Supplementwarehouse.com Inc.

I ordered $worth of product and was told that most of it was on back order that was a month ago I have not received my items and I have tried several ways to make contact with the company via email and phone and phone seems to be disconnected and no one returns my emails

Order was placed for SKU #*** on 1/10/and credit card was charged Product was never received Tried calling customer service numbers and message says, "no longer a working number" Tried to send an e-mail and no response! A company usually does not charge for a product until it is shipped! Where's the order?

I placed an order nearly three weeks ago and was charged for itAfter not receiving any updates whatsoever, submitting an email inquiry, and making calls to customer service that were declined, I only had to wait on hold for almost an hour to be told that I wouldn't get my order until a month after I placed itThe representative also lied about an email being sent to me with this information

Supplement Warehouse is a SCAM! They Used to be legit but over the last year there has been nothing but Problems with this businessI placed two different orders back on 12-18-& 12-21-and have Yet to receive themHowever the money was surely taken out of my bank account immediatelyI have reached out to them Everyday for the past weeks and have never reached a single representativeAll I get after waiting minutes on a call for a representative is a recording that states "Due to our high call volume we are unable to take your call at this time" and refers me to some online help desk that does Not exist Literally just sat on the phone for minutes and the call automatically placed me back in the main menu to where I had to call back, wait Another minutes just to get hung up onBEWARE! DO NOT USE SUPPLEMENT WAREHOUSEIT'S A SCAM!!

My order number is *** I have the email confirmation where it shows I placed the order on January 17th...I've reached out through their contact us section on their website with no reply I've attempted to phone them but the number doesn't go anywhere and eventually just hangs upThey charged my account almost immediately I want my money backThis isn't right and something should be done about closing their business down based on the 99% of negative reviews in seeing

August 12th I ordered Noni bottles and my credit card was charged for all the day I ordered About a week later I received bottles and a notice that the other were back ordered They should not charge a credit card without even knowing if they can ship the product, card should be charged as items are shipped I sent an email requesting cancellation of the last bottles with the corresponding credit applied back to the card A few days later I received an email indicating the back order would be 1-weeks and let them know if I wanted the order 'cancelled' or 'wait' (which was told them in the first email) I then sent another email indicating I wanted credit for the bottles and cancel the order Today is one day short of weeks and I have received another email indicating the back order would be another 1-weeks and still have not received any credit for the remaining bottles that I have been trying to cancel I don't appreciate a company sending half an order and

I have been trying to get a hold of someone for the past monthI place an order for two things and have yet to receive itWhen I try and use the tracking number it states on UPS that it is not acceptableI have emailed 5x and called 7xI never get any helpI do however get surveys asking how I like the product and the delivery shipment timeWELL I couldn't tell you because I haven't received it or any helpI can't even get a hold of someone to cancel my order and get my $backYou've lost what would of been a loyal customerI buy supplements every Sunday from Vitamin Shop Way to go SWH

The company identified has not credited my account on a cancellation of shipment, plus the substitute product on exchange has not been deliveredHere is a copy of the email(s) I have sent them recently:
Dear S.W.,
Where is my shipment? It looks as though there hasn't been any movement in the process to ship itI made the order on 1/12/Also, I cancelled a shipment that was ordered on 10/23/16, order # *** with no rectification on my reimbursement request on the same day (1/12/17)
Needless to say I'm getting a little frustrated, and this should not be the case for a longtime customer of yoursI expect an answer to my questions rather quickly or you will lose a loyal customer
(Second email sent):
Dear S.W.,
I'm not sure what your issues are but it has been a frustrating time in tryi

Worst online company I have ever dealt with Calls themselves a warehouse, but every order I have placed has required a backorder for some reason Phone systems are terrible Can't get through to speak with anyone to discuss order status Not a single order has shipped in the business days they specify The e-mail help line is equally useless They say they will respond in hours, but if you get a response it is usually or days later Order at your own risk You won't know if you are going to your order or not until it just miraculously shows up at your door one day

Order: ***
order placed December 29th,
Made inquiry on Jan 5th, in which I received a reply that there were no delays
I still have not received any word on my order

I order items from Supplement Warehouse totaling $on August 7, via my Paypal VISA card which utilizes my funds in my bank account with Wells FargoI never received a confirmation regarding my purchase, but the funds were debited from my bank account I tried calling the company to no availI also tried to reach out to them via their online site, but still no answerI believe this to be a sham business which takes money from consumers, but doesn't deliver a product from said purchasesI wish to have my order items delivered immediately or refund my money ASAP!
Transaction Details
Debit Card Purchase (Unique Transaction ID #***
Original Authorization
Date
Type
Status
Details
Amount
Aug 8, Debit Card Signature (0288) Purchase Completed Details -$USD
Related Transactions
Date
Type
Status
Details
Amount
Aug 7, Authorization To SUPPLEMENT WAREHOUSE.C,800-5458012,WI, Completed -$

I asked for my money back on the 1st of November and still have not received it. I got an email right back saying it would take up to six business days and now it is past that and have not been contacted.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have discarded the old product.  Thanks for your assistance.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
My "order" was completely ignored and my many, many attempts to contact cust. Service we're also ignored. I requested a full refund for this order and was ignored. The "packages" they're describing didn't arrive until a month after my order date and they were rejected and sent back. STILL I have yet to receive my refund.

We have had direct email contact with this customer as well; here is a copy of information that was sent. At this time a full refund has been processed successfully, despite the earlier technical error: We have checked again into the payment history for your order, and issued the remaining balance for the refund of $84.95. I apologize for the error; your account showed a refund but it was only issued for $5.95 for the shipping charge. At this time a total refund has been issued for the amount of $90.90 ($5.95 + $84.95). Copy of refund issued: Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: XXXX[redacted] Amount: USD (84.95)+(5.95) Customer Name: [redacted]

We apologize for any delay in the processing of this customers refund; the refund has been issued and this customers account is now closed/complete within our system. Refunded amount of $123.47 online. Transaction ID: "[redacted]".

We apologize for any confusion; this customer never created an account, they checked out as a guest. We do have record of their order, however they cannot access their information by "logging in" due to the fact that they didn't create an account. This customers order is currently processing, once...

their order ships, we will email them the tracking information.  Thank you,SupplementWarehouse

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
So we are clear I made numerous attempts to contact this merchant via telephone. Each time I was placed in a continuous loop with no way to circumvent this annoying situation. I was finally subjected to communicating just through email with no clear outcome other than a repeated and general message. They speak of a high call volume but numerous complaints all over the web state that they could never get through to rectify there issue. I refuse to believe they encounter these call volumes all day long. They state that they are taking actions to improve their customer service. If one is to do their due diligence you will find that this has been the major complaint by consumers for years. I was never communicated to inform me of any shipping issues, problems or back orders. I was actually contacted by their "help desk" via email on 3/20/16 after voicing a complaint and inquiry whereby they stated - "We've checked into the status of your order and do not see any unanticipated delays at this time. If you did not receive a tracking number you should shortly". I never received any tracking information or communication from them. I was never contacted by any manager offering any personal apology or explanation as they stated to you. In addition, I never received any coupon code or samples has they also stated. This is a company which continues to operate preying on consumers. They cash their payments immediately without any product delivery or proper follow-up. They should be held accountable for their actions and fined by the state for scrupulous and shady business activity. I can easily document many customer posts from all over the nation indicating the same frustration and shady business tactics practiced by this so-called company. Something needs to be done to prevent companies like this from operating and preying on consumers on a daily basis.     
Regards,
[redacted]

We apologize for any confusion in regards to this order, however, what was ordered by the customer was what was shipped. At the time we were running a promo to buy 2- 30 servings, get 1- 30 servings free for $59.98, but the customer did not order that. This customer ordered and paid for item ID:...

[redacted] which is 1- 60 servings container for $49.99. This customers order is originally dated 2/28/16; we have had correspondence with this customer since then via our Helpdesk email, and have attempted to explain the situation as we have here, however the customer remains confused by the ordering error. At the time, we would have possibly been able to do a return of the 1- 60 servings container of C4, and charge the remaining balance of $9.99, and then send 3- 30 servings of C4 instead, however it is well past that point at this time. This customer will not be sent any additional product, or given any type refund, as we know the order was correctly fulfilled.