Surveillance Video

this order was shipped as it was supposed to be and the ups tracking number was [redacted] , and was Delivered On:Friday, at 12:P.Mand signed by [redacted] , so the customer has the unit they ordered and has been using it for over a month! /> now they want a refund and keep the unit? doesnt make any sense

customer was notified at the time of purchase the factory had discontinued the item and only had left on the shelfduring the time she was communicating with customer service those had been sold by the factory already, and now they are no longer availablecustomer was fully refunded and has her full money backthe factory is not offering an alternatecustomer has already called us this morning and was given the same information.she has all her money backthis issue is now closed

The item that was ordered is now no longer available and discontinued by the manufactureWe have immediately issued a refund as you see : Credit Card: xxxx- [redacted] amount$1,refund - successfulAuthorize.Net Transaction ID [redacted] .Transaction ID: " [redacted] -refund".the customer has already called and acknowledged she received the full refund, and this matter is now closed

Thank you for bringing this matter to my attentionI have looked into this situation and spoke with [redacted] in customer service and she did advise me that she spoke with the customer and advised them that they will be getting a replacement cameraShe also indicated that they kept calling and asking for tracking information , and she told them that as soon as it would ship , it would be sent to them [redacted] mentioned the replacement camera had to be brought in from the factory and that it would take week to arrive to our location and that the customer did not seem to understand that and would keep calling daily asking for the tracking information the fact is, that the replacement camera did arrive in to us, and was shipped out to them under sales invoice # [redacted] and the ups tracking number was [redacted] , and after tracking the shipment, it shows it will be delivered to them on Monday, 062014, By End of Day thank you

This camera was already received by the customer Delivered On:Friday, 06***/at 3:P.M the updated [redacted] tracking number was [redacted] thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I disagree with there response. The one that I have not received back from them is the one that was
sent back from
*** to *** *** under RA # ***. It was sent to them in and I have sent them the email from *** to confirm this.
Please send out the replacement or refund my purchaseThank You,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The first point indicated in my complaint is that the online details nor the invoice had any indication of the delivery periodThis complaint is not answered by the businessWe are waiting for the nosreplacement pieces for more than one month now (notified on * Oct 2014)The business does not give any reply regarding expected date of supply of these pcsWe require same urgently.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

*** in customer service has been in direct contact with the customer and issued a refund to his *** account todaysee belowHello,So apparentlythe Axis item you ordered was discontinued with no replacementThe reason wedidn't know is because they emailed us and it
was hung up in our system when itwas not working properlyI am very sorry again for the inconvenience and Ihave gone ahead and processed a refund for you back to your *** account.Going forward if you need any assistance please do not hesitate to contact medirectly.Regards,*** ***| Support TeamPh: ###-###-#### X*** minutesago Thank you forresponding to my questionsI'll wait to hear back from you with more detail.*** ***Today 09:am Hello ***,I am very sorrythat no one has gotten back to you regarding your orderSeveral weeks ago weimplemented a new system and as such it effected our email and vm system aswellWe are back up and running however we are backlogged and trying torespond now to everyoneYour order is supposed to drop-ship from the MFR so I contactedthem to find out if the item you ordered was on back order or what the delaywas or is as yes you should have had it by nowAs soon as I hear back fromthem I will let you know asapAgain my apologies for the delay.Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We agree that they can ship ESL make pcsWe do not agree at all that they ever asked us permission for the despatch of these pcs prior to lodging a complaint with Revdex.comThis is untrue and they should prove same
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

We have shipped the additional units of the ESL 521CRXT as agreed upon todayvia *** tracking number *** we are also allowing the customer to keep the additional pieces that he said he received incorrectly at no additional chargeThis matter is now closed and resolved

I have spoken with Jeffrey, the salesperson for this order , and it seems the customer is correct, and I have authorized the refund of $just now. P/N REF.***
thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke with the business several weeks ago and at that time they told me the product was being discontinued and that I needed to pay the extra $if I wanted the productI told them at that time that I still wanted the product but they had to send it to me at the price they listed and I paidNow almost a month later it works out nicely for the company that this product is no longer availableThey needed to send me the product long ago or at least they could send me a comparable product now at no additional cost.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

this order was shipped as it was supposed to be and the ups tracking number was  [redacted] , and was 
Delivered On:Friday,  05/**/2014 at 12:06 P.M. and signed by [redacted] , so the customer has the unit they ordered and has been using it for over a month!
/>
now they want a refund and keep the unit? doesnt make any sense.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A replacement camera was sent to this customer as you see from the attached sales order.the [redacted] tracking number for it was  [redacted]  and shows it was delivered to the customer on 4/*/2015  at 3:19 pm. this matter has been closed, as he already received his new...

replacement camera.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Yes I did receive the payment on 07/**/2015 and but not on 6/**/2015 as they claim and that is after calling several times in a day.Thanks, for your HELP.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have been in contact with this customer and advised them that ESL was the actual manufacture of the 521CRXT detector. ESL was bought out be GE. The GE security division was later bought out by [redacted]. [redacted] was later than bought out by UTC. For marketing purposes , UTC still uses the ESL...

, GE, [redacted] and UTC names for their different products. As you can see from the attached photo, it shows ESL by [redacted]. That is the way UTC decided to now market this line of smoke detector, and not show the GE name on that unit. The customer is welcome to call UTC directly at ###-###-#### and they can confirm all these facts.In regard to the 6 out of the 20 Units that the customer has stated were shipped incorrect, that is fine, we can ship out 6 additional ESL 521CRXT to him at no additional charge.

Thank you for bringing this matter to my attention. I have looked into this situation and spoke with [redacted] in customer service and she did advise me that she spoke with the customer and advised them that they will be getting a replacement camera. She also indicated that they kept calling and asking...

for tracking information , and she told them that as soon as it would ship , it would be sent to them. [redacted] mentioned the replacement camera had to be brought in from the factory and that it would take 1 week to arrive to our location and that the customer did not seem to understand that and would keep calling daily asking for the tracking information.
the fact is, that the replacement camera did arrive in to us, and was shipped out to them under sales invoice # [redacted] and the ups tracking number was [redacted] , and after tracking the shipment, it shows it will be delivered to them on Monday, 06/**/2014, By End of Day.
thank you.