SurePest

All service agreements between Pure Pest and potential clients are read and reviewed with that customer prior to service being renderedAll service agreements signed with Pure Pest clearly states under the customers signature that the customer understands that this is a contractFurthermore, Pure Pest requires a service contract review form to be singed and initialed stating that the customer understands that this is a contract for or months and not a one time serviceThis customer will be contact and the cancellation fee will be waived as a result of this correspondence in good faith and great business practice by Pure Pest San Antonio

CUSTOMER SIGNED TWO DOCUMENTS THAT REFLECT HIS SIGNATURE STATING THAT HE IS AWARE THAT THIS IS A SERVICE AGREEMENT FOR MONTHS

We are aware of this complaint and we have contacted the customer to no availI have furnished the customer with my cell number in hopes to resolve this matterI will follow up with this complaint until resolvedthank you

PURE PEST HAS RECEIVED AND REVIEWED THE COMPLAINT SUBMITTED BY [redacted] PURE PEST HAS MADE COUNTLESS ATTEMPTS TO RESOLVES MR [redacted] CONCERNSMR [redacted] REFUSED TO ALLOW US TO REMEDY ANY CONCERNS HE HAS HADMR [redacted] STATED THAT HE WANTS TO DO THE PEST CONTROL HIS SELF AND THATS WHY HE WANTED CANCEL HIS SERVICE WITH PURE PESTIN OUR SERVICE AGREEMENT WHICH WE HAVE TWO SUPPORTING DOCUMENTS, IT CLEARLY STATES THAT IF THE CLIENT WISHES TO DISCONTINUE SERVICE WITH PURE PEST BEFORE COMPLETION OF SERVICE AGREEMENT THE CLIENT WILL PAY BACK ANY DISCOUNTS THAT HE OR SHE HAS RECEIVEDMR [redacted] HAS AGREED AND PROVIDED SIGNATURES ON BOTH OF THESE SUPPORTING DOCUMENTSMR [redacted] HAS REFUSED US THE OPPORTUNITY TO CORRECT ANY BUG PROBLEMS AND DISCONTINUED SERVICE WITH PURE PEST BEFORE COMPLETION OF SERVICE AGREEMENT AND THEREFORE HAS BEEN INVOICED THE INITIAL DISCOUNT SERVICE CHARGE BACK ASSOCIATED WITH HIS AGREEMENTIF THERE IS ANY QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO CONTACT USTHANK YOU

Complaint: [redacted] I am rejecting this response because:I signed an IPAD the "sales man" or pest guy said it was just to prove he sprayed for free as a trail, did you guys get my real name, no, payment info, no it was just very generic info and when I signed he was watching while I did, and scrolled and said just signAs I see in previous complaints this seems to be part of the way you guys do businessWhy would I contract with another pest company while I was under contract with another Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] SIGNED A SERVICE AGREEMENT WITH US ON 7-23-FOR PEST SERVICE [redacted] AGREED THAT WE WOULD SERVIE HIS HOME FOR MONTHSART SENT US AN EMAIL ON 7-25-REQUESTING TO CANCEL APPOINTMENT AND SERVICE AGREEMENTART AGREED IN HIS SERVICE AGREEMENT THAT HE WILL PAY BACK ANY DISCOUNTS THAT HE RECEIVED IF HE DID NOT UPHOLD THE SERVICE AGREEMENT FOR ANY REASONDUE TO ART NOT COMPLETING SERVICE AGREEMENT WE REQUESTED ART TO PAY BACK THE DISCOUNT THAT HE RECEIVED OF PLUS TAX WHICH IS WE HAVE CONTACTED ART ON 7-28-17, 8-2-AND 8-4-TO RESOLVE CONCERNS AND GET ART SERVICEDART HAS NEVER RESPONDEDARTS EMAIL STATED HE CANNOT AFFORD SERVICE AND THATS WHY HE CANNOT AFFORD AGREEMENTW

Complaint: ***
I am rejecting this response because:I have not received a call from "executive management". Once they call me and we discuss my extreme disappointment I will evaluate if the case is resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

All service agreements between Pure Pest and potential clients are read and reviewed with that customer prior to service being renderedAll service agreements signed with Pure Pest clearly states under the customers signature that the customer understands that this is a contractFurthermore, Pure
Pest requires a service contract review form to be singed and initialed stating that the customer understands that this is a contract for or months and not a one time serviceThis customer will be contact and the cancellation fee will be waived as a result of this correspondence in good faith and great business practice by Pure Pest San Antonio

Hi ***, please give me a callWould love to discuss some options to resolve your concerns with usWe are here for you and would like help in any way that we canThank you

Hi, Thank you so much for the phone call todayThis complaint has been resolved with the customerCustomer no longer has a contract with us and cancellation fee was waivedCustomer stated they would remove complaint from the Revdex.comPlease let us know if there is anything else we can do*** ***

I HAVE VISITED THE PROPERTY OF MRS *** AND WE HAVE REACH AN AGREEMENT TO SERVICE THE PROPERTY WHICH I PERFORMED PERSONALLY ON 9-16-I ALSO ISSUED A CREDIT TO MRS *** FOR HER NEXT SERVICE OF WHICH AT THAT TIME CUSTOMER WAS SATISFIED WITH THE RESULTSI WILL CONTACT MRS
*** AS A RESULT OF THIS NOTIFICATION FOR RESOLUTION

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the opportunity to resolve your concernsPlease be advised that Executive management is reviewing your concerns and will be in contact with you shortlyThanks again, for your time

The executive manger is the only one who can resolve this concern for youIf you are interested in resolving the account we can apply the initial discount charge back that you paid to your account and provide service at your new address at no cost to you? Thank you, we look forward to your response

PLEASE CALL OUR LOCAL OFFICE SO THAT WE CAN HAVE OUR SERVICE MANAGER ADDRESS YOUR CONCERNSTHE PEST CONTROL PROGRAM THAT YOU WERE ENROLLED IN REQUIRES THAT YOU STAY UP TO DATE ON SERVICE APPOINTMENTSWE HAVE NOT TREATED YOUR PROPERTY SINCE NOVEMBERYOU HAVE REFUSED SERVICE SINCE THENYOU SIGNED UP FOR A BI MONTHLY AGREEMENT WHICH REQUIRES SERVICE EVERY TWO MONTHS TO MAINTAIN A BARRIER AROUND YOUR HOMEIF SERVICE HAS LAPSED THERE IS RISK FOR NEW PEST ACTIVITYWE WOULD LOVE TO SEND OUR SERVICE MANAGER OUT TO INSPECT YOUR PROPERTY AND REMEDY ANY PEST PROBLEMS YOU ARE HAVING; EVEN THOUGH YOU HAVE NOT KEPT YOUR APPOINTMENT UP TO DATE AT THIS POINTWE ARE ARE WILLING TO REINSTATE YOUR SERVICE AGREEMENT AND WAIVE THE INITIAL DISCOUNT SERVICE CHARGE BACK IF YOU DESIRED TO FULFILL YOUR SERVICE AGREEMENT IN ITS FULL COMPLETIONWE ARE HERE TO RESOLVE THIS CONCERNPLEASE FEEL FREE TO GIVE US A CALLTHANK YOU

Please give us a call at our local office so that we can verify your new address and resolve your concern###-###-####

After reviewing your account, we are more than happy to reinstate your service agreement and provide service at your new address as long as it is in our service areaIf we agree to reinstate your service agreement we will apply to your account and resume service at We are more than
happy to address any concerns you may have with our local officeThank you

Complaint: ***
I am rejecting this response because:after speaking to the call center on more than one occasion and receiving different answers each Time from whatever call center rep is reading the script I do not think this is a logical remedy If a manger would like to call me for a resolution to refunding my money due to the untruths told you the companies salesman that would be great My phone number is on record under my nameThis is the way I expected this company to handle the complaint
Regards,
*** ***