Superior Moving & Storage, Incorporated

I hired Superior Moving 10 years ago and hired them again yesterday. My first experience was much better, aside from one box and a vacuum that went missing, the move itself was much more efficient, took half the time and I moved this time with much less yet the move was twice as long. I gave my inventory and told honestly what was being moved and that I was downsizing from a 4 bedroom house to a 3 bedroom townhouse. I told them what was being moved and that I had TWO trucks on my first move and they sent ONE truck as this was what they had available. I voiced my concern when the movers arrived at 11:45am vs the 9-10 hour window frame. I voiced my concern when at 5 pm the movers had yet to fill their truck or move the furniture. I moved 5 minutes away. My move took 15 hours and I was told it would be a 9-10 hour job. In fact- I was told these SAME movers would have to get it done in this time frame because they had another job. I paid $$2395- vs the $1300- I anticipated. My movers were tired and I was booked improperly. My walls were damaged and VICTOR blamed me for moving a side by side refrigerator and one clothing armoire to a townhouse- he said NO ONE in his 30 years has ever moved a refrigerator to the second floor which I find very hard to believe. Any concern I had, he blamed me. He repeatedly said I would never find a moving company that would move anyone from a house to a townhouse for less than 7-8 men and starting rates at $250 an hour. This is FALSE. There are many other LICENSED AND INSURED MOVING COMPANIES IN NEW JERSEY WHO QUOTED LESS OF A RATE. I blame the owners for this poor move. I didn't have them set up my beds or put furniture back together (took legs off Diningroom table) because this would have cost me a lot more as they were tired. The movers themselves were polite and the issue is with the company who screwed me over and their movers. Don't try to speak with Victor because he will only raise his voice even if you are calm, bully you and is very unprofessional. I would NEVER RECOMMEND THIS COMPANY TO ANYONE AS YOU WILL PAY TWICE AS MUCH AS TOLD. When I also told Victor that my sons wallet is missing as a concern, he blasted me. Questioned why my son left his wallet in his nightstand and that I don't disagree with my 14 year old son making a poor error in judgment, yet don't attack me for informing you of this loss. A professional company would own their error and admit I gave them my full inventory and refund partial my money. The movers earned their salary- the company did not and I am debating legal action in small claims.

Superior Moving moved [redacted] January 2, 2015 at a rate of $75.25 per hour as you can see from the copy of sheet she sent to you. This sheet is the info sheet taken when a customer calls to set up a move. The math on the sheet is not the moving bill but probably the salesman trying to estimate the move amount. It is not the bill of lading which is used on move day. have included a copy of the bill of lading. The move took 3 hours plus a quarter hour travel time plus fuel surcharge tax. The estimated bill at halftime was $310.00 but the bill when the move was finished came to $297.00. The customer only paid us $185.00 on move day leaving a balance of $112.00 owed. The balance has been paid. The breakdown of the bill is on the bill of lading which a copy is included.Thank you,Mark B[redacted]Superior Moving & Storage, INC

Superior Moving and Storage is just that... superior to all other moving companies. You will not find a more experienced/professional moving company around. I have used Superior several times over the years and learned that no other company compares. My recent move took place on 8/10/16 and again it was done to perfection. The crew was truly outstanding! Not only were the men concerned about pleasing the customer (me), but they ensured that all safety precautions were in place in order to protect my items/furniture and property. It was very telling that the men enjoy their job as morale was high. The movers know each other so well, and each crew works as a team daily resulting in a coordinated move that provides efficiency and speed. It's very apparent that the company's leadership is strong and respected by their employees. Moreover, if you want the best movers, I highly recommend Superior Moving and Storage as it has earned my trust and respect!

7-23-2014
Dear [redacted],
Spoke with [redacted] today regarding piano.[redacted] Piano came out today to look at piano and determined that to the best of his knowledge The piano was fixable and tunable.We will deliver the piano to [redacted], then [redacted] will go to [redacted]'s house to tune & repair piano.The gentleman from [redacted] spoke with [redacted] while he was here.We will set up delivery at no charge and go from there.Sincerely,Gina B[redacted]

Dear [redacted],I want to apologize to [redacted] for any problems we may have caused.We do have both a small NJ office in [redacted] and a larger [redacted] office.Since the truck broke down we had to send one of our [redacted] crews.Because of the unpleasant...

experience we will refund the customer as requested,Please accept our apology and I will mail out a refund check.Sincerely,Gina B[redacted]

7-31-14
Dear [redacted],Please accept our apology for the delay in answering this complaint. Our long time Vice President for customer care suddenly died. His wife, our office manager, is out on bereavement time. As this should not be an excuse, we have been trying to deal with his...

death and situation in general,Our goal is not to dispute every point made by [redacted] but to attempt to satisfy her as a customer. Yet, for the record, we do not agree with most of the issues noted in her letter, Whatever may have occurred during the duration of this situation happened at the general time frame of our Vice President's death. Again, our goal is to satisfy the customer to the best of our ability. We are willing to forgo the amount of $983.00, which is over 50% of the total sum. This leaves our company with less than 50%, in order to partially cover expenses.As noted above, should we challenge each issue presented by [redacted], little would be considered valid. Yet, we do wish to satisfy our customer.Sincerely,Mark B[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: They are lying. When they arrived to delivery our stuff, one of the men said that my belongings were not on the truck that broke down in Virginia. We were told they did not leave Pennsylvania until the day before they arrived. Also there are boxes that are missing, that I personally packed myself and put in boxes. I watched the boxes get loaded in Pennsylvania and they never made it to Florida. Along with jewelry that was stolen out of my armoire. There was priceless items in there. My wedding bands from my husband that has passed away, along with other items from my mother who has also passed away. 
I want a full refund. 
Regards,
[redacted]

Review: Items lost in transent.

Have tried to work out a solution with company with no success.

My suggestion to anyone using this company is that they should number each item put on the truck and check that all are delivered at destination.Desired Settlement: A monetary solution would be nice but I think it is more important that future customers be warned and have a system for checking that their goods reach their destination.

Business

Response:

Dear [redacted],Regarding claim # [redacted], the claim was settled to the customer's satisfaction on 12/1/2014 in the amount of $299.00.We do not necessarily acknowledge the customer’s ascertains but did award the amount requested to satisfy all claims.SincerelySuperior Moving & Storage

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am sorry that I had to go to Revdex.com to get this company to address my issue. I also would not recommend the company as items were lost in transit.... However, I shall not pursue the issue further.

Regards,

Review: AWFUL AWFUL AWFUL!!!! Do not do it to yourselves! I had problems with this company in all areas of the move. They seemed nice at first when I got my quote, but the only nice person in the place is the owner "[redacted]" who is apparently the only person that can give you a straight answer and may I add is NEVER available to talk on the phone. There is no communication in the office, so the changes that I made to my shipment size was not communicated to the movers at the time of pick up and they accused me of lying, so I ended up proving him wrong via email.

The staff that picked up my furniture was high on drugs and they were VERY rough with my things. Not to mention one of the movers took a pee in my toilet and left the toilet seat up and did not flush the toilet...disgusting. Although they wrapped my things in plastic wrap, every single piece of furniture was scratched and damaged. One box of my things was missing as well and when it came to the drop off time, they tried to charge me $100 dollars on top of my moving cost. One last thing is that was a major problem for me was that they told me that they would be at the drop off sight from 8-1pm, but they did not show up until 11pm!!!! I had to sit in an empty apartment waiting for them ALL DAY!

I will never wish this company upon my worst nightmare and next time I will move my things on my own because it will be easier than dealing with "superior moving & storage, inc". This company is ANYTHING but superior.Desired Settlement: For no one to ever use this company again!

Business

Response:

August 22,2013

Dear **. [redacted]

We will contact [redacted] and schedule an appointment for a repairman to come out to her home and make necessary repairs. If there was any damage to the toilet, we will repair that also.

Sincerely,

Review: I hired this company for a move I dialed a NJ number believing the company I hired was in NJ. After waiting the first crew never showed at agreed upon time after being informed by company only after calling the crew had broken down to which I was told another crew was being sent from [redacted]. That's when I found out the company was in PA not NJ. I Then had 2 wait another 2 hours for the next crew to arrive to my storage unit. The rate/travel time wasn't properly explained. Once crew I arrived that's when I realized I owed 129.50 before they even started anything & they were 2 hours late. I'm calling the company to which I'm not getting satisfactory help. The crew arrived and says the truck they have wasn't big enough for the job & they weren't told I had the amount of stuff I did. Even though in my conversation with the person Rob I set the appointment with I clearly explained I had the contents of a full 1 bedroom apartment a living room dining room bedroom end tables and I was asked how many boxes did I have to which I responded at least 20. In calling the company in the midst of the frustration and chaos I was told by the company that the conversation with Rob had been taped and that wasn't said when I know it was. The movers started loading my things but were rough and mishandling things dragging my wood furniture across the truck floor and when I asked for that not to be done & for them to be careful I was told My things were too delicate to move and they proceeded to unload the little they had loaded. In my back & forth calls in which I was told I didn't tell them about my amount of furniture they couldn't do the move & I was hung up on. I have breast cancer again & my body reacts to stress so in all this my pain got really bad plus I had been up way longer than I should've been & the mover saw me in pain asked my issue & I told him which I assume gave him some kind of heart because he decided to load my things again. I have moved several times have all the same stuff and never had a move cost this much. I just wanted them out of my house. I made the mistake of trusting that the truck was empty and not checking for myself. Again I just wanted them gone. I have noticed several nicks and scratches on my furniture that weren't there previously and it appears several items are missing. I immediately called the company that day to speak with the owner to make a report & come to a resolve I spoke with Ramon and he said he was gone for the day took my number and said he would call back. I called a few days later and got Joe and he said the owner wasn't there took my number and again no call back. I've read several reviews online and apparently I'm not the only one they've harmed.Desired Settlement: I want a partial refund for the horrible experience the late drivers the rudeness. My missing items. I would also like a record of them on the Revdex.com for their unethical practices.

Business

Response:

Dear [redacted],I want to apologize to [redacted] for any problems we may have caused.We do have both a small NJ office in [redacted] and a larger [redacted] office.Since the truck broke down we had to send one of our [redacted] crews.Because of the unpleasant experience we will refund the customer as requested,Please accept our apology and I will mail out a refund check.Sincerely,Gina B[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response and I will accept the settlement offer with the stipulations that the check is mailed no longer than in the next 5 business days and the check clears my bank account without any issues and problems.

Regards,

Business

Response:

Dear [redacted],| want to apologize to [redacted] for any problems we may have caused.We do have both a small NJ office in [redacted] and a larger [redacted] office.Since the truck broke down we had to send one of our Philadelphia crews.Because of the unpleasant experience we will refund the customer as requested.Please accept our apology and I will mail out a refund check.Sincerely,Gina B[redacted]

Review: I bought a nice [redacted] upright piano from a young lady and asked Superior Moving & Storage to help with the delivery. When loading the piano from the truck, the guy dropped the piano from 2 feet high. One leg of the piano was broken, and the chord was damaged (very obvious from a test play on the site). Well, accidents happen and we understand, so we nicely asked about their insurance coverage. The manager was very rude on the phone and yelled at us. He said the following:

1. They only cover the exterior, not the interior. They don't care if the interior is damaged. This is not true. The contract does not differentiate interior or exterior damages.

2. They will bring the piano to [redacted] and fix the leg. And that's the most we can get. Have you heard of having a piano fixed in [redacted]?

3. Despite our strong protest, the manager ordered the drivers to put the piano back into the truck and drove away. We simply could not stop them.

4. When they forced the piano onto the truck and drove away, they did not told us what would happen. We asked to have a certified technician to take a look, but they refused.Desired Settlement: We ask either of the following:

1. Have the piano fixed by a certified piano technician with original [redacted] components. Provide both the signed test result and a copy of the certificate for the technician.

or

2. Offer compensation. The insurance coverage we signed up offers 30 cents per pound. We know that's extremely low, but that's the minimum compensation we ask since it's clearly written in the contract. We would like to have them contact the insurance company and get whatever the insurance company will pay for.

(I know this will increase their future premium, but it's wrong for them not to use the insurance to the damage of their customers. Given the tone in the phone calls, we dare not contact them directly any more.)

Many thanks

Business

Response:

Dear [redacted],We received the complaint from [redacted], ID # [redacted].We have called a piano company, [redacted] piano, to come out to see about repairing the piano.We will keep [redacted] updated on the outcome and if it cannot be repaired we will compensate her francialy.Sincerely,Gina B[redacted]Superior Moving & Storage, Inc

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: We hired.this.moving company to.deliver our 81 elderly mothers stuff from [redacted] Pa to [redacted] Florida about 2 months ago to move our stuff. Items were picked up 6 weeks ago in which was supposed.to have reached Florida by June 4th. We received a phone call on May which was the day after they picked up the move stating that the truck had broken down somewhere in Florida and apparently they will have a.status on the move within the next 2 days. No one ever called us back, I called 3 times to.speak to mark who apparently is the owner. My siblings called several times as well. No one returning our phone calls. I finally spoke to whom I thought was Mark to later find out that it was a guy by the name of Victor impersonating to be Mark, to later find out by Mark himself that in fact I didn't speak with him, he.stated that Victor tends to do that a lot, that being pretending to be Mark. After holding for over an hour, then got disconnected. I had to call back spoke with VICTOR whom told me that the truck had an electrical issue and that it was going to be at least another 7-10 days because the part they needed to come mexico. I asked why they couldn't just send out another truck to pick up the stuff from the other truck. They then told me that they were going to see what they can do and that they would call me back by the end of that day. Again I waited and waited. I finally called them back and again was put on hold for about 30 mins to then be told that they were working on a solution. Well it was like.this for 6 weeks with us not hearing from anyone unless we called an had to be on hold for long periods of time. Meanwhile our 81 year old mother was at her new place with no furniture,.no bed to sleep on and all her stuff apparently still sitting in Florida. I finally called and told Ray, who by the way seems to be the only one that was consistent once he got.involved which was the last week or so. Told him that I was going to report them to the B.B.B. Then suddenly they went from 0 to 100 within a 2 day period. We finally get a call from the driver stating that he was just leaving [redacted] with our stuff which means there was never a broken truck, the driver himself told us that he hadn't heard no such thing. Anyways, once I spoke to Ray, I asked about what comps we were going to get for all of this nightmare, he advised us that we would get comped but that he would have to speak to Mark to see how much. We waited and waited on Saturday July 12th to then find out that we had to wait yet another day because they had lied yet again and truck did not leave until Saturday. Finally, at 7:30 am on Sunday morning the 13th of July we get a call from the driver that they were 5 mins away, and of course we have to jump and be ready and oh wait, we had to give them money before they even took items out of truck. Now this delivery was from the beginning was scheduled to have all boxes and one twin bed and boxes to [redacted] and a queen bedroom set and sofa and chair to Orlando. Originally, we were given a quote of $1362. Mark.then turned around and told me I should pay for the extra insurance in which I agreed to. So it went up to like $1500 +. Once they picked up the move it somehow went from $1500 to $1862. We finally received the furniture with items missing and items that was supposed to e delivered to first location were sent to second location and my mother is still without her bed set because they left only the mattresses even though I told the drivers over the phone specifically what needed to go where. Once drivers get to second location, the poor guys are already stressed out because we are all really upset because of how much we have been through, they are told by Victor that they are not to unload the remainder of the stuff until they get paid. Which btw, I never did hear back from Ray as to how much we were getting discounted. My sister In [redacted] gave the driver $860 up front and I was to give the balance. Drivers were talking to Victor on the phone which was a total jerk to them. Drivers were trying to ask them what they should do because we were waiting to see how much we were getting discounted plus lost items and miscommunication of what went where. Victor tells drivers that they can deal with us.They went ahead and charged our credit card without my consent $983.00. After all of this headache and after more than a month in dealing with lies and waiting and my elderly mother without her bed, we would like to dispute any unauthorized transaction and we would like a full refund.Desired Settlement: We would like a full refund being that the company has no scruples and the lies we were told, and the way they have treated us and even their own employees, (drivers).

Business

Response:

7-31-14Dear [redacted],Please accept our apology for the delay in answering this complaint. Our long time Vice President for customer care suddenly died. His wife, our office manager, is out on bereavement time. As this should not be an excuse, we have been trying to deal with his death and situation in general,Our goal is not to dispute every point made by [redacted] but to attempt to satisfy her as a customer. Yet, for the record, we do not agree with most of the issues noted in her letter, Whatever may have occurred during the duration of this situation happened at the general time frame of our Vice President's death. Again, our goal is to satisfy the customer to the best of our ability. We are willing to forgo the amount of $983.00, which is over 50% of the total sum. This leaves our company with less than 50%, in order to partially cover expenses.As noted above, should we challenge each issue presented by [redacted], little would be considered valid. Yet, we do wish to satisfy our customer.Sincerely,Mark B[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Febuary 25th Superior Movers came to move my items to [redacted] I was quoted by [redacted] whom I was told is one of the owners that he would quote me a price that will knock my socks off ! He said the price for moving me will be $10850 (one thousand eight hundred fifty dollars). I agreed to that price. When they came to move my items and they loaded some items on the truck I was told that the price was now $2275 (two thousand two hundred and seventy five dollars) I was told by [redacted] whom I was told is another owner that I now had to pay more because he needed to make money and he was not going to make any money on the original quote and if I did not pay him that amount they would keep the items that were already on the truck not pack anything else and they would leave the rest of my items until I came up with $2,275. I am very unhappy with the way I was taken atvantage of. I work part time and I really could not afford the shock of now paying more than I was told.What was the point of lying? If [redacted] told me that the price would be $2,275 from the start then I would have saved that amount but he did'nt and because of that I did not have enough money to move to [redacted]. I am staying with someone in [redacted] and I have missed my new job interview because I have no more money because I gave them every cent I had!!! This has ruined my life at this point I can not pay rent nor do I have a job because with out money (that was given to superior)I can not do anything I was so upset at the time and I was on a time restraint I begged [redacted] to please move me at the price I was told and please bill me. I would pay him within 1 week. I really needed to get to [redacted] to start my new job I was then told if I did not pay him that day they were leaving with my items (they were going to hold my items hostage!) That was the last day I could stay in my apt. so I gave them the money The driver and his staff thought my tears were funny I do not find any humor in that situtation! I have no job no home!!Desired Settlement: I want a refund of $425 because they lied about the original price and I am now because of them without a job that I had to interview for and I have no way of getting to [redacted] because I have no money left and I am now in danger of losing my place in [redacted]. I was expected to arrive in [redacted] on Feb. 26th They have ruined my LIFE!!!

Business

Response:

Please see attached response.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

-------- Original Message --------

Subject:

Re: [redacted]

Date:

Fri, 8 Mar 2013 11:58:31 -0500

From:

To:

I. [redacted]

I would like to be reimbursed the full $425.00 that I over paid to them. It seems they are still trying to scam me!! At this point I will accept because I have no income because of them .! I lost the job I was relocating for because I could not make it to [redacted] because I gave them every penny I had to get there to start my new job.

Regards,

Business

Response:

Please see attached response.