Superior Chemicals

We have contacted the customer, and this issue has been resloved

[redacted],
After our first conversation with [redacted]'s Operations Manager, we call tagged the product. The product was returned without any cost to [redacted]. I have confirmed that we received the product and have made sure [redacted] will not be contacted again.
Sincerely,
Jennifer...

R[redacted]
Operations Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Materials are in original packaging and are available for pickup in our [redacted] shipment shed.
Regards,
[redacted]

This problem has been resolved. We have picked up the product with no cost to [redacted], as it was the desired settlement. Thank you, Jennifer R[redacted]

Good Afternoon [redacted],I do apologize for the misunderstanding about the shipment and invoice. I assume it is safe to say the our recent mailing of statements is what prompted your complaint. Nevertheless, I have voided out your invoice and attached a copy of the invoice for your reference. I...

apologize that at the time you initially contacted us about the shipment and invoice our account department was in transition of accounting software and this may have been something the may have slipped through the cracks of not being properly voided/zeroed out. Regardless, Ia m glad I was able to assist you in this matter. Please let me know if there is anything else I can do. Have a great day!Sincerely,Jennifer R[redacted]Operations ManagerSuperior Chemicals LLC###-###-####-Office###-###-####-Fax

Hello [redacted],
My name is Jennifer R[redacted], the Operations Director here at Superior
Chemicals LLCIt is disheartening to hear you are dissatisfied with your
product and or experience with usI would just like to clarify a few things
about the order that was placedA
salesman from our facility spoke with
[redacted] on November 4, 2014; during that conversation [redacted] placed
an order for some lighting suppliesOur warehouse and shipping manger
confirmed the order with [redacted] to ensure that we were sending the correct
product to the proper shipping address that was providedAlso, during that
conversation [redacted] verified his home address where we sent a gift to thank
him for his business with usDuring either of those conversations, it was
never mentioned to our warehouse and shipping manager that we needed to be a vendor,
or that we had certain "qualification aspects" to be a vendorOur
product is more expensive than your local hardware supply store, but that is
because we provide nothing but commercial grade lighting supplies with a
year warranty for our customersIn most cases, our year warranty is what is
admired by our customers; unfortunately in this situation that is not the case
With that being said, to ensure that we are upholding the best customer service
experience as possible; I will be sending [redacted] to come and retrieve our
merchandise at no cost to the customerAll I'm asking is that you make our
product readily available when [redacted] arrives in the next hoursAlso, I would
ask that you make sure the product is in its original packaging to ensure a
successful delivery back to our warehouseAgain, on behalf of Superior
Chemicals I apologize we were not able to do business and if you need anything
else in this matter my contact information is below
Sincerely,
Jennifer R[redacted]
Operations Director
Superior Chemicals LLC
###-###-####- Office
###-###-####-Fax
[email protected]

Good Afternoon,My name is Jennifer R[redacted]; the Operations Director here at Superior Chemicals LLC. It is unfortunate that you and or your company is unhappy with your product. I have been informed by my customer service team member; Bob M[redacted] that this has been resolved. I have personally issued...

a call tag for the merchandise so be expecting a pick up within the next 48 hours. My deepest apologies again for any misunderstanding in reference to this order. Please feel free to contact myself and or Mr. M[redacted] if there is anything else you need. Have a great day!

I'm saddened to learn Superior Chemicals LLC is still at work scamming customers. The DO break the law because they are telling lies to ship orders. They called my maintenance manager and told him that they had already shipped a partial order and now wanted to get permission to ship the balance of the order. They called back to ask what size bulb was ordered. (Don't you think if they had previously sent bulbs, they would know the size ordered?). He assumed they were truthful and agreed to receive the short shipped items. Then I get the bill for $500. I called and they only offered to reduce the bill. (Oh, they also shipped a knife to the home of my employee.. something the company rep said they would never do). They told me they had a recording of my employee ordering the bulbs and would prove they didn't lie, but I had to pay the bill first. There is nothing but multiple complaints on several sites about the way this company does business. It should be charged with a crime, but most are too far away to carry that out.

Review: The company sent a case of cleaning solution to my location using my name as a PO#. Everything we order here has a computer generated 6 ddigit PO#. I do not pay invoiced that do not have a PO#. It is the only way we can track what is purchased and for who. They sent the product, I contacted them and told them that I do not want 4 gallons of super dooper cleaning soap that costs $974.90 for 4 gallons, I have much cheaper and equal quality cleaners from my supplier. I requested a return authorization from them. they said that they do not do returns, and I would have to pay the invoice. I told them that I would not and wanted to send the product back to them. they said that I could send it back to them if I wanted. I paid the freight to send it back to them. They then waited 7 months to send an invoice to me stating that they did not receive it and want payment for it., I stated that it had been returned to them a long time ago. and refused to send payment for it. They asked for tracking information from me, I checked with [redacted] and they do not have tracking information that dates back far enough to get tracking number for shippment, they only keep it for 6 months. Superior Chemicals waited 1 month longer than tracking information is kept to send invoice. Invoice # is [redacted], total invoice amount is $999.80 for 4 gallons of Super High Concentrate (eco-safe) All Purpose Cleaner. No one in their right mind would pay that for a cleaner. I pay $22 a gallon for the same type of product from a local vendor.Desired Settlement: I would like them to stop contacting my place of business, accept that they received the product back. I am not paying the invoice for something that I do not have.

Business

Response:

This problem has been solved. There was no conspiracy to send an invoice after [redacted] keeps tracking information as we have no idea how long they keep tracking information. We have fired an intern who sent out invoices of customers who have paid or returned their order instead of the correct active customers. [redacted] does not have a balance with our company as they did return the product. The employee asked for the tracking number as is protocol with returns. Thank you

Review: I believe this to be a scam. The multi-purpose Chemicals were ship to us without us ordering them or wanting them. We returned them by us mail after opening the box, we paid the shipping to return since it had been opened. They have continued to send us invoices and are now threating to send us to collections. I have called the phone numbers provided and have never talked to anyone from the company. I leave a call back number with the answering service and no one calls me back. Called the billing department and get the same answering service. This has continued since July of 2013.Desired Settlement: I want the scammers caught if possible. I want the mailed invoices to stop coming. If the churches credit has been damaged in any way I want it fix and off the credit record of the church.

Consumer

Response:

------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Tue, Apr 1, 2014 at 1:56 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Apr 1, 2014 at 10:37 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Attention [redacted]

Review: We received a phone call from a company calling it self Superior Lighting. They stated they had spoken to the Facilities manager and he had stated we may be in need of light bulbs. They offered to send us a catalog of their products and it was agreed that they could send us a catalog. We do not order from any vendor that has not been through a qualification process to provide services. Ten days later we receive a box of light bulbs from a company called Superior Chemicals LLC. Included is a packing list for 25 light bulbs that were not ordered. Reviewing the packing list Superior Chemicals LLC noted a invoice number 17195. A call was made to ###-###-#### and we gave them the invoice number and they said $499.90 was owed for the light bulbs. We stated that we had not ordered any light bulbs and would like to return them. The person on the phone stated they would have to get a Return Authorization from a supervisor and we would be subject to a 20% restocking fee.

This seems to be some type of scam.Desired Settlement: I would like them to except return of the materials we did not order with no charges.

Business

Response:

Hello [redacted],

My name is Jennifer R[redacted], the Operations Director here at Superior

Chemicals LLC. It is disheartening to hear you are dissatisfied with your

product and or experience with us. I would just like to clarify a few things

about the order that was placed. A salesman from our facility spoke with

[redacted] on November 4, 2014; during that conversation [redacted] placed

an order for some lighting supplies. Our warehouse and shipping manger

confirmed the order with [redacted] to ensure that we were sending the correct

product to the proper shipping address that was provided. Also, during that

conversation [redacted] verified his home address where we sent a gift to thank

him for his business with us. During either of those conversations, it was

never mentioned to our warehouse and shipping manager that we needed to be a vendor,

or that we had certain "qualification aspects" to be a vendor. Our

product is more expensive than your local hardware supply store, but that is

because we provide nothing but commercial grade lighting supplies with a 10

year warranty for our customers. In most cases, our 10 year warranty is what is

admired by our customers; unfortunately in this situation that is not the case.

With that being said, to ensure that we are upholding the best customer service

experience as possible; I will be sending [redacted] to come and retrieve our

merchandise at no cost to the customer. All I’m asking is that you make our

product readily available when [redacted] arrives in the next 48 hours. Also, I would

ask that you make sure the product is in its original packaging to ensure a

successful delivery back to our warehouse. Again, on behalf of Superior

Chemicals I apologize we were not able to do business and if you need anything

else in this matter my contact information is below.

Sincerely,

Jennifer R[redacted]

Operations Director

Superior Chemicals LLC

###-###-####- Office

###-###-####-Fax

[email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Materials are in original packaging and are available for pickup in our [redacted] shipment shed.

Regards,

Review: I received a sales call from "[redacted]" wanting to send me 4 gallons of floor cleaner without me requesting any service from him at all. I rejected his offer, but asked for 15 light bulbs (18w 4-pin CFLs that usually cost between $3 and $10). I asked if I needed to pay over the phone, and he said no, that they bill by invoice. He couldn't give me a total over the phone. I knew that 15 bulbs would not be a problem to my budget, even at the high end of $10 ea. So I had them sent.

I received the invoice today (2/5/14) for $495.90; $24.90 of which was shipping. The invoice was dated 1/6/14 and had print at the bottom saying "No refunds after 14 days of the invoice date". It also said that a 1.5% fee would be charged if becomes 30 days past due. That would be on 2/6/14, tomorrow.

This comes to $31.40 per bulb with no option to return and now I owe a fee?

I feel scammed, and upon calling, I got a recording. Twice. With no calls back.Desired Settlement: I want this fraudulent sale refunded, with no future calls back from them afterwards.

Business

Response:

I have not received any emails regarding this complaint and do not see a website or anything to log into to respond to this, which does make it more difficult to respond to these in a timely manner.To address the complaint at hand, the customer received a sales call and placed an order for a half a box of 18watt 4 pin lamps, which at [redacted] may cost a lot less, however they are [redacted] quality, and do not come with an unconditional 10 year replacement and hassle free warranty. That is the reason for the price, not just the bulb, but the service and warranty that come with it. The customer paid for half the order by check, and after we received the payment for half the order, we released the other half (and it was on backorder anyway because it's not a typical bulb that we carry). When the customer called in and didn't want the other half of the order (the backorder) and wanted to return it, despite our policy against returns on backorders, special orders, and 14 day policy, we still took the return and gave an RA # to return the product without requiring the restocking fee, that is part of our protocol, typically. As stated on all our paperwork and invoicing, all sales are final after payment is received, therefore we will not be refunding a payment made in February 2014, but we have closed out the account after the return was completed in early April 2014.Thank you,

Review: This company is phishing. They called our office & asked to speak with the maintenance guy. When they got the part time maintenance helper on the line they told him they that the order we ordered was ready to ship -was it ok to ship it? Since this employee is not authorized to order, he assumed it was something that I, as general manager, had ordered so he told them okay. We got a case of drain cleaner and for the case they are invoicing us at $499.90 for 12 bottles of drain cleaner. I use local vendors in Colorado and never have spoken to this company. Now they have my company name and address as well as an employee's name. I will not accept any more merchandise from this company and will refuse any other shipments. This is phishing and it should be illegal.Desired Settlement: Unknown to me the helper has used 3 bottles of this stuff- thinking it would be $8-$10 a bottle.

I am willing to pay for the used bottles but want the rest of the bottles returned and the invoice to reflect 3 bottles. I believe they will say they sell full cases only and expect us to pay $499.90 for a product the is mediocre and could be purchased at any Home Depot or Ace Hardware for a 3rd of the cost. They have all kinds of stipulations at the bottom of the invoice about 20% restocking fees/ not returns/ all sales are final........

Business

Response:

[redacted]: The complaint that Superior was "Phishing" is inaccurate; we never emailed the company trying to ask for sensitive information in a fraudulent manner. Superior made a cold call to [redacted]. We receive information to make these calls via a third party. This party complies with all federal and state laws governing cold call leads. Our sale representative used that information to contact an authorized buyer at [redacted]. Our sales staff does not imply any products have been ordered, as this is against the law. [redacted] called Superior with her issue 2 days after filing this complaint. Had we known about this issue we would have resolved it earlier. We have talked to and resolved the issue with the customer. Thank you for your time. Respectfully, Jennifer R[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Our maintenance dept received a phone call saying they wanted to send us a free sample of light bulbs along with a gift from [redacted] just for trying out the product. We received a box of light bulbs and then a bill for $499.90. We do not want these and when we called to return them we were told we were past the return policy period and there is a restocking fee. We feel we were scammed and were unable to say no to the sales person, who was very persistent and would not take no for an answer.Desired Settlement: We wish to return the unopened box of light bulbs and close out our account.

Business

Response:

Review: I received an invoice on 10/09/14, invoice date 09/19/14. This invoice came from a company that was not a Supplier of ours. I questioned our New Maintenance Man to find out he received a call from this Company and a result of the call was he approved the order for 25 light bulbs with a 10 yr warranty. I called the company for an RA number so we could return them only to be given the run around that it is after our 14 days of their return policy. I told her I never received the invoice until 10/09/14 and was told we received the bulbs 09/24/14 so we are out of our return window. I went around and around with Nicole. She came back and said, I am going to waive the freight and send you an invoice for $179.00. I asked her what she was going to do if I returned the bulbs and did not pay the $95 re stocking charge. The problem is there is no physical address to ship anything to. I informed her they are not a Vendor and how can they send us anything without being one of our Suppliers. When the Owner of our Company was presented with the invoice for $179 and I explained what happened he said he does not want to pay anything to this company to contact the Revdex.com. On 10/30/14 I received a collection call from Nicole at Superior asking for payment. I told her the Owner of our Company had a problem with this situation and we went around again. She put her Supervisor, Brandon, on the phone. He said "what would make you happy." I said to pay $2.25 a bulb which is what our current Supplier charges. Brandon was not happy with that. After I told him I was going to file a dispute, he stated the Revdex.com is only good for those who are members. He said I am going to reduce your invoice to $100 and sent it over right away. He said they are a telemarketing company and they solicited business and they spoke to Talmadge. He wants us to pay the $100. I told Brandon that the Owner of our Company is a very prominent business man and does not do business this way.Desired Settlement: To return all of the bulbs and pay nothing to Superior Chemicals LLC

Business

Response:

Hello,My name is Jennifer R[redacted], Operations Director for Superior Chemicals LLC. It is disheartening to hear that a customer is not satisfied with our product and or business. We pride ourselves in our 10 year warranty for our lighting and fixture supplies ; in which most of our customers love that benefit of our business. In this situation unfortunately that doesn't appear to be the case, with that said we will be sending [redacted] with a call tag for the return of the product. It will be issued within the next 48 hours to your facility. I have two important request to assure the proper and successful return of our merchandise: 1). Please assure our merchandise is in the same packing box and condition it was in when we shipped it to you, this is important. The product is fragile and must be kept in the over-wrapped box it was in to ensure a successful delivery 2). Please make sure our product is readily available when [redacted] comes to retrieve it. Again, I apologize that your were unhappy with our product and service. If you need any further information my contact information is below.Sincerely,Jennifer R[redacted]Superior Chemicals LLC###-###-####-Phone###-###-####- [email protected]

Review: Superior Chemicals LLC called associate and posed as a current supplier stating that [redacted]. needed light bulb inventory and would ship in product and send associate a gift card and knife for order. [redacted]. Co. INC. requires orders to be placed with credit card or with purchase order number. Once the associate realized that Superior Chemical LLC is not a current supplier and did not have a valid order, he contacted them and told them not to ship any product in. Superior Chemical shipped light bulbs in anyways and sent invoice for $499.90 for 30 60 watt light bulbs. Superior Chemical LLC misrepresented itself as a current supplier, did not provide pricing for goods being sold, shipped product despite being told not to ship, and submitted invoice without a purchase order or being provided with a credit card number.Desired Settlement: Superior Chemical is to accept back product shipped without fees and pay for shipping.

Business

Response:

In reference to the complaint, It is disheartening hearing a customer feeling like we "posed" as a supplier of theirs in order to inquire business. This was a first time order with our facility, and the details are as follows: Joe J[redacted], as Senior Salesman at my facility spoke with a [redacted] on September 29, 2014 and placed an order for some lighting supplies that include a 10 year warranty. Shortly after, our warehouse and shipping manager called and confirmed this order with [redacted]. At that point and time, Mark; our warehouse manager asked for a purchase order number for the order and he was told one wasn't needed. If [redacted] even indicated cancelling that order we would have obliged him and worked with him. Instead, almost a month after the product has been ordered and shipped, we receive a very aggressive and unprofessional phone call from a [redacted], representing [redacted]. Co. Inc telling us there is no purchase order number so our bill will not be satisfied. In essence, to please the customer I will arrange for the merchandise to be picked up from the facilities; [redacted]. Co. at our cost. In the next 72 hours, a call tag will be issued to the facility for that, so please make our product and merchandise readily availble for a return.

Review: Our service manager at our [redacted] facility received a phone call from Superior Chemicals, LLC on 01/31/13. They were trying to sell EPA approved cleaning chemicals. They offered our service manager a gift card if he would look over brochures that the company would send to him. He agreed to look over their material, and gave them his name and company address. They proceeded to send him 4 gallons of Industrial Grade Multi-Purpose Chemicals, and charged us $974.90 plus $24.90 in shipping. He never agreed to purchase anything, and did not give Superior Chemicals a purchase order number. We called and they offered to lower the price by 30%. They said they would have to check with a supervisor to return the product, and that it would be a minimum 15% restocking fee. We checked with our local supplier of cleaning products, and they sell a similar yet better cleaner for $14.00/gallon! They were also familiar with this company, because they share the same first name, "Superior". They informed us that this is a familiar scam, and that Superior Chemicals was originally located in [redacted], and left because of so many complaints.Desired Settlement: We were informed not to pay the bill on invoice #[redacted] for a total of $999.80. We also will not send any of the product back, or be billed for it's return.

Business

Response:

Please see attached response.