Superior Staffing, Inc.

We take complaints of this nature very seriously, as we do our best to respect the requests of current and prospective clients. On April 1st at 1:05 pm, we received a request for a quote from an [redacted] when in the neighborhood with our marketing team. She provided us...

with a phone number to contact regarding a quote, and initialed our waiver authorizing a Weed Man customer representative to call the phone number provided for future lawn care promotions. We have simply been reaching out to follow up regarding the quote requested on April 1st, and apologize for any inconvenience or confusion. We have removed the phone number(s) associated with this address from our systems.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted],Thank you for bringing this matter to our attention and we are sincerely sorry for your experience with us at Weed Man.  This is not indicative of who we are as a company and appreciate all feedback you shared with us.We also wanted to thank you for taking our phone call today so we...

could resolve this directly.  We have been in business for over 45 years and are a Continual Service, as our customers have the same program each season set up for them.  We know that there may have been some confusion as to having a 'contract' with us.  We do everything we can to ensure we have excellent communication with our customers but we failed in doing that in this instance.As discussed, we have taken care of the balance that was on your account.  We use instances like this to better our company in every way and should there be any questions, please reach out to us directly at 866-987-9333.Sincerely,[redacted]
Customer Service ManagerWeed Man Lawn Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Sorry, I didn’t see the previous email as it went into my spam folder for some reason. Yes, Weedman did fix the issue and apologize for the mistake. I gave them a chance to make up for their issue by helping my mother with her needs. Again, sorry for not getting back sooner. [redacted]

[redacted],We wanted to directly reach out to you (we left a message as well) and sincerely apologize for the conversation that took place yesterday in regards to the balance for the Spring Fertilization.  We wanted to let you know that we are not going to charge your card for the service...

as we have written off the balance in full.We are a Continuous Service company and never have a contract with our customers.  It began over 40 years ago as a request from a customer to continue on each season.  We do go to great lengths to explain this to everyone who signs up but know that was in May of last year and that may have led to the confusion since you did prepay last year.We send out 3 different Letters in the off-season letting you know that we do have services scheduled and you can prepay if you would like to do so, but that is not a requirement for services.  Was there a reason why you didn't want to continue this year as we clearly didn't live up to our motto of "Let Us Amaze You!".Please reach out to me directly at the office at your convenience so I can get some more feedback from you.  Again, we will use this situation as a learning tool for our staff to better ourselves and communicate with our valued customers.Sincerely,[redacted]
Customer Service ManagerWeed Man Lawn Care866-987-9333

Mr. [redacted],Thank you very much for the reply and for reaching out to us at the office recently.  We greatly appreciated the time you took out of your day to discuss everything with us in detail.We were happy that we came to a resolution with you as well.  It is important for us to always make sure that a customer is happy (even if we parted ways) and feel that is the case.  As discussed, we will be following up with you later this year to see how the lawn is responding and answer any questions you may still have.We know that the products we use and the service we provide is what is best for the lawn but we are not infallible.  We do everything we can to better our communication with our customers so we can continue to be an industry leader when it comes to lawn care.If there is anything else we can do for you, please reach out to us directly at the office.  Sincerely,[redacted]
Customer Service ManagerWeed Man Lawn Care866-977-9333

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company is flat out LYING!!!  MY FAMILY WAS NOT IN THE COUNTRY ON APRIL 17, 2017!!!!! There is no way my husband, [redacted], would have made any such request, nor even been around to make a request, for a quote. We were in Mexico on April 17, 2017. We were on vacation between April 15 - April 22 with house sitters at our residence that entire time. This company has no factual basis for stating my husband requested a quote on that date, when we were out of the country.Because of this, I would like to know how they received our information to hound us for several months? In fact, they were calling us BEFORE April 17, 2017 but at our home number. We repeatedly told them to stop calling that number, which they finally did, and then starting calling my personal cell phone number. My husband would also never provide MY cell number for services HE supposedly requested - again, which he NEVER did.
Regards,
[redacted]

[redacted]We do apologize for you not being able to get a hold of your local Weed Man Franchise.  However, we are the Weed Man located in Wisconsin, not in Louisville, KY.  Please contact the Revdex.com of Wisconsin to have them remove this complaint from our page.The phone number for your local...

office is ([redacted].You can contact Weed Man USA Headquarters at [redacted] to let them know that you are unable to get a hold of anyone at your local office and they will help you from there. We will forward your complaint onto them as well but please reach out directly during business hours to discuss your concerns so they can be addressed in a timely matter.Sincerely,[redacted]Customer Service ManagerWeed Man Lawn Care2211 Eagle Dr.Middleton, WI 53562866-987-9333

[redacted],Thank you for the feedback and we are very sorry to hear about your experiences with Weed Man.  We are a franchise based company and even though we are in Wisconsin, we reached out and spoke to [redacted] to assure him that his concerns would be heard.We passed along the feedback to the...

corporate office of Weed Man USA, which has brought it to the attention of [redacted]'s local office.We value everyone's feedback and will be following up with [redacted] to ensure that everything has been taken care.  If anything else is needed, please contact us at 866-987-9333. Sincerely,[redacted]
Customer Service Manager

[redacted] continues to claim that they never checked off on the waiver for us to contact them - we have investigated this internally and do see that a waiver was checked for their address. Obviously an error was made, but we have been unable to determine where this occurred. We want [redacted] to know that we are doing everything we can to ensure this doesn't happen again (to her or anyone else). The only way we contact a potential client is by their request or someone referring them to us, as we would need their name, address, phone number, and interest in lawn care to complete the quote. We do not cold call for this reason. Whether it was a neighbor / friend / family / referral who supplied their information, a mistake on part of our outreach representative going door-to-door, or a combination of the aforementioned possibilities, we are very sorry for the stress and trouble this has caused [redacted]. We hope this bring some clarity to the situation and helps put this to rest. We never have the intention of reaching out to any person who does not want to be contacted; we are simply human and human errors can occur from time to time.Thank you, and let me know if you have any questions.