Supreme Automotive Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I enclosed a copy of the receipt if the certified mail that it was mail in December. Also to fill my car up is under $20.00 I have a Ford Escape. I was told to come back into the office on Tues. Feb. 2, 2016 and they will give me the $50.00 gift card. I will except they promise when I get the card.
Regards,
[redacted]

On March 26th, our GM[redacted] contacted the customer and let them know that the manual had been ordered for this vehicle.  The customer is satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10822387, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: My wife and I went to Supreme Ford in La place, LA. To see and test drive a vehicle that I had made an offer on their website. After viewing the car, we decided it had equipment that we didn't want or need, but stated we wanted one just like it without the Eco-boost engine, sunroof, and leather seating. They stated they found one like that at a dealer in Mississippi and would bring it in for us. We finally worked out a deal sight unseen (after being at the dealership for more than five hours) that we were both happy with, and I signed all the paperwork. The next day the salesperson called and said the car we made a deal on had been sold to someone else, but they found one at another dealership in Louisiana and brought the paperwork to my work to sign (again sight unseen, taking their word it was the vehicle we wanted). The next day they called and said the car was ready to be picked up, I was at work so my wife went to pick up the car. They told her the only difference was that this car had deluxe floor mats and a trunk mat that they weren't going to charge for. The next day when I was able to inspect the car, I discovered that the car was missing some things I had wanted on the car, such as the integrated garage door opener, and the fog lamps on the front facia, also there was no state inspection sticker on the windshield, which was supposed to be included as part of the dealer fees. I called and discussed my concerns with the general manager of the dealership and got rudely dismissed, saying I signed the paperwork and there was nothing he could do. I feel that I was taken advantage of and was not treated fairly or professionally. It seems like I was a victim of the old bait and switch routine.Desired Settlement: I would like to have the dealership provide the vehicle I made a deal on, add the items that are missing to the car I already have, or refund the cost of those items.

Business

Response:

The customer

came into the dealership on 11/18/13 and looked at a 2014 Fusion with leather

interior and a sunroof, but then decided they didn’t want the leather or the

sunroof, so we located the exact model but without the leather interior, and sunroof.

Review: My fiancee and I[redacted] purchased a vehicle July 2 2014. (Actually 3 vehicles within a week, this was the 3rd one). A 2015 Tahoe. After debating about what we wanted in the vehicle and the color etc we found a vehicle at another dealership that had all the options we wanted except the DVD player. We were told we could add the DVD player for an additional $1295 and it would quote "Look and work like factory but be an aftermarket brand" from [redacted] (our salesperson). A week later we brought the vehicle in for installion and after picking up discovered it was not as promised. It worked via FM radio (not car speakers directly). It did not play from the center console, had a PS2 which was difficult to operate, and does not play the majority of our dvds (like the factory does). We have called a few times a week, stopped by the dealership and had the audio company look at it and were repeatedly told we'll find a way to fix it, don't worry, we'll handle it. They had to order a part for the back up camera in the vehicle that didn't work before trying to resolve the dvd. We waited. We called. Over and Over leaving messages to no avail. We finally stopped dealing with [redacted] and talked to a manager, [redacted] He had us bring it in to service, explain again the issues. A week later our car is "ready" for pickup but no resolution on the DVD. [redacted] said I'll check into it and call you back. Forward 4 days later, 8/13/2014, after calls on Monday and Tuesday with no return and [redacted] states "you didn't come get your car?". There has been no resolution on this issue and I have been put off and ignored and frustrated beyond belief. I asked to speak to the general manager Lenny and was told "well you had the vehicle for a month now, what do you want us to do? You had us to get the car from another dealer, it's what you wanted." This vehicle does not function in the way it was advertised to us and promised. I feel as if we were put off for so long in order for the dealer to say it's been to long to replace.Desired Settlement: I would like this vehicle replaced with a similar vehicle in color and specifications with the factory DVD installed already from the factory. If that can not be done. I would like the sale voided and my 2013 Tahoe that was traded in returned to me.

Business

Response:

We have found the customer another vehicle that has what they wanted already installed. This customer is happy with the new vehicle and is considered by us to be a satisfied customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10177249, and find that this resolution is satisfactory to me.

Review: We had originally contacted and been coordinating with [redacted] (GM at the Supreme Chevy in Gonzales, LA) regarding several issues we've experienced from repairs at Supreme Chevy for our 2013 Avalanche. We had met with [redacted] and the Repair Department Manager and the Body Shop Manager in late July to outline our several concerns.To date we have not heard back on the status. We really would like to get this resolved and appreciate anything you can do to facilitate that. If necessary, you can reach me at ###-###-#### or my wife at ###-###-####.Kindly[redacted] & [redacted]Desired Settlement: Please fix the truck correctly.

Business

Response:

ON JULY 17,2014 [redacted] AND MYSELF([redacted]) MET WITH MR AND MRS [redacted]; REGUARDING, THE WORK PERFORMED ON THEIR 2013 CHEVROLET AVALANCHE.[redacted] AND [redacted] EACH TOOK A LIST OF THEIR ISSUES.ONCE WE RECEIVED THE PARTS.THE BODY SHOP BEGAN TRYING TO CONTACT THE [redacted]S.WE LEFT MESSAGES ON 8/4 AND 8/13 TO LET THEM KNOW WE WERE READY FOR THEM TO BRING THE AVALANCHE IN.. [redacted] THE BODY SHOP ASSISTANT FINALLY REACHED MR .[redacted],HE RUDLY SCRUTINIZED HER AND DEMANDED SHE CALL HIS WIFE AND NOT HIM. I’VE PERSONALLY TRIED CALLING THE [redacted]S SEVERAL TIMES ON SEPTEMBER 17, 2014 WITH ZERO RESPONSE. AT THIS TIME WE JUST NEED THEM TO CONTACT US.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10225504, and repairs to the truck have been started, finally. Thanks to the Revdex.com for your help in facilitating this.

As a point of clarification, we would politely disagree with the volume of calls that has been asserted. Inasmuch, every call that we did receive was returned - we actually called [redacted] several times and each time was advised he 'was in a sales meeting' and each time left messages; Call records are available if necessary. More to the point, the couple of calls we did receive related only to molding and a door switch and only those items. Not the entire list as extensively discussed and agreed with all the managers present back in July. When the dealer employee was questioned, the response was along the lines that only those two items have been addressed.

Disregarding the above, we have since brought the truck in for repairs. We have no clue what will be done, or has been done, or when the vehicle will be finished. The vehicle was brought in on September 19, 2014.

Like we mentioned when we first met with the managers, we really just want the truck fixed right and everything that was broken repaired. In the last 5 months, it's been at the dealership at least 4 weeks and we really would like to have the truck back without any more issues.

Regards,

Business

Response:

We already sent a response so I am not sure what you are waiting on to close this. I don't see a response after ours so either I am missing something or this was supposed to be a close response. Please advise.

Review: On October 18,2013 my daughter brought her car to Nissan of Slidell to have tire rotated and oil change when leaving her tire fell off do do the fact they did not put lug nuts on she called my husband service man got on phone assured my husband that they would put new lug nuts on and make sure everything was ok and gave her two free oil changes and two tire rotation . On January 20 I went there with her because her car was making a noise they wanted to do about 1800.00 dollars worth of repair of which my extended warranty only wanted to pay about 400.00 so my husband said to come home he will call warranty place we took it for second opinion of which we found out what they said was not correct and actually not sure that what was wrong was not due to the fact of wheel coming off . I feel we were very fair with them when this first bad thing happen and then they were trying to take advantage of us I feel like if my daughter would have gotten on service road it could have been bad possible her life .Desired Settlement: Refund of what we spent plus refund of my time I spent six hours there

Business

Response:

In October this vehicle, a 2004 Maxima with almost 160,000 miles on it, did come in for

an oil change tire rotation special which included new wiper blades and an air

filter. The technician left one of the wheels loose and this was discovered

before the customer left the parking lot. The wheel never came off the car and no damage was found. The

technician who worked on the car was terminated. The shop foreman replaced the wheel studs, did a thorough vehicle inspection, and

performed a four wheel alignment at no charge to assure us and the customer that the

vehicle was not damaged. We then gave her a business card with 2 free oil and

filter changes as a gesture of goodwill for the inconvenience this may have

caused. She returned on January 20th with concerns of noises and

vibrations and to redeem one of the oil changes. During the inspection we gave

her an estimate to replace the passenger side CV shaft, both front wheel

bearings, all 4 tie rod ends, valve cover gaskets, and the oil cooler o ring

that was leaking. We did not change the oil and filter at this point due to the

fact that the cooler was leaking and the filter is attached to that part. When

[redacted], the service advisor, advised the customer of the work that was needed they informed us that they have a warranty. We contacted the warranty company and they did not want to pay us

fairly for the repairs. We informed the customer of this and she told us not to do any

work on the car that they would call the warranty company and seek a second

opinion. [redacted] forgot that he had already marked off one of her free oil

changes but that work was not done. Mr. [redacted], the owner, spoke with her and offered to inspect the car with the

service manager and shop foreman so we could explain why we made the

recommendations that we did. She said she would get back with us to set a time

but never did. The work in question that she is seeking a refund for was performed and we went above and beyond that to

make sure the car was not damaged in any way at that time of the original tire rotation. They went 3 months

and 3252 miles between visits and none of the things needed would be damaged by

driving the vehicle with loose lug nuts. This is not a new vehicle and certain things will need to be replaced over the years and miles to keep a vehicle running smoothly. She is still welcome to use the 2 free oil and filter changes and inspection.

Review: I receive a flyer advertisement from Supreme Ford, I went there to see , If I won the TV that the flyer was offering. Once I got into the Ford place. I told the guy I can to see if I won the TV. It was all a scam, they ran a credit check for a new car. I told them I wasn't interested; because I didn't want a high car note. Don't worry about that we will work something out for you. I was interested in the Ford explorer , because I need extra seating for grand kids. Then I was told I won a $50.00 gas card. Well I walk away with out the new car and never receive the $50.00 gas card. I call back and I was told by the New manager to go ahead and process the information and fill out the card and mail it in. That I would receive the card within a few weeks. I have enclosed the certified mail receipt and copy of the card with my information on it. I should have realize that I was caught up in a scam. Now I'm with out the car and the gas card. How do business get off with false adverting to get people in and run there credit report. This wasn't not legal. I still haven't receive the gas card as of Jan.21, 2016. Now I'm told it all under new management. Bang!!!!!!!!Desired Settlement: Since they ran a credit report and I didn't get the SUV I wanted. I want the $50.00 gas card that was promise to me.

Business

Response:

We are actively working to resolve this issue. We used a 3rd party marketing agency for this sale. This company created and issued the flyers that were mailed. For the customer to receive the gas card they must fill out the required information and send it to that 3rd party company. Once it was known that Ms. [redacted] was unhappy our new General Manager called her and asked her to come speak with him in person. She agreed to do so. When she came to the dealership and met with [redacted], he at that time, learned that she hadn't sent the required information to the company. He explained that she needed to send in the information to the company to receive her gas card. He also at that time offered to fill up her gas tank to help her out until she receives the gas card from the 3rd party company. She agreed to that so he had her car taken to the gas station and had her tank filled. (approximately $30). She said she was happy with that and left the dealership. Shortly after that is when we received the notification of the Revdex.com complaint. It has been brought to our attention that the 3rd party is taking a long time to send the gas cards to the customers. We have made many attempts to reach the 3rd party and are still at this time trying to reach them to resolve this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I enclosed a copy of the receipt if the certified mail that it was mail in December. Also to fill my car up is under $20.00 I have a Ford Escape. I was told to come back into the office on Tues. Feb. 2, 2016 and they will give me the $50.00 gift card. I will except they promise when I get the card.

Regards,

Review: I had my A/C repaired at Supreme Chevrolet in Plaquemine. Two days later I had to drive 7 hours without air because 3 hours into my trip to Florida, the A/C goes out.I notified Supreme that I would be bringing the vehicle back to them.I took my vehicle back to the dealership and they told me they would take care of it.A week or so later I called to find out how long it would take to repair my vehicle.They said the part they needed had just arrived and my vehicle would be ready the next day.I called the next day to find out what time I could pick my vehicle up.I was told by the technician that they were not allowed to work on the a/c system during severe weather.The next day I went to the dealership and spoke to the Service Dept.Manager.He told me that they had received the wrong parts and it won't be until Monday before they could repair my vehicle.I didn't receive a call Monday nor Tuesday from them so I called them on Wednesday.The technician told me they were conducting the pressure test and I could pick up the vehicle at 5pm. I went to the dealership to get my vehicle and they told me it wouldn't be ready until the next day.I explained to the Service Manager how upset I was and how much of an inconvenience this was causing.He gave me a loaner vehicle and said he would get my vehicle repaired as soon as possible.Another week passes.The Service Manager tells me he cannot fix my vehicle and I needed to return the loaner immediately.He explained that he had done that job on many vehicles it just did,t work on mine.I spoke to him about a possible refund and he told me there's no chance of that happening.I showed him the receipt where I paid $52.00 in parts and $600.00 in labor and my vehicle a/c does not work.His response was I did give you a loaner and I didn't have to do that. I asked if I could speak with the manger of the lot.The Service Mgr. said it wouldn't do any good because service is his dept and he would side with him.The service Mgr.then told me for another $600 dollars he can repair ac Product_Or_Service: A/C repairDesired Settlement: Desired Settlement: I do not wish to continue to do business with Supreme Service Dept.It would like a refund of the money I spent.I was told that the money I paid for diagnostics would be applied toward the actual repair. That was not the case.

Business

Response:

On 03/16/16 A[redacted] brought his 2009 gmc acadia into our service dept with the a/c not cooling. Mr J[redacted] paid 123.57 for a diagnosis. He was quoted 574.95 plus tax to have his leak repaired using a line splice repair kit provided by GM. He declined the repair at that time. On 3/23/16 he returned to have the line splice repair completed, we completed and delivered his vehicle on 3/25/16. Mr J[redacted] contacted the dealership on 3/26/16 and notified us his a/c was not cooling. On 4/4/16 Mr J[redacted] returned to have the a/c repair redone. The GM line splice repair kit was ordered and took 10 day to come in during which time we provided Mr J[redacted] with a loaner. The 2nd line splice repair failed to correct the a/c leak, Mr J[redacted] was informed that the entire rear a/c line would have to be replaced at a cost of $1191 plus tax, but we would apply the $633.26 he had already paid to the additional charge. Mr J[redacted] asked Devin [redacted] for a refund, Devin declined. Mr J[redacted] returned later the same day and told Devin to order the line. We have the line in stock waiting for Mr J[redacted] to return.

Review: Offered multiple things and promises n didnt fullfil them. Was suppose sand and paint but only used a filler, promised bra did not recieve in its place.offered full tank didnt fill. Was very rude and did not do what was told they would. Very very unprofessional. They also said the oil and filter had just been changed and thr next day after purchase the light come on for it to be changed. Then a tire rotation was done and two tire stem caps were removed and not replaced.Desired Settlement: Would like for them to do what they said. Sand and paint front of car. Full tank of gas.and also mail bra like they promised from the salesman and manager. Replace silver tire caps

Business

Response:

Ms. [redacted] came in on May 3, 2014 to purchase a Nissan Maxima that she had viewed on the internet. Unfortunately, the vehicle she had shown interest in was at one of our other stores so she decided to pursue another vehicle. The vehicle she had chosen was currently being driven by our fixed operation manager and also wasn't at the store at the time. We went over figures via text and phone calls for two days before finalizing the purchase. Once everything was completed I had the paper work printed and I delivered the vehicle to the [redacted]. At the time of the delivery, which took place on May 5, 2014 Mr. [redacted] noticed there was a section in the bumper that had some paint missing and they asked can that be fixed and I agreed to have the spot touched up by color works. There were a few attempts to have the work done on the vehicle but, due to weather we weren't able to do anything. Once we finally were able to perform the work on June 28, 2014 she was not satisfied with the work and demanded that something else be done to make up for the work that had been done already. We agreed to order a leather bra for her vehicle which the order was placed on June 28,2014. There were some delays in getting the bra due to it being out of stock through Nissan and we had to go through a third party vendor to get the leather bra which was received on July 12, 2014. Ms. [redacted] was here at the dealership getting some work done to her vehicle on July 18, 2014 and that is when I informed her that the leather bra was here and she could go to parts to pick it up.

[redacted] was never rude. The oil change light came on because of a driver programmable Setting that was not reset. The oil change was performed. [redacted] believes he did give her fuel but says he can't remember 100%.

[redacted] assumed she had picked up her leather bra when she was here for service and he informed her that it was here.

Review: There's a warranty issue with my 2014 ford focus for excessive shutter. I contacted the Laplace dealership and arranged to bring it in for repair. When I picked up the vehicle the service department manager told me they reprogrammed the computer for the transmission. After 1 week the vehicle started doing the same thing (excessive shutter). I contacted the service department manager again and told him the problem still existed and he told me they would have to change the clutch. I tried to setup an appointment in early December to have that warranty work done and was told the clutch was on back order. Since that time I've stopped by or called the dealership at least 7 times to attempt to get my vehicle repaired. Every time I talked to the manager of the service department I was told "it should be in next week". One time I talked to another person in service department in early January and was told the part was being shipped but the clutch came in 2 pieces and it was coming from 2 different states. Finally after 3 months of trying to get ford to repair this warranty issue that they are responsible for I emailed ford online and got a response from the Regional Customer Service Manager saying it would take ANOTHER 3 to 4 weeks for them to get the part. This is completely UNPROFESSIONAL and UNACCEPTABLE.Desired Settlement: I want my vehicle repaired IMMEDIATELY. After over 3 months of this I don't want to wait another month, another week, or another day. I am finished being patient.

Business

Response:

GOOD AFTERNOON I spoke with Mr. [redacted] about his comments and issues at our service dept., and he informed me that it didn’t matter that ford could not produce the part to us. He explained to me that we should have just told him it was going to be 6 months instead of telling him that the clutch may be here by a week to week basis. He said that we wasted his time by telling him it could be a couple weeks and it wasn’t (in actuality it was a month before we received the part). I explained to him that I still have customer who have not yet received a clutch for their vehicle and were ordered before his. I tried to reason with him that it is a national problem and it is nothing we can control but he insisted we wasted his time by telling him it could be a couple of weeks instead of just telling him it will be months and we will contact him in a few months. He explained to me that it did not matter that the parts were coming in on a weekly basis that we lied to him by telling him it could be a couple of weeks based on past orders and the amount available from ford. He said there is nothing we can do, that we treated him unfairly and lied to him. Ford has recognized the problem with him and has closed their customer care case with him because the vehicle has been repaired, and returned faster than most of the other people who are having the issue. Danny F[redacted] Service Manager Supreme Ford of LaPlace

Review: DON'T BUY FROM NISSAN of SLIDELL.After purchasing a used vehicle from Nissan of Slidell we noticed that we were missing our owners manual. We spoke with our sales person, he said he would handle it. We went in to check on it because he never called and left us in the hands of the used car manager. We spoke with him and he said that he would print out a 160 page manual for us on 8.5 x 11 to put in our glove box. I said I would prefer that they get a proper manual that fits in the glove box. He said it was too expensive and that the car was sold AS IS. I said that it was never disclosed to us at the time of sale that it did not come with a manual. If it had been disclosed I would have asked for it prior to accepting to purchase the car. He said he would look into it, took our numbers down and said he would call us on Monday or Tuesday of the following week. We have not heard from him. In addition to not having the manual we had all kinds of issues while getting the financing done and signing the papers (scratch pad) that didn't display the numbers at the same time. So we were unable to question anything until after it was signed for. And it was too late by then.(see attached email that was sent to the General Manager). Nothing was resolved on that end either. We don't appreciate the way they do business and would never recommend buying any car at this dealership. All we are asking for.. at the very least..is simply the manufacturer's manual so we know how to operate the car, or what the dashboard indicator lights mean if something goes wrong. Not a lot to ask. But I guess they are not into customer service.DO NOT BUY A CAR AT NISSAN of SLIDELL on Howze Beach Rd!!!Desired Settlement: We are simply asking for the Manufacturers Owners Manuals that fit in our glove box.

Business

Response:

On March 26th, our GM[redacted] contacted the customer and let them know that the manual had been ordered for this vehicle. The customer is satisfied.

Review: I payed 3169.50 for a extended warranty 7years or 100,000 miles use it or don't loose it I did not use it my paperwork faded now they are telling me I have to wait to see if I will get my money back they claim they don't have a copy?Desired Settlement: 3169.50 return of my money

Business

Response:

We requested that the customer allow us to verify the paperwork. Now that the paperwork has been verified we will be cutting the check and sending it to the customer. We never said we were not paying her but we have to follow the process. We appreciate her patience while we did our research. We will let her know as soon as the check is cut and signed.

Let me start off with saying that I have never wrote any reviews before. Im not the one to go around and bash a company. But after having many bad experiences with these people and know alot of people who did to. I had to warn people.

If you ever buy a car from these people make sure you read all the paper work real good when ur in the finance department. They will add all kind of extra stuff to your bill and not tell you anything about it. They just tell you to sign it thats its everthing you done talked about. I have had this happen to me and I know aleast 6 people who did to. Just please read the paperwork good. Because if not these people will rip you off and not think twice about it. Watch out for the finance manager Darryl [redacted]. He is this worse.

Then another thing they will do is after you buy your car and go home and find something wrong with your paper work or car. And you try to go up there to try to get it fixed. They will tell you they dont have time for you. They only dealing with new customers today. That you need to come back in a week or to. They will give you the run around. Once they earn your busiess they dont care about you. And they will show it.

This is the worse place to buy a car. You will get ripoffed everytime. Please take the time and go somewhere else. These people are ruthless. Its bad. They talk a good game. But in the end all they did was talk a good game to get you to buy the car and then they screw you. I cant say this enough DO NOT BUY FROM THESE PEOPLE. Go anywhere else. But if you go to these people mark my words you will get [redacted]

Review: On Feb. 4 2015 I purchased a 2014 Toyota Camry from this dealership. When the sale was completed by [redacted] I asked where tha vehicle keys were at and she told me they were in the car. There was a key in the ignition so I assumed that the other key was in the glove box but I didn't check to be sure. When I got home I checked the glove box looking for the other ignition key but it wasn't there. I immediately called Mrs. [redacted] and informed her of this. She told me that she would find the missing key or have another one made. The following day I returned to Supreme Toyota to deliver a check form my credit union and presented it to [redacted] who is Mrs. [redacted]'s supervisor and informed him of the missing key. He promised me that he would make sure that I got a key and that he would send it to me. A week later I had not received the key so I called Mrs. [redacted] and she promised she would look into it. I waited until March 5 and still no key so I called Mrs. [redacted] again and was told that she wasn't authorised to make the key. On March 6 I called [redacted] and asked about the key and he told me that I was confusing him with someone else and that he wasn't going to provide me with any key and denied ever having received a check from me on Feb. 5 and again denied ever promising me he would have a key made for me.My wife are retired senior citizens living on a fixed income and do not have the $300.00 needed to have a new key made. Please help me get the ignition key they promised.

Product_Or_Service: 2014 Toyota CamryDesired Settlement: DesiredSettlementID: Replacement

Ignition key for the 2014 Camry I purchased on Feb. 4 2015

Business

Response:

Our General Manager[redacted] reached out to this customer and met with him on Wednesday 3/18. Customer received his key and left satisfied. Thank you for your patience with us during this confusion.

Review: I traded a truck for a new truck in September 2013 and Supreme was suppose to pay off Chase for the trade and they did not. I had to pay balance last month and that put me over 30 days for 4 months and now I hold the title, also Supreme had banks run my credit after I told them not to, to certain banks which again affects my credit. This is the second time in 2 years they do this to me and I have had enough. Is there anything you can help me with?Desired Settlement: DesiredSettlementID: Refund

I want my credit fixed for ALL Credit Inquiries Supreme requested in last 2 years.$1000 for mental anguish, time away from work, troubles attempting to get this resolved.I am unable to purchase a home now because they did not follow through on obligations.

Business

Response:

Can you please tell me what location this is in reference to so that I can locate this customer's information?

Business

Response:

Mr

[redacted] purchased a silverado from Supreme Chevrolet cadillac on 09/12/2013

his payoff was $35,821.44 good through 09/26/2013. Supreme submitted a check to

Chase Auto Finance on 10/09/2013 for $35907.69 to allow for extra per diem on

his payoff. Evidently there was an additional charge of $57.36 on his account

which Mr [redacted] paid himself. Supreme has forwarded a letter to the

applicable credit bureaus explaining the mistakes, we have also forwarded a

check to Mr [redacted] for $57.36 to reimburse him for the amount he paid to Chase Auto Finance. Mr [redacted] filled out and

signed a credit application so we could obtain the most benificial financing

for his situation, the inquiries on his credit reports are the result of that

process. We feel that this matter has been resolved at this time and no further payment is owed to Mr [redacted] for "mental anguish".

Review: I bought a used 2012 toyota Camry from the gonzales,LA dealership. I was charged $495 for glass etching on my windows when I wasn't asked if I wanted it and didn't have the option to have it removed. It was simply add to my overall cost. After voicing my concerns...I was told basically "we only made $675 on the overall sale and the general manager refused to refunded or remove the "glass etching" charge. To keep my cost down I was forced to drop my extended warranty to keep my payments reasonable after they tacked on the $495 extra without my permission.Desired Settlement: Refund of the $495 so I can afford an extended warranty.

Business

Response:

We are very sorry that Ms. [redacted] feels this way about her experience with us. We don't hide the Etching fee of $495, it is on every vehicle we sell and cannot be removed (it is actually etched onto the windows when the cars are brought into inventory). The explaination that was given regarding the amount made on the vehicle is because they took $495 off of their profit to make up the difference. Since we actually have to pay the insurance company for the Etch that was used we are not able to remove this fee. Our General Manager spoke with Ms. [redacted]'s father the very next day and even offered to take the car back. He said no they want the car. I am attaching the signed buyer's order showing that the fee is clearly disclosed to all customers and she signed that she was aware of the fee. I hope this helps and we are very appreciative of Ms. [redacted]'s business and hope to see her again when she is looking to upgrade.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9842862, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

If that is the case then the cost of $495 should be included in the sell price of the vehicle not a separate charge. I won't recommend anyone to buy from Supreme Chevy in Gonzales,Louisiana. They are dishonest on the actual price of the vehicles they sell.

Review: When an $1,100 quote for repairs seemed high, I took just the parts for $750 to someone else. In less than 10 minutes they showed me the bent tube that caused the engine light to come on and needed replacement, but no replacement tube was in the parts I was given. Instead, he showed me, and I have pictures,1. A completely separate tube assembly and the same undamaged assembly on my car. They had told me it all came together, which was not true. Called another dealership and they had just the bent piece.2. A 30"+ shield for the tube assembly and the same part from my car without even a scratch.3. A canister filter attached to a shield\mount where the canister was undamaged on my car, but my shield\mount was damaged and had a chunk missing. Again, they said you can't just order a canister. 4. A 12-14" shield to replace the one on my car with obvious scrapes. I'm ok with that. When I complained, the service manager, Kenny, agreed to take the (1) unnecessary tube assembly back with no 18% restocking fee. The others he said showed damage and that's why they were ordered. The pictures clearly show (2) shield was not damaged and only the shield\mount (3), and not the canister was damaged. The service rep, maybe on commission, really pushed the service and parts and said, or neglected to say, some parts are optional and would not affect performance. He also used scare tactics with me (and an elderly couple in line the day we picked up the parts) saying I could void my warranty if I drove it. My mechanic said maybe if you drove it for a year, but not in the short run. Tube was bent, not broken.I then went to Steve, the manager, to get the restocking fes waived on the other unnecessary parts. Thought he understood, but Kenny, the service manager, called today very angry, and said he was charging me over $200 instead of the $60 I was expecting.Desired Settlement: I understand errors, but these guys are expert certified Ford technicians. Experts don't order 6 foot tube assemblies to replace parts that are not broken by mistake. So either they don't have qualified tech's or this is a pattern of preying on people who didn't know cars as in my case. I don't want to do business with them. I want a full refund for trying to take advantage of me, making me jump through hoops, visits, calls and emails. No restocking fees.

Consumer

Response:

Supreme Ford has resolved this issue to my satisfaction. No further action is required.Thank you. [redacted]

Review: I brought my 2010 Ford Mustang to the dealership on Sept.1 for "service engine light & knocking noise when the air conditioner is turned on.I emailed them on Sept.2 because no one called me about the status of my vehicle.I did receive a return call that afternoon and the approximate cost was $1300.00 which included running a diagnostic test.I emailed her and told her to proceed with the repairs.I also emailed her stating that I would be out of town for the Labor Day weekend and I would pick the car up on Tuesday, Sept. 8th.I called several times on Tuesday but received no response.I decided to go pick up the car anyway. I arrived and was told that my car would be ready shortly.I received my car after paying the bill and it seemed to be running ok.On Monday, Sept. 14 I noticed the Service engine light was on again.I called the service department and explained that the light was on again.I was told to bring it right over and they would see what was going on.I brought my car in that afternoon.I was asked to sit in the waiting area.After about 20 minutes a different service person told me the original service person I had was busy.He said it would cost me another $100.00 to $150.00 to have another diagnostic test run on my car and there was something wrong internally with the car that was causing it to burn gas excessively and that I didn't want to ride around too long with it like that.He said I was welcome to make another appointment to service my car.I told him I needed to think about it.My complaint is that I already had a diagnostic test run on the car a week before.(1)Why didn't this problem show up when they ran the first test?(2)When I returned my car I never had a complaint about burning excessive gas.However, since I brought my car to this dealership I do have to fill my car up twice a week for just driving back and forth to work and I live approximately 8 miles from home.This service department does not fix cars they create repairs to make money off consumers.Desired Settlement: Refund the total cost of the repairs because within 1 week the service engine light was back on. The dealership had my car for 8 days. I never had a problem with my car using excessive fuel until the service repair person mentioned it. Thereafter, my car needs fuel twice per week. I left with more problems with my car than I had when I brought it to the dealership.

Business

Response:

Both our General Manager and our Service manager have made several attempts to contact the customer by email and phone. They have left her messages, but she has not returned any of the phone calls or replied to any of the emails. Please relay the following contact information to her so that we may work with her on these issues. She can contact Kenny M[redacted], our Service Manager, directly at ###-###-#### or by email at [redacted]?

Review: We bought a used vehicle with 24,000 miles on friday Oct 11 at 7:00pm. We were shown a carfax and it was clean. The vehicle looked new, the following day we noticed several spots where it was obvious the vehicle had been painted. We were very upset and returned to dealership. The new car sales manager assured us he would make it right and let her choose another vehicle. They didnt have anytjing else we really wanted but were advised that was our only option. The used car manager, [redacted], not only raised his voice with me but became combative over the deal and said he didnt have to do anything! We picked a vehicle we could "live with" and he advised us there would be a 1500 dollar difference on our end, feeling stuck we agreed. Got home and checked price on thier website and it was actually 800dollars less that the original vehicle!!!Desired Settlement: We just want a complete refund and to do buisness elsewhere!!!

Business

Response:

The complaint was not written by the customer but by a family member who was not aware of the entire situation. Below is the note of appreciation from the customer for our service during and after the sale.

From: [redacted]

Sent: Saturday, October 25, 2014 10:46 AM

To: [redacted]

Subject: Note of Appreciation