solely the franchisor of the Super trademarks and service marks to independently owned and operated Super guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees The guest has made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriouslyWe have notified the owner/operator of this facility and conveyed our expectation that he take steps to address the situation adequately Please know that we truly appreciate Ms***'s feedback and the opportunity to respond to her concerns Best Regards, [redacted] *Liaison, Customer Care Wyndham Hotel Group Phone: ###-###-#### Fax: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To Whom It May Concern: Cara Gleich, Case # [redacted] , had checked into [redacted] on April 28th, and was charged for nights rent of $for the room and another $was authorized on the guest’s credit/debit card for a security depositOn the morning of April 29th,2017, *** [redacted] released the deposit as indicated in the attached receipt with an approval and authorization code of # [redacted] After speaking to the guest via phone call the following day, I had informed her to call her bank to find out how long their processing period isMost banks such as [redacted] have an average processing period of 7-business days [redacted] ***, and other banking/credit card have an average of business daysPlease see attached receipt as evidence of return of security depositIf you have any issues accessing the file, please let me knowThank you, [redacted] General Manager [redacted] **

Re: ID [redacted] Dear [redacted] : Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property located in [redacted] , SC We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experience We apologize that the property did not meet Ms [redacted] 's expectations of Day's Inn's high standard of guest service The property has refunded $to Ms [redacted] 's credit card If you need any more information on this matter, please contact me directly at [redacted] .com Regards, [redacted] Liaison, Customer Care Phone: [redacted] Fax: [redacted] .com

Hi [redacted] ,My name is Hether and I am the General Manager from the North Super on Skyline BlvdCurrently I'm trying to locate your canceled reservation so I can look into your concern and make the necessary correctionsHowever I do not have you in our system to pull up the recordsOur cancelation policy is hours before day of check in by 4pmI noticed you said you had an email confirmation showing it was by 6pm, if you could email that to me that would be very helpful in locating your canceled reservationOf course we would honor the cancelation email that you had receivedAlso that would give me a chance to forward that to our DOF to make the appropriate changes if there is an error with our generated emailsYesterday afternoon I had left you a message on your voicemail, if you prefer to communicate via email instead I'll make sure to keep my eye out for future emailsThank you for your time today and I look forward to hearing from youHave a wonderful weekend!Hether [redacted] General ManagerNorth Super

We had this guest reservation through Hotels.com for daysGuest has extended repeatedly her stay in same room for daysAfter staying in same room for days, guest complained about bedbugsshe also complained to Health deptSo health dept rep came next day and check her room thoroughly twiceHe didn't find any bedbug infestation in the roomTo be sure we also called, our nationally recognized pest control company to check that roomThey also didn't find any bedbug infestation in that roomWe have written paper from pest control proving there was no bedbug infestationGuest is asking all days stay refundIf there was no problem of bedbugs proven by health dept and pest control, how can we refund full amountAs courtesy, we offered one day refund, even though there was no problem with roomBut guest refuse to accept it

Tell us why here...I'm sorry,but you are incorrect about the double charges for your room.The [redacted] was not charged for that room.Today I spoke with representative from the League / ***/ and he is willing to pay for the room you occupied.I will be emailing you detailed folio with all transactions / with refund to your cc and charge to League's cc/.Thank you

This guest checked in at 10:36pm advised front desk that only people would be occupying this roomWhen in fact people had occupied this roomMr [redacted] informed front desk that he wanted to extended his stay another day in the morning, our check out time is 11amHe called a few minutes later demanding (4) more towels, Mr [redacted] was advised he could wait for housekeeping or come to front desk & pick up towels, company policy for safety reasons front desk clerks are not permitted in guest roomsHe then proceeded to use inappropriate language with clerkAs a courtesy we only charged him $for a late check out usually it is a full day chargeHe checked out at 1:16pm Aug & was rude & disrespectful to the front desk clerkThe $charge was not for people occupying the room it was for late check outAs a courtesy we will refund $back to Mr***s Visa card ending in *** Thank you, [redacted] ***

Hello: Guest is currently staying at the propertyWe spoke personally with the guest and saw that there was a miscommunication regarding the nights bookedThe booking was originally quoted for three nights, and he was quoted a price for four nightsWe agreed to shorten the stay for a single night and refunded the differenceGuest was satisfied with the resolution and ended up staying a few more nights with us Regards,Amar S***

Reservation was received from [redacted] for arrival March 29, Cancellation terms quoted from this reservation: "Cancellation: Please note, if cancelled or modified up to day before the date of arival, no fee will be charged If cancelled or modified later or in case of no-show, percent of the first night will be charged." The reservation was not cancelled We held the room all night for the guest The reservation was a no-show and was charged accordingly per the terms of the [redacted] reservation

I want to let you know that I am very limited what I can discuss do to HIPPA with regards to this complaintWhat I will tell you is that there was one date of service billed to insurance on 5/16/The insurance payment for that claim was received on 6/9/due to a major staffing change with insurance and billing management, the first statement did not go out until 9/26/for $58.00I am cleaning up a large scale mess on accounts and insurance, and have been for the last six monthsI am auditing each account before a statement goes out to make sure it is correct because I trust nothing that was done previouslyI am spending days a week o this during office hours and evenings and weekendsHope this helps you understand what is happening from our end...so there was a little grace period that is not our protocol now for post insurance billing.The second statement went out on 11/21/with a second statement re-bill fee of $25, making her total due $and the only response is that they were inactivatingThe third statement went out on 12/16/with a third statement re-bill fee of $for a total due of 133.00.All three statements went to the same addressI received and posted payment from her on 12/23/for I adjusted off the third bill fee as I figured they had crossed each other in the mailThe second fee still stands and is due and payable by herShe signed paperwork for financial responsibility regardless of insurance and that we file claims as a courtesy to help families have treatment without having to be reimbursed after they pain in fullShe sought treatment here for a family member, we had one appointment and after insurance, she was billed, repeatedlyWe received two notes from her after statement two and threeThe remaining balance still stands of $and will continue to grow as she is collection prep status now for non-payment of this balanceWe have given her every courtesy and we understand that she is not happyWe can't change that so we know that our office is no longer a good fit for her and that's okShe is still very financially responsible for the remaining balance due.I hope this gives you the insight you needWe cannot be a bank to our patients and have had to go to this protocol because of that way of thinking from some patientsThank you for you time and consideration.Respectfully, SusanInsurance/Billing ManagerS***/B [redacted] Pediatric Dentistry

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Motel is in error in saying that I stayed the full daysI had intended to, but then the bedbug issue arose, and I sought medical attention and was told by the Practitioner that they were, in fact, bedbug bites and that I should move out immediatelyShe also advised that by law, the hotel would have to be treated in its entiretyTo treat one room, is not enoughThe Environmental Health Deptof Roanoke was contacted by me, and the gentleman did in fact go out to investigateHowever, his 'not seeing' bedbugs is quite commonThey are very difficult bugs to findThey are also very difficult to treat for disposal of the problemThe Environmental Health Deptdid a great dis-service to me, a citizen and patron of the hotel, by not listening to the diagnosis of the Medical ProfessionalThey were indeed bedbug bites, very viscous ones, of which I told them I had pictures of to document the bitesI also told Environmental Health, that I believed that the bugs entered via my suitcase on the floor, under the window, to the right of the air conditioning unitThey were not specifically in the bed, but there was blood on the sheets and the bugs bit me via my clothing at nightsBedbugs are notorious for not being able to be found, especially in the light of dayI told Environmental Health that I had 'saved' two of the dead creatures out of my clothing This manager and the hotel's owner, were never co-operative with me in the very first place when I did as I had been instructed, by the Health Professional, and presented the Manager with a copy of the documentation of the Medical reportHe claims not to 'have seen a copy'- however, the Staff and I myself, saw it in his hands when they passed it off to him behind the CounterIt is a disgrace to him, and to Super Corporate who I also contacted that they did not immediately re-fund my money to me, the customerThis problem need never have gone this farThe Reservation was made through Hotels.com and the Manager and Owner REFUSED from the outset, to even deal or talk to Hotels.com regarding the problem My Medical bills total $+ which I have given to the Revdex.comThe Hotel refund is exactly $If the motel Manager or Owner will contact Hotels.com and deal with them, as they should, the amount of the Motel refund, might be slightly lessThe Medical bills standBecause of the belligerent attitude of the Motel's owner and Manager, this whole situation has caused me more stress and time than necessaryI expect a full reimbursement of both [redacted] , RN, BSN

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] , at the Super We are sincerely sorry to hear we did not provide the guest, with an excellent Super experienceYou can count on our team to help resolve your concernsSuper is committed to assuring that all of its properties provide good service and quality accommodationsWe would be happy to assist Ms [redacted] on resolving her concern Please provide the following information to help us expedite the process: Address of the property As soon as we receive this information, Super Customer Care will look into this further and respond backIf your office requires any further information regarding this, please contact me at ###-###-####Sincerely, [redacted] Customer Care SpecialistWyndham Hotel Group [redacted] **Aberdeen, SD 57401###-###-#### [redacted] @wyn.com

I will reply one more time This guest booked on a nonrefundable, noncancel reservation It states clearly on the internet that the discount is for prepaying, All my employees have been with me for awhile I checked with all of them and they said they did not tell this gentleman that it would be refundedAll hotels sell reservations that re nonrefundableIt is an industry standardHe keeps stating that the receptionist told him this and I believe that to be untrue

Our apologiesDouble charge foundOne night refunded

Good Afternoon: Thank you for taking the time to bring your concerns to our attention and allowing us the opportunity to address your needs We are sorry to hear we did not provide the guest with an excellent Super Worldwide experience You can count on our team to help resolve their concernsWe have reviewed the concerns and will send a check to Ms [redacted] in the amount of $ Please allow up to weeks to receive the checkI apologize for what they have experienced and for any inconvenience this has caused them I sincerely hope they will give us an opportunity in the future to extend our usual hospitality Please know that we truly appreciate your feedback and the opportunity to respond to your concernsCount on me, [redacted] Resolution Consultant Wyndham Hotel Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com spoke with the business and he stated that they did refund her money, but she booked through [redacted] , so the refund was given to [redacted] for all nights, and [redacted] would need to provide her with the refund

Initial Business Response / [redacted] (1000, 8, 2015/06/16) */ Contact Name and Title: Ryan C [redacted] , CFO Contact Email: [redacted] @GMAIL.COM Currently, many manufacturers do not include spare tires and jacks as standard equipmentThis includes Hyundai, Toyota and HondaAs manufacturers continue to strive for lower vehicle weight and increased fuel mileage, the spare tire and jack kit has been removed as a standard item and is available for purchase by customersA conservative estimate of new vehicles sold without spares is estimated to be 65% Separately, with regard to the damaged parts that Ms [redacted] is looking to replace, it is my understanding is that the first quote was provided to her and was not VIN specificAdditional pricing information was provided to her when the VIN number was avaiable and the estimate exceeded the actual pricing for the parts specific to her vehicleThere was no attempt to mislead Ms [redacted] , but we can certainly appreciate her concerns regarding price Ms [redacted] is certainly able to obtain the desired parts for her vehicle at what we believe to be a reasonable priceWith regard to the spare tire and jack, those items are available for sale through our parts departmentsIf Ms [redacted] would prefer that I provide her with an exact quote including tax for any specific items rather than contacting our parts department, I can certainly do so OFFER: Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not told a spare and jack were not included! I have purchased other vehicles recently and they all had oneThis company is not telling the truthI was not told they didn't have the proper VIN nor was I contacted about a lower priceThey tried to charge me $for a length of pipeNo, they are not touching my vehicleI had it fully repaired elsewhere for much lessThey have a poor record w the Revdex.com so that's proof of their poor business tactics Final Business Response / [redacted] (4030, 13, 2015/06/30) */ Please find below a article printed by Consumer Reports addressing the issue of spare tires and the fact that many manufacturers have moved away from providing spare tires Link: http://www.consumerreports.org/cro/news/2014/08/your-next-car-may-not-have-a-spa...⇄ Your next car may not have a spare tire Sealant and inflator kits being used to save weight and fuel Published: August 16, 09:AM Find Ratings blob logo Tires Most car buyers aren't in the habit of checking for a spare while they're kicking tiresBut if you're in the market for a new car, it might be worth a peek in the trunk Nearly all car companies are eliminating spare tires from their modelsSome upscale and performance cars are instead coming with run-flat tires--tires specially designed to operate for a limited distance after losing air from a typical punctureBut if you're looking at something more mainstream, the chances are all you're going to get is a small air compressor and sealant kit for minor punctures(See our tire inflation kit evaluations.) Carmakers say the reason to skip the spare is due to increased pressure to squeeze more miles out of every gallon of fuelAnd ditching a 40- or 50-pound tire and jack helps to increase mpgA reason they don't mention as often, though, is cost How to prepare for driving without a spare tire The argument could be made that dropping the spare makes sense, given that tire changing is a skill that has largely gone away, much like operating a manual transmissionIncreasingly, people just don't know how to do it, and they would rather call a roadside assistance servicePlus, modern tires are pretty durable, with industry statistics indicating that most drivers average around seven years between flats The problem is that an inflator kit won't help if a tire gets a slice in the sidewall or suffers other more-serious damage than a basic tread puncture(Read "My luxurious BMW 750iL run-flat nightmare.") Some aftermarket suppliers and car dealers offer spare tire kits, including the tire, a jack, and a lug wrench costing anywhere from $to $ Whether you prefer to change your own tires or call for a tow truck is entirely up to youBut as always, the best advice is to know how your car is equipped before you take deliveryDon't rely on the sales staff to tell you the new car has no spareOf course, the best time to find out is in the showroom, not roadside, right after you've had a flatThis is especially good advice for first-time car buyers/owners Here's a list of cars we've tested that came with an inflator kit instead of a spare tire Acura RLX Audi TT Buick LaCrosse Cadillac CTS Cadillac SRX Cadillac XTS Chevrolet Camaro Chevrolet Malibu Chevrolet Spark Chevrolet Volt Dodge Caliber Dodge Dart Fiat Ford C-Max Ford Focus Ford Fusion Ford Mustang Honda Accord Hyundai Accent Hyundai Elantra Hyundai Sonata Hyundai Veloster Infiniti G Kia Forte Kia Rio Kia Soul Land Rover Range Rover Sport Mazda MX-Miata Mitsubishi i-MiEV Nissan Leaf Porsche Porsche Boxster Porsche Panamera Scion iQ Smart ForTwo Toyota Prius Volvo C Volvo S Keep in mind that the list is growingSome models, such as the Kia Optima we tested two years ago, that came with a spare tire and aren't on the list, now come with just an inflator kit OFFER: