Superior Chemicals

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Oct 1, at 9:AMSubject: Fwd: complaint# [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] ** < [redacted] @ [redacted] .com>Date: Wed, Sep 30, at 1:PMSubject: complaint# [redacted] To: [email protected] My complaint# [redacted] with Superior Chemicals LLC has been resolved to my satisfactionTheir product has been returned and I have documentation showing a zero balance.Thank you for your assistance with this issue [redacted] ***

Hello [redacted] , My name is Jennifer R [redacted] , the Operations Director here at Superior Chemicals LLCIt is disheartening to hear you are dissatisfied with your product and or experience with usI would just like to clarify a few things about the order that was placedA salesman from our facility spoke with [redacted] on November 4, 2014; during that conversation [redacted] placed an order for some lighting suppliesOur warehouse and shipping manger confirmed the order with [redacted] to ensure that we were sending the correct product to the proper shipping address that was providedAlso, during that conversation [redacted] verified his home address where we sent a gift to thank him for his business with usDuring either of those conversations, it was never mentioned to our warehouse and shipping manager that we needed to be a vendor, or that we had certain "qualification aspects" to be a vendorOur product is more expensive than your local hardware supply store, but that is because we provide nothing but commercial grade lighting supplies with a year warranty for our customersIn most cases, our year warranty is what is admired by our customers; unfortunately in this situation that is not the case With that being said, to ensure that we are upholding the best customer service experience as possible; I will be sending [redacted] to come and retrieve our merchandise at no cost to the customerAll I’m asking is that you make our product readily available when [redacted] arrives in the next hoursAlso, I would ask that you make sure the product is in its original packaging to ensure a successful delivery back to our warehouseAgain, on behalf of Superior Chemicals I apologize we were not able to do business and if you need anything else in this matter my contact information is below Sincerely, Jennifer R [redacted] Operations Director Superior Chemicals LLC ###-###-####- Office ###-###-####-Fax [email protected] / [redacted] Style Definitions */

Hello ***/ [redacted] ,I am disheartened in hearing that you were/are not satisfied with our companies service slash productI would like to clarify a few things in reference to this orderA salesman from my facility contacted [redacted] in reference to placing an order with us [redacted] at that time placed an order for some lighting supplies with usOur warehouse manager then contacted [redacted] on his personal cell phone and confirmed this orderDuring a confirmation phone call, our warehouse manager goes over the order thoroughly, same in this case with [redacted] He confirmed the address of where to ship the product to, he confirmed that [redacted] is in charge of ordering the product as well as where to send the bill toAt anytime during that conversation [redacted] could have said no to the order but he did notSo we shipped as expected and once the product was delivered on scheduleWe received a phone call on 5/7/with a complaint about a delivery of a product that was ordered according to our recordsWe obliged you on the return and I am actually quite surprised to be responding to a Revdex.com complaint when the issue was resolved already

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, May 19, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** Date: Tue, May 19, at 9:AMSubject: re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] business was notified that I submitted a complaint to the Revdex.com and filed a Rip Off report online against themThey contacted us yesterday and agreed to accept the merchandise return now [redacted] ***, Office Manager [redacted] ***Seguin, TX ***Phone: ###-###-####Fax: ###-###-####

Good Afternoon,My name is Jennifer R [redacted] ; the Operations Director here at Superior Chemicals LLCIt is unfortunate that you and or your company is unhappy with your productI have been informed by my customer service team member; Bob M [redacted] that this has been resolvedI have personally issued a call tag for the merchandise so be expecting a pick up within the next hoursMy deepest apologies again for any misunderstanding in reference to this orderPlease feel free to contact myself and or MrM [redacted] if there is anything else you needHave a great day!

[redacted] , After our first conversation with [redacted] 's Operations Manager, we call tagged the productThe product was returned without any cost to [redacted] I have confirmed that we received the product and have made sure [redacted] will not be contacted again Sincerely, Jennifer R [redacted] Operations Manager

Good Afternoon,This matter has been resolved per our General manger Ron H***He was in contact with *** and this has been cleared upWe have voided out the last tow invoices for this facility and there account has been flagged and they will be placed on a do not call listThank you for your
cooperation and assistance in this matter

Brandon did have contact with *** Inc, but not in the stated mannerBrandon talked to *** *** about the invoice that was dueWhen Brandon found out that she did not have the invoice he did offer to email it to herBrandon spoke to the warehouse manager, *** *** about the
order he placed, trying to find out how the wrong product was sent, and if there were any problems contacting us about receiving an incorrect orderAfter an order is placed we call back to confirm the correct details about an order before it is shippedThis includes, but is not limited to, the authorized purchaser, the correct address and correct productNevertheless, while Brandon did state that it was past the return date, he offered a merchandise exchangeThis action is in line with the customer's desire "to call Brandon at Superior Chemicals and
see if we could return these and get the correct ones"Brandon then called *** *** to ask if she needed an updated invoice because of the merchandise exchangeShe told Brandon she could no longer speak with him and explained to him that he would need to speak to "***", her supervisorOnce contacted, Brandon was told that *** *** never ordered the product, and was hung up onHaving not had the chance to speak, Brandon called *** *** back to inform her that if there was a problem it cant be solved by hanging up on someone; the problem wont go away without talking professionally to each otherHowever, from speaking with the warehouse manager, Brandon thought he addressed their problemThere have been no collection efforts besides the initial callOnce the problem of receiving the incorrect product was brought to his attention that became the focus of Brandon's callUnfortunately he was not given the time to express thisI do not know where *** *** is coming up with the name DarrellA Darrell does not work hereThe only contact between our companies concerning this has been through BrandonWe look forward to completing the merchandise exchange inline with the request of the warehouse manager

This issue has been resolvedSincerely,Jennifer R***

[redacted],
My name is Jennifer R[redacted], the Operations Director of Superior Chemicals
LLCYour Revdex.com Complaint was brought to my attention; and I wanted to personally
respond to thisI spoke to my customer service manager, Nicole B[redacted] about this
and she brought some
interesting things to my attentionOn September 5, a
salesman from my facility spoke with [redacted] in order to place an order
for some lighting supplies[redacted] then received a second phone call
from a warehouse manager confirming the product he ordered, the shipping
address, and also if he was authorized to place the order[redacted]
obliged the warehouse manager with the answers to those questions; and the
order was soon after shipped outAt the time of the order, [redacted] was
expecting bulbs in his original orderThe type of bulb he ordered is very
popular, and in demand so we sent to [redacted] what we had in stock at
the time which was bulbsThe invoice for that shipment was satisfied; and
we got notification that the remainder of [redacted]'s order had been
shipped outMy sales manager Scott L[redacted] contacted [redacted] on November
4, to let him know the remainder of his original order had been shipped
out along with a [redacted] gift card to [redacted] thanking him for being a
customerThe tracking numbers for that shipment are as follows;
[redacted] and [redacted] which are very accurate and valid
The products and gift card were delivered on November 13, at 3:22p.mAnd
was signed for by a John at your facility; both packages in which I have
already referenced there tracking numbersAfter the product was delivered and
at your facility for close to a month; we receive a very irate phone call from
you to my customer service manager Nicole BellIn that phone call, Nicole was
told: 1).She was going to be harassed all day on the phone, 2)She was going
to be recorded against her will 3)She would not be able to help you and or
issue a call tag for us to come retrieve the product from your facility because
you were obnoxiously uncooperativeI have read [redacted]'s entire note entries
in reference to this situation and I have made a decision not to issue a
refundIf you refer to our Terms and
Conditions that is located on back of each invoice you have received, it
clearly states all sales are finalWe are going to in fact donate the product
of Invoice # [redacted]'s (in quantity) to your facility; I will also
voiding out your invoiceThe business practices and unprofessionalism Mr
Osborne displayed in this matter were outlandish and we will ask that no one
from [redacted] ever contact anyone from my facility againWe have
done all we can do for this customer with nothing but resistance in return

This issue has been resolved

Good Afternoon,My customer service manager Bob M[redacted] has spoke to Ms. [redacted] in reference to her complaint. In that conversation, the issue has been resolved and we have issued a call tag for our merchandise. We apologize for any misunderstanding and inconvenience this has caused your company....

Please be expecting UPS within the next 48 hours. Please feel free to contact me if there is anything else you may need. I have attached a copy of a zeroed out invoice for your reference.Sincerely,Jennifer RichardsonOperations DirectorSuperior Chemicals LLC855.526.0365-Office855.526.0366-Fax

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, May 19, 2015 at 9:53 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]...

<[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, May 19, 2015 at 9:52 AMSubject: re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] business was notified that I submitted a complaint to the Revdex.com and filed a Rip Off report online against them. They contacted us yesterday and agreed to accept the merchandise return now. [redacted], Office Manager[redacted]Seguin, TX [redacted]Phone: ###-###-####Fax: ###-###-####

Hello [redacted],I am disheartened in hearing that you were/are not satisfied with our companies service slash product. I would like to clarify a few things in reference to this order. A salesman from my facility contacted [redacted] in reference to placing an order with us. [redacted] at that time placed an order for some lighting supplies with us. Our warehouse manager then contacted [redacted] on his personal cell phone and confirmed this order. During a confirmation phone call, our warehouse manager goes over the order thoroughly, same in this case with [redacted]. He confirmed the address of where to ship the product to, he confirmed that [redacted] is in charge of ordering the product as well as where to send the bill to. At anytime during that conversation [redacted] could have said no to the order but he did not. So we shipped as expected and once the product was delivered on schedule. We received a phone call on 5/7/2015 with a complaint about a delivery of a product that was ordered according to our records. We obliged you on the return and I am actually quite surprised to be responding to a Revdex.com complaint when the issue was resolved already.

This has already been resolved

Hello,We have contacted the customer in reference to the complaint and we were a little confused as to why they filed a complaint. After over60 days of email and faxing corresponding and providing them with the information they requested from us and needed in reference to payment you file a...

complaint? When over the course of the two months of said email and corresponding you never once mentioned any disdain with our product company or etc until March 21, 2016 when you requested in writing of what is already stated on our warranty which is no returns on back-ordered or special items. Nevertheless, we have emailed the customer the return information per their request. We will wait to receive the product back out our return warehouse in the next 10 days we will happily zero out the Invoice and provide them with a copy of the zeroed out invoice if necessary.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
Thank you for your assistance in resolving this matter. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, [redacted]

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Oct 1, 2015 at 9:19 AMSubject: Fwd: complaint# [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message...

----------From: [redacted] <[redacted].com>Date: Wed, Sep 30, 2015 at 1:16 PMSubject: complaint# [redacted]To: [email protected] My complaint# [redacted] with Superior Chemicals LLC has been resolved to my satisfaction. Their product has been returned and I have documentation showing a zero balance.Thank you for your assistance with this issue.                                                         [redacted]