Complaint: ***
I am rejecting this response because: in the response it says my car was serviced but no payment was requested of meIf that is the case, what is the reasoning behind being told a couple months ago my warranty was removed due to non payment when it was previously serviced?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:IF they were cooperative and willing to trade the vehicle in or even return my callsThis complaint wouldn't exist. *** has indicated that they had made several requests from me to bring the car inThe car has been in different timesAs they requested and on occasions I had to have it towed inThe issue does not lay on who paid what amounts but that they sold me a unsafe and non-properly working vehicleThey have not returned any of my calls/messages I left with *** in the last monthSince the last time the vehicle was in. So I went in person to speak to *** over a week ago because they were ignoring my callsSo I called unknown and they answeredIt was obvious they were avoiding meWhen I spoke to *** he was more concerned about what he said/she said then taking care of business about the vehicleHe told me flat out that an option of a different vehicle was NOT an optionThat I could try to speak to *** but I would be wasting my timeI asked him if I was stuck with the vehicle and he nodded his head yeas and said, yes ma’amThe last time the vehicle was in the repair shop*** stated to me that *** did not we want to speak to me for him to handle itHe told me the vehicle would be taken to a local dealer and looked atI trusted his wordIt wasn't taken because *** said they figured it out that it was two wires touching in the steering column and his guy fixed itThe car continues to have even more problemsSo when I spoke with *** on several occasions, she said she would give the message to *** and ***When I went in person finally, *** said he received not one messageI have not heard from anyone except *** and *** saying that my car would be repossessed for $dollarsSo resolution is to replace the vehicle at this pointI have done everything *** has askedAnd then someHow many times do we have to go through this process of getting the car repaired to develop more issues and create more problemsHe has NOT called me and his staff always tells me he doesn't want to speak to me that for them to take care of it or he is not availableEnough is enoughI need this car replaced and payments lowered since not being able to get to work cause me to lose my job and I make a lot lessHere are the continued problems and problems it had made even worseThe vehicle is falling apart and on some days doesn't run at all-'AWD disable/Anti-lock' light on breaks make alot of noise-'Tire pressure low' light on-not low -Fuel pump -doesn't want to crank sometimes -Drive axel (when we shift gears it pops) -Bottom frame underneath steering wheel came off (already loose) cords hanging out -Signal sounds (beeps) and front speakers don't work unless we push wire down -lights flicker on and off -Driver Panel (window switches) coming apart (they worked on that) Power steering still makes whining noise b
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have requested this information via email numerous timesI have no intention of speaking with anyone at CNAC because they are EXTREMELY RUDE EACH TIME that I have beforeWe have been in touch via email BUT THEY IGNORE MY REQUESTS FOR INFORMATION. I need the information EMAILED TO ME ONCE AND FOR ALL.
Regards,
*** ***
I understand the concerns that Mrs*** is having. At no point have I avoided to speak to or take a call from Mrs***. I did return a message given to me by *** and left a message on the number I was given. Again, my main concern is to make sure we follow our contractual obligations and the satisfaction of Mrs***. To simply give Mrs*** another car at this time is not an option we can do. As I previously stated I am happy to take Mrs***'s car to the local dealer specific shop at my cost and get the car looked at by an unbiased staff. If that shop recommends repairs I have zero issue in taking care of those concerns at this time. We are currently out about days on service appointments, however, since we will be taking the car to the specific manufactures shop I have no issue in getting the car in ASAP based on Mrs***'s schedule. I am out of the office at another location and will be call *** *** my service writer letting him know the plan of action for Mrs. ***. Before I can move forward with any other decision I need Mrs*** to call the office and let service know what date she would like to bring the car in. Again, if the manufacturer recommends that there is any issue with the current vehicle beyond repair, then I can look at further options. I would like to get this matter resolved as soon as we can. Thanks, *** ***
Hello,In reference to Complaint ID # *** in which Ms*** is requesting a copy of her Retail Installment Contract and proof of applied Insurance funds along with the experience with CNAC staff members. CNAC is truly sorry to hear of Ms***'s concerns and experience with
CNAC. After reviewing Ms***'s account, we found her vehicle was involved in an accident which called for some work done with an outside Body Shop of her choice. In receipt of the Insurance Funding, our Policy and Procedures do call for repairs to be completed in which at that time, CNAC will verify repairs and pay Body Shop for all repairs to include mechanical as well. After repairs were complete and all charges were finalized and paid for, remaining funds from Insurance funding were applied to her account. These Procedures are for our Customer's best interest. CNAC wants to insure that all repairs are properly done and in a safe manner before releasing Repair Shop from any liability and to insure that all is paid for.JD Byrider purpose is provide a program that exceeds the customer's expectation and maximizes their opportunity for advancement. At this time, we will be happy to provide Ms*** a copy of her Retail Installment Contract and a Payment Ledger to help her identify how Insurance Payment was applied. In doing so, we have made several attempt to contact Ms*** and unable to reach her. She may contact the Branch Finance Manager, Melissa Alegria located at our Bandera location.Again, we apologies for any inconvenience and look forward to assisting in this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
In the case of *** *** ID # *** listing concerns of Full Coverage Insurance and her Limited Warranty on vehicle purchased. After an investigation was fulfilled it was found that Ms*** purchased a Chevrolet HHR on 6/19/and financed it through CNAC. During the
purchasing process, documents were signed and fully explained the importance of Full Coverage Insurance versus the Collateral Protection *** providesJD Byrider's program requires the vehicle to be fully insurance with a deductible no more $500. If customer can not provide full coverage insurance, then *** can provide one for them which only provide coverage of their vehicle. The Collateral Protection placed does not include liability which is required by the State of Texas. This Liability is solely the customer's responsibility to obtain. On December 12th, 2017, Ms*** was able to provide full coverage insurance with *** *** *** and has been updated on her account.In addition to this case, a warranty was provided of month or 36,mile (whichever comes first) which is honored on parts and/or services needed during the duration of the loan. In any case, there is a $dollar deductible when a warranty item is honor. Since June 19, 2015, vehicle has been serviced once and no money was requested from Ms*** at that time.We truly apologies for any misunderstanding or communication within JD Byrider and *** parties and we strive to assist customer with their vehicle needs. JD Byrider franchise puts a high priority on customer satisfaction and would not want her to unhappy with the purchase decision made.At this time, to assist her better, it is important to contact *** Supervisor, Randy Valverde for any further we can assist.Sincerely,*** *** Compliance Officer
Complaint: ***
I am rejecting this response because: JD Byrider claims we engaged in a mutual release of our contract and as that may be true, it was only because they repossessed my vehicle in the middle of the night and once I got them on the phone the next morning, they told me they picked up my car because they were not able to agree on a resolution with regard to the poor repair job they did and therefore they decided they no longer wanted to do business with me These were the exact words from *** ***, who is an Account Manager in the San Antonio corporate office He clearly told me that I was not allowed to get my vehicle back under any circumstances at all and that he has decided to end our business relationship My only option at that point was to go to the *** location and sign a release waiver that would allow me to obtain my personal belongings from the vehicle and end our contract The offered me a $refund which half of what I had already paid out They refused to give me all of my money back and I am asking that I receive the additional $as a full resolution to this issue Please proceed with this request
Regards,
*** ***
ood afternoon:Thank you for your response and please note that every vehicles comes with a Warranty and will not be removed unless it's past it's months and/or over 36,miles...whichever comes first at a low deductible of $27. Warranty provided to our customer are not removed until it has expired. If and when a Warranty is expired, customer's additional advantages are able to purchase parts at dealership cost and low labor rates. This program is designed to assist customers' in keeping service costs low including any major repairs when needed.At this time, please contact your designated General Manager or Service Manager at *** for further assistance with your vehicle. We look forward to hearing from you soon.Thank you
In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question. Ms*** is upset regarding her account. As a result, she is requesting a refundMrs*** purchased a Mazda 3s on January 31, from the
J.DByrider franchise located in Austin, TX. Although Mrs***’s insurance was effective as of April 4, 2016, account notes indicate that it was not provided to CNAC until April 30, 2016. As such, both of her CPI (Collateral Protection Insurance) payments were due. In the spirit of customer service, CNAC is willing to offer Mrs*** a credit of $78. As to the NSF fee accrued, management is offering a one-time courtesy reimbursement as long as Mrs*** can provide bank statements showing proof. CNAC would like to apologize for any inconvenience. J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/CNAC franchise was sorry to learn of Mrs***’s dissatisfaction as expressed in her complaint to your office. At this time, it is recommended that Mrs*** contact her account manager in order to start the reimbursement process. The J.DByrider/CNAC franchise will continue to accommodate Mrs*** to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service
In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question. Ms*** was upset regarding her vehicle. Please note that since filing the complaint, this matter has been resolved.Ms*** purchased a
Chevrolet Equinox on July 20, from the J.DByrider franchise located in ***, TX. Account notes indicate that the J.DByrider/CNAC franchise and Ms*** executed a mutual release. Per the terms of the agreement, both parties were released from any further claims related to the transaction. Further, Ms*** was provided with a $refund. J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/CNAC franchise was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office. The J.DByrider/CNAC franchise would like to apologize to Ms*** for any inconvenience that she may have experienced, and wishes her all of the best in her future endeavors
Complaint: ***
I am rejecting this response because:
I filled out a complaint on my car dealership a month agoThe company came to a resolution to repay me my $and to this day I have not received itI've talked to them several times since the resolution and they continue to make excusesWhat can I do? Thanks ***
In reference to Complaint ID ***Consumer's rejected response because reimbursement of $not completed. We are truly sorry to hear of consumer's concern and after researching, we found that Full coverage insurance was provided after CNAC had insured vehicle which is why an Insurance fee of $was collected. In good faith, CNAC has refunded consumer's credit card ending in in the amount of $78. A copy of the credit receipt has been provided as support and for your convenience.Again, we truly apologies for any inconvenience this may have caused and urge consumer to contact CNAC for any further concerns. Thank you
In
the case of *** ***, we have reviewed this matter with the full cooperation
of the J.DByrider/CNAC franchise in question.
Mr*** is upset regarding his vehicleAs a result, he would like to
have the vehicle repaired or be let out of his contract. Mr
*** purchased
a Dodge Grand Caravan on April 13, from the J.D
Byrider franchise located in Austin, TX. The vehicle is covered by a month or
36,mile limited warranty which mainly covers the major components of the
power trainWhile the J.DByrider franchise understands that dealing with any
mechanical issue can be frustrating, a used automobile, like any mechanical
device that is subject to wear and tear, will require regular maintenance and
repairs in order to ensure its continued use. Per management, the service
center has been diligent in addressing Mr
***’ mechanical concerns. Service
records indicate that Mr*** has
had zero out of pocket expenses in the
servicing of his vehicle. Account
notes show that Mr*** has failed to bring his vehicle in for multiple
scheduled appointments. Management is currently making efforts to have
the vehicle brought in. The J.DByrider
franchise would like to remind Mr*** that his vehicle can only be
serviced once it is made readily available. The J.D
Byrider franchise will continue to stand behind their limited warranty, and is
committed to ensuring that Mr. *** has safe transportation. J.D
Byrider strives to achieve the satisfaction of each and every customer. The J.DByrider/CNAC franchise was sorry to
learn of Mr***’ dissatisfaction as expressed in his complaint to your
office. If Mr. *** is
currently experiencing any mechanical issues, it is recommended that he contact
the service center at *** to
schedule an appointment. The J.D
Byrider/CNAC franchise will continue to accommodate Mr*** to the best of
our abilities, and hopes to move forward amicably in their relationship with
him.Thanks,J.DByrider/CNAC Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because I was treated unfairly and unjust. Being forced with the only option of signing that release form was completely illegal and JD Byrider needs to refund all of money for a car I was only in possession of less than 3 months until they decided they did not want to fix repair the vehicle or continue to do business with me. I am asking for the remainder of the funds I paid out on this vehicle to be refunded to me please.
Regards,
[redacted]
My staff has had several conversations with Mrs. [redacted] about her service issues. In all cases they have advised Mrs. [redacted] to call and/or be transferred to the service department to make an appointment regarding her service issues. Each time she has stated that she only wanted to...
speak to myself. I did call Mrs. [redacted] and did not get an answer. Mrs. [redacted] expressed to [redacted] my sales manager at the Waco location that she wanted another vehicle. [redacted] explained to her that we would have to have the car in service to determine if that was possible, he advised her again that she would need to speak to someone in the service department. [redacted] has zero issue with getting the car in service to determine the next plan of action. [redacted] also told her that if we could not determine an issue on location her that [redacted] would have no issue sending the vehicle to the manufacturer for a second opinion at [redacted]s expense. I would like for Mrs. [redacted] to schedule a service appointment so that we can make the best decision possible regarding her vehicle. Since the time the car was purchased [redacted] has spent $878.18 in warranty repairs as well as $243 on repairs that were not covered under the warranty. Mrs. [redacted] as spent a total of $64 in customer pay. I do believe this reflects the efforts of our business to do the very best we can to take care of Mrs. [redacted]. Please call the service department and we will be glad to look at any and all service issues.Thanks,[redacted]
In reference to ID [redacted] concern was made of some recalls for a 2012 Ford Fusion and payment arrangements that were made with account holder, [redacted]. After researching the account, we found name on account is not the same as listed on this complaint. JD Byrder / CNAC take...
our customer's privacy seriously which prevents us from responding in detail of our findings. At this time, we encourage Ms. [redacted] to contact us for a complete report of our findings.Although we cannot disclose any information at this time, we sincerely apologies for any inconvenience this may have cause [redacted] JD Byrider/CNAC provides a program that exceeds our customer's expectation and work hard to advance them to the next level of transportation. Please feel free to contact us at [redacted] for any further information needed or discuss in more detail.Thank you.
Complaint: [redacted]
I am rejecting this response because: CNAC has not provided the documents that I KEEP REQUESTING. I cannot get a direct answer to my questions regarding the payment from ALLSTATE Insurance. They are refusing to provide an answer to my question.
Regards,
[redacted]
Complaint: ***
I am rejecting this response because: in the response it says my car was serviced but no payment was requested of meIf that is the case, what is the reasoning behind being told a couple months ago my warranty was removed due to non payment when it was previously serviced?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:IF they were cooperative and willing to trade the vehicle in or even return my callsThis complaint wouldn't exist. *** has indicated that they had made several requests from me to bring the car inThe car has been in different timesAs they requested and on occasions I had to have it towed inThe issue does not lay on who paid what amounts but that they sold me a unsafe and non-properly working vehicleThey have not returned any of my calls/messages I left with *** in the last monthSince the last time the vehicle was in. So I went in person to speak to *** over a week ago because they were ignoring my callsSo I called unknown and they answeredIt was obvious they were avoiding meWhen I spoke to *** he was more concerned about what he said/she said then taking care of business about the vehicleHe told me flat out that an option of a different vehicle was NOT an optionThat I could try to speak to *** but I would be wasting my timeI asked him if I was stuck with the vehicle and he nodded his head yeas and said, yes ma’amThe last time the vehicle was in the repair shop*** stated to me that *** did not we want to speak to me for him to handle itHe told me the vehicle would be taken to a local dealer and looked atI trusted his wordIt wasn't taken because *** said they figured it out that it was two wires touching in the steering column and his guy fixed itThe car continues to have even more problemsSo when I spoke with *** on several occasions, she said she would give the message to *** and ***When I went in person finally, *** said he received not one messageI have not heard from anyone except *** and *** saying that my car would be repossessed for $dollarsSo resolution is to replace the vehicle at this pointI have done everything *** has askedAnd then someHow many times do we have to go through this process of getting the car repaired to develop more issues and create more problemsHe has NOT called me and his staff always tells me he doesn't want to speak to me that for them to take care of it or he is not availableEnough is enoughI need this car replaced and payments lowered since not being able to get to work cause me to lose my job and I make a lot lessHere are the continued problems and problems it had made even worseThe vehicle is falling apart and on some days doesn't run at all-'AWD disable/Anti-lock' light on breaks make alot of noise-'Tire pressure low' light on-not low -Fuel pump -doesn't want to crank sometimes -Drive axel (when we shift gears it pops) -Bottom frame underneath steering wheel came off (already loose) cords hanging out -Signal sounds (beeps) and front speakers don't work unless we push wire down -lights flicker on and off -Driver Panel (window switches) coming apart (they worked on that) Power steering still makes whining noise b
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have requested this information via email numerous timesI have no intention of speaking with anyone at CNAC because they are EXTREMELY RUDE EACH TIME that I have beforeWe have been in touch via email BUT THEY IGNORE MY REQUESTS FOR INFORMATION. I need the information EMAILED TO ME ONCE AND FOR ALL.
Regards,
*** ***
I understand the concerns that Mrs*** is having. At no point have I avoided to speak to or take a call from Mrs***. I did return a message given to me by *** and left a message on the number I was given. Again, my main concern is to make sure we follow our contractual obligations and the satisfaction of Mrs***. To simply give Mrs*** another car at this time is not an option we can do. As I previously stated I am happy to take Mrs***'s car to the local dealer specific shop at my cost and get the car looked at by an unbiased staff. If that shop recommends repairs I have zero issue in taking care of those concerns at this time. We are currently out about days on service appointments, however, since we will be taking the car to the specific manufactures shop I have no issue in getting the car in ASAP based on Mrs***'s schedule. I am out of the office at another location and will be call *** *** my service writer letting him know the plan of action for Mrs. ***. Before I can move forward with any other decision I need Mrs*** to call the office and let service know what date she would like to bring the car in. Again, if the manufacturer recommends that there is any issue with the current vehicle beyond repair, then I can look at further options. I would like to get this matter resolved as soon as we can. Thanks, *** ***
Hello,In reference to Complaint ID # *** in which Ms*** is requesting a copy of her Retail Installment Contract and proof of applied Insurance funds along with the experience with CNAC staff members. CNAC is truly sorry to hear of Ms***'s concerns and experience with
CNAC. After reviewing Ms***'s account, we found her vehicle was involved in an accident which called for some work done with an outside Body Shop of her choice. In receipt of the Insurance Funding, our Policy and Procedures do call for repairs to be completed in which at that time, CNAC will verify repairs and pay Body Shop for all repairs to include mechanical as well. After repairs were complete and all charges were finalized and paid for, remaining funds from Insurance funding were applied to her account. These Procedures are for our Customer's best interest. CNAC wants to insure that all repairs are properly done and in a safe manner before releasing Repair Shop from any liability and to insure that all is paid for.JD Byrider purpose is provide a program that exceeds the customer's expectation and maximizes their opportunity for advancement. At this time, we will be happy to provide Ms*** a copy of her Retail Installment Contract and a Payment Ledger to help her identify how Insurance Payment was applied. In doing so, we have made several attempt to contact Ms*** and unable to reach her. She may contact the Branch Finance Manager, Melissa Alegria located at our Bandera location.Again, we apologies for any inconvenience and look forward to assisting in this matter
The documents requested by Mrs*** have since been emailed to the email address on file.Thanks,J.DByrider/CNAC Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
In the case of *** *** ID # *** listing concerns of Full Coverage Insurance and her Limited Warranty on vehicle purchased. After an investigation was fulfilled it was found that Ms*** purchased a Chevrolet HHR on 6/19/and financed it through CNAC. During the
purchasing process, documents were signed and fully explained the importance of Full Coverage Insurance versus the Collateral Protection *** providesJD Byrider's program requires the vehicle to be fully insurance with a deductible no more $500. If customer can not provide full coverage insurance, then *** can provide one for them which only provide coverage of their vehicle. The Collateral Protection placed does not include liability which is required by the State of Texas. This Liability is solely the customer's responsibility to obtain. On December 12th, 2017, Ms*** was able to provide full coverage insurance with *** *** *** and has been updated on her account.In addition to this case, a warranty was provided of month or 36,mile (whichever comes first) which is honored on parts and/or services needed during the duration of the loan. In any case, there is a $dollar deductible when a warranty item is honor. Since June 19, 2015, vehicle has been serviced once and no money was requested from Ms*** at that time.We truly apologies for any misunderstanding or communication within JD Byrider and *** parties and we strive to assist customer with their vehicle needs. JD Byrider franchise puts a high priority on customer satisfaction and would not want her to unhappy with the purchase decision made.At this time, to assist her better, it is important to contact *** Supervisor, Randy Valverde for any further we can assist.Sincerely,*** *** Compliance Officer
Complaint: ***
I am rejecting this response because: JD Byrider claims we engaged in a mutual release of our contract and as that may be true, it was only because they repossessed my vehicle in the middle of the night and once I got them on the phone the next morning, they told me they picked up my car because they were not able to agree on a resolution with regard to the poor repair job they did and therefore they decided they no longer wanted to do business with me These were the exact words from *** ***, who is an Account Manager in the San Antonio corporate office He clearly told me that I was not allowed to get my vehicle back under any circumstances at all and that he has decided to end our business relationship My only option at that point was to go to the *** location and sign a release waiver that would allow me to obtain my personal belongings from the vehicle and end our contract The offered me a $refund which half of what I had already paid out They refused to give me all of my money back and I am asking that I receive the additional $as a full resolution to this issue Please proceed with this request
Regards,
*** ***
ood afternoon:Thank you for your response and please note that every vehicles comes with a Warranty and will not be removed unless it's past it's months and/or over 36,miles...whichever comes first at a low deductible of $27. Warranty provided to our customer are not removed until it has expired. If and when a Warranty is expired, customer's additional advantages are able to purchase parts at dealership cost and low labor rates. This program is designed to assist customers' in keeping service costs low including any major repairs when needed.At this time, please contact your designated General Manager or Service Manager at *** for further assistance with your vehicle. We look forward to hearing from you soon.Thank you
In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question. Ms*** is upset regarding her account. As a result, she is requesting a refundMrs*** purchased a Mazda 3s on January 31, from the
J.DByrider franchise located in Austin, TX. Although Mrs***’s insurance was effective as of April 4, 2016, account notes indicate that it was not provided to CNAC until April 30, 2016. As such, both of her CPI (Collateral Protection Insurance) payments were due. In the spirit of customer service, CNAC is willing to offer Mrs*** a credit of $78. As to the NSF fee accrued, management is offering a one-time courtesy reimbursement as long as Mrs*** can provide bank statements showing proof. CNAC would like to apologize for any inconvenience. J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/CNAC franchise was sorry to learn of Mrs***’s dissatisfaction as expressed in her complaint to your office. At this time, it is recommended that Mrs*** contact her account manager in order to start the reimbursement process. The J.DByrider/CNAC franchise will continue to accommodate Mrs*** to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service
In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question. Ms*** was upset regarding her vehicle. Please note that since filing the complaint, this matter has been resolved.Ms*** purchased a
Chevrolet Equinox on July 20, from the J.DByrider franchise located in ***, TX. Account notes indicate that the J.DByrider/CNAC franchise and Ms*** executed a mutual release. Per the terms of the agreement, both parties were released from any further claims related to the transaction. Further, Ms*** was provided with a $refund. J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/CNAC franchise was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office. The J.DByrider/CNAC franchise would like to apologize to Ms*** for any inconvenience that she may have experienced, and wishes her all of the best in her future endeavors
Complaint: ***
I am rejecting this response because:
I filled out a complaint on my car dealership a month agoThe company came to a resolution to repay me my $and to this day I have not received itI've talked to them several times since the resolution and they continue to make excusesWhat can I do? Thanks ***
In reference to Complaint ID ***Consumer's rejected response because reimbursement of $not completed. We are truly sorry to hear of consumer's concern and after researching, we found that Full coverage insurance was provided after CNAC had insured vehicle which is why an Insurance fee of $was collected. In good faith, CNAC has refunded consumer's credit card ending in in the amount of $78. A copy of the credit receipt has been provided as support and for your convenience.Again, we truly apologies for any inconvenience this may have caused and urge consumer to contact CNAC for any further concerns. Thank you
In
the case of *** ***, we have reviewed this matter with the full cooperation
of the J.DByrider/CNAC franchise in question.
Mr*** is upset regarding his vehicleAs a result, he would like to
have the vehicle repaired or be let out of his contract. Mr
*** purchased
a Dodge Grand Caravan on April 13, from the J.D
Byrider franchise located in Austin, TX. The vehicle is covered by a month or
36,mile limited warranty which mainly covers the major components of the
power trainWhile the J.DByrider franchise understands that dealing with any
mechanical issue can be frustrating, a used automobile, like any mechanical
device that is subject to wear and tear, will require regular maintenance and
repairs in order to ensure its continued use. Per management, the service
center has been diligent in addressing Mr
***’ mechanical concerns. Service
records indicate that Mr*** has
had zero out of pocket expenses in the
servicing of his vehicle. Account
notes show that Mr*** has failed to bring his vehicle in for multiple
scheduled appointments. Management is currently making efforts to have
the vehicle brought in. The J.DByrider
franchise would like to remind Mr*** that his vehicle can only be
serviced once it is made readily available. The J.D
Byrider franchise will continue to stand behind their limited warranty, and is
committed to ensuring that Mr. *** has safe transportation. J.D
Byrider strives to achieve the satisfaction of each and every customer. The J.DByrider/CNAC franchise was sorry to
learn of Mr***’ dissatisfaction as expressed in his complaint to your
office. If Mr. *** is
currently experiencing any mechanical issues, it is recommended that he contact
the service center at *** to
schedule an appointment. The J.D
Byrider/CNAC franchise will continue to accommodate Mr*** to the best of
our abilities, and hopes to move forward amicably in their relationship with
him.Thanks,J.DByrider/CNAC Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because I was treated unfairly and unjust. Being forced with the only option of signing that release form was completely illegal and JD Byrider needs to refund all of money for a car I was only in possession of less than 3 months until they decided they did not want to fix repair the vehicle or continue to do business with me. I am asking for the remainder of the funds I paid out on this vehicle to be refunded to me please.
Regards,
[redacted]
My staff has had several conversations with Mrs. [redacted] about her service issues. In all cases they have advised Mrs. [redacted] to call and/or be transferred to the service department to make an appointment regarding her service issues. Each time she has stated that she only wanted to...
speak to myself. I did call Mrs. [redacted] and did not get an answer. Mrs. [redacted] expressed to [redacted] my sales manager at the Waco location that she wanted another vehicle. [redacted] explained to her that we would have to have the car in service to determine if that was possible, he advised her again that she would need to speak to someone in the service department. [redacted] has zero issue with getting the car in service to determine the next plan of action. [redacted] also told her that if we could not determine an issue on location her that [redacted] would have no issue sending the vehicle to the manufacturer for a second opinion at [redacted]s expense. I would like for Mrs. [redacted] to schedule a service appointment so that we can make the best decision possible regarding her vehicle. Since the time the car was purchased [redacted] has spent $878.18 in warranty repairs as well as $243 on repairs that were not covered under the warranty. Mrs. [redacted] as spent a total of $64 in customer pay. I do believe this reflects the efforts of our business to do the very best we can to take care of Mrs. [redacted]. Please call the service department and we will be glad to look at any and all service issues.Thanks,[redacted]
In reference to ID [redacted] concern was made of some recalls for a 2012 Ford Fusion and payment arrangements that were made with account holder, [redacted]. After researching the account, we found name on account is not the same as listed on this complaint. JD Byrder / CNAC take...
our customer's privacy seriously which prevents us from responding in detail of our findings. At this time, we encourage Ms. [redacted] to contact us for a complete report of our findings.Although we cannot disclose any information at this time, we sincerely apologies for any inconvenience this may have cause [redacted] JD Byrider/CNAC provides a program that exceeds our customer's expectation and work hard to advance them to the next level of transportation. Please feel free to contact us at [redacted] for any further information needed or discuss in more detail.Thank you.
Complaint: [redacted]
I am rejecting this response because: CNAC has not provided the documents that I KEEP REQUESTING. I cannot get a direct answer to my questions regarding the payment from ALLSTATE Insurance. They are refusing to provide an answer to my question.
Regards,
[redacted]