Superior Accounting

Service manager reached out to customer. An apt is set for today the 22nd to to inspect the vehicle and resolve the issue.

We have made a several attempts to contact her in regards to the spare key. We have also allowed her to cancel all products she was not happy with that she decided to purchase at time of delivery. Some were already applied to the car and we still we decided to reimburse her back. All the...

paperwork has been turned in for those cancellations. The tires did pass our safety inspection at the time of delivery so nothing will be done there.

There has been several conversations with myself and this customer... The vehicle was brought back in after she had purchased it due to her concerns. There was nothing major wrong with the vehicle or else we would have stood behind it and taken care of it regardless if the salesman was no...

longer with us. The vehicle is still running with no issues at this point. I have been waiting for the right vehicle to trade them out of the current one they are in. Unfortunately with her current credit situation it makes things very difficult. We no longer have the van she traded in due to the fact this vehicle was sold 4 months ago. My only option is for her to be patient and wait for the right SUV or van that the bank will approve and that she will accept. I mentioned a few 4 door sedans but refused to look at anything else but an SUV or van.

She purchased the vehicle at a sales price of $15,800. When she calculated her payments online, she failed to input the state sales tax, doc fee, warranty, and GAP. Her total amount financed after everything she decided to purchase was $17,199.84 which equals a $391 payment for 72 months at 17.90%....

(all of this was disclosed in the finance office) We went with the approval through [redacted] that she herself got approved for.
She didn't have her down payment check with her at the time of the deal so she said she would bring it back the same day and grab her paperwork. Instead of bringing her check to the finance office and picking up her paperwork, she dropped it off to the receptionist and left. She didn't get a response from her sales associate because she called and text her at 3 AM.
When she came in to pick up her paperwork, her concerns were addressed. We explained that her payment was based on her total amount financed and not just the sales price. We told her that most of the online payment calculators don't take into account taxes, fees, warranty, and GAP which explains the discrepancy in payment amounts. She said that she understood. She was also aware of the time she tried contacting the sales associate which is why she didn't get a response from her.

Complaint: [redacted]I am rejecting this response because:
I was told about the fan and that it would be replaced, ron the salesman said that instead of me waiting for it to be fixed I could come take the vehicle. So I did. When I got home I realized the horn didn't work, I was told by Ron "I bet the heated seats don't work either", insinuating that the fan module was to blame. After these issues I checked into the vehicle more and noticed that the steps weren't Turing on. When this was mentioned to Jeff a supervisor at larry h miller he told me that Ron hadn't made sure he knew everything about the car and appologized.  Jeff told me that the service department had pulled the fuse because the step wasn't working right. I had gentry look and the fuse was pulled and the motor for the passenger side was grinding so bad that it had to be disconected. When I called again and spoke with the other supervisor Jeff I was told that all would be taken care of. Nothing has been replaced or fixed and the excuse if "it's an accesory" is what I'm being told. It is a factory order part of the vehicle and not an accessiry, accessories are after market parts added to a vehicle.  As for the horn that is a SAFETY issue not being able to alert other drivers should something happen.  That part is not of back order and still isn't fixed. As for the issues with the loan, we told finance guy justin and sales man Ron that we had our paystub with us, they stated they didn't need them. 2 weeks later while we were on vacation they called saying they needed them. Me and my mother work 40 hours a week and it took a couple weeks for us to get the paystub to justin via fax because the picture messages were too blurb when blown up. That should not have delayed the pay off of my trade resulting in a bad ding on my credit. Besides that the DMV paperwork was not submitted within 30 days. Yes the dealership overnighter an new temporary that I received today, but I had to buy one already to be ablessed to drive my car yesterday as my original expired on the 25th. I have never had as much trouble with a dealership shadings as I have with Larry h miller honda. Even the [redacted] dealership right across the street stated that this is not common larry h miller conduct. Just the fact that the corporate office is shoving this under the rug by not returning calls, shows me that the customer is not important. Of course they offered to get us into a different vehicle but at what cost to me, and how could I trust anything they say. Sincerely,[redacted]

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