Supreme Automotive Group

Review: When I test drive my truck at Supreme Chevrolet I noticed that the back up camera was not working and the truck did not come with a spare key or remote key fobs. The salesman promised that the camera would be fixed and I would have key fobs and a spare key before I left. The salesman then proceeded to tell me that if I purchased an extended warranty for the vehicle that they would make a claim to fix the camera and pay the deductible. After expressing my concerns of fraud to the finance manager, the sales manager was brought in and made aware of the promises made by the salesman, he then told me that the issues would be resolved without committing fraud. After them lying to me saying that the camera lense was dirty to get me out the door, it quit working again the next day. Long story short multiple trips back to the dealership to try to get the issues resolved and $180 later to get a remote from another dealership so I could get into my truck without the alarm going off, the issues still remain. Even though they made multiple promises, through email and in person, to correct the issues.

Product_Or_Service: used vehicleDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the dealership to fulfill the promises made to me, and reimbursement for the key fob I had to purchase.

Business

Response:

We have searched through our records and are only able to find one repair order for Mr. [redacted]'s camera issue on 12/30/13. The repair order states that there was no problem found which I am thinking is why they cleaned the camera lens. Since this date we have not heard of Mr. [redacted] having any issues. Our General Manager, [redacted], is more than happy to discuss any issues that Mr. [redacted] may have if he would like to talk. The used car manager states that we did give a second programmed remote and key at delivery but again if Mr. [redacted] would like to discuss this [redacted] would be more than happy to discuss that with him. This is the first time we have heard of any problems with the delivery of Mr. [redacted]'s vehicle. Again, [redacted] would be more than happy to discuss any issues with him at his convenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like to start off by stating that the used car sales manager and "[redacted]" have been made aware of these "problems with delivery" from the date of purchase. The issue with the back up camera has persisted since itest drove the truck, in which the salesman "[redacted]" witnessed along with a third person that accompanied myself, witnessed that the camera was not properly working. This was the same day the salesman suggested that I commit fraud by purchasing the extended warranty, waiting the allotted amount of time for coverage to kick in, then bring it in and let the dealership pay the deductible to have it fixed. When mr. [redacted] was made aware of the situation in the finance office he assured me that the issue would be corrected properly and the dealership would fix it. The truck then went into the service department, that is when the salesman told me that the lens was "dirty", after arguing with the salesman about the "fix" I left for the day. A few days later I went into the dealership to drop off the keys to the vehicle I traded in I asked for mr. [redacted], I then brought him out to the truck to show him that the camera was still not working properly and to ask for the spare key and fobs, he then advised me to make a service appointment. The 1 fob I received from mr. [redacted] was obviously used and in poor condition. After expressing my concern to him that this was not the correct fob for my truck, as my truck is factory equipped with remote start and this fob did not have that option, he assured me that he would in a few days get me the correct fobs and a key. The very next day, the incorrect key fob that I was given stopped working. Over the days following I placed multiple phone calls to Mr. [redacted] and received no response in return. Frustrated with the very poor service I received thus far from this dealership I went to [redacted] get to purchase a correct remote fob so I could get into my truck without the alarm going off. 12/30/13 I brought my truck in to the service department for the camera issues and showed the service manager photo and video evidence that the camera did not work properly and at times did not work at all. After spending the day there I picked up my truck to only be told, again, that there was nothing wrong with it. A few days later the camera to no surprise stopped working. I then placed a call to the service manager to let him know that the issue still remained as I knew it would and that I was going out of town for work and would be making an appointment upon my return. I was basically told that unless it quit working completely they would not be able to fix it, which I know to be untrue. After this incident I placed more calls to Mr [redacted] to find out the status of the key / fobs, to let him know that I had to purchase a fob to keep from waking the neighbors every morning and to see if the camera issues would be corrected along with the others or if I would need to take action, I received no response from him. I then took my truck to [redacted] to have them look at the camera to see what was wrong with it. The [redacted] service manager then advised me that they did notice that the camera was not working and that they went through and checked all the connections and did not find any issues with them, they also instructed me that the problem (which is still to this date occuring) is seeming from either the mirror itself or the lens on the tailgate. Supreme Chevrolet has heard from me multiple times since the last service appointment about all of these issues, this is the only response I have been able to get back since. I once again request that all of the above issues be corrected by the dealership, in a timely manner, without me having to come out of my pocket anymore to correct them. I also again ask that the dealership reimburse me for the 1 key fob that I had to purchase. Attached for your convenience are video, and a photo of the camera issues, and also the receipt for the key fob from [redacted] GMC.

Regards,

Business

Response:

Mr. [redacted] has been contacted and is scheduled to come in and meet with [redacted], our General Manager and [redacted], our Customer Service Representative today at 4:30 to discuss how we can accommodate his needs on his truck.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Supreme Chevy has agreed to fix any issues there are involving the back up camera and has agreed to reimburse me for the key fob.

Regards,

Review: I purchased my vehicle on August 14,2013. I was very proud of this purchase because I was purchasing it on my own. About a week later I brought the car back because the horn did not sound right and it was really low. At that time I was told that it was just how the horn sounded for that vehicle. About a month or two later the horn stopped working completely and when I took it in for servicing I was told it was not covered under my warranty and that I would have to pay out of pocket to have it fixed. Then the car started acting up again and they had to change some belts and the alternator. Then it started to make this horrible noise and they told me I had trash in my blower and the problem was fixed. A week later the car totally stopped a the top of the Baton Rouge Bridge (Mississippi River Bridge), with my 11 month year old baby in the car! When I was able to get the car to Supreme I was told it was the alternator AGAIN! They tried to get me to pay a deductible and didn't want to give me a rental to get to work! I was told that all of their loaner vehicles were out but cant dealerships make a vehicle a loaner vehicle?! I was not showed any remorse for having my and my child stuck at the top of a bridge for a little more than and hour! I did not even get an "I'm sorry that happened to you mam'." Instead they proceeded to try and sell me another vehicle from the same salesman! How cheeky can you be! I understand how sales work I am a college of business graduate; but, I also understand how customer service and doing the right thing works! I understand that their is always a risk when purchasing used products but to have no humility or concern for your customers safety is bad for business. Everyone I know who has purchased a vehicle from Supreme has had to have it serviced multiple times. They can at least offer a few free oil changes and a car wash. I guess this is a lesson learned and shows how much a car dealership stands behind their product!Desired Settlement: I would like to be able to trade in my vehicle for a NEW vehicle with no down payment and my current vehicle to be paid off in full. NOT UPSIDE-DOWN!

Business

Response:

Ms. [redacted] returned to Supreme Chevrolet Cadillac and allowed us to repair her vehicle. Most of the repairs were covered under her extended warranty. However, the car needed a new battery which was not covered but which Supreme supplied at no cost Ms. [redacted] When she left Supreme, Ms. [redacted] indicated that her complaint had been resolved and she was satisfied. If that is not the case, please let us know and we will attempt to resolve any additional problems Ms. [redacted] may have.

Review: At the end of August 2015 I purchased a used 2012 Nissan Armada from Supreme Chevy in Gonzales, LA. Prior to ever seeing the interior of the vehicle the floor manager Kevin stated there was a torn driver's side armrest. (cracked and torn leather) He stated the replacement part had already been ordered and he would repair it as soon as it came in. The vehicle met all other expectations and I purchased the vehicle with Supreme's contractual obligation to repair the armrest. In October, the 8th I believe, I picked up my permanent tags from the Supreme and asked about the repair to be made to the armrest. Kevin once again assured me the part had been ordered and it would be repaired as well as another gentlemen claiming to be from the part department who "personally" ordered the part and knew it was on the way. I was promised a phone call as soon as it came in. Again, no callback. After waiting ample time I called Kevin on 1/2/16. His exact words were "Katy don't think I am putting you off, but my parts guy is out today I will have him call you first thing Monday". Monday as well as Tuesday passed without phone call. I called back Wednesday, January 6, 2016 and spoke with a woman who claimed to be the parts manager. Her opinion was that this is the first she has heard of it and she would have to pull files and get back to me. She took down my number and stated she would callback. Now here I am Thursday and have yet to hear from anyone.Desired Settlement: My options are limited at this point with the service department. I find the managers and service staff to be less than helpful and worse, liars. I would ask that the job be completed and in an expedited fashion. If they cannot accomplish this goal then I would like to take my vehicle to a Nissan certified service center and have the repairs made at Supreme Chevy's expense. It is clearly stated in my agreement that Supreme owes me the armrest.

Business

Response:

It is my understanding that this issues was resolved today. If this is not the case, please let me know.Thank you!

Review: I bought a used truck on Oct 16th of this year and still have not received my perminant tags. When I checked into the matter it was discovered that the VIN is still under the previous owners name who traded the truck in. I have 13 days left on the temp tag and my truck will then be illegal. I have been told they are working on the problem but I am not seeing any resolution or updates. I am beginning to wonder what is going on here. I was told they still have not recieved the title from the previous lean holder.Desired Settlement: I either want this matter fixed in the next 13 days so I can legally operate my vehicle or I want to cancel the transaction reversed or at least my trade in value refunded.

Business

Response:

Kerry M[redacted], the General Manager, has spoken with the customer and the customer seemed to be satisfied with what Mr. M[redacted] had to say. I believe the situation is being resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10980259, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Nick P[redacted]

Nothing has been actually fixed yet. I have been in touch with the them and they seem to be working on the problem but I will it be satisfied until the situation is resolved for good. I understand intentions but words are cheap at this point.

Consumer

Response:

My situation has been resolved. I do believe it took entirely too long and would not consider business with them again. They were great throughout the sale but horrible with fixing any matter that I had after. But I consider the matter resolved.

Review: 9/16/2015 I purchased a Certified pre-owned 2012 Buick Verono (16516 miles) from Supreme Ford of Slidell for $16980 and $495 for Autoguard anti-theft etching because it was already on the car glass and I had to pay for it, plus tax, title and tag. I was originally charged $19,407 then found error to new price $19,369.56. I was overcharged $37 and promised a refund check the next day. The finance person had me to sign papers, made copies and put in envelope. I did not get copy of sales receipt or all of the paper that I signed. I signed sales receipt discovered not for my car and finace person threw away. He did not reprint for my signature. Discovered this when I opened envelope to file this complaint. I paid $19,407 CASH.9/17/2015 Car started making loud scretching noises, thumping sounds and jerking upon asceleration.9/18/2015 Returned to car dealership with complaint about noises, jerking and to pick up and refund. Salesman said I had to take car to Buick dealership to find out what was wrong with it. I said that I did not feel safe in the car. We rode around and I pointed out jerking sift change. The salesman asked me if I wanted to get out of the car, I said yes and we looked at other cars.I found a less expensive car, 2014 Hyundai Elantra $12,500 that I liked and it ran great. The salesman said I had a refund coming since the car was much less. He hand wrote up the agreement that had autoguard already preprinted on paper, and again said I had to pay for it because already on car. He said the warranty was less and after I looked it up online he made corrections to longer warranty. The GM called him and he wrote some numbers down. He said I would only get a refund of $685 because the price of my car dropped $3,000+ to $14,200. The salesman explanation was that the dealership put too much money into the car and wanted to recover their loss. I said that if the price of the car dropped, then I was overcharged and their practices were not honorable. I left upset with my original car.Desired Settlement: 1. Copies of all signed agreements including sales receipt if I did sign one. 2. If can repair car want at depreciated price and refund of the difference If unable to get at depreciated price want return car for refund of $19,407. 3. Cancellation of Autoguard and refund of $495

Business

Response:

The customer was called back to the store and returned the vehicle and purchased another vehicle. She is now happy and says she will rescind the complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10822387, and find that this resolution is satisfactory to me.

Review: After finding a vehicle online, on the business website I contact their Internet sales department by the phone number provided. The receptionist transfers me to the Internet sales in used cars when I continue to be transferred over five times. The receptionist again said hang the on, I told the receptionist to "disregard transferring me, all I was doing was trying to find a vehicle to buy." I decided to give them a second chance, so I then drove to the car lot where I walk through the parking lot hey proximately 15 minutes looking for a vehicle I was interested in, and I was never greeted by any sales person to lend me a hand. At that point I decided not to continue to look at that dealership and to seek a vehicle elsewhere. Five hours later I received a phone call from the sales manager [redacted] who left a message stating he had listen to the conversation that was recorded and was sorry I was not able to get help on my first call five hours earlier. Before I could call him back the business was close for the weekend. So I called the next business day on a Monday morning. After speaking to [redacted] he apologize for what it happened and would like to do business. I told [redacted] what I was looking far and he stated that he had what I wanted on his lot and he would have a sales person to assist me name [redacted]. [redacted] return my call that afternoon, I spoke to him about making a deal with business on the purchase of the vehicle. He told me to send photos of my vehicle that I was trading in and to fill out an online finance agreement to get approved for credit. On Wednesday I completed the online application and forwarded my pictures as he requested on Wednesday morning. Since Wednesday afternoon I have made several attempts to call and speak with both Mr. [redacted] and [redacted] where no one will return my calls even after leaving messages on answering machine so now when I go apply for credit is going to show that credit was researched and will make my credit score lower.Desired Settlement: Credit score cannot be reversed after such irresponsibility. Public needs to be aware that I apparently the online Internet sales or business my phone is not their forte.

Business

Response:

We understand that Mr. [redacted] is frustrated because he was

not able to get the vehicle that he wanted but [redacted] has spoken to Mr. [redacted]

regarding this vehicle and the reason we are not able to sell it to him.

Review: On 1-14-15, I noticed a bad odor and my AC/heat fan was making a noise on my 2013 Toyota 4 Runner. On 1-15-15, Supreme Toyota serviced the vehicle. I was told they removed a dead rodent, cleaned/disinfected the AC case and replaced a filter at a cost of$208.14. On 1-19-15, the odor was actually worse, even though I had purchased and placed several odor absorbant items and placed an opened bottle of peppermint oil in my vehicle. I phoned the service manager [redacted] as it indicated on the invoice to call him if I was not completely satisfied. He promptly transfered me to [redacted], service Advisor who advised that "the odor will take time to go away and to use Febreeze". On 1-20-15, the odor was so bad it was nauseating and I could not be in my vehicle. I called Toyota Corporate(1-800-331-4331) to file a complaint. However, was told that Supreme Toyota was a privately owned dealership and not a certified Toyota dealership so their authority was limited but they would notify the dealership of my complaint. [Toyota Corporate claim #1501200878.] On 1-22-15, J[redacted] called me, to advise that "for another $150, he could get rid of the smell". His tone was one of total disrespect, mockery and laughing that I could not be in my vehicle due to the horrendous smell. I advised him he would not be getting any additional money from me. I purchased more odor absorbers, more remedies to try and decrease the horrendous odor. On 1-24-15,I pulled off the cover from the lower section passenger side dash, removed the cover of the "glove compartment" and found cabin filter with several pieces of debris, yellow discoloration and a horrendous odor to the filter. I photographed the filter, removed various areas of obvious debris in the compartment. I sprayed disinfectant throughout the area.I bought a new cabinfilter. After2 weeks now, the odor is still horrendous. Supreme did not replace the filter nor fix the problem. I paid$208 for substandard service.Their actions are irresponsible and dishonestDesired Settlement: I paid Supreme Toyota $208 and they did not do the job I paid for. I have loss of use of my vehicle and when I am in it, I have to have the windows down no matter the weather due to the offensive nauseating odor. I request an apology for the manner in which I have been spoken to as well as how my vehicle's service has been mishandled. I have also spent ~$80 on additional items in which to get rid of the smell.

Business

Response:

On 1/30/15, I called [redacted] concerning her experience here at Supreme Toyota. The primary purpose of my call was to apologize and to allow [redacted] a chance to fully explain her concerns so that I would know how to address them. As of the 30th, her two major concerns were that she still had an awful smell, and that we charged her to replace a cabin air filter on 1/15 and we never actually replaced it.

Review: Supreme has put off refunding a key protection contract slipped into my sale. All documents have been completed and delivered as per their request. I have been guaranteed a call back 3 times in two weeks. This issue has been ongoing for 4 months.Desired Settlement: Rufund full cost of key protection plan

Business

Response:

The general manager has tried to contact [redacted] to let him know that a check is being sent to the address listed on the complaint. I believe this should resolve the issue.

Thank you,

Michelle Z[redacted]

HR Manager

Supreme Automotive Group

###-###-####

Review: I went to supreme Chevrolet Cadillac to buy an CTS Cadillac. The car we were looking at was on the show rooms floor. I was told that it had a spare tire, and camera backup assist but it had to be turn on.We sign the papers believing when we come the next day they were going to set everything up for us. when we came back the next day that's when they begin to tell us it did not have the things they supreme chevrolet cadillac" said it had. So I told them that I wanted to get another car, however the manager said I don't renegotiate. after the sale so they told me they would have a Cadillac rear camera install in it I and. in good faith I went along with this. When I got the car back it did not work, I took the car to Gary Lane Cadillac to have it repaired and that's when I learn that it was not a factory install camera as they said. When I call them they said take it back to the people THEY had to install it, as if it was my responsibility to have it repaired. which I know it could not be, because Gary Lane said it can't be repaired because it is not a factory Cadillac camera. I had to loose $2700.00 on this car because I was so not please we it I treaded this car in to get what wanted. the dealership I traded it to said they could not give we the money I paid for the camera, I would have to deal with supreme Chevrolet Cadillac. This is just one of many complaints I have. To make this go a way just have them to give me the $700.00 I paid them, and if they want they can call Gary Lane Cadillac and have them to give them the camera that does not work back to them. supreme Chevrolet Cadillac should know these things were not in this car or they did and keep from me to make the sale.

Product_Or_Service: 12/14/2013

Order_Number: deal# [redacted] Account_Number: customer # [redacted]Desired Settlement: DesiredSettlementID: Refund

to make this go away I would for them to just refund we the $700.00 the camera is still installed in the car at Gary Lane Cadillac.

Business

Response:

Mr. [redacted],