Thank you for giving us an opportunity to respond We apologize to Mr [redacted] for his inconvenience and continued billing after his cancellation request was receivedFor background, Custom Storage Solutions ran their last payroll in February and contacted SurePayroll in March to close the account SurePayroll collects fees one month in arrears, meaning February activity was billed in March and the April fee was for March support (while the account was still open and available) Therefore, both March and April fees are valid and correct The signed termination form (specifying tax filing requirements) was received on March 28th and normally SurePayroll processes a cancellation request within days SurePayroll is refunding the May $charge to the account on file by May 30thOnce Mr [redacted] provides documentation for May overdraft, this fee will be refunded too (Please contact Customer Service at [redacted] with May overdraft backup and reference case [redacted] .) We regret any inconvenience and wish Mr [redacted] success in the future Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ The customer contacted us on 6/7/to discuss terminating the accountOur representative offered a free month of payroll to continue service which the client acceptedThis is the reason why the customer did not receive a charge in July per her complaintThe customer accepted the one month and per the notes said she will reevaluate at the end of the June 30, 2013, but we did not hear back from the customer at this time The client contacted us again on 4/7/requesting a refund for minimum monthly fees from 8/2013-4/ Because we did not receive instruction from the customer regarding the termination, we will only be able refund the $that was offered to her on 5/12/ Thank you
Thank you for the opportunity to respond As stated, Mr [redacted] prepaid his year end and Wfees when closing his payroll account In December $was charged in error and is being refunded to the account on file by 3/2/ We sincerely apologize for the inconvenience and frustration
Thank you for an opportunity to respond SurePayroll is committed to protecting our client’s information and therefore can only provide information or accept instructions from an authorized contact Since Mr [redacted] is not a listed contact, on 3/28/we could not take action to close [redacted] (NSM) account from Mr*** The complaint states NSM has tried to close their account for over one year However, SurePayroll has no record of [redacted] previous requests to cancel serviceThe account is now closed and no further fees will be collectedSurePayroll regrets any inconvenience and is prepared to refund NSM six months of fees totaling $($per month) The credit will be issued to the account on file by April 10,
We have provided the client quarterly reports that he can give to his current provider - [redacted] (formerly ***Payroll) - to produce W-2s Unfortunately, because he joined a new payroll company for the 4th quarter of 2015, it is that company that needs to prepare his W-If both payroll companies were to file W-2s it would create a tax notice We've attempted to reach the client by phone multiple times, however the contact numbers he's given no longer seem to workWe thank the client for his understanding and wish him the best with his new service
Revdex.com: I have listened to the voice mail message left for me by the business in reference to complaint ID [redacted] The supervisor who left the message was very pleasant and I think he tried to be helpful The company, however, did not solve my problem by filing the outstanding report I filed the report myself, therefore, this is no longer an issue and I don't want to pursue the complaint any further Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ As of 4/30/2015, our tax department corrected Q3 2013, Q4 2013 and Q4 2014 and filed with the state of California. We have also confirmed the information was accepted and corrected. We apologize for the time this has taken and are happy... to refund three months of the customer's monthly fees of $35.00, which comes to a total refund amount of $105.00. Thank you. Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) A single refund of $35 was received on 5/12. Requesting the remainder of $105 promised. Final Business Response / [redacted] (4000, 11, 2015/05/18) */ The remainder of the refund has been submitted and will appear in the customer's account on 5/19/2015. Final Consumer Response / [redacted] (2000, 13, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
We regret MrS [redacted] 's continued frustration and value his timeMsMichele C [redacted] confirmed she and MrS [redacted] had a lengthy phone conversation on February 6, They went over Oregon filings and W2sI understand all questions and issues were addressed and resolved on 2/Another SurePayroll representative is reaching out to MrS [redacted] to confirm all issues have been resolvedAgain, we regret the frustration and value MrS [redacted] as a client.Sincerely,Patti W [redacted] Tell us why here
SurePayroll appreciates the opportunity to respond to this complaint and apologizes to MrG [redacted] his inconvenience The disputed amount was a result of billing after cancellation The collection agency has been notified and instructed to stop all collection efforts immediately Again, SurePayroll apologizes and appreciates and values the business relationship
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for giving us an opportunity to respond. SurePayroll files and pays taxes according to each state’s guidelines. On April 14th, Mr. [redacted] forwarded a letter from the State of Maryland along with a copy of $139.14 returned check issued on March 15, 2017 for [redacted] MD SIT... payment. The MD tax payment was issued in a timely manner, referencing [redacted] number. A SurePayroll analyst talked to [redacted] office, who stated [redacted] received their MD SIT number after March 15, 2017. Because the MD SIT number had not yet been issued, SurePayoll sent the 3/15/2017 check referencing [redacted] number. Unfortunately, the check was returned to Mr [redacted] and not applied to his account. Since then, [redacted] provide their MD SIT number and all subsequent payments have been paid electronically. Please note, SurePayroll has not received any late payment notices, but believes payment for the returned check is still due. We cannot confirm all Maryland information because the state requires a signed Power of Attorney, which is not on file. SurePayroll will reach out to Mr [redacted] to obtain MD POA and obtain tax payment transcripts to resolve remaining questions. We regret the frustration Mr [redacted] has experienced and look forward to continuing as [redacted] payroll provider. Sincerely, [redacted]
We have responded in detail to specific questions from Brandon and are working with him to achieve an acceptable solutionHe is currently reviewing our feedback
Complaint: [redacted] I am rejecting this response because: Both myself and bank representatives from [redacted] *** faxed in the forms requestedThey drafted their fees from the accountI would be more than happy to provide the bank statements showing them drafting from the [redacted] *** account Provide me a fax number and I'll send them in right away Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is accurate I don't want to close this ticket until I have all documentation sorted out with the [redacted] and SurePayroll has completed all the paperwork and the issues are completely resolved Sincerely, Steven S [redacted]
Thank you for giving us an opportunity to respond We apologize to Mr [redacted] for his inconvenience and continued billing after his cancellation request was receivedFor background, Custom Storage Solutions ran their last payroll in February and contacted SurePayroll in March to close the account SurePayroll collects fees one month in arrears, meaning February activity was billed in March and the April fee was for March support (while the account was still open and available) Therefore, both March and April fees are valid and correct The signed termination form (specifying tax filing requirements) was received on March 28th and normally SurePayroll processes a cancellation request within days SurePayroll is refunding the May $charge to the account on file by May 30thOnce Mr [redacted] provides documentation for May overdraft, this fee will be refunded too (Please contact Customer Service at [redacted] with May overdraft backup and reference case [redacted] .) We regret any inconvenience and wish Mr [redacted] success in the future Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ The customer contacted us on 6/7/to discuss terminating the accountOur representative offered a free month of payroll to continue service which the client acceptedThis is the reason why the customer did not receive a charge in July per her complaintThe customer accepted the one month and per the notes said she will reevaluate at the end of the June 30, 2013, but we did not hear back from the customer at this time The client contacted us again on 4/7/requesting a refund for minimum monthly fees from 8/2013-4/ Because we did not receive instruction from the customer regarding the termination, we will only be able refund the $that was offered to her on 5/12/ Thank you
Thank you for the opportunity to respond As stated, Mr [redacted] prepaid his year end and Wfees when closing his payroll account In December $was charged in error and is being refunded to the account on file by 3/2/ We sincerely apologize for the inconvenience and frustration
Thank you for an opportunity to respond SurePayroll is committed to protecting our client’s information and therefore can only provide information or accept instructions from an authorized contact Since Mr [redacted] is not a listed contact, on 3/28/we could not take action to close [redacted] (NSM) account from Mr*** The complaint states NSM has tried to close their account for over one year However, SurePayroll has no record of [redacted] previous requests to cancel serviceThe account is now closed and no further fees will be collectedSurePayroll regrets any inconvenience and is prepared to refund NSM six months of fees totaling $($per month) The credit will be issued to the account on file by April 10,
We have provided the client quarterly reports that he can give to his current provider - [redacted] (formerly ***Payroll) - to produce W-2s Unfortunately, because he joined a new payroll company for the 4th quarter of 2015, it is that company that needs to prepare his W-If both payroll companies were to file W-2s it would create a tax notice We've attempted to reach the client by phone multiple times, however the contact numbers he's given no longer seem to workWe thank the client for his understanding and wish him the best with his new service
Revdex.com: I have listened to the voice mail message left for me by the business in reference to complaint ID [redacted] The supervisor who left the message was very pleasant and I think he tried to be helpful The company, however, did not solve my problem by filing the outstanding report I filed the report myself, therefore, this is no longer an issue and I don't want to pursue the complaint any further Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ As of 4/30/2015, our tax department corrected Q3 2013, Q4 2013 and Q4 2014 and filed with the state of California. We have also confirmed the information was accepted and corrected. We apologize for the time this has taken and are happy... to refund three months of the customer's monthly fees of $35.00, which comes to a total refund amount of $105.00. Thank you. Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) A single refund of $35 was received on 5/12. Requesting the remainder of $105 promised. Final Business Response / [redacted] (4000, 11, 2015/05/18) */ The remainder of the refund has been submitted and will appear in the customer's account on 5/19/2015. Final Consumer Response / [redacted] (2000, 13, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
We regret MrS [redacted] 's continued frustration and value his timeMsMichele C [redacted] confirmed she and MrS [redacted] had a lengthy phone conversation on February 6, They went over Oregon filings and W2sI understand all questions and issues were addressed and resolved on 2/Another SurePayroll representative is reaching out to MrS [redacted] to confirm all issues have been resolvedAgain, we regret the frustration and value MrS [redacted] as a client.Sincerely,Patti W [redacted] Tell us why here
SurePayroll appreciates the opportunity to respond to this complaint and apologizes to MrG [redacted] his inconvenience The disputed amount was a result of billing after cancellation The collection agency has been notified and instructed to stop all collection efforts immediately Again, SurePayroll apologizes and appreciates and values the business relationship
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for giving us an opportunity to respond. SurePayroll files and pays taxes according to each state’s guidelines. On April 14th, Mr. [redacted] forwarded a letter from the State of Maryland along with a copy of $139.14 returned check issued on March 15, 2017 for [redacted] MD SIT... payment. The MD tax payment was issued in a timely manner, referencing [redacted] number. A SurePayroll analyst talked to [redacted] office, who stated [redacted] received their MD SIT number after March 15, 2017. Because the MD SIT number had not yet been issued, SurePayoll sent the 3/15/2017 check referencing [redacted] number. Unfortunately, the check was returned to Mr [redacted] and not applied to his account. Since then, [redacted] provide their MD SIT number and all subsequent payments have been paid electronically. Please note, SurePayroll has not received any late payment notices, but believes payment for the returned check is still due. We cannot confirm all Maryland information because the state requires a signed Power of Attorney, which is not on file. SurePayroll will reach out to Mr [redacted] to obtain MD POA and obtain tax payment transcripts to resolve remaining questions. We regret the frustration Mr [redacted] has experienced and look forward to continuing as [redacted] payroll provider. Sincerely, [redacted]
We have responded in detail to specific questions from Brandon and are working with him to achieve an acceptable solutionHe is currently reviewing our feedback
Complaint: [redacted] I am rejecting this response because: Both myself and bank representatives from [redacted] *** faxed in the forms requestedThey drafted their fees from the accountI would be more than happy to provide the bank statements showing them drafting from the [redacted] *** account Provide me a fax number and I'll send them in right away Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is accurate I don't want to close this ticket until I have all documentation sorted out with the [redacted] and SurePayroll has completed all the paperwork and the issues are completely resolved Sincerely, Steven S [redacted]