We did file q1/for the client and we made the payments for NY in the amounts of $for the NY surcharge and $for the unemploymentWe did not file q1/as they were not on our services at that time As far as the W-and W-3, we are in the process of correcting these and sending them back to the SSAWe will be mail off a packet tomorrow and I will ensure this client will be in the mailingWe have to correct boxes 2-as the employee did not meet the threshold ($1,900.00) for federal taxesThe W-2s were filed, however they were rejected due to the errorOnce we mail these off it should satisfy the notice the SSA sent to the customerWe will also reach out to the customer and explain the situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe rep who called from SurePayroll was very helpful and resolved the problemHis help was appreciated Sincerely, [redacted]
They have not explained why previous errors were made on tax filings and have not compensated me for the difference between the new service and old service Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because I emailed Ms Holly [redacted] asking for the amount of the last payment that was made, and havent heard back from her Sincerely, Johnny [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/03) */ If there are any late fees or penalties involved, the client would need to send us the IRS documentation showing what is owed and we will be happy to take care of those We are also happy to refund the $in monthly fees That is the extent of refunds we are able to issueWe certainly apologize for any confusion or trouble this case has causedWe hope the stated refunds are able to bring resolution to the case
We have worked with the client to file the necessary returns in PhiladelphiaWe have emailed her copies of the returnsWe would also like to extend a 3-month refund to the client
Unfortunately, setting up the new account requires going through a full "entity change" to correct the FEINThis will take a few weeksTo make up for this inconvenience, we are happy to offer a three month credit when the new account is readyIn the meantime, the client will need to pay their nanny outside of the systemWe can add those wages to the new account when it is ready.Our apologies for this delay
Revdex.com:Thank you very much for your helpThe funds were reimbursed and I am happy with the resolutionI was ready to give up since sure payroll were either saying they will refund but never doing so, or claiming there was no debt (depending on the customer service representative I happened to talk to)Thankfully you somehow managed to get through to them and get me out of this terribly frustrating situation Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ The customer has agreed to a 6-month refund in the amount of $The refund will be sent to her account on 4/17/ Thank you
Unfortunately, the employer did not provide us with the necessary ID numbers to avoid tax notices for late payment or failure to fileWe have informed the client of thisWe've carefully reviewed the client's account and informed him that we cannot provide any form of compensationWe've explained to the client that we could have pursued outstanding balances from him and have waived any monthly fees that he owedThis is the best we're able to do in this case
We apologize for the delay in closing this outAt this time, all unnecessary charges have been refunded and the account is closed We thank the client for their patience and understanding
We have spoken with the customer and we are refunding Mr [redacted] $200, the amount paid to SurePayroll, for any inconvenienceThe customer expressed satisfaction with this responseWe will now consider this matter closed
We are working with the client on a resolutionHowever, we still need to gather more information to close out this case We will follow up shortly with a final resolutionThank you
Unfortunately, we had multiple issues with the client having insufficient funds, which made it impossible to file returnsRegretfully, we had to remove the client from our service due to the repeated insufficient funds cases (in 2015) What we can do is assist the client by providing reports, so that him or his [redacted] can file the annual returns and *** Thank you
We have been working diligently with the customer to make sure her concerns were addressedWe have reached an agreement with her to resolve the issueThank you for your patience
Thank you for giving us an opportunity to respond In the past week the SurePayroll team has reached out to Ms [redacted] and resolved the underlying issue causing the GA DOR tax notices SurePayroll regrets any inconvenience and looks forward to continuing as your payroll provider Sincerely, [redacted]
We’ve worked with Mr [redacted] via email [redacted] W2s are available online and year end payroll tax reports have been filed SurePayroll issued the FUTA payment However, as communicated in our 1/13/email, Mr [redacted] is responsible for making the Quarter FIT payment of $We regret the misunderstanding and appreciate our long term business relationship
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ We have spoken with Jerika, and offered a refund from March through the current month She informed us she will send us the necessary paperwork to finalize the matter
We are working with the customer towards a resolution and working with the necessary agenciesWe have explained that this may take some time, but will have the issue resolved as soon as possibleWe will keep the customer up to date on our progressWe thank her for her patience
We did file q1/for the client and we made the payments for NY in the amounts of $for the NY surcharge and $for the unemploymentWe did not file q1/as they were not on our services at that time As far as the W-and W-3, we are in the process of correcting these and sending them back to the SSAWe will be mail off a packet tomorrow and I will ensure this client will be in the mailingWe have to correct boxes 2-as the employee did not meet the threshold ($1,900.00) for federal taxesThe W-2s were filed, however they were rejected due to the errorOnce we mail these off it should satisfy the notice the SSA sent to the customerWe will also reach out to the customer and explain the situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe rep who called from SurePayroll was very helpful and resolved the problemHis help was appreciated Sincerely, [redacted]
They have not explained why previous errors were made on tax filings and have not compensated me for the difference between the new service and old service Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
The account has been closed and there will be no future billingThank you
Complaint: [redacted] I am rejecting this response because I emailed Ms Holly [redacted] asking for the amount of the last payment that was made, and havent heard back from her Sincerely, Johnny [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/03) */ If there are any late fees or penalties involved, the client would need to send us the IRS documentation showing what is owed and we will be happy to take care of those We are also happy to refund the $in monthly fees That is the extent of refunds we are able to issueWe certainly apologize for any confusion or trouble this case has causedWe hope the stated refunds are able to bring resolution to the case
We have worked with the client to file the necessary returns in PhiladelphiaWe have emailed her copies of the returnsWe would also like to extend a 3-month refund to the client
Unfortunately, setting up the new account requires going through a full "entity change" to correct the FEINThis will take a few weeksTo make up for this inconvenience, we are happy to offer a three month credit when the new account is readyIn the meantime, the client will need to pay their nanny outside of the systemWe can add those wages to the new account when it is ready.Our apologies for this delay
Revdex.com:Thank you very much for your helpThe funds were reimbursed and I am happy with the resolutionI was ready to give up since sure payroll were either saying they will refund but never doing so, or claiming there was no debt (depending on the customer service representative I happened to talk to)Thankfully you somehow managed to get through to them and get me out of this terribly frustrating situation Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ The customer has agreed to a 6-month refund in the amount of $The refund will be sent to her account on 4/17/ Thank you
Unfortunately, the employer did not provide us with the necessary ID numbers to avoid tax notices for late payment or failure to fileWe have informed the client of thisWe've carefully reviewed the client's account and informed him that we cannot provide any form of compensationWe've explained to the client that we could have pursued outstanding balances from him and have waived any monthly fees that he owedThis is the best we're able to do in this case
We apologize for the delay in closing this outAt this time, all unnecessary charges have been refunded and the account is closed We thank the client for their patience and understanding
We have spoken with the customer and we are refunding Mr [redacted] $200, the amount paid to SurePayroll, for any inconvenienceThe customer expressed satisfaction with this responseWe will now consider this matter closed
We are working with the client on a resolutionHowever, we still need to gather more information to close out this case We will follow up shortly with a final resolutionThank you
Unfortunately, we had multiple issues with the client having insufficient funds, which made it impossible to file returnsRegretfully, we had to remove the client from our service due to the repeated insufficient funds cases (in 2015) What we can do is assist the client by providing reports, so that him or his [redacted] can file the annual returns and *** Thank you
We have been working diligently with the customer to make sure her concerns were addressedWe have reached an agreement with her to resolve the issueThank you for your patience
Thank you for giving us an opportunity to respond In the past week the SurePayroll team has reached out to Ms [redacted] and resolved the underlying issue causing the GA DOR tax notices SurePayroll regrets any inconvenience and looks forward to continuing as your payroll provider Sincerely, [redacted]
We’ve worked with Mr [redacted] via email [redacted] W2s are available online and year end payroll tax reports have been filed SurePayroll issued the FUTA payment However, as communicated in our 1/13/email, Mr [redacted] is responsible for making the Quarter FIT payment of $We regret the misunderstanding and appreciate our long term business relationship
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ We have spoken with Jerika, and offered a refund from March through the current month She informed us she will send us the necessary paperwork to finalize the matter
We are working with the customer towards a resolution and working with the necessary agenciesWe have explained that this may take some time, but will have the issue resolved as soon as possibleWe will keep the customer up to date on our progressWe thank her for her patience