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Superior Motorcycle Service Reviews (23)

In regards to our customer [redacted]He received his motor in the spring of 20 14 :from us here at Advanced Cycle Machining. The Customer states that he had an issue with the motor. He proceeded to disassemble the engine by himself to re.pair. Disassembling the engine...

voids our warranty. Given an opportunity we would have picked up and remedied the issue but we were not given that chance. Had he given us the chance to remedy the situation the first time we would have completely disassembled and re--assembled the entire engine. By his own admission the customer states that he has had this engine apart at least three times without prior consent/contact from us. The customer also states that he had to disassemble his engine to repair a heli-coiL We here at advanced cycle' did not install any heli-coils into these engine cases. In an attempt to restore customer relations we sold and installed a brand new oil pump at parts cost and zero labor charge after the engine had been in the customers possession for over 1 year. When the bike was finished the customer test drove hi~ machine before leaving the shop. He was gone for about 30 minutes. He made a comment about how good the engine started and ran. The customer had the ignition magneto incorrectly installed which was leading him. to a previous hard starting issue.We have been in business sitice 1971 and stand behind our work. Our stated wananty is one year on parts and labor. Given the opportunity we would have wanted nothing more, than to repair the engine the first time but as stated earlier the customer took it upon himself to perform his own "repairs". We regret that the problem occurred. We do not warranty products/parts if the customer has taken it upon themselves to repair. With the customer being only two hours away from us we would have had zero problems picking up the bike from the customer. But'again we were not' given the chance Any further questions please contact us at advanced cycle machining.

I did pick up my 1948 Panhead engine in the spring of 2014. I did call [redacted] shop and was told to bring the engine up, they would make it right. At no time were any conditions or issues of warranty written, expressed, or implied brought up in the numerous phone calls. In the only receipt I received from Advanced Cycle Machining there is only an itemized list of parts replaced, no reference to terms or conditions of warranty. I am employed by Halvor lines Inc. in Superior, WI and know for a fact that it takes 3 hours to drive to Superior, WI from my house. In 2014 I occupied my domicile 21 days ( 2014 tax filing information) so time was definitely of the issue. At NO time was there ever an offer to pick up the motorcycle or motor for obvious needed work. ( I. E .very low compression) They continuously denied that the pistons could be the wrong ones.( See previous letter). 
____I never said that they installed any heli-coil. I only said that a heli-coil needed repair and was the cause of an oil leak. I do recall that one of the reasons for bringing up the engine originally was for stripped lifter block attachment holes as well as thread repair to the timing mark access hole. As for the oil pump issue.... After arguing about the actual need for the new oil pump, I paid in cash and no receipt was given. After checking the S&S Cycle website I found out that the aftermarket oil pump claims to increase oil pump pressure and volume by 25 percent. Why would a rebuilt engine need more pressure and volume? Maybe because internal bearing clearances and tolerances were not correct? In hindsight the oil pump replacement seems like a " bandaid" approach to cover poor workmanship. In the same conversation Phil Runser Jr. Stated that the prior oil pump snap ring ( see previous letter) was the correct one for an oil pump. Well it is BUT the snap ring installed by Advanced Cycle Machining was put on the wrong end of the oil pump driveshaft. The snap ring installed by them was put on the oil pump drive gear end ( which allowed the shaft key to walk out and disengage the oil pump) and not under the outer cover on the shaft end by the oil pump internal pump gear. Total oil pump operation ceased and had this happened on the open road a major catastrophic engine failure could result. As well as a possible motorcycle accident. ---- As for the Morris Magneto timing issue, the magneto has a spring loaded " impulse coupler " and can be difficult to properly set. I've run magnetos for years and years ago I bought a Morris Magneto Timing Tool, so I have no issues with timing the magneto. ( Yes I still have the dated sales receipt for the tool.) When the oil pump was replaced and the gear case cover removed the timing may have changed due to the spring loaded impulse coupler in the magneto. ---- Many times I called and emailed and sent pictures by email of the oil pump snap rings and the ignition gear shaft engine case damage. Before contacting the Revdex.com I sent Advanced Cycle Machining a certified letter with pictures. They refused to except the letter. - I have absolutely NO confidence in Advanced Cycle Machining to attempt any work to my motorcycle. I have a motorcycle that I cannot ride due to expectations of a catastrophic failure. Phil Runser Jr.'s people obviously did not measure piston to cylinder wall clearance or the engine could not have possibly left their shop. The oil pump snap ring is a minor part with a major job. Not using thread locker on the ignition drive and intermediate gear shafts retainment screws is unthinkable. Major engine damage would result if allowed to run long under these conditions. The engine will have to be completely disassembled and inspected and tolerances and clearances checked. Advanced Cycle Machining wants to disassemble and assemble the motor again? In my opinion they lack the knowledge( Phil Runser Sr.) of the older Harley engines as their ignorance and incompetence has demonstrated in the failure of my Panhead. - I have been a Professional Truck Driver for just over 4 years. Prior to that I was an automotive mechanic for 32 years in the US Army as well as civilian life. In the Army I rebuilt gas & Diesel engines while assigned to component rebuild platoons, in Oklahoma & Germany. In 1978 I was awarded an Army Commendation Medal for meritorious service as a mechanic in Germany. In 1987 I graduated with honors with a 2 year degree in Automotive Mechanics from the Chippewa Valley Technical College. In 1989 I graduated from Auto -Tech in Roseville, MN, an auto mechanics graduate course, with honors. I was an ASE ( Automotive Service Excellence) Master Automobile Technician for over 20 years. My certifications expired in 2012. In 2011 I graduated from the Chippewa Valley Technical College for truck driving, again with honors. - - I am appalled by the amateur mistakes made by Advance Cycle Machining to my 1948 Harley- Davidson Panhead. It is by the grace of God and my Guardian Angel that my Panhead motor did not suffer a catastrophic failure while riding and possibly cause injuries or my untimely demise!  To resolve this issue I demand a total refund of $2369.00! The incompetence of this shop has cost me alot of time and angst! Not being able to ride my once trustworthy Panhead is a pain beyond words!            
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]

Review: In the fall of 2013 I brought my 1948 Harley-Davidson Panhead motor to [redacted] Jr.'s motorcycle shop in Superior,Wisconsin to be rebuilt and have some welding/machine workdone.I had previously used this shop with [redacted] Senior in the past and recieved superior service. In March 2014 I picked up the Panhead motor and reinstalled it into the motorcycle.Upon attempting to start it (kick start only) I noticed very little compression.After checking the obvious (sparkplugs installed, valves properly adjusted) I called [redacted] Jr.'s shop and informed them of the problem. They insisted their work was top notch and I should bring the entire motorcycle up to their shop.Due to time constraints and a 6 hour round trip time I disassembled the motor far enough to determine the newly installed pistons were incorrect.I called [redacted] Jr.'s shop and informed them of this. They denied the possibility of error.Even though I had the box of the old removed parts they had installed new. I purchased a new correct set of rings and pistons put it together and got the motor running. When I brought the removed pistons to the shop,[redacted] Jr. apologized profusely and said he should have assembled the entire engine himself. I was refunded the money I had spent on rings and pistons but not the labor.I should have gotten labor too,but at that point was happy to have my motorcycle up and running.With the lack of home time I rode the motorcycle very little in 2014.In the spring of 2015 I went to start the bike and the oil pressure light would not go out. I checked the oil level and then the oil pump.No keys were sheared on the oil pump. After pulling the gear case cover off I noticed the oil pump drive gear was freewheeling on the driveshaft. Closer examination revealed the half-moon key had come out because of an improper snap ring was used. I was informed by area shops that Harley-Davidson had a service bulletin out on snap ring usage since the 1930's.I put the motor back together and noted that the oil light came on when decelerating.Again I called [redacted] Jr.'s shop who said to bring the motor up and they would make it right.This time I took the entire motorcycle up to them. They said I needed a new oil pump which I complained that the motor already had a later model oil pump that was already checked out by them and deemed to be functional.I relied on their opinion and picked the motorcycle up the following weekend.Upon arrival I took the bike for a short ride and things seemed to be in order.I took the bike home in the back of my pickup.Weeks later I took the bike for a longer ride (150 miles) and was plagued by massive oil leakage and hard starting as well as excessive oil blowing out the crankcase breather filter. Enough oil in fact to coat the entire rear of the motorcycle.Closer examination revealed a helicoil thread repair was pulling out and would not allow the lifter block to properly seat.I removed the helicoil and installed a new one. At that point I inadvertently dropped a screw down inside the lifter block opening and had to remove the gear case cover to retrieve it.Upon attempting to reinstall the gearcase cover I noticed the ignition drive gear was very loose. The ignition drive gear is on a hollow shaft with an internal screw securing the shaft to the engine case.The screw was completely loose with no evidence of a thread locker on the threads.This in turn allowed the shaft (steel) to rotate and wobble in the aluminum engine case doing damage to the engine case.I also noted that the intermediate gear shaft screw was fingertight. So now again my 1948 Harley-Davidson Panhead ( which I have owned since 1989) is in need of continued repair from the Fall of 2013. I have absolutely no confidence in taking it again to [redacted] Jr.'s shop for them to repair and possibilty continually damage this motorcycle.I will not ride my motorcycle for I fear a catastrophic failure is a distinct possibility. It was my mistake to pay with cash.If I had paid with a credit card at least I would have the credit card company to help me with making this right. I paid $2215.96 in cash on March 3,2014 and $260.00 in cash for the aftermarket oil pump in May 2015. I would like a refund of $2369.00(refund for pistons/rings already recieved) for the incompetent and incorrect repairs done on my 1948 Harley-Davidson Panhead. The motor and motorcycle have now been in their shop twice and is still a problem. Again I have no confidence in returning my motorcycle to them yet again.I am very lucky that their inadequate repairs did not fail during a ride and cause a crash. A receipt and pictures are also included with this letter. Sincerely,[redacted]Desired Settlement: See end of above letter.

Business

Response:

In regards to our customer [redacted]He received his motor in the spring of 20 14 :from us here at Advanced Cycle Machining. The Customer states that he had an issue with the motor. He proceeded to disassemble the engine by himself to re.pair. Disassembling the engine voids our warranty. Given an opportunity we would have picked up and remedied the issue but we were not given that chance. Had he given us the chance to remedy the situation the first time we would have completely disassembled and re--assembled the entire engine. By his own admission the customer states that he has had this engine apart at least three times without prior consent/contact from us. The customer also states that he had to disassemble his engine to repair a heli-coiL We here at advanced cycle' did not install any heli-coils into these engine cases. In an attempt to restore customer relations we sold and installed a brand new oil pump at parts cost and zero labor charge after the engine had been in the customers possession for over 1 year. When the bike was finished the customer test drove hi~ machine before leaving the shop. He was gone for about 30 minutes. He made a comment about how good the engine started and ran. The customer had the ignition magneto incorrectly installed which was leading him. to a previous hard starting issue.We have been in business sitice 1971 and stand behind our work. Our stated wananty is one year on parts and labor. Given the opportunity we would have wanted nothing more, than to repair the engine the first time but as stated earlier the customer took it upon himself to perform his own "repairs". We regret that the problem occurred. We do not warranty products/parts if the customer has taken it upon themselves to repair. With the customer being only two hours away from us we would have had zero problems picking up the bike from the customer. But'again we were not' given the chance Any further questions please contact us at advanced cycle machining.

Consumer

Response:

I did pick up my 1948 Panhead engine in the spring of 2014. I did call [redacted] shop and was told to bring the engine up, they would make it right. At no time were any conditions or issues of warranty written, expressed, or implied brought up in the numerous phone calls. In the only receipt I received from Advanced Cycle Machining there is only an itemized list of parts replaced, no reference to terms or conditions of warranty. I am employed by Halvor lines Inc. in Superior, WI and know for a fact that it takes 3 hours to drive to Superior, WI from my house. In 2014 I occupied my domicile 21 days ( 2014 tax filing information) so time was definitely of the issue. At NO time was there ever an offer to pick up the motorcycle or motor for obvious needed work. ( I. E .very low compression) They continuously denied that the pistons could be the wrong ones.( See previous letter). ____I never said that they installed any heli-coil. I only said that a heli-coil needed repair and was the cause of an oil leak. I do recall that one of the reasons for bringing up the engine originally was for stripped lifter block attachment holes as well as thread repair to the timing mark access hole. As for the oil pump issue.... After arguing about the actual need for the new oil pump, I paid in cash and no receipt was given. After checking the S&S Cycle website I found out that the aftermarket oil pump claims to increase oil pump pressure and volume by 25 percent. Why would a rebuilt engine need more pressure and volume? Maybe because internal bearing clearances and tolerances were not correct? In hindsight the oil pump replacement seems like a " bandaid" approach to cover poor workmanship. In the same conversation Phil Runser Jr. Stated that the prior oil pump snap ring ( see previous letter) was the correct one for an oil pump. Well it is BUT the snap ring installed by Advanced Cycle Machining was put on the wrong end of the oil pump driveshaft. The snap ring installed by them was put on the oil pump drive gear end ( which allowed the shaft key to walk out and disengage the oil pump) and not under the outer cover on the shaft end by the oil pump internal pump gear. Total oil pump operation ceased and had this happened on the open road a major catastrophic engine failure could result. As well as a possible motorcycle accident. ---- As for the Morris Magneto timing issue, the magneto has a spring loaded " impulse coupler " and can be difficult to properly set. I've run magnetos for years and years ago I bought a Morris Magneto Timing Tool, so I have no issues with timing the magneto. ( Yes I still have the dated sales receipt for the tool.) When the oil pump was replaced and the gear case cover removed the timing may have changed due to the spring loaded impulse coupler in the magneto. ---- Many times I called and emailed and sent pictures by email of the oil pump snap rings and the ignition gear shaft engine case damage. Before contacting the Revdex.com I sent Advanced Cycle Machining a certified letter with pictures. They refused to except the letter. - I have absolutely NO confidence in Advanced Cycle Machining to attempt any work to my motorcycle. I have a motorcycle that I cannot ride due to expectations of a catastrophic failure. Phil Runser Jr.'s people obviously did not measure piston to cylinder wall clearance or the engine could not have possibly left their shop. The oil pump snap ring is a minor part with a major job. Not using thread locker on the ignition drive and intermediate gear shafts retainment screws is unthinkable. Major engine damage would result if allowed to run long under these conditions. The engine will have to be completely disassembled and inspected and tolerances and clearances checked. Advanced Cycle Machining wants to disassemble and assemble the motor again? In my opinion they lack the knowledge( Phil Runser Sr.) of the older Harley engines as their ignorance and incompetence has demonstrated in the failure of my Panhead. - I have been a Professional Truck Driver for just over 4 years. Prior to that I was an automotive mechanic for 32 years in the US Army as well as civilian life. In the Army I rebuilt gas & Diesel engines while assigned to component rebuild platoons, in Oklahoma & Germany. In 1978 I was awarded an Army Commendation Medal for meritorious service as a mechanic in Germany. In 1987 I graduated with honors with a 2 year degree in Automotive Mechanics from the Chippewa Valley Technical College. In 1989 I graduated from Auto -Tech in Roseville, MN, an auto mechanics graduate course, with honors. I was an ASE ( Automotive Service Excellence) Master Automobile Technician for over 20 years. My certifications expired in 2012. In 2011 I graduated from the Chippewa Valley Technical College for truck driving, again with honors. - - I am appalled by the amateur mistakes made by Advance Cycle Machining to my 1948 Harley- Davidson Panhead. It is by the grace of God and my Guardian Angel that my Panhead motor did not suffer a catastrophic failure while riding and possibly cause injuries or my untimely demise! To resolve this issue I demand a total refund of $2369.00! The incompetence of this shop has cost me alot of time and angst! Not being able to ride my once trustworthy Panhead is a pain beyond words!

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Description: Motorcycles - Repairing & Service

Address: 1711 Winter St., Superior, Wisconsin, United States, 54880

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