Surplus Furniture & Mattress Warehouse- PA

Mr*** contacted our company on 4/21/Mr*** activated a lawn care program consisting of lawn treatments and a grub preventative treatmentHe requested the applicator meet with him on the first treatment and to give him recommendations for his propertyThe state certified applicator did
meet him as requested and left recommendations on the customer’s invoice with additional service recommendations on 4/25/The applicator did not have time however, to visit Mr***’s other property (On Oak Ridge Avenue)The applicator asked Mr*** to contact the office to set up an appointment for his other propertySpring Green provided an evaluation to that property the next day (4/26/2016)We have not since spoken to Mr*** regarding the Oak Ridge property, no services have been performed hereNo bill is due for that propertyHowever, the services performed at the Electric Avenue property were authorized and the bill is validSpring-Green guarantees satisfaction with the results of our applications. Our first priority is to continue to work with the customer to meet their level of satisfaction. Spring-Green was not made aware that Mr*** had made other arrangements regarding the property our company was hired to treatUltimately, Mr*** chose to cancel our services and refuse payment. Spring-Green followed the proper service instructions given to us and the property benefitted in over $in value worth of serviceWhile we did follow all instructions given to us and the property did benefit from over $in value in service provided, we do respect Mr***’s position and the business relationship forgedSpring-Green will agree to settle these charges upon receipt of the previously agreed upon amount ($34.95)I hope Mr*** will consider Spring-Green for his future lawn care needs

Mr*** has been a valued customer of ours since May of We certainly apologize that the customer’s recent experience has not been satisfactoryOur intention is always to provide service that exceeds our customers’ expectationsIn the event that we are notified of a customer’s
dissatisfaction, our intent is always to make it rightWhen the customer notified us of an issue, we did have a manager visit the propertyThis manager did leave comments and recommendations that the customer could utilize to improve their lawns condition, this took place after the customer had requested to cancel their accountThe service that took place on 3/did so because we had not received any notification to cancel prior to that dateThe customer had contacted us that same day to cancel their service, and the application had already been completedPrior to the cancellation of service on March 28th, the customer had not once mentioned dissatisfaction with their weeds, dating back to when service started in Spring Green guarantees the results of our applications through free service callsIn the event that a customer is not satisfied with an application, we ask that they wait 10-days after the application has been completed, if the weeds are not curling or browning, contact us immediately, and we will provide a free service callThis premise is outlined on each invoice left with the customer and has been a main reason for Spring Green’s thousands of satisfied customersWe certainly wish we had an opportunity to continue to work with the customer to resolve any issuesHowever, the customer opted to cancel their service before we had the chance to make it rightWe respect the customer’s decision and while the customer’s property did benefit from the application, we will not pursue that balanceIn regards to the key, I have checked with our service team, they do not nor ever had a key to the customer’s gateOur representative has communicated this to the customer on multiple occasionsWe believe it is their landscaper that may have a key to their gateWe do appreciate the customer’s past business, and we hope that they will consider us for their future lawn care needs

Mrs. [redacted] has been a valued customer of ours since March of 2014. Spring-Green and our customers do not work under contract, the service is a verbal agreement.  The specific services are selected by the customer and renew on a yearly basis.  The verbal agreement works scheduled visit to...

scheduled visit and season to season.  The customer can notify our company to cancel at any time if they are not satisfied.  This premise, along with our 100% satisfaction guarantee is explained at the time of purchase.  The verbal agreement is also printed on every invoice, statement, and marketing material distributed to our customer base.  Spring-Green provides each customer their annual schedule in between seasons, along with an opportunity to save 10% off their services in December and February of each year.  The letter also states to contact us if any changes are to be made.  Likewise, Mrs. [redacted] was notified twice prior to service beginning in 2016 to notify us if changes were to be made to the account. Regarding the customer’s claim of chemical burn, the customer notified us of potential damage as they cancelled their account. They did provide pictures and it was determined that based on the pictures, it was more likely to be a lawn disease. We have investigated other properties treated that day on that route and were unable to find damage while also noticing recovery in the Mrs. [redacted]’s lawn due to watering. These facts do not fit the profile a chemical burn, but instead of a lawn disease called leaf blight that was verified to be present in the customer’s lawn and is often tracked through the lawn on the wheels of lawn mowers. The customer did also order an application of Mosquito Protection for $100. The customer did cancel this service before it was completed. This is our mistake and we have no interest in pursuing that portion of their $411.12 balance. The remaining portion of the $311.12 balance is valid. Spring-Green guarantees satisfaction with the results of our applications.  Our first priority is to continue to work with the customer to meet their level of satisfaction. Spring-Green was not made aware that Mrs. [redacted] had made other arrangements or was dissatisfied with the service regarding the property our company was hired to treat. Ultimately, Mrs. [redacted] chose to cancel our services and refuse payment. Spring-Green followed the proper service instructions given to us including notification the day prior to service being completed and the property benefited in over $300.00 worth of service. The [redacted] family have been valued customers of ours. Even after the customer cancelled their service we still made attempts to work with Mrs. [redacted] to identify ongoing lawn issues. While she did not agree with our assessment, our desire still remains to resolve any dispute the customer has. We do respect Mrs. [redacted] position and the business relationship forged over the past several years. In an effort settle this dispute, once payment is received in the amount of $84.95 already agreed to by Mrs. [redacted], we will cancel our efforts to collect any of the remaining balance. We hope the [redacted] family considers Spring-Green for their future lawn care needs.

Initial Business Response /* (1000, 5, 2015/06/09) */
Mr. [redacted] has been a valued customer of ours since April of 2011. As we do for all of our customers each season, we notified the customer in writing twice by mail of the scheduled services and prices for the upcoming season. Spring Green Lawn...

Care provided the scheduled applications of lawn care on 3/18/2015 & 4/22/2015. An application of pest control was applied on 4/27/2015. These are services Spring Green Lawn Care has a history of doing for the [redacted]'. We called the customer on 4/25 regarding a recommendation we had for his property. At this time, the customer made us aware that they no longer wished to use our service. At no time prior to this did Mr. [redacted] indicate that our services were no longer needed.
Spring-Green guarantees satisfaction with the results of our applications. Our first priority is to continue to work with the customer to meet their level of satisfaction. Spring-Green was not made aware that Mr. had made other arrangements regarding the property our company was hired to treat. While we respect the customer's right to choose an alternative provider, some form of notification to discontinue the service is required. Although, Spring-Green followed the proper service instructions given to us by Mr. [redacted] and the property benefitted from over $113 in services, we do respect Mr. [redacted]' position and the business relationship forged over 5 seasons. Spring-Green will cancel efforts to collect these charges. I hope Mr. [redacted] will consider Spring-Green for any future lawn care needs.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I made ABSOLUTELY CLEAR each season that I would call and authorize before any service is done to my property. This year I did not want their service and therefore their assumption to continue without my expressed consent was WRONG.
However I do accept that cancel the billings for services I NEVER AUTHORIZED and will never use them again!

Initial Business Response /* (1000, 5, 2015/09/15) */
Mr. [redacted] has been a valued customer of ours since 2007 and we have serviced this particular property since 2012. Mr. [redacted] has done the same program with Spring-Green every year that we have serviced his property with satisfactory...

results. This season the same program that had been previously agreed to was started. Unfortunately, this season's weather played a huge role in the efficacy of any pre-emergent for crabgrass. The combination of the record amounts of rainfall, followed by the heat and drought of mid-summer made most lawns susceptible to some crabgrass germination.
Spring-Green guarantees satisfaction with the results of our applications. Our first priority is to continue to work with the customer to meet their level of satisfaction and we did multiple applications at no charge in an attempt to work towards a solution with Mr. [redacted].
Mr. [redacted] had been a valued customer of ours for many years. Upon notification earlier this year that the customer wished to cancel, we offered to split the bill in an attempt to resolve things diplomatically because a portion of the charges were for fertilization and weed control, not entirely crabgrass prevention. We do respect Mr. [redacted] position and the business relationship forged over the past 8 seasons. Spring-Green will cancel efforts to collect these charges. I hope Mr. [redacted] will consider Spring-Green for his future lawn care needs.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Spring Green Lawn Care began servicing the [redacted] Family’s property in March of 2016. In October of 2016 the customer contacted our office concerning spots in the lawn. Spring Green promptly visited the property and identified grub damage in two specific areas. We applied a curative treatment at no...

charge to the customer. Additionally, per our guarantee, we did offer to repair the damage. We did core aeration and over-seeding as well as put down grass mat to repair the damaged areas at no charge to the customer. We did tell them if further repair was needed in the spring we would be glad to do so. The customer called into our office on 4/7/17 to discuss pricing for the 2017 season. The customer indicated at that time they would like to hold off on starting service until they spoke with Dave and they would be reaching out to him directly. Unfortunately, the messages to the service team were not received. The number listed by the customer was no longer supposed to be in service. The office that was servicing the property moved to a different location and the number ending in [redacted] was supposed to be disconnected quite some time ago. We have confirmed with the phone company that line is still active and has a voicemail box still set up, however, since it was supposed to be disconnected some time ago, the voicemails have not been received-but to the customer would still appear to be a Spring Green number. Spring-Green guarantees satisfaction with the results of our applications.  Our first priority is to continue to work with the customer to meet their level of satisfaction. This case in particular is unfortunate and we do still wish to resume our relationship with the customer. The customer has not been charged for the application that took place on 4/10/17 and we are still willing to come out to repair the areas as promised. We have reached out to the customer directly and have come to a mutual understanding of the situation. After speaking with the customer, we are considering this matter resolved and expect them to reach out to us directly if any further action is needed. We appreciate the customer’s past business and hope they will consider Spring Green for their future lawn care needs.

Initial Business Response /* (1000, 13, 2015/03/26) */
Dear Revdex.com,
We cannot locate any active or former account under the name [redacted] with our franchise. Please have Mr. [redacted] respond with the physical address at where this issues took place.
Thank you,
[redacted]
Spring-Green...

Lawn Care
[redacted]@spring-green.com

Initial Business Response /* (1000, 5, 2015/06/25) */
Spring-Green and our customers do not work under contract, the service is a verbal agreement. The specific services are selected by the customer and renew on a yearly basis. The verbal agreement works scheduled visit to scheduled visit and...

season to season. The customer can notify our company to cancel at any time if they are not satisfied. This premise, along with our 100% satisfaction guarantee is explained at the time of purchase. The verbal agreement is also printed on every invoice, statement, and marketing material distributed to our customer base. Spring-Green provides each customer their annual schedule in between seasons, along with an opportunity to save 10% off their services in December and February of each year. The letter also states to contact us if any changes are to be made.
Spring-Green guarantees satisfaction with the results of our applications. Our first priority is to continue to work with the customer to meet their level of satisfaction. Spring-Green was not made aware that Mr. [redacted] had made other arrangements regarding the property our company was hired to treat. Ultimately, Mr. [redacted] chose to cancel our services and refuse payment. Spring-Green followed the proper service instructions given to us and the property benefitted in over $100.00 worth of service.
Mr. [redacted] has been a valued customer of ours for many years. The offer to split the bill at $50.00 is an attempt to resolve things diplomatically as we feel this is fair to both parties. While we did follow all instructions given to us and the property did benefit from over $100 in service provided, we do respect Mr. [redacted]' position and the business relationship forged over 4 seasons of continued service. Spring-Green will cancel efforts to collect these charges. I hope Mr. [redacted] will consider Spring-Green for his future lawn care needs.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am sorry for the confusion and am grateful that Spring Green agreed to stop the collection of the balance of $100. I will definitely consider Spring Green in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Laura [redacted]

Mr. [redacted] has been a valued customer of ours for many years. We certainly apologize that the customer’s recent experience has not been satisfactory. Our intention is always to provide service that exceeds our customers’ expectations. In the event that we are notified of a customer’s dissatisfaction,...

our intent is always to make it right. When the customer notified us of an issue, we did have a manager visit the property. Upon seeing the condition of the property, the Manager offered to fix the damage. We performed a core aeration and over-seeding at no charge to the customer. Our management team has made contact with Mr. [redacted] and are attempting to resolve the customer’s concerns. We value the business relationship forged with Mr. [redacted] over the past several years. We will continue to work with the customer to resolve any concerns they may have.

We spoke with Mrs. [redacted] last week and resolved this matter. We removed their name from the account as requested. They are not responsible for any portion of that bill. We apologize for any inconvenience and consider this matter closed.

Initial Business Response /* (1000, 5, 2015/09/10) */
Mr. [redacted] has since been in contact with our company regarding the balance on the account. Both parties have agreed to settle the bill and have resolved the situation. We appreciate Mr. [redacted]'s past business and are happy to have this...

situation resolved. We hope Mr. [redacted] considers us for his future lawn care needs when he returns to the area.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received statement showing the balance has been removed as agreed to with them. Issue has been resolved satisfactory.

Initial Business Response /* (1000, 5, 2015/07/28) */
Mr.[redacted] has been a valued customer of ours since May of 2014. In the Spring of 2015, after service had been completed on the property, Mr.[redacted] contacted us and stated he had requested that his service not continue into 2015 when he...

originally activated his account the year prior. Upon review of the call, we did not hear anything to indicate the customer had made such a request. Spring-Green and our customers do not work under contract, the service is a verbal agreement. The specific services are selected by the customer and renew on a yearly basis. The verbal agreement works scheduled visit to scheduled visit and season to season. The customer can notify our company to cancel at any time if they are not satisfied. This premise, along with our 100% satisfaction guarantee is explained at the time of purchase. The verbal agreement is also printed on every invoice, statement, and marketing material distributed to our customer base. Spring-Green provides each customer their annual schedule in between seasons, along with an opportunity to save 10% off their services in December and February of each year. The letter also states to contact us if any changes are to be made. Likewise, Mr.[redacted] was notified twice prior to service beginning in 2015 to notify us if changes were to be made to the account.
Spring-Green guarantees satisfaction with the results of our applications. Our first priority is to continue to work with the customer to meet their level of satisfaction. Spring-Green was not made aware that Mr.[redacted] had made other arrangements regarding the property our company was hired to treat. Ultimately, Mr.[redacted] chose to cancel our services and refuse payment. Spring-Green followed the proper service instructions given to us and the property benefitted in over $50.00 worth of service.
Mr.[redacted] had been a valued customer of ours. Upon notification earlier this year that the customer wished to cancel, we offered to split the bill in an attempt to resolve things diplomatically. While we did follow all instructions given to us and the property did benefit from over $50 in service provided, we do respect Mr.[redacted]'s position and the business relationship forged. Spring-Green will cancel efforts to collect these charges. I hope Mr.[redacted] will consider Spring-Green for his future lawn care needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Spring-Green and our customers do not work under contract, the service is a verbal agreement.  The specific services are selected by the customer and renew on a yearly basis.  The verbal agreement works scheduled visit to scheduled visit and season to season.  The customer can notify...

our company to cancel at any time if they are not satisfied.  This premise, along with our 100% satisfaction guarantee is explained at the time of purchase.  The verbal agreement is also printed on every invoice, statement, and marketing material distributed to our customer base.  Spring-Green provides each customer their annual schedule in between seasons, along with an opportunity to save 10% off their services in December and February of each year.  The letter also states to contact us if any changes are to be made.    Spring-Green guarantees satisfaction with the results of our applications.  Our first priority is to continue to work with the customer to meet their level of satisfaction.  Spring-Green was not made aware that the customer had made other arrangements regarding the property our company was hired to treat. Ultimately, the customer chose to cancel our services and refuse payment. Spring-Green followed the proper service instructions given to us and the property benefitted from services provided.   Ms. [redacted] has been a valued customer of ours for many years. We offered to settle the bill with the customer for a lesser amount in an effort to resolve the matter. While we did follow all instructions given to us and the property did benefit from service provided, we do respect Ms. [redacted]’s position and the business relationship forged over 4 seasons of continued service. Spring-Green will cancel efforts to collect these charges. I hope Ms. [redacted] will consider Spring-Green for her future lawn care needs.

Spring-Green and our customers do not work under contract, the service is an agreement.  The specific services are selected by the customer and renew on a yearly basis.  The agreement works scheduled visit to scheduled visit and season to season.  The customer can notify our company...

to cancel at any time if they are not satisfied.  The agreement is also printed on every invoice, statement, and marketing material distributed to our customer base.  Spring-Green provides each customer their annual schedule in between seasons, along with an opportunity to save 10% off their services in December and February of each year.  The letter also states to contact us if any changes are to be made.    Spring-Green guarantees satisfaction with the results of our applications.  Our first priority is to continue to work with the customer to meet their level of satisfaction.  Spring-Green was not made aware that the customer had made other arrangements regarding the property our company was hired to treat. Ultimately, the customer chose to cancel our services and refuse payment. Spring-Green followed the proper service instructions given to us and the property benefited from services provided.   Mr. [redacted] called our office to discuss this matter and we attempted to find middle ground with him to come to a resolution. When Mr. [redacted] refused to take any responsibility for the charges, it was communicated to him that management would have to get involved to authorize a credit in full. Once management had a chance to review the account information, a credit was applied to the account in full in order to resolve the matter. We appreciate Mr. [redacted] past business and hope the customer will consider Spring-Green for their future lawn care needs.

Revdex.com:The businesses response is not factual since they did not contact me prior to their arrival to my property. However since they have made the correct decision not to bill me I will accept their response. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]