Super Motel

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I am waiting to hear the general manager's response to me by Octas told to meI do not accept/reject his response until he makes it right

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Yes, I contacted the third party, [redacted] and they would not issue a refund Regards, Maisey Bradley

The customer had called inquiring about having a birthday party and we gave her all of the information that can be found on our web site as well as answered her questions? ? ? ? She was told that in? order to book a party and get the party package? she would have to? have or more painters as well as put down a deposit? to confirm? her day, time and space, which package was being purchased, the choice of a cake or a plate, party favors, pizza, invitations, staffing a host, and everything else that is included? We took her information down as if she were booking a party and at the time she said she would call back with the deposit? She never called back? When it was time to check our planner for the upcoming parties of the week, we noticed that she had still not put down a deposit and called her to ask her for it and to confirm she was indeed coming to our studio for a party? I believe we attempted several times to contact her, called her and left her vm messages and? didn't hear back from her at all? She walked in on the day she thought was confirmed for her scheduled? She only had painters? The store was very full and there weren't enough seats available for her and her guests? She was frustrated and demanded she receive a party? We actually offered her a free party plate a to make up for any misunderstanding? Her complaint to you is inaccurate? She did not pay for a party package, she paid a regular service fee for walk in customers? She did not confirm her party reservation a week ahead of time, we require a $deposit at the time of booking which she never paid? We assisted her as we normally would assist anyone walk in group with a group her size.Please let me know if you need any more information.Thank you for your time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted Expedia and they did call Hotel and hotel stuff refused to refund the room at the price it was booked minuites after it was booked Whatever their policy is, this is crookery and bunch of excuses Company owes me 160+ dollars Regards, [redacted]

Hey [redacted] ,I have to apologize as I just received your letter as of today July 24, As the notice states I Was sent one a week agoI will attach a copy letter that was sent to to Wyndham from my behalf at the time of this incident with guest [redacted] Case Notes : Case # [redacted] - 07/16/[ (Site 03112) COBIAEDG (COBIAEDG) ]@10:20:AM: guest claiming statementsguest had a older gentlemen with her who walked outside to grab a coffee during breakfast hoursno further notes, as seems guest will justify her storyI'm the GM of property would be no reason why I would not want to give my name outI should of had guest arrested for putting her hands on meSimply gave up on doing my best to help her when she started yelling and putting hands.Case Notes : Case # [redacted] - 07/16/[ [redacted] ROSSI/ CUSTOMER CARE@8:20:AM: added pointsCase Notes : Case # [redacted] - 07/13/[ [redacted] ROSSI/CUSTOMER CARE@10:52:AM: Folio shows a charge of $75.82, including a refund of $Called guest at the "Alternate" number and got a voice message system for someone elseCalled the "Mobile" number and the number only supports text messaging and cannot accept a call or voice messageSending email apology and advised of points being issued as a gesture of good willPayout for points will not be charged to the hotel***Issuing 15,WR points and charging AAAGS $to resolve issue.Case Notes : Case # [redacted] - 07/04/[ [redacted] ROSSI / CUSTOMER CARE@:49:PM : Email received 7/3/The air conditioner and TV were both brokenI called the GM on duty (he refused to provide his name)He said that he would need to enter my room each time I wanted to turn on the TV He enteredHe said: we are not a part of Super or Wyndam : I can do whatever I want to youI am a single womanHe said this while standing in my room alone with meI no longer feel safeI could not reach anyone at Super to help meI contacted the Revdex.com.Case Notes : Case # [redacted] - 07/03/[ [redacted] CUSTOMER CARE@:58:AM : [redacted] called stating the television and air conditioner did not workThey called the front desk and was told the television does not work and they would have to send a man up to the room to assist herHe went up to the room and told her he would do whatever he wantedShe stated he was aggressive and she was scaredShe stated she wants a late check out and will be disputing the charges with her credit card companyShe is also reporting this to the Revdex.com and the FTC.Case Notes : Case # [redacted] - 07/03/[ (Site 03112) COBIAEDG (COBIAEDG) ]@:15:56AM : guest then claims I said "I could do whatever I want!" which at no time I saidI had mentioned to her that we were a privately owned hotel, that any matters or problems, I would be the one to talk to, to get resolvedShe goes onclaiming she could hit me (pointing finger hard at me)because I was in her roomto Summarize this, guest seemed to have anger issues, a simply matter turned into a violet aggression taking on meGuest will be given a 30% off stay, nothing more.Case Notes : Case # [redacted] - 07/03/[ (Site 03112) COBIAEDG (COBIAEDG) ]@:09:AM: at around7:00amthis morning 07-03-2015, I receive a phone call from Ms [redacted] claiming her TV was not working, said "no signal"I politely ask the guest if she would be ok if I guide her threw which require easy steps to have the TV back to CABLE modeGuest then starts yelling for no reason, " that she was fed up, the TV is broken, AC is not working!" I then offered to help her by going to the roomWhile I'm walking to towards the room with her on the phone still, then starts demanding a free nightShe then goes on, that we are a Wyndham we shouldn't have these kinds of problemsAgain, kindly I mentioned to the guest that a full refund could not be given, that partial of the stay will be deductedShe did not see it fair and demanded she gets what she wantsI waited outside the room, she then lets me in the room, in which I changed input setting back to CABLE mode, I explained the guest, that a partial of stay will be given once more, again insisted I was mean and would not do what she asked forThen guest starts yelling, pointing at my with some force on my chest, almost in a hitting matters, I asked guest not to put hands on me, again pointing hardI simply help guest with problem, demanded her to check out at check out time due to the behaviorshe then slams the door.Let me know if you have any questionThe above shows the conversation between myself and customer care from wyndhamSincerely [redacted] General Manager

Revdex.com Case #: [redacted] Hotel Site #: Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Super property in Albuquerque, NM To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before April 17th As a company, we’re committed to delivering a great experience with every stay with us Thank you,Jazmine M

I made the reservation on [redacted] for a night with tax and an extra fee due at the hotel for Plus a security depositUnfortunately I was coming alone and used my husbands card to make the reservation so since he wasn't present I had to provide a card in my name so I would have to drive mins to transfer the money on to my account and then another mins back to the hotel (note just made a hour drive from Texas) so we asked about cash but the deposit would need to be on a card or pay for the depositThen the GM said no has to be on a card only and by the time we would have gotten to the bank the wouldn't even post until the next daySo I wouldn't be able to even use it but he refused to take cash and became very rude with us when we asked for the owners name and contact info saying no one was higher than him and it won't changeSo now I'm in Las Vegas with no room to stay it a place I've spent on so I could have this room with no refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There are several things in ***'s response that I would like to bring up now She said that we are being charged for hours for our engagement session with her We were never made aware that we were only allowed hours for this session We thought this was all part of the package and there wasn't a breakdown by hours for this If we would have known this, we would have hurried up even faster and would have cut her off before we reached that hour mark At no time did [redacted] tell us during this day that we were going over on time either [redacted] says that she took pictures of our familes--we have no pictures with our families at all from this day No pictures with my parents or my whole immediate family, no pictures with friends that came from out of the country, no pictures with my husbands immediate family, none We received ONE picture with our entire wedding party....ONE! I just don'get how us receiving a little over pictures when over 1,were taken this day is okay She did offer to take pictures with our families after this but you cannot redo a wedding and we had family and friends there from all over the country and outside of the country so it would be near impossible to get them all together again This is why we rejected this offer We wanted pictures from our actual day--the most important day of both of our lives--not pictures on some random day after this day is over As for the video of the maid of honor speech and best man speech [redacted] says that I would not have been happy if she didn't find a way to record these I NEVER asked [redacted] to record these myself....she did this on her own Why should we be charged for something that we never asked her to do and like [redacted] said.....wasn't in the contract either I didn't even know she recorded these until after the fact [redacted] also stated that I put a rush order on getting this video At that time, I believed us to be friends and I KINDLY asked her to send me this video If I would have known I would be charged later on for a RUSH ORDER I would have never asked her for it I feel like my husband and I are getting screwed over with this When [redacted] first found out she lost the pictures, she told us she would try and recover them AND give us our money back Than it changed to recover the pictures OR our money back and now it is either This is not the way to run a business We hired [redacted] to do a job that WASN'T done We are the ones who now have nothing to look back at for this day and we were charged for her mistake? This is not right If this isn't resolved, we will be forced to bring her to court Regards, [redacted]

Final Consumer Response / [redacted] (2000, 7, 2015/10/29) */ The company has refunded the overcharged amount to my cardMy complaint is settled

Initial Business Response / [redacted] (1000, 5, 2017/03/10) */ As stated by Ms [redacted] , there was an issue obtaining financing for the vehicle that she was attempting to purchaseThe financing institution provided a conditional approval, however; the proof of income as required by the bank did not substantiate the income stated on the credit applicationAs a result of this, the financial institution agreed to provide financing if the customer would put [redacted] down on the vehicle to reduce the overall amount financedThis change in the finance terms did not change the price of the vehicle as suggested by "yo-yo" financingThe amount of the loan would simply have been reducedWhile Glenbrook Hyundai would very much like to assist Ms [redacted] in purchasing this vehicle, we do not provide financing and the financing terms are set by the bank Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The income submitted was incorrect and was at no fault to oursThey submitted income that was [redacted] k less then what we madeThey then wanted to refinance at [redacted] and [redacted] down when the original contract was for zero down and at [redacted] When we said that was not gonna work we were told that they lost [redacted] on this dealWe lost much morereturned a vehicle that they recommended instead of paying it off, insured the vehicle and referred someone who bought a vehicle in which they made a profitSo not sure how they lost! Then when we did return the vehicle I received a text from their fianance guy threatening to report the car stolen when it had been returned the day beforeNot to mention I received in the mail letters from them dated the same dayOne was for not being able to Finance and another congratulations on purchasing my new vehicleBoth dated march and vehicle was supposedly purchased and contract signed on February Final Business Response / [redacted] (4000, 9, 2017/03/13) */ Unfortunately, the financial institution establishes the parameters under which they are willing to provide a customer a loanGlenbrook Hyundai works to facilitate loans, but we do not provide them to consumersIn this instance, Glenbrook Hyundai shared the terms acceptable to the bank with the customer and they customer was not willing to agree to those termsFurthermore, the interest rate is established by the financial institutionWe entirely understand if Ms [redacted] was not happy with the loan parameters as established by the financial institution, but her decision not to accept those terms were her decisionAs previously stated, the sales price of the vehicle did not changeWe are not in a position to sell a vehicle for which a customer does not have financing or cash payment available to pay for the vehicle

Hello,The reason this customer was placed on Do Not Rent at the Super in Brooklyn Center is because the day manager discovered through conversation with him and others that he has a tendency to go from hotel to hotel in the area and find reasons to complain to be able to be compensated for his staysWhenever a customer makes a complaint at our hotel, we offer them a solutionIn this case it was that we offered him 50% back to his room and also the option to switch his roomWhether the customer finds that acceptable or not is up to themThey are at any time able to check out and find accommodations elsewhere if they do not find it satisfactoryAt the end of the day a transaction was made to pay for renting the room for the nightThe room is a product, and if the customer is not satisfied with the product they can choose to shop elsewhereThis guest accepted 50% off and we gave him his money back alreadyIf he was not satisfied with the solution then he should have told us at that timeThe customer then complained to corporate Wyndham twice after that even though he was satisfied with the solution presented to him at the hotel levelAfter which he is going to the Revdex.com only to seek further compensation.The decision not to rent to him again was made after his actions were discussed with the front desk staff and the GMAt this location we have many people that are placed on the Do Not Rent list for various reasons, one of which is making complaints in an effort to pay nothing for staying at the propertyThe reservation he made for the last night at the Super was made through a third party travel agent, hotels.comWe are not collecting payment on this reservation from hotels.comHe can easily request a refund from them and they will obligeSince the reservation was made through a third party, they would not know who is on our DNR list or notThat is why the customer would not know until they arrive on propertyIn this case since the customer did not stay, we will not be charging for the reservationOur front desk even called hotels.com to inform them however of the situation and not to charge the customer for that night.We do not wish to do this to a customer at all normally, but his actions were detrimental to the point of getting in the way of our daily businessAt the end of the day for a hotel manager we want to keep as many people coming back to our hotel as possible, but some people do not like to see reason and want only to stay the night without paying for it.Thank You,Zee

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Contact Name and Title: Ryan [redacted] Under separate cover, I have attached a copy of the repair order signed by Mr [redacted] and a copy of the oil change card that he received when he purchased the oil change packageAs can be seen, both items state that the transaction is non-transferable and non-refundable Clearly, Mr [redacted] has concerns about the completeness of the work performedWhile we do not offer refunds, we can certainly arrange for Mr [redacted] to work with a different service advisor and we can make sure that a thorough inspection is performed at the time of Mr [redacted] 's next oil change OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I explained already via email, to G Hyundai (and got a response/rejection in spite of that), I NEVER signed that document and I never saw that document with "someone else's signature that doesn't even resemble, my name), and I NEVER agreed to those terms for which they are binding me to nowI offered my drivers license as evidence and they never asked for itThis is a demand, what I initially asked forIf I have to go to court to get it, I will if this cannot be resolved here

He and his brother were both drunk when they came in He is disabled and his brother would not help him down the hall, and he basically crawled He didn’t even have the money for the $room He only paid $for his room and the front desk clerk was nice enough and paid the other $