Superior Accounting

We have made a several attempts to contact her in regards to the spare keyWe have also allowed her to cancel all products she was not happy with that she decided to purchase at time of deliverySome were already applied to the car and we still we decided to reimburse her backAll the paperwork has been turned in for those cancellationsThe tires did pass our safety inspection at the time of delivery so nothing will be done there

The deal will be unwound and will not persue it any further

Apt was scheduled on Saturday 4-2-extra key was given and the arm rest on the back seat had parts ordered for itEverything has been resolved and apologize for the inconvenience

There has been several conversations with myself and this customerThe vehicle was brought back in after she had purchased it due to her concernsThere was nothing major wrong with the vehicle or else we would have stood behind it and taken care of it regardless if the salesman was no longer with usThe vehicle is still running with no issues at this pointI have been waiting for the right vehicle to trade them out of the current one they are inUnfortunately with her current credit situation it makes things very difficultWe no longer have the van she traded in due to the fact this vehicle was sold months agoMy only option is for her to be patient and wait for the right SUV or van that the bank will approve and that she will acceptI mentioned a few door sedans but refused to look at anything else but an SUV or van

Complaint: [redacted] I am rejecting this response because: Nothing has been fixed, that is a blatant lieThe horn is a SAFETY feature that should have been in working order before I left the lotThe dealership has known about the horn since 3/12/and it is still not in working orderAmongst many issues with their deceitfulness I would rather not trade to the same dealership and individuals I have thus far and have to worry about the same issuesSincerely, [redacted] ***

She purchased the vehicle at a sales price of $15,When she calculated her payments online, she failed to input the state sales tax, doc fee, warranty, and GAPHer total amount financed after everything she decided to purchase was $17,which equals a $payment for months at 17.90% (all of this was disclosed in the finance office) We went with the approval through [redacted] that she herself got approved for She didn't have her down payment check with her at the time of the deal so she said she would bring it back the same day and grab her paperworkInstead of bringing her check to the finance office and picking up her paperwork, she dropped it off to the receptionist and leftShe didn't get a response from her sales associate because she called and text her at AM When she came in to pick up her paperwork, her concerns were addressedWe explained that her payment was based on her total amount financed and not just the sales priceWe told her that most of the online payment calculators don't take into account taxes, fees, warranty, and GAP which explains the discrepancy in payment amountsShe said that she understoodShe was also aware of the time she tried contacting the sales associate which is why she didn't get a response from her

Spoke with customergap insurance has been canceled and the down payment has been resolved

Unfortunately we as a dealership don’t have control over what interest rate the bank is going to approve a customer forIt’s all based off of what their current credit worthiness is at the time of purchaseWe will inform our customers of possible options of either a refinance or attempt to trade
out of their current vehicle if the credit supports itAlso depending on job security is another portion the bank will look atOur initial loan looks as if it did what it was supposed to do over timeFor that their next vehicle purchase allowed them to get a lower rate but unfortunately it wasn’t through usWe made an attempt to trade them out of this vehicle but with the new auto loan just recently purchased along with an employment change (now self-employed) made things difficultCould not find a bank to extend another auto loan due to what current events had taken place

Customer was aware we were waiting on a part to repair the Navigator when she purchased it and still wanted to take delivery of the vehicle before it was fully repairedWhen we were made aware that the horn was not functional we fully agreed to repair it as wellThe part we need is on national
back orderWe secured a used part and attempted to repair the vehicleWhen that did not work I told her I would work with her to trade her into a different vehicle and compensated her with a full tank of gas for her drive from Baker CityShe said she still wanted the Navigator and took the vehicle to Gentry Ford in Baker CityI was in contact with Baron from Gentry Ford about the needed repairsHe confirmed the part is still on national back order and we will sublet the work to *** *** to avoid having her drive from Baker City againIn regards to the paperwork not being turned in and her trade not being paid off in a timely mannerWe explained to her the bank was still required additional information to fund her loanShe knew what was needed before she took delivery of the vehicle. Continued to follow up with her to get the required information for the bank. When we finally reached her again and asked to provide the documents needed she said she was out of town and it would have to waitWhen we finally received the documents her loan funded and her vehicle was paid off. If we had gotten the documents back in a timely manner this could of all been avoided

I contacted *** *** regarding the Volvo he purchased. He told me the car had broken down. I explained we couldnot anticipate the reliability or future mechanical issues on any vehicles, especially a car with 169K miles that he purchased. I also reminded *** *** he
found the car at our Utah dealership and requested us to ship the car in for him which we did. *** *** told me the fuel pump had gone out on the car and he received a quote of $280. I was able to find the fuel pump for $and *** *** agreed to split the cost of the part. He told me his brother was a mechanic and would do labor for him. Hethanked me for helping him and told me he was happy. *** *** picked up the fuel pump at the end of May. *** ***
*** *** Larry HMiller Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me. They have offered to help pay to fix the motor and are willing to work with me.***
*** ***

Complaint: ***I am rejecting this response because:
That was the response that I expected from your companyBut realistically, your sales managers know what they will or won't be able to do in the future based off of credit and interest ratesWhich he took advantage of in lying and making promises he knew weren't plausiblePurchasing that car was never intended for purchasing another oneIt's purpose was to have a safe vehicle for ourselves and improve our credit to be refinancedYour responses as to why you can't follow through with your promises have changed every single time that you've been confronted with this issueEvery time we've came in there there has been a different excuseWe are still with our same jobs, just have transferred offices and are not self-employedI've worked here for a months and she has worked here for And I also don't understand how purchasing another vehicle has caused an issue? The debt to income ratio is still good, and we are still current on our outrageous paymentsYour company is very dishonest, the rest of the complaints on here as well as your responses to us goes to show just how little integrity you have.Sincerely,*** ***

Complaint: ***I am rejecting this response becauseI missed one or calls from them (work time ) and when I call back and call back hes never answers called the front deskAsk to speck to Jeff the bosses doesn't even call backI got a bill on 8-13-those changes are still on thereAnd I'm concerned on how much in extra there actually wasNon of my paperwork matches on sale price of the vehicleThere's different tax amount I payed or was charged and one has different extra warranty listed on itI had to re-sign one that I asked to take extra theft protection warranty off and they pulled a fast one on me with the new oneThe key replacement warranty is not able to be sold if the sale doesn't come with keysThey told me to wait days and claim lost key to get my 2nd key(fraud)I was being forced to keep it if I wanted 2nd key thats on contractTiresI had to ask for an alignment was handling badOn paperwork says ( ) sonot sure why they past your inspectionThe tires I have to fill all the timeDid the alignment pass the inspection?How about the cluster I had to have Nissan fixA back break light that was outHow about the experience of dropping my key in the Dropbox as instructed , come back to they don't know where my keys are, job not done, just my keys left in the mailbox Saying I was lying at the time I drop them off when I had Uber confirm time of pickup from thereSincerely,*** ***

Everything that was promised in writing at the time of delivery has been addressed to the best of our ability. Unfortunately one of the parts is on national back order which is obviously out of our hands. Even a few things that weren't promised at time of delivery have been worked onAt this time the only solution I see is to trade the customer out of the vehicle which she has already been given the option

The deal will be unwound and will not persue it any further...

Like I had stated in the last response.... we have  a 2nd key. All she needs to do is pick it up. If there are other things she purchased at the time of delivery and would like to cancel she can. The alignment was agreed upon at time of delivery and was set up on a we owe. Nothing was mentioned about tires when she agreed upon purchasing the vehicle. She had concerns at the time of delivery which we addressed and took care of free of charge. As far as taxes... we can't change what the state is going to charge.

Apt was scheduled on Saturday 4-2-2016... extra key was given and the arm rest on the back seat had parts ordered for it. Everything has been resolved and apologize for the inconvenience.

We tried to help and set an apt for service. Also offered to trade her out of the vehicle if she was unhappy with the mileage she was getting. The miles per gallon are based off of a drivers habits and driving conditions. She rudely said some things in our showroom and directed...

her attention to another customer here that was not necessary. At this point we are not willing to help with anything.

Complaint: [redacted]I am rejecting this response because:
Nothing has been fixed, that is a blatant lie. The horn is a SAFETY feature that should have been in working order before I left the lot. The dealership has known about the horn since 3/12/2016 and it is still not in working order. Amongst many issues with their deceitfulness I would rather not trade to the same dealership and individuals I have thus far and have to worry about the same issues. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: They did not tell me what the total financed was because they kept my contract from me, as previously stated. Bryan the finance guy did not tell me I could pick up my contract when I dropped off the payment. In fact, when I dropped off the down payment, I asked for him and they said he wasn't in and the front desk person said she'd give him the check. Nothing was mentioned about picking up my contract. I called multiple times and left text message, and emails. Regardless of whether I texted at 3am or not, I still called during business hours with no return phone calls except from Brian F. who only stated I could come pick up my contract 3-days later. He did not address my concerns over the phone. When I went into talk to him, he told me that it was the other Bryan that called but I have his direct phone number saved to my phone AND I recorded our conversation when I went into Larry Miller to talk to them. So I have a recording of Brian F. saying that it wasn't him who called me but was the other Bryan, the finance guy; phone number on the screenshot I saved says otherwise. I don't get why they have to lie.
Also, I put a stop payment on the down payment check that I wrote to "Larry Miller," because I tried calling them and left messages but they, once again, went unanswered. I did my due diligence to try and make arrangements for that. However, it was notified to me by my bank that someone forged my handwriting and wrote in the word, "Honda," on the check so that it would bypass the stop payment and go through. Once again, why are they avoiding me when I am trying to do my due diligence and be responsible by contacting them only to be ignored. Sincerely,[redacted]