Surplus Furniture & Mattress Warehouse- PA

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Mr[redacted] has been a valued customer of ours since May of In the Spring of 2015, after service had been completed on the property, Mr[redacted] contacted us and stated he had requested that his service not continue into when he originally activated his account the year priorUpon review of the call, we did not hear anything to indicate the customer had made such a requestSpring-Green and our customers do not work under contract, the service is a verbal agreementThe specific services are selected by the customer and renew on a yearly basisThe verbal agreement works scheduled visit to scheduled visit and season to seasonThe customer can notify our company to cancel at any time if they are not satisfiedThis premise, along with our 100% satisfaction guarantee is explained at the time of purchaseThe verbal agreement is also printed on every invoice, statement, and marketing material distributed to our customer baseSpring-Green provides each customer their annual schedule in between seasons, along with an opportunity to save 10% off their services in December and February of each yearThe letter also states to contact us if any changes are to be madeLikewise, Mr[redacted] was notified twice prior to service beginning in to notify us if changes were to be made to the account Spring-Green guarantees satisfaction with the results of our applicationsOur first priority is to continue to work with the customer to meet their level of satisfactionSpring-Green was not made aware that Mr[redacted] had made other arrangements regarding the property our company was hired to treatUltimately, Mr[redacted] chose to cancel our services and refuse paymentSpring-Green followed the proper service instructions given to us and the property benefitted in over $worth of service Mr[redacted] had been a valued customer of oursUpon notification earlier this year that the customer wished to cancel, we offered to split the bill in an attempt to resolve things diplomaticallyWhile we did follow all instructions given to us and the property did benefit from over $in service provided, we do respect Mr[redacted] 's position and the business relationship forgedSpring-Green will cancel efforts to collect these chargesI hope Mr[redacted] will consider Spring-Green for his future lawn care needs

Mrs [redacted] has been a valued customer of ours since March of Spring-Green and our customers do not work under contract, the service is a verbal agreement The specific services are selected by the customer and renew on a yearly basis The verbal agreement works scheduled visit to scheduled visit and season to season The customer can notify our company to cancel at any time if they are not satisfied This premise, along with our 100% satisfaction guarantee is explained at the time of purchase The verbal agreement is also printed on every invoice, statement, and marketing material distributed to our customer base Spring-Green provides each customer their annual schedule in between seasons, along with an opportunity to save 10% off their services in December and February of each year The letter also states to contact us if any changes are to be made Likewise, Mrs [redacted] was notified twice prior to service beginning in to notify us if changes were to be made to the accountRegarding the customer’s claim of chemical burn, the customer notified us of potential damage as they cancelled their accountThey did provide pictures and it was determined that based on the pictures, it was more likely to be a lawn diseaseWe have investigated other properties treated that day on that route and were unable to find damage while also noticing recovery in the Mrs***’s lawn due to wateringThese facts do not fit the profile a chemical burn, but instead of a lawn disease called leaf blight that was verified to be present in the customer’s lawn and is often tracked through the lawn on the wheels of lawn mowersThe customer did also order an application of Mosquito Protection for $The customer did cancel this service before it was completedThis is our mistake and we have no interest in pursuing that portion of their $balanceThe remaining portion of the $balance is validSpring-Green guarantees satisfaction with the results of our applications Our first priority is to continue to work with the customer to meet their level of satisfactionSpring-Green was not made aware that Mrs [redacted] had made other arrangements or was dissatisfied with the service regarding the property our company was hired to treatUltimately, Mrs [redacted] chose to cancel our services and refuse paymentSpring-Green followed the proper service instructions given to us including notification the day prior to service being completed and the property benefited in over $worth of serviceThe [redacted] family have been valued customers of oursEven after the customer cancelled their service we still made attempts to work with Mrs [redacted] to identify ongoing lawn issuesWhile she did not agree with our assessment, our desire still remains to resolve any dispute the customer hasWe do respect Mrs [redacted] position and the business relationship forged over the past several yearsIn an effort settle this dispute, once payment is received in the amount of $already agreed to by Mrs***, we will cancel our efforts to collect any of the remaining balanceWe hope the [redacted] family considers Spring-Green for their future lawn care needs

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Mr [redacted] has been a valued customer of ours since April of As we do for all of our customers each season, we notified the customer in writing twice by mail of the scheduled services and prices for the upcoming seasonSpring Green Lawn Care provided the scheduled applications of lawn care on 3/18/& 4/22/An application of pest control was applied on 4/27/These are services Spring Green Lawn Care has a history of doing for the [redacted] 'We called the customer on 4/regarding a recommendation we had for his propertyAt this time, the customer made us aware that they no longer wished to use our serviceAt no time prior to this did Mr [redacted] indicate that our services were no longer needed Spring-Green guarantees satisfaction with the results of our applicationsOur first priority is to continue to work with the customer to meet their level of satisfactionSpring-Green was not made aware that Mrhad made other arrangements regarding the property our company was hired to treatWhile we respect the customer's right to choose an alternative provider, some form of notification to discontinue the service is requiredAlthough, Spring-Green followed the proper service instructions given to us by Mr [redacted] and the property benefitted from over $in services, we do respect Mr [redacted] ' position and the business relationship forged over seasonsSpring-Green will cancel efforts to collect these chargesI hope Mr [redacted] will consider Spring-Green for any future lawn care needs Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I made ABSOLUTELY CLEAR each season that I would call and authorize before any service is done to my propertyThis year I did not want their service and therefore their assumption to continue without my expressed consent was WRONG However I do accept that cancel the billings for services I NEVER AUTHORIZED and will never use them again!

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Mr [redacted] has been a valued customer of ours since and we have serviced this particular property since Mr [redacted] has done the same program with Spring-Green every year that we have serviced his property with satisfactory resultsThis season the same program that had been previously agreed to was startedUnfortunately, this season's weather played a huge role in the efficacy of any pre-emergent for crabgrassThe combination of the record amounts of rainfall, followed by the heat and drought of mid-summer made most lawns susceptible to some crabgrass germination Spring-Green guarantees satisfaction with the results of our applicationsOur first priority is to continue to work with the customer to meet their level of satisfaction and we did multiple applications at no charge in an attempt to work towards a solution with Mr [redacted] Mr [redacted] had been a valued customer of ours for many yearsUpon notification earlier this year that the customer wished to cancel, we offered to split the bill in an attempt to resolve things diplomatically because a portion of the charges were for fertilization and weed control, not entirely crabgrass preventionWe do respect Mr [redacted] position and the business relationship forged over the past seasonsSpring-Green will cancel efforts to collect these chargesI hope Mr [redacted] will consider Spring-Green for his future lawn care needs Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:The businesses response is not factual since they did not contact me prior to their arrival to my propertyHowever since they have made the correct decision not to bill me I will accept their response I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Spring-Green and our customers do not work under contract, the service is a verbal agreementThe specific services are selected by the customer and renew on a yearly basisThe verbal agreement works scheduled visit to scheduled visit and season to seasonThe customer can notify our company to cancel at any time if they are not satisfiedThis premise, along with our 100% satisfaction guarantee is explained at the time of purchaseThe verbal agreement is also printed on every invoice, statement, and marketing material distributed to our customer baseSpring-Green provides each customer their annual schedule in between seasons, along with an opportunity to save 10% off their services in December and February of each yearThe letter also states to contact us if any changes are to be made Spring-Green guarantees satisfaction with the results of our applicationsOur first priority is to continue to work with the customer to meet their level of satisfactionSpring-Green was not made aware that Mr [redacted] had made other arrangements regarding the property our company was hired to treatUltimately, Mr [redacted] chose to cancel our services and refuse paymentSpring-Green followed the proper service instructions given to us and the property benefitted in over $worth of service Mr [redacted] has been a valued customer of ours for many yearsThe offer to split the bill at $is an attempt to resolve things diplomatically as we feel this is fair to both partiesWhile we did follow all instructions given to us and the property did benefit from over $in service provided, we do respect Mr [redacted] ' position and the business relationship forged over seasons of continued serviceSpring-Green will cancel efforts to collect these chargesI hope Mr [redacted] will consider Spring-Green for his future lawn care needs Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am sorry for the confusion and am grateful that Spring Green agreed to stop the collection of the balance of $I will definitely consider Spring Green in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Laura [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Mr [redacted] has since been in contact with our company regarding the balance on the accountBoth parties have agreed to settle the bill and have resolved the situationWe appreciate Mr [redacted] 's past business and are happy to have this situation resolvedWe hope Mr [redacted] considers us for his future lawn care needs when he returns to the area Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received statement showing the balance has been removed as agreed to with themIssue has been resolved satisfactory

Spring Green Lawn Care began servicing the [redacted] Family’s property in March of In October of the customer contacted our office concerning spots in the lawnSpring Green promptly visited the property and identified grub damage in two specific areasWe applied a curative treatment at no charge to the customerAdditionally, per our guarantee, we did offer to repair the damageWe did core aeration and over-seeding as well as put down grass mat to repair the damaged areas at no charge to the customerWe did tell them if further repair was needed in the spring we would be glad to do soThe customer called into our office on 4/7/to discuss pricing for the seasonThe customer indicated at that time they would like to hold off on starting service until they spoke with Dave and they would be reaching out to him directlyUnfortunately, the messages to the service team were not receivedThe number listed by the customer was no longer supposed to be in serviceThe office that was servicing the property moved to a different location and the number ending in [redacted] was supposed to be disconnected quite some time agoWe have confirmed with the phone company that line is still active and has a voicemail box still set up, however, since it was supposed to be disconnected some time ago, the voicemails have not been received-but to the customer would still appear to be a Spring Green numberSpring-Green guarantees satisfaction with the results of our applications Our first priority is to continue to work with the customer to meet their level of satisfactionThis case in particular is unfortunate and we do still wish to resume our relationship with the customerThe customer has not been charged for the application that took place on 4/10/and we are still willing to come out to repair the areas as promisedWe have reached out to the customer directly and have come to a mutual understanding of the situationAfter speaking with the customer, we are considering this matter resolved and expect them to reach out to us directly if any further action is neededWe appreciate the customer’s past business and hope they will consider Spring Green for their future lawn care needs

Initial Business Response / [redacted] (1000, 13, 2015/03/26) */ Dear Revdex.com, We cannot locate any active or former account under the name [redacted] with our franchisePlease have Mr [redacted] respond with the physical address at where this issues took place Thank you, [redacted] Spring-Green Lawn Care ***@spring-green.com

Spring-Green and our customers do not work under contract, the service is a verbal agreement. The specific services are selected by the customer and renew on a yearly basis. The verbal agreement works scheduled visit to scheduled visit and season to season. The customer can notify
our company to cancel at any time if they are not satisfied. This premise, along with our 100% satisfaction guarantee is explained at the time of purchase. The verbal agreement is also printed on every invoice, statement, and marketing material distributed to our customer base. Spring-Green provides each customer their annual schedule in between seasons, along with an opportunity to save an additional discount off of their services in December and February of each year. The letter also states to contact us if any changes are to be made. Spring-Green was not made aware that the customer wished to make changes to their account The customer did contact us in June after the second treatment was completed with concerns of possible damage to the lawnSpring Green returned to the property and identified that the areas of concern were not damaged from our product, but was turf going dormant from heatRegarding the timing of the application, our crabgrass pre-emergent seconds as a post emergentIn the event that there are crabgrass plants that have germinated at the time of the application, they can still be treated Additionally, on July 5th, we called the customer to follow up regarding their past due balance as we had not received a payment all seasonAt this time he reiterated that he was not satisfied with the application done one month prior, however, he communicated that another application had been done that day (3rd lawn visit and Total Lawn Insect Control), and that he “did not have a problem with it or the first one” Spring-Green guarantees satisfaction with the results of our applications. Our first priority is to continue to work with the customer to meet their level of satisfaction. We do value MrS***’s business and are always willing to work with our customersWe will agree to credit the second lawn care application completed on 6/5/We expect payment for treatments completed on 4/19/and 7/5/We hope MrS*** will continue to consider Spring Green for their lawn care needs

Complaint: ***
I am rejecting this response because:
I do not agree with service they proved on 7/5/they were told times I only wanted treatmentsEven over the winter I told them in writing I would only continue service if they met last prices
Sincerely,
Rex S***

Spring Green followed all instructions given to us by the customerWe did not receive instructions to reduce the number of treatments provided and had not been notified that the customer was concerned with the priceHad Spring Green been notified to reduce the number of treatments or if the customer had concerns with the price, we would do our best to work with the customer’s budget and of course comply to any directions given regarding the number of treatmentsThe customer’s response is that they do not agree with the service provided on 7/5/The customer told us on 7/5/that they were okay with Spring Green providing that treatmentThey did not tell us until later on via voicemail that they were not okay with that treatmentEven at that time, it was not due to a third application being completed, it was that the customer did not realize that the same grub preventative treatment (Total Lawn Insect Control) that they had the year before would be done again as stated on their annual schedule-which the customer acknowledged they received in their initial complaintSince Spring Green received the customer’s voicemail, we have tried to reach the customer times by phone to resolve and have yet to receive a return phone callAs previously mentioned, our first priority is always to work with the customerWe value the business of all of our customers and are always willing to work with themIn an effort to resolve this matter, we will agree to credit the Total Lawn Insect Control application upon receipt of the first three lawn care applicationsUpon receipt of $for those treatments, Spring Green will credit the Total Lawn Insect Control application of $and $of interest that has accrued since that date

Sorry for the misunderstanding, I have cleared the account of the balance

Mr* *** requested we visit the property and provide an estimateHe requested to be called ahead of time before the estimate was completed so he can arrange to be therePer his request we did give advanced notice that we would be visiting the property the day before the estimate was completed
when a call was placed to his homeOur representative arrived at the property and provided the homeowner with a quote to service the lawnAfter discussing the estimate with the homeowner, our representative did ask if the homeowner would like to start serviceThe homeowner agreed and our representative did an application right away-per the homeowner’s requestLater that same day Mr* *** called in to our call center and expressed he was upset because we serviced the property per his wife’s requestEven after speaking with management, he still insisted that even though his wife did in fact agree to have us apply, they should not owe a balance-because he did not ok itSpring Green and our customers do not work under contract, the services are a verbal agreementService was agreed to by Mrs*** Spring Green provided the requested service and lawn benefited from our treatmentWhile we do believe the bill to be valid, we do respect the Hands’ position and will not pursue the balance of this bill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I have been contacted and they have agreed to assess the situation I expect the damage to be repaired I accept this next in reaching that resolution
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: No1, you do have the key as I gave the key to the pest control person who would spray the perimeter of our home for ants The reason I gave him the backyard gate key is because he would jump the fence to get into the backyard He was absolutely amazing and always did a great job The key is attached to a plastic orange tab with my name on it Your pest control man probably was the hardest worker I have ever met For his safety I gave him a key because I didn't want him to hurt himself jumping the back fence.I really need that key back as I only had two keys for that gate Your company has provided pest control for us a long time Maybe it's in the pest control office or division If you happen to locate that, we accept your offer
Sincerely,
*** ***

Spring-Green and our customers do not work under contract, the service is a verbal agreement. The specific services are selected by the customer and renew on a yearly basis. The verbal agreement works scheduled visit to scheduled visit and season to season. The customer can notify
our company to cancel at any time if they are not satisfied. This premise, along with our 100% satisfaction guarantee is explained at the time of purchase. The verbal agreement is also printed on every invoice, statement, and marketing material distributed to our customer base. Spring-Green provides each customer their annual schedule in between seasons, along with an opportunity to save 10% off their services in December and February of each year. The letter also states to contact us if any changes are to be made. Spring-Green guarantees satisfaction with the results of our applications. Our first priority is to continue to work with the customer to meet their level of satisfaction. Spring-Green was not made aware that the customer had made other arrangements regarding the property our company was hired to treatUltimately, the customer chose to cancel our services and refuse payment. Spring-Green followed the proper service instructions given to us and the property benefited from services provided Mr*** has been a valued customer of ours for many yearsWhile we did follow all instructions given to us and the property did benefit from over $in service, we do respect Mr***’s position and the business relationship forged over seasons of continued serviceSpring-Green will cancel efforts to collect these chargesI hope Mr*** will consider Spring-Green for her future lawn care needs

The representative you are referencing is no longer with the companyIf he did have a key, he did not notify Spring GreenWe have tried to reach this former representative and have been unable to locate this keyIn an effort to move forward and find a resolution, we are willing to either purchase another copy of the key for you, or purchase a new lock if necessaryI have tried to reach you by phone and emailPlease contact me directly to resolve the matter***