In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Mr. [redacted] is upset regarding his accident damage to his vehicle. Mr. [redacted] purchased a 2011 Chevrolet Impala...
on February 10, 2017 from the J.D. Byrider franchise located in Austin, TX. Mr. [redacted] was involved in an accident where he failed to obtain a police report that is required to file a claim with the CNAC Collateral Protection Insurance Plan. CNAC has worked diligently since learning of the accident to get the CPI Insurance to send adjusters to inspect Mr. [redacted]’ vehicle. After further communication with the CPI Insurance, it is learned that the original adjuster used OEM parts instead of LKQ parts for the estimate of repair and have asked for the adjuster to adjust the estimate of repairs. The J.D. Byrider/CNAC franchise understands Mr. [redacted] frustrations following his car accident but our service department is unable to offer any repairs while his vehicle is being dealt with by the insurance company and the adjusters. As soon as the claim information is returned to us, we will work diligently to help meet Mr. [redacted]’ needs. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Mr. Henderson–Morales’ dissatisfaction as expressed in his complaint to your office. If Mr. [redacted] would like to discuss the accident claim, it is recommended that he contact management at [redacted]. The J.D. Byrider/CNAC franchise appreciated Mr. [redacted] business, and wishes him all of the best in his future endeavors.
In the case of [redacted] Ms. [redacted] concern was of the past due payment, references being called and insurance applied to her account along with customer services provided. Ms. [redacted] entered a program which qualified her to purchased a vehicle on October 6th, 2016. ...
Being in this program requires that all vehicles be insured with Full Coverage, listing CNAC as the lien holder and a maximum of $500 deductible. At the time of this complaint, vehicle's insurance was verified and found that Liability was purchased instead. This qualified the account for the finance Collateral Protection Insurance. As explained during the purchasing process, if Full Coverage is not obtained, Liability is required to meet state law and Collateral Protection will be provided at $42.25 above every contractual payment. Unfortunately, there was an outstanding amount past due which courtesy calls were made to reference simply to relay messages to account holders. CNAC apologies for any inconvenience this may have cause any references and strongly recommends Ms. [redacted] contact CNAC in a timely manner for any assistance we can provide in the future. Since this complaint, Ms. [redacted] has successfully brought her account current and in good standings with CNAC. The J.D Byrider franchise appreciate Ms. [redacted] business and strives to provide a program that exceeds the customer's expectations and maximizes their opportunity for advancement. We look forward to assisting Ms. [redacted] in meeting her goals.Thank youJ.D. Byrider / CNAC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] i will accept the $78 because I do not want to send any banking information to the company. Thanks
Hello,In the case of Ms. [redacted] Ms. [redacted] is upset of her vehicle repossessed only after two late payments and concern of some personal items left in her vehicle and unable to retrieve.Ms. [redacted] purchased a 2009 Pontiac G5 on August 15th, 2016 from J.D. Byrider / CNAC franchise...
located in San Antonio. Records indicate her account has failed twice which lead to both repossessions on the same account.J.D. Byrider / CNAC franchise do contract all Repossessions with outside vendors. Please understand that J.D. Byrider / CNAC are not responsible for items left behind or lost during the transport nor employees working for their companies.Since this complaint, all Contracts and relationship has severed and no longer have possession of her vehicle. We truly apologies for the misunderstanding and any inconvenience this may have caused. JD Byrider / CNAC truly strive to acheive the satisfaction of each and every customer. Thank you,JD Byrider / CNAC
In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Mr. [redacted] is upset regarding his accident damage to his vehicle. We have again contacted the insurance company to get an update on Mr. [redacted] – Morales’ claim. As far as a police report, we again state that Mr. [redacted] [redacted] either did not file a police report or has not provided one. It is his obligation to provide the report and may obtain it online and does not need to go to the police station to obtain. The insurance company will not provide this service for claims. It is unfortunate that this holds up his claim but it was only filed 8 days ago. Any misunderstanding on Mr. [redacted] [redacted] part is unfortunate but we will continue to ask for completion of his claim although we have no control over a third party insurance provider. As soon as we have additional information from the Insurance Company, Mr[redacted] [redacted] will be the first to hear. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Mr. Henderson–Morales’ dissatisfaction as expressed in his complaint to your office. If Mr. [redacted] would like to discuss the accident claim, it is recommended that he contact management at [redacted]. The J.D. Byrider/CNAC franchise appreciated Mr. [redacted] business, and wishes him all of the best in his future endeavors.
Complaint: [redacted]
I am rejecting this response because:
This is same piece of information that I beem hearing for 4 months now. Now I am out of work due to the fact that I have no transportation there. When claim was filed I was told for several people from business that the insurance company will be able to pull the police reports on their own. I was unable to obtain any copies of the police reports because the hours that i worked intervened with the hours of operation of the police headquarters. I was told on many occasions that since I couldn't obtain a police report at the time the insurance company would be able to pull a copy of the reports using the case numbers. Weeks later I come to find out that nothing has been done on there end. At this point I feel like im playing a game of cat and mouse. Their response remains the same that they are waiting to hear a response from the insurance company. This has been a on going issue for 4 months now going on 5 months. How long does this process really take to handle.
Regards,
[redacted]
At
this time, the position of the J.D. Byrider/CNAC franchise has not changed. Per the terms of the mutual release agreement, both parties were released from
any further claims related to the transaction. Thanks,J.D. Byrider/CNAC Customer Service
Hello Ms. [redacted]Thank you again for reaching out. At your convenience, we will be happy to supply a copy of Insurance and deficiency balance statement to help support your true balance on your account.At this time, we request you contact [redacted] to help settle this concern.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
At this time, the position of the J.D. Byrider/CNAC franchise has not changed. Per management, the employee in question has been advised on appropriate customer service. Mr. [redacted]’s account is currently in good standing and will be reported to the credit agencies as such. Further, no refund will be forthcoming. CNAC would again like to apologize for any inconvenience. If Mr. [redacted] has any further questions or concerns regarding his account, it is recommended that he contact [redacted] at [redacted]Thanks,J.D. Byrider/CNAC Customer Service
Hello Ms. [redacted]Thank you for reaching out and utilizing our business. In reference to complaint ID # [redacted] concerns listed was of Service Issues with your vehicle and the amount asked to pay for the repairs. It was also mention that your vehicle was involved in an accident and would...
like to be removed from further payment due to no longer having your vehicle.During our investigation, it was found that Ms. [redacted] purchased a 2005 Nissan Maxima on March 26th, 2015. Since that time, vehicle was serviced for repairs 5 times with a mileage reading over 53,000 since purchased. In consideration of the damages and amount it took to repair, a Mechanical loan was offered which does not accrue any interest. This Mechanical Loan was reviewed and signed by both parties on December 6, 2016.Unfortunately, on January 29th, 2018 vehicle was involved in an accident and an Insurance claim was filed thru [redacted] Collateral Protection Program. Insurance check of $2953.32 has been applied towards her Mechanical and Contractual Loan and request at this time to contact [redacted] for the remaining balance due. We sincerely apologies for any inconvenience this may have caused Ms. [redacted] and we truly are here to assist. JD Byrider and [redacted] strive to provide a program that exceeds our customer's expectations and maximizes their opportunity for advancement. Please feel free to contact us for any further assistance. Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: The amount of the check from the insurance company that was stated in the response from this company IS NOT the same amount the rep at [redacted] gave me. This company does everything and anything to squeeze every penny out of you. Their information they give me is NEVER correct and now I'm stuck with a balance for GOD KNOWS WHAT. I've never been so displeased with a business in my life and I would rather walk or take the via bus for the rest of my life before I purchase another vehicle from this company. I WOULDNT RECOMMEND THIS COMPANY TO SOMEONE I HATE.
Regards,
[redacted]
I have called and spoke with [redacted] regarding his complaint with the Revdex.com. I have worked out a service date for him to bring the vehicle back to our service department and take care of his service issues. I have also agreed to not charge him for work that will be performed. [redacted]...
is bringing the vehicle back to the JD Byrider shop on 12/21/2015, to have all issues repaired. If you have any further questions or need anything else regarding this complaint feel free to e-mail me at [redacted]. Thanks, [redacted]General Manager JD Byrider[redacted]
In response to Complaint ID # [redacted] Ms. [redacted] concern was of her contractual terms and the monthly amount that is being reported to the Credit Bureaus. In this case, we have investigated this matter and found that Ms. [redacted] purchased a 2008 Honda Accord on October 20, 2017. ...
The terms on her contract was written of $190.85 bi-weekly payments which is multiplied by 26 payments then divided by 12 months in which case calculates to $413.50 a month. It seems that the credit bureaus are only recording her payments on a monthly basis which is not controlled by [redacted]. On this same complaint, it was mentioned that Ms. [redacted] would like to cancel her obligation in which it is highly recommended to contact on of [redacted] Supervisor, [redacted] or [redacted] for further assistance at [redacted]We truly feel we can assist Ms. [redacted] in the future and would not want to lose her as our customer at this time. JD Byrider franchise appreciates Ms. [redacted]'s business and strives to exceed our customer's expectations. Please feel free to contact a [redacted] Supervisor for further assistance.Sincerely, [redacted] Compliance Officer
Hello,In response to ID # [redacted], Compliance Officer [redacted] has been able to communicate with Mr. [redacted] and was able to update all account information and enroll Mr. [redacted] in company's Auto Pay. Mr. [redacted] will no longer need to contact CNAC for payment and will be notified by his...
bank of deductions being made. We truly apologize for any inconvenience CNAC may have caused and have corrected Mr. [redacted]'s payment dates to meet his pay dates. Per Mr. [redacted] request, a payment history ledger report will be emailed to him and has been advised to contact Ms. [redacted] for any further questions or concerns he may have.Thank you and have a great day.[redacted]Operations Consultant[redacted]
Hello,In reference to ID # [redacted]. Complaint received was on the Financial Institution calling Ms. [redacted] on an account that was due and while calls were made, Ms. [redacted] felt misinformed and became stressful for her. We are truly sorry to hear about Ms. [redacted] medical condition...
and CNAC's intention were never to cause her stress. During these conversation, Ms. [redacted] decided to surrender her vehicle due to her illness and unable to complete our program. Through normal course of surrendering a vehicle in the state of Texas, Mrs. [redacted] will receive a Notice of Surplus / Deficiency balance after her vehicle is sold, as requested. At that time, she will be considering making payments to clear her account. As requested by Ms. [redacted], CNAC will cease all telephone calls to the Ms. [redacted] and if she wishes to work out arrangements on the deficiency balance, she may contact the General Manager, [redacted] for immediate assistance.Again, our apologies. JD Byrider and CNAC strive for Customer Satisfaction and we look forward to being able to assist you in the near future.Sincerely,CNAC
Hello,In reference to Complaint ID [redacted], Ms. [redacted] is requesting an Insurance refund of $39 that was charged on December 2nd, 2016. After researching, JD Byrider / CNAC found that Vehicle was purchased on November 12th, 2016. Although during the purchase process, our...
customers go through an intense closing clarifying Differed Downs and Contractual Payment with Calendars as support, please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent with Full Coverage insurance. An amount of $39 was charged on December 2nd, 2016 which we were happy to refunded to credit card as of January 11, 2017. We truly appreciate your business and apologies for any inconvenience this may have caused you.JD Byrider strives to acheive the satisfaction of each and very customer. The J.D. Byrider / CNAC Franchise was sorry to learn of this concern and as expressed in this complaint. to your office. The J.D. Byrider / CNAC franchise will continue to accommodate Mr[redacted] to the best of their abilities and hopes to move forward amicably. Thank you,J.D. Byrider / CNAC
In the case of [redacted] we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Ms. [redacted] was upset regarding her account. Since filing the complaint, this matter has been resolved to her satisfaction. Ms. [redacted]...
purchased a 2008 Ford Focus on March 22, 2016 from the J.D. Byrider franchise located in San Antonio, TX. Records indicate that her account is now current and that CNAC allowed her to make two partial payments. Please understand that it is the goal of CNAC to help customers successfully maintain their account throughconsistent, on-time payments. CNAC would like toapologizeto Ms. [redacted] foranyinconvenience. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Ms. [redacted]’ dissatisfaction as expressed in her complaint to your office. The J.D. Byrider/CNAC franchise will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes tomoveforwardamicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service
Complaint: [redacted]
I am rejecting this response because: seeing how many times you reported me late on my payment is not helping. setting up auto pay on this account again is the same as all the other people I have talked to. being disrespected by your employees and now you dont even return my emails does not make me feel any better about continuing to do business with you. so far the only thing you have done is say your sorry for the way I was treated and set up auto pay and not return my emails. I want you to fix my credit report and return all the money you put against me for your mistake back into my account.
Regards,
[redacted]
In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Mr. [redacted] is upset regarding his accident damage to his vehicle. Mr. [redacted] purchased a 2011 Chevrolet Impala...
on February 10, 2017 from the J.D. Byrider franchise located in Austin, TX. Mr. [redacted] was involved in an accident where he failed to obtain a police report that is required to file a claim with the CNAC Collateral Protection Insurance Plan. CNAC has worked diligently since learning of the accident to get the CPI Insurance to send adjusters to inspect Mr. [redacted]’ vehicle. After further communication with the CPI Insurance, it is learned that the original adjuster used OEM parts instead of LKQ parts for the estimate of repair and have asked for the adjuster to adjust the estimate of repairs. The J.D. Byrider/CNAC franchise understands Mr. [redacted] frustrations following his car accident but our service department is unable to offer any repairs while his vehicle is being dealt with by the insurance company and the adjusters. As soon as the claim information is returned to us, we will work diligently to help meet Mr. [redacted]’ needs. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Mr. Henderson–Morales’ dissatisfaction as expressed in his complaint to your office. If Mr. [redacted] would like to discuss the accident claim, it is recommended that he contact management at [redacted]. The J.D. Byrider/CNAC franchise appreciated Mr. [redacted] business, and wishes him all of the best in his future endeavors.
In the case of [redacted] Ms. [redacted] concern was of the past due payment, references being called and insurance applied to her account along with customer services provided. Ms. [redacted] entered a program which qualified her to purchased a vehicle on October 6th, 2016. ...
Being in this program requires that all vehicles be insured with Full Coverage, listing CNAC as the lien holder and a maximum of $500 deductible. At the time of this complaint, vehicle's insurance was verified and found that Liability was purchased instead. This qualified the account for the finance Collateral Protection Insurance. As explained during the purchasing process, if Full Coverage is not obtained, Liability is required to meet state law and Collateral Protection will be provided at $42.25 above every contractual payment. Unfortunately, there was an outstanding amount past due which courtesy calls were made to reference simply to relay messages to account holders. CNAC apologies for any inconvenience this may have cause any references and strongly recommends Ms. [redacted] contact CNAC in a timely manner for any assistance we can provide in the future. Since this complaint, Ms. [redacted] has successfully brought her account current and in good standings with CNAC. The J.D Byrider franchise appreciate Ms. [redacted] business and strives to provide a program that exceeds the customer's expectations and maximizes their opportunity for advancement. We look forward to assisting Ms. [redacted] in meeting her goals.Thank youJ.D. Byrider / CNAC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] i will accept the $78 because I do not want to send any banking information to the company. Thanks
Hello,In the case of Ms. [redacted] Ms. [redacted] is upset of her vehicle repossessed only after two late payments and concern of some personal items left in her vehicle and unable to retrieve.Ms. [redacted] purchased a 2009 Pontiac G5 on August 15th, 2016 from J.D. Byrider / CNAC franchise...
located in San Antonio. Records indicate her account has failed twice which lead to both repossessions on the same account.J.D. Byrider / CNAC franchise do contract all Repossessions with outside vendors. Please understand that J.D. Byrider / CNAC are not responsible for items left behind or lost during the transport nor employees working for their companies.Since this complaint, all Contracts and relationship has severed and no longer have possession of her vehicle. We truly apologies for the misunderstanding and any inconvenience this may have caused. JD Byrider / CNAC truly strive to acheive the satisfaction of each and every customer. Thank you,JD Byrider / CNAC
In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Mr. [redacted] is upset regarding his accident damage to his vehicle. We have again contacted the insurance company to get an update on Mr. [redacted] – Morales’ claim. As far as a police report, we again state that Mr. [redacted] [redacted] either did not file a police report or has not provided one. It is his obligation to provide the report and may obtain it online and does not need to go to the police station to obtain. The insurance company will not provide this service for claims. It is unfortunate that this holds up his claim but it was only filed 8 days ago. Any misunderstanding on Mr. [redacted] [redacted] part is unfortunate but we will continue to ask for completion of his claim although we have no control over a third party insurance provider. As soon as we have additional information from the Insurance Company, Mr[redacted] [redacted] will be the first to hear. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Mr. Henderson–Morales’ dissatisfaction as expressed in his complaint to your office. If Mr. [redacted] would like to discuss the accident claim, it is recommended that he contact management at [redacted]. The J.D. Byrider/CNAC franchise appreciated Mr. [redacted] business, and wishes him all of the best in his future endeavors.
Complaint: [redacted]
I am rejecting this response because:
This is same piece of information that I beem hearing for 4 months now. Now I am out of work due to the fact that I have no transportation there. When claim was filed I was told for several people from business that the insurance company will be able to pull the police reports on their own. I was unable to obtain any copies of the police reports because the hours that i worked intervened with the hours of operation of the police headquarters. I was told on many occasions that since I couldn't obtain a police report at the time the insurance company would be able to pull a copy of the reports using the case numbers. Weeks later I come to find out that nothing has been done on there end. At this point I feel like im playing a game of cat and mouse. Their response remains the same that they are waiting to hear a response from the insurance company. This has been a on going issue for 4 months now going on 5 months. How long does this process really take to handle.
Regards,
[redacted]
At
this time, the position of the J.D. Byrider/CNAC franchise has not changed. Per the terms of the mutual release agreement, both parties were released from
any further claims related to the transaction. Thanks,J.D. Byrider/CNAC Customer Service
Hello Ms. [redacted]Thank you again for reaching out. At your convenience, we will be happy to supply a copy of Insurance and deficiency balance statement to help support your true balance on your account.At this time, we request you contact [redacted] to help settle this concern.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
At this time, the position of the J.D. Byrider/CNAC franchise has not changed. Per management, the employee in question has been advised on appropriate customer service. Mr. [redacted]’s account is currently in good standing and will be reported to the credit agencies as such. Further, no refund will be forthcoming. CNAC would again like to apologize for any inconvenience. If Mr. [redacted] has any further questions or concerns regarding his account, it is recommended that he contact [redacted] at [redacted]Thanks,J.D. Byrider/CNAC Customer Service
Hello Ms. [redacted]Thank you for reaching out and utilizing our business. In reference to complaint ID # [redacted] concerns listed was of Service Issues with your vehicle and the amount asked to pay for the repairs. It was also mention that your vehicle was involved in an accident and would...
like to be removed from further payment due to no longer having your vehicle.During our investigation, it was found that Ms. [redacted] purchased a 2005 Nissan Maxima on March 26th, 2015. Since that time, vehicle was serviced for repairs 5 times with a mileage reading over 53,000 since purchased. In consideration of the damages and amount it took to repair, a Mechanical loan was offered which does not accrue any interest. This Mechanical Loan was reviewed and signed by both parties on December 6, 2016.Unfortunately, on January 29th, 2018 vehicle was involved in an accident and an Insurance claim was filed thru [redacted] Collateral Protection Program. Insurance check of $2953.32 has been applied towards her Mechanical and Contractual Loan and request at this time to contact [redacted] for the remaining balance due. We sincerely apologies for any inconvenience this may have caused Ms. [redacted] and we truly are here to assist. JD Byrider and [redacted] strive to provide a program that exceeds our customer's expectations and maximizes their opportunity for advancement. Please feel free to contact us for any further assistance. Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: The amount of the check from the insurance company that was stated in the response from this company IS NOT the same amount the rep at [redacted] gave me. This company does everything and anything to squeeze every penny out of you. Their information they give me is NEVER correct and now I'm stuck with a balance for GOD KNOWS WHAT. I've never been so displeased with a business in my life and I would rather walk or take the via bus for the rest of my life before I purchase another vehicle from this company. I WOULDNT RECOMMEND THIS COMPANY TO SOMEONE I HATE.
Regards,
[redacted]
I have called and spoke with [redacted] regarding his complaint with the Revdex.com. I have worked out a service date for him to bring the vehicle back to our service department and take care of his service issues. I have also agreed to not charge him for work that will be performed. [redacted]...
is bringing the vehicle back to the JD Byrider shop on 12/21/2015, to have all issues repaired. If you have any further questions or need anything else regarding this complaint feel free to e-mail me at [redacted]. Thanks, [redacted]General Manager JD Byrider[redacted]
In response to Complaint ID # [redacted] Ms. [redacted] concern was of her contractual terms and the monthly amount that is being reported to the Credit Bureaus. In this case, we have investigated this matter and found that Ms. [redacted] purchased a 2008 Honda Accord on October 20, 2017. ...
The terms on her contract was written of $190.85 bi-weekly payments which is multiplied by 26 payments then divided by 12 months in which case calculates to $413.50 a month. It seems that the credit bureaus are only recording her payments on a monthly basis which is not controlled by [redacted]. On this same complaint, it was mentioned that Ms. [redacted] would like to cancel her obligation in which it is highly recommended to contact on of [redacted] Supervisor, [redacted] or [redacted] for further assistance at [redacted]We truly feel we can assist Ms. [redacted] in the future and would not want to lose her as our customer at this time. JD Byrider franchise appreciates Ms. [redacted]'s business and strives to exceed our customer's expectations. Please feel free to contact a [redacted] Supervisor for further assistance.Sincerely, [redacted] Compliance Officer
Hello,In response to ID # [redacted], Compliance Officer [redacted] has been able to communicate with Mr. [redacted] and was able to update all account information and enroll Mr. [redacted] in company's Auto Pay. Mr. [redacted] will no longer need to contact CNAC for payment and will be notified by his...
bank of deductions being made. We truly apologize for any inconvenience CNAC may have caused and have corrected Mr. [redacted]'s payment dates to meet his pay dates. Per Mr. [redacted] request, a payment history ledger report will be emailed to him and has been advised to contact Ms. [redacted] for any further questions or concerns he may have.Thank you and have a great day.[redacted]Operations Consultant[redacted]
Hello,In reference to ID # [redacted]. Complaint received was on the Financial Institution calling Ms. [redacted] on an account that was due and while calls were made, Ms. [redacted] felt misinformed and became stressful for her. We are truly sorry to hear about Ms. [redacted] medical condition...
and CNAC's intention were never to cause her stress. During these conversation, Ms. [redacted] decided to surrender her vehicle due to her illness and unable to complete our program. Through normal course of surrendering a vehicle in the state of Texas, Mrs. [redacted] will receive a Notice of Surplus / Deficiency balance after her vehicle is sold, as requested. At that time, she will be considering making payments to clear her account. As requested by Ms. [redacted], CNAC will cease all telephone calls to the Ms. [redacted] and if she wishes to work out arrangements on the deficiency balance, she may contact the General Manager, [redacted] for immediate assistance.Again, our apologies. JD Byrider and CNAC strive for Customer Satisfaction and we look forward to being able to assist you in the near future.Sincerely,CNAC
Hello,In reference to Complaint ID [redacted], Ms. [redacted] is requesting an Insurance refund of $39 that was charged on December 2nd, 2016. After researching, JD Byrider / CNAC found that Vehicle was purchased on November 12th, 2016. Although during the purchase process, our...
customers go through an intense closing clarifying Differed Downs and Contractual Payment with Calendars as support, please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent with Full Coverage insurance. An amount of $39 was charged on December 2nd, 2016 which we were happy to refunded to credit card as of January 11, 2017. We truly appreciate your business and apologies for any inconvenience this may have caused you.JD Byrider strives to acheive the satisfaction of each and very customer. The J.D. Byrider / CNAC Franchise was sorry to learn of this concern and as expressed in this complaint. to your office. The J.D. Byrider / CNAC franchise will continue to accommodate Mr[redacted] to the best of their abilities and hopes to move forward amicably. Thank you,J.D. Byrider / CNAC
In the case of [redacted] we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Ms. [redacted] was upset regarding her account. Since filing the complaint, this matter has been resolved to her satisfaction. Ms. [redacted]...
purchased a 2008 Ford Focus on March 22, 2016 from the J.D. Byrider franchise located in San Antonio, TX. Records indicate that her account is now current and that CNAC allowed her to make two partial payments. Please understand that it is the goal of CNAC to help customers successfully maintain their account throughconsistent, on-time payments. CNAC would like toapologizeto Ms. [redacted] foranyinconvenience. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Ms. [redacted]’ dissatisfaction as expressed in her complaint to your office. The J.D. Byrider/CNAC franchise will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes tomoveforwardamicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service
Complaint: [redacted]
I am rejecting this response because: seeing how many times you reported me late on my payment is not helping. setting up auto pay on this account again is the same as all the other people I have talked to. being disrespected by your employees and now you dont even return my emails does not make me feel any better about continuing to do business with you. so far the only thing you have done is say your sorry for the way I was treated and set up auto pay and not return my emails. I want you to fix my credit report and return all the money you put against me for your mistake back into my account.
Regards,
[redacted]