Superior Home Improvement

I completely disagree I never expected to trade for a newer vehicleI expected them to know the value of the vehicle at the time it was soldArrowhead Honda sold me a vehicle with negative equityI expect them to take care of the negative equity that occurred at the time of purchase I DO NOT expect or want them to handle any future negative equity

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Tamara T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
They have my copy of my original vehicle registration and have not yet returned it. I have emailed to Arrowhead asking for it over 2 weeks ago and still not received. I am required to carry that in my vehicle and they have my copy. Requesting to have it sent to me.
Regards,
[redacted]

[redacted] Honda and [redacted] Honda are taking care of this for him . We are replacing the emblem free of charge.

Called and left message. I would like to make sure we have the correct amount and where the money is going to go. This will be canceled. Please attach your copy of the cancellation form. Thanks, Jill C[redacted]

[redacted],I am not sure if you filled out a cancellation Form. Attached is a cancellation form that needs to be filled out with a signature and date. Once this is sent back to me I will send it to the Nation State Drivers. At that time it will take anywhere from 1-4 weeks to process. If your vehicle loan...

is paid off they will cut you a check. If you still owe on the loan than the money is sent towards your loan. Please make sure you add your account number that you have through American Honda Finance. Please let me know if you have any further questions. Thanks, Jill C[redacted]Customer Relations ManagerArrowhead HondaDirect: ###-###-####[redacted]

[redacted] We were still diligently working with the banks to get you approved with what little information we had. It takes days and even weeks for banks and creditors to reply. We were also waiting on some missing information that you were supposed to be bringing us .Attached is the piece of paper that was given to you with information needed  in order to get your loan to the “FINAL” funding processPaycheck Stubs Verification of employmentAs stated “these things MUST be completed prior to your deal being finalized. This was signed and dated by the buyer and co-buyer 1/14/2017When your credit app is submitted it is sent to different banks at this time some lenders will decline some will have an outrageous interest rate, and others may not give us what we need. We look for the best interest rate available for your credit if any is available.  We don’t just submit to one lender. On your credit app it is signed and dated in SECTION D that you allow us to submit your credit application to any finance company, bank, or institution. We don’t just submit to one lender and in all hopes to find you the best financing possible.

Everything has been removed from the system. Thanks, Jill C[redacted]Director of Customer Relations[redacted]

While we are sympathetic to Ms. S[redacted] situation, Arrowhead Honda cannot be held accountable for her negative equity as we have no control over the future value of any vehicle purchased at our dealership.  Ms. S[redacted] was made aware of every aspect of her contract including the loan to value...

prior to her signing it.  In fact, Ms. S[redacted] opted to add a GAP policy to help protect her loan, a product that would likely have been declined if she perceived the loan to be equitable.   Since it is company policy, Ms. Stybr would also have been made aware that the loan she was accepting could be paid off, and/or the car traded or refinanced at any time without penalty.  She would have been informed that her credit, debt to income ratio and the vehicles loan to value would need to be evaluated and approved.      You spoke with [redacted] and [redacted] and they did state they could get you in a different vehicle but you would carry the negative equity with you from your past vehicle. You were also expecting to trade in your vehicle for a newer car without any money down and bad credit with the same payments of $335.44. This is impossible. We can try and get you in a different vehicle possibly newer but it would be the same process of purchasing a vehicle. We would be running your information to the banks to see what you qualify for and your interest rate, this will tell us what your payments would be. Unfortunately, there is not a car dealership that can get you a newer car with the same payment for a 2009 with high miles and negative equity.  Jill C[redacted] Customer Relations Manager Arrowhead Honda [redacted] Direct: ###-###-####

Tamara ,  It looks as though you came into the dealership on Wednesday 8/10/2017 and the issue has been resolved. Please let me know if this is correct and if you need anything moving forward.  I will be happy to assist, Jill C[redacted]

The response is now irrelevant because the business contacted me directly and we came to an acceptable resolution.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Parts in question have been replaced once not twice someone can hand select a set that do not have defects and put them on my car. It's a simple solution to an ongoing problem if someone will just take the time and cared enough about the costemer. I would be willing to come in and select a set without defects myself if no one has the time.