Superior Staffing, Inc.

Thank you for bringing
this to our attention and Weed Man Lawn Care apologizes for any
misunderstanding that occurred in regards to our services We have taken
care of the balance on the account due to the issue he brought to our
attention As with all complaints, we take them very
seriously and have
done a thorough review of the matter.
We certainly apologize
for any inconvenience this caused and will use this as a teachable moment to
better our business in every way Each
time we sign up a new customer, we go to great lengths to inform them that we
will keep them on the same program year after year. The original Order Confirmation (services
were set up on 4/30/14) is sent out
after signing up for the program which also states that we are a continuous
service company and will keep you on your present program until we are informed
otherwise In addition, we send out notices prior to the following
season stating “As promised, we have you scheduled for services” which is
on the outside of the envelope as well as in the letter We offer a
prepay discount but it is not a requirement to prepay or send the notice back
for services We simply ask that they contact us should they need to make
any changes to their program We did not receive notification
prior to the start of services this year that Mr*** did not want to
continue service for which tells us that we fell short of his expectations
for his lawn, which we always look to resolve first and foremost. We are a continual service as a customer
requested convenience. The vast majority
of our customer base is renewed every year and prefers to have their services
set that way year after year and agree that it is a convenience.
We have done only a
single fertilization on his lawn, which was done on 4/3/15. The fertilizer is not a pesticide and we did
then speak to Mr*** later on 4/3/and informed him of the Continual
Service. We do apologize that he felt he
was not treated fairly on his phone call and will use this to better our
communication with customers. We had
tried to explain the Continual Service and were not aware at that time that Mr
*** said he spoke to someone the previous fall regarding services. We do not have any record of contact other
than the call we received on 4/3/and then again on 6/1/regarding the
balance. That call was returned the
following business day to let him know that we had taken care of the balance on
the account and will not contact him further.
Again, we have taken
care of the charges on Mr***’s account and would like to see what we can
do to continue to provide the best lawn care with the best products and best
customer service in the industry We would gladly welcome the opportunity
to prove why we are the number one lawn care franchise in the United States.
Please reach out to our
office with any further questions or concerns

***,First off, let us apologize for the experience that you had yesterday with our company It is not indicative of who we are and what we believe in It was my pleasure to be able to talk things through with you and come to a resolution in which we are taking care of the balance on the
account.We have resolved this directly with the customer and look forward to bettering our company in every way moving forward If there is anything else that is needed, please let me know.Sincerely,*** ***
Customer Service ManagerWeed Man Lawn Care***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We wanted to first respond to the complaint filed by Mr*** *** and let it be known that he is not a customer of ours. We are Weed Man Lawn Care out of Madison, WI (also offices in Appleton, WI and Brookfield, WI) and he resides in Illinois. We have never serviced his property
at any given time or date.Weed Man Lawn Care provides top notch fertilization and weed control programs but does not perform any sort of maintenance of the lawn such as trimming or cutting The claims made by Mr*** are inaccurate as stated above.We believe that this complaint was made in error and should therefore be removed immediately. We greatly appreciate this being taken care of swiftly and thanks in advance for doing so.Please contact Weed Man at the number below with any questions.Weed Man Lawn CareEagle Dr,Middleton, WI 53562608-824-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We take complaints of this nature very seriously, as we do our very best to ensure all prospects and customers alike enjoy a positive quote experience.We received a quote request from a *** *** on April 17th, for the address in questionWe were provided two phone numbers to contact him /
the household regarding the quote once completedAny presence on a Do Not Call registry would not be relevant to a quote request, as the request involves us contacting them to provide the quote itselfAlso, we do not randomly call numbers (we would have no way to provide accurate pricing / address information, as it is dependent on the square footage of their lawn); we only contact prospective customers that have either a) submitted a quote request by phone b) submitted a quote request by email c) submitted a quote request using our website d) interacted with a door-to-door representative or lawn care professional in the field and inquired about a quote.Since receiving the complaint, we have taken action and placed their account under a request to no longer be contactedIt is important to note that, should they request an updated quote in the future, this request would be overwritten and they would be contacted (as per their request when requesting an updated quote)At the time of writing this response, their quote is under a 'Do Not Contact' request and will remain as such unless an updated quote is requested at any point in the future.We sincerely hope this helps relieve any stress associated with this issue

The correct address for the wheelman office that serviced me is:Weedman Lawn careShepard Ave.Wheeling, IL
***Thank you, *** ***

***,Thank you for bringing this matter to our attention and we sincerely apologize for the mistake that we made earlier this year At the time of the emails back in April, we think that there was a little bit of confusion regarding the service and the application.Our services are continual
from year to year and do not require you to prepay We know that you had then spoken to someone this spring after the services had been canceled and was told that "they would note your account" We are sincerely sorry that note did not get passed along to the correct people in order to take care of the balance.We did call you today and had to leave a message that we have since taken care of the balance on the account We certainly hope that once all the renovations are done, that you will consider coming back to Weed Man as you have been a loyal customer over the years.Please reach out to us directly at *** at your convenience so we can make sure that you are pleased Again, our apologies that this was not handled correctly the first time around and that it has caused you stress.Sincerely,*** ***
Customer Service ManagerWeed Man Lawn Care***

***Thank you for bringing your concern to our attention via the Revdex.com We have tried to reach out to you twice now to both apologize for any miscommunication that occurred as well as seeing what we could do to keep you as a valued customer.All of our customers are on
Continuous Service (which has been that way for years), meaning that each year the same program is scheduled for them We offer prepay discounts but it is not required to prepay for services This may be where the confusion happened and for that we do apologize You have been a loyal customer for many years now and this is the last thing that we want to happen is to have a customer so upset as you clearly are.We have taken care of the invoice and the balance on the account for you Scott We are a company that stands behind our promises and guarantees that we make to our customers If there is anything else we can do for you, please reach out to us directly at 866-987-9333.Sincerely,Weed Man Lawn Care

Allan, we apologize if any stress has been caused. We did actually do the aeration in and you did pay for it according to our records. Also, you certainly may have told someone to stop calling but we have no records from you stating that. This said, we will gladly ensure that
the calls stop. Thanks!

To whom it may concern, Thank you for bringing this to our attention and Weed Man Lawn Care apologizes for any misunderstanding that occurred in regards to our services As with all complaints, we take them very seriously and have done a thorough review of the matterEach time we sign
up a new customer for our program, we send out the Order Confirmation Letter (services were set up on 5/23/2015) which shows what is scheduled. On that Confirmation, it outlines what services are scheduled as well as states that we are a Continuous Service Company from year to year as a customer requested convenience. We go to great lengths to ensure that our customers are aware of this in multiple ways and apologize for any misunderstanding in this caseIn addition, we send out notices prior to the following season stating “As promised, we have you scheduled for services” on the outside of the envelope as well as in the letter We offer a prepay discount but it is not a requirement for services. We simply ask that you contact the office if any changes need to be made to the program We did not receive notification prior to the start of services this year that Mr*** did not want to continue in so services began as normal. We are a continual service company as a customer requested convenience and have been for over yearsWe looked into the statement from Mr*** saying that he spoke to a technician in April. The first service was done on 3/18/and there is no notation that we spoke to him at that time. We tried numerous times via phone, mail, and email to reach Mr*** in regards to his account and did not receive a response. As a courtesy, we manually sent an email and left a voicemail letting Mr*** know that services were continuing on 6/6/16. We continued on with the program as we do with all of our customers and treated the lawn again on 7/18/16, leaving the invoices at the door as normalWe continued to reach out to Mr*** weekly in regards to his services and the account and left messages for him to call the office. We go to great lengths in attempt to reach our customers, by phone, by email, and by mail. We did not hear back and unfortunately, the account will become delinquent after a certain number of days at which time, it is turned over to a collection agency. We had not heard anything from Mr*** up until 9/28/We strive to provide the best lawn care with the best products and best customer service in the industry. We would appreciate and encourage you to reach out to us directly at 866-987-9333. We look forward to hearing from you in the near future so we can work together to come to a solutionSincerely, Weed Man Lawn Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for bringing
this to our attention and Weed Man Lawn Care apologizes for any
misunderstanding that occurred in regards to our services We have taken
care of the balance on the account due to the issue he brought to our
attention As with all complaints, we take them very seriously and have
done a thorough review of the matter.
We certainly apologize
for any inconvenience this caused and will use this as a teachable moment to
better our business in every way Each
time we sign up a new customer, we go to great lengths to inform them that we
will keep them on the same program year after year. The original Order Confirmation (services
were set up on 4/30/14) is sent out
after signing up for the program which also states that we are a continuous
service company and will keep you on your present program until we are informed
otherwise In addition, we send out notices prior to the following
season stating “As promised, we have you scheduled for services” which is
on the outside of the envelope as well as in the letter We offer a
prepay discount but it is not a requirement to prepay or send the notice back
for services We simply ask that they contact us should they need to make
any changes to their program We did not receive notification
prior to the start of services this year that Mr*** did not want to
continue service for which tells us that we fell short of his expectations
for his lawn, which we always look to resolve first and foremost. We are a continual service as a customer
requested convenience. The vast majority
of our customer base is renewed every year and prefers to have their services
set that way year after year and agree that it is a convenience.
We have done only a
single fertilization on his lawn, which was done on 4/3/15. The fertilizer is not a pesticide and we did
then speak to Mr*** later on 4/3/and informed him of the Continual
Service. We do apologize that he felt he
was not treated fairly on his phone call and will use this to better our
communication with customers. We had
tried to explain the Continual Service and were not aware at that time that Mr
*** said he spoke to someone the previous fall regarding services. We do not have any record of contact other
than the call we received on 4/3/and then again on 6/1/regarding the
balance. That call was returned the
following business day to let him know that we had taken care of the balance on
the account and will not contact him further.
Again, we have taken
care of the charges on Mr***’s account and would like to see what we can
do to continue to provide the best lawn care with the best products and best
customer service in the industry We would gladly welcome the opportunity
to prove why we are the number one lawn care franchise in the United States.
Please reach out to our
office with any further questions or concerns

We apologize for any miscommunication on our part. However, there were multiple points in which this was communicated to the customer. It was noted to the homeowner at the time the service was started and the first initiation in September of that the service would continue at their
expense after the free services were exhausted. Then on 7/28/17, a Weed Man representative made a courtesy call again to remind the homeowner of the relationship, that future services would be at the cost of the homeowner and they needed to notify us if they didn't want to continue. The account was noted that the homeowner was clear on this information. This said, we apologize if somewhere in this chain of communication there was breakdown. The balance has been dismissed from the account and there is no further payment necessary

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I must add however that the business' statement is inaccurateWe explained on separate occasions why we were discontinuing the service: the service was not able to keep thistles and dandelions to a reasonable level
Regards,
*** ***

May 16th, We appreciate the concern brought forward by Mr*** *** in regards to our telephone calls to him about lawn care. We take each complaint very seriously and have done a thorough review of the situationWe initially spoke to Mr*** on 5/1/and he signed up for our
lawn care program. Later on in 2015, they decided to discontinue the services. We always want to know what happened and why a customer decided to stop our services. We reach out to them in an effort to better all of our customers experiences and to see what we can do in order for them to remain happy customers. We were unsuccessful in doing so at that time. We are not infallible and apologize that he was not happy with the servicesWe understand now that Mr*** is not interested in our services now or in the future. We apologize if there was a misunderstanding as we are never looking to disturb someone and apologize for doing so. We want to let him know that his requests are taken care of and we will no longer contact him. We apologize for any inconvenience this has caused. Please reach out to us if there is anything else we can do to resolve this complaintSincerely, *** *** ***
Customer Service Manager Weed Man Lawn Care *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Weedman claims to guarantee their service. The treatments for weeds were NOT re-treatments due to my complaints.Chris's claim of re-treatments is in error. Weedman did ONE re treatment after THREE Complaints! The money refunded is for services not yet performed, Weedman owes me some type of refund for not living up to their guarantee. I did not get what I already paid for. I have had weeds in my lawn since May. I have been complaining since May via email. Horrible service.
Regards,
[redacted]