Surveillance Video

customer was notified at the time of purchase the factory had discontinued the item and only had 2 left on the shelf. during the time she was communicating with customer service those 2 had been sold by the factory already, and now they are no longer available. customer was fully refunded and has her full money back. the factory is not offering an alternate. customer has already called us this morning and was given the same information.she has all her money back. this issue is now closed.

This camera was already received by the customer . Delivered On:Friday,  06[redacted]/2015 at 3:16 P.M.  the updated [redacted] tracking number was [redacted] . thank you

we issued a refund today as requested .. Request ID #[redacted] . customer should see that show back on their account in 24-48 hours. the unit was out of stock at that time, but are now in stock. if the customer wishes to reorder, have them contact me directly, and I will make sure it...

ships out the same day. thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

this refund was already done on June [redacted] 2015 at 9:01 pm.  transaction reference number  [redacted] in the full amount of $216.16customer needs to check his statement , we have already done the refund for him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here
 The "time I spent communicating with customer service" is completely false. I told them the day they told me that the product was being discontinued to send me one. The only reason I didn't receive the product is because the company did not purchase it from the manufacturer (which at the time there were still 2 as the company states that they could have purchased one of them for me). This is not an issue that I was holding anything up. They held up the ordering and waited until I got to the point where I had to contact the Revdex.com before they even would respond to me.  This issue is not resolved just because the company says it is... They just want to sweep this under the carpet and not take any responsibility.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

The item that was ordered is now no longer available and discontinued by the manufacture. We have immediately issued a refund as you see : Credit Card: xxxx-[redacted] amount$1,836.92 refund - successful. Authorize.Net Transaction ID [redacted].Transaction ID: "[redacted]-refund".the...

customer has already called and acknowledged she received the full refund, and this matter is now closed.

Review: I ORDER A PART FROM THIS COMPANY OVER A MONTH AGO. WAS SUPPOSED TO BE SHIPPED UPS 2DAY AIR. 30 DAYS LATER THEY ARE TELLING ME THAT THE ORDER DIDNT PROCESS. ALTHOUGH THEY CHARGED MY CREDIT CARD THE SAME DAY THE ORDER PROCESSED.Desired Settlement: REFUND MY MONEY IMMEDIATELY

Business

Response:

this order was shipped as it was supposed to be and the ups tracking number was [redacted] , and was

Delivered On:Friday, 05/**/2014 at 12:06 P.M. and signed by [redacted] , so the customer has the unit they ordered and has been using it for over a month!

now they want a refund and keep the unit? doesnt make any sense.

Review: I have purchase a surveillance system consists of a digital video recorder (DVR) and four security cameras from them on March **, 2014. The order number is [redacted] (I can forward the email receipt if needed.)It has been found that one of the four cameras is defective (cant be focused). I contracted them asking for a replacement camera, and a customer service professional, [redacted]" sent me a email stating A replacement camera will be shipped out you today. I didnt get the camera after two weeks I received the email so I called them and talked to the customer service professional. She said there was an error in the shipping order. The replacement camera would be shipped out today. As of today, I still have not received the camera. I sent them several emails asking for the status and they no longer respond to my emails.I paid over $400 for the brand new surveillance system consists (can send you the receipt if required) and the fact one of the camera is not functioning is not acceptable. They should either send me a replacement camera of give me a partial credit (so that I can buy a replacement camera).Could you help me on this?[redacted]Desired Settlement: Please send me a replacement camera.

Business

Response:

Thank you for bringing this matter to my attention. I have looked into this situation and spoke with [redacted] in customer service and she did advise me that she spoke with the customer and advised them that they will be getting a replacement camera. She also indicated that they kept calling and asking for tracking information , and she told them that as soon as it would ship , it would be sent to them. [redacted] mentioned the replacement camera had to be brought in from the factory and that it would take 1 week to arrive to our location and that the customer did not seem to understand that and would keep calling daily asking for the tracking information.

the fact is, that the replacement camera did arrive in to us, and was shipped out to them under sales invoice # [redacted] and the ups tracking number was [redacted] , and after tracking the shipment, it shows it will be delivered to them on Monday, 06/**/2014, By End of Day.

thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We ordered 20 pcs of item 521CRXT. Their online product details nor the invoice never indicated a long delivery period and we presumed same to be ex-stock. If the items are not available in stock, the delivery period should have been clearly indicated in the portal. The items were received 4 weeks later.

Secondly the online details indicate that the item are GE make. However when we received the items it doesn't have any mention about GE, but manufactured by another company namely ESL. The product manufacturer should be correctly mentioned online. We require GE make 521CRXT only.

Upon receipt of the items, it was found that 6 of the 20 pcs were wrong and we requested replacement. We are still awaiting the same even after 4 weeks.Desired Settlement: We require 20 pcs of GE make 521 CRXT urgently.

Business

Response:

We have been in contact with this customer and advised them that ESL was the actual manufacture of the 521CRXT detector. ESL was bought out be GE. The GE security division was later bought out by [redacted] was later than bought out by UTC. For marketing purposes , UTC still uses the ESL , GE, [redacted] and UTC names for their different products. As you can see from the attached photo, it shows ESL by [redacted]. That is the way UTC decided to now market this line of smoke detector, and not show the GE name on that unit. The customer is welcome to call UTC directly at ###-###-#### and they can confirm all these facts.In regard to the 6 out of the 20 Units that the customer has stated were shipped incorrect, that is fine, we can ship out 6 additional ESL 521CRXT to him at no additional charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. The first point indicated in my complaint is that the online details nor the invoice had any indication of the delivery period. This complaint is not answered by the business.2. We are waiting for the 6 nos. replacement pieces for more than one month now (notified on * Oct 2014). The business does not give any reply regarding expected date of supply of these 6 pcs. We require same urgently.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. We agree that they can ship ESL make 6 pcs.2. We do not agree at all that they ever asked us permission for the despatch of these 6 pcs prior to lodging a complaint with Revdex.com. This is untrue and they should prove same.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have shipped the additional 6 units of the ESL 521CRXT as agreed upon today. via [redacted] tracking number [redacted] . we are also allowing the customer to keep the additional 6 pieces that he said he received incorrectly at no additional charge. This matter is now closed and resolved.

Review: I ordered 2 products from this company on Nov. [redacted], 2014 and was charged that day in the amount of $1836.92. I received the receipt from them for what I paid and was sent an email saying that my product had shipped. I waited for about 2 1/2 weeks for my product to arrive and when it didn't I called and spoke with a customer service rep and was told that she would have to look further into the order to see what had happened. She never called me back that day. I waited another week and called back again to see what was going on with it. At this point they told me that I had to pay an additional $481 because they could not obtain the product from the manufacturer at the price that they had listed on their website. I responded and told them that I was not going to pay the additional money because my business was with them and whatever happens between them and the manufacturer was their issue, not mine. I paid the price they had listed now they have to deliver the product they advertised and I paid for. The service rep agreed with me that they should take responsibility and said that I would be receiving a call from a [redacted] to let me know what they will do about the issue. It has now been a week and several emails later (that they wont respond to) and still I have no response from them, no product from them, and they still have my money.

According to their website they are accredited by the Revdex.com (which gave me confidence to buy from them in the first place) however according to the Revdex.com they are NOT accredited. This is false advertising and this company is smelling more and more like a scam.Desired Settlement: I want my product that I paid for at the price I paid for it. They have now had my money for over a MONTH and will not send me my purchase.

Business

Response:

The item that was ordered is now no longer available and discontinued by the manufacture. We have immediately issued a refund as you see : Credit Card: xxxx-[redacted] amount$1,836.92 refund - successful. Authorize.Net Transaction ID [redacted].Transaction ID: "[redacted]-refund".the customer has already called and acknowledged she received the full refund, and this matter is now closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with the business several weeks ago and at that time they told me the product was being discontinued and that I needed to pay the extra $481 if I wanted the product. I told them at that time that I still wanted the product but they had to send it to me at the price they listed and I paid. Now almost a month later it works out nicely for the company that this product is no longer available. They needed to send me the product long ago or at least they could send me a comparable product now at no additional cost.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

customer was notified at the time of purchase the factory had discontinued the item and only had 2 left on the shelf. during the time she was communicating with customer service those 2 had been sold by the factory already, and now they are no longer available. customer was fully refunded and has her full money back. the factory is not offering an alternate. customer has already called us this morning and was given the same information.she has all her money back. this issue is now closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here

The "time I spent communicating with customer service" is completely false. I told them the day they told me that the product was being discontinued to send me one. The only reason I didn't receive the product is because the company did not purchase it from the manufacturer (which at the time there were still 2 as the company states that they could have purchased one of them for me). This is not an issue that I was holding anything up. They held up the ordering and waited until I got to the point where I had to contact the Revdex.com before they even would respond to me. This issue is not resolved just because the company says it is... They just want to sweep this under the carpet and not take any responsibility.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought the RING-NICKEL DOORBELL CAMERA WIFI on 5/**/2015 as per sales Order No. [redacted] dated 5/**/2015.

However I do not like it and want return for full refund as per their policy that If I return with in 15 days than will give me full refund other wise after 15 days they will charge 25% RESTOCKING FEE. I received item on 5/**/2015 and

call them on 5/**/2015 1st time that I want return item and spoke with Account Rep. [redacted] who took the order as mention on sales order. Since than call 5 time. 2 time on 5/**/15, 3rd time on 6/*/15, 4th time on 6/*/15 and 5th time today. Every time call and speak with [redacted] He asked me my contact telephone No. and told me that he would take care & call me back within 15 minutes with RMA No. since that day he claim that their computer is down and/or software were getting upgrade.Desired Settlement: I want My Money $189.00 back.

Business

Response:

we have issused an RMA # [redacted] to the customer so he can make the return. [redacted], as the salesperson has already emailed him this information today. customer satisfaction is our goal. thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

this refund was already done on June [redacted] 2015 at 9:01 pm. transaction reference number [redacted] in the full amount of $216.16customer needs to check his statement , we have already done the refund for him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes I did receive the payment on 07/**/2015 and but not on 6/**/2015 as they claim and that is after calling several times in a day.Thanks, for your HELP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a NVR Video recorder from this company. I was told I would have it in a week. I received it five weeks later. During these five weeks the company would not return my calls so I could update my customer as to when to expect the equipment installation. When the item did arrive they had shipped me the wrong device. I ordered a unit with a 4TB hard drive and they shipped me a unit with no hard drive. I called customer service and me sales rep to resolve and no one returned my calls. I purchased hard drives fro a third party to accommodate my customer. The unit that I received is $700 less than what I ordered. I have contacted customer service and my sales rep four time each including emails and phone calls. I have not received a response from either.Desired Settlement: Refund of cost difference between what was ordered and what I received.

Business

Response:

I have spoken with Jeffrey, the salesperson for this order , and it seems the customer is correct, and I have authorized the refund of $457.00 just now. P/N REF.[redacted]thank you

Review: I had purchased 7 [redacted] CCTV cameras from them and every camera has had to be set back for a replacement. I had set one in back around 11/2014 and it has never been sent back to me. I have set several emails and called regarding this issue and all I have gotten is the runaround. Please look at the last email sent in to them below.I have not heard back from anybody on this issue. Please let m know what has happen.[redacted]From: [redacted] [mailto:[redacted]] Sent: Tuesday, April **, 2015 5:16 AMTo: [redacted]Subject: RE: Missing cameraI am giving your account to [redacted] to help with this [redacted] SURVEILLANCE-VIDEO.COMWholesale Distributor of Surveillance Equipment ________________________________________[redacted]P: ###-###-#### | F: ###-###-####[redacted] | [redacted]Confidentiality Notice: This e-mail is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you have received this communication in error, please delete the original message and do not distribute. Please notify the sender by e-mail at the address shown. Thank you for your compliance.[redacted],I have never received the missing camera nor the one sent back to you. Could you please look into thisto see if they have been shipped out?Thanks,[redacted]From: [redacted] [mailto:[redacted]] Sent: Wednesday, January **, 2015 2:41 PMTo: [redacted]Subject: RE: Missing cameraHi [redacted]I am out on vacation. I will have my co worker look into it.Thank youSent from my Kindle Fire using TouchDown-----Original Message----- From: [redacted]]Received: Wednesday, ** Jan 2015, 5:38pmTo: [redacted]]Subject: Missing camera[redacted],I had sent back a camera to [redacted] and I never received the replacement.Desired Settlement: My replacement camera.

Business

Response:

A replacement camera was sent to this customer as you see from the attached sales order.the [redacted] tracking number for it was [redacted] and shows it was delivered to the customer on 4/*/2015 at 3:19 pm. this matter has been closed, as he already received his new replacement camera.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I disagree with there response. The one that I have not received back from them is the one that was

sent back from

[redacted] to [redacted] under RA # [redacted]. It was sent to them in 2014 and I have sent them the email from [redacted] to confirm this. Please send out the replacement or refund my purchase.Thank You,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This camera was already received by the customer . Delivered On:Friday, 06[redacted]/2015 at 3:16 P.M. the updated [redacted] tracking number was [redacted] . thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Sirs,

I placed on the website on May **, 2015 Order # [redacted], the order was successfully placed and they charged my credit card.

I send them email asking for order status till today no answer, and call them no answer

I don't want the item anymoreDesired Settlement: Please do refund

I don't want item anymore

Business

Response:

we issued a refund today as requested .. Request ID #[redacted] . customer should see that show back on their account in 24-48 hours. the unit was out of stock at that time, but are now in stock. if the customer wishes to reorder, have them contact me directly, and I will make sure it ships out the same day. thank you

Review: I ordered a camera part from this company on June **, 2015 (order #[redacted]) and have not received the part or any communication from this company as of today July *, 2015. I have attempted to reach the company using all forms of communication available and I have not been contacted yet. I've emailed [redacted] and [redacted] starting June [redacted] and no one has responded. I attempted online chat and no one was available on July *, 2015 so I left a message and a request number was opened up (#[redacted]) and I've made several updates on July [redacted] and July * with no response from the company. I attempted calling their customer service number ###-###-#### on July * and one was on customer service was there so I left a voicemail to call my cell phone back as soon as possible. Surveillance-Video.com successfully charged my bank account on June **, 2015. I can't understand what no one from the company has not responded to any of my inquiries. I have no idea on the status of my order.Desired Settlement: I need someone from Surveillance-Video.com to contact me so that I know what is going on with my order. It has been 22 days since I placed my order on their website. Once I know the status of my order I can then decide my next course of action which may involve a full refund.

Business

Response:

[redacted] in customer service has been in direct contact with the customer and issued a refund to his [redacted] account today. see belowHello,So apparentlythe Axis item you ordered was discontinued with no replacement. The reason wedidn't know is because they emailed us and it was hung up in our system when itwas not working properly. I am very sorry again for the inconvenience and Ihave gone ahead and processed a refund for you back to your [redacted] account.Going forward if you need any assistance please do not hesitate to contact medirectly.Regards,[redacted]| Support TeamPh: ###-###-#### X[redacted] 42 minutesago Thank you forresponding to my questions. I'll wait to hear back from you with more detail.[redacted]Today 09:37 am Hello [redacted],I am very sorrythat no one has gotten back to you regarding your order. Several weeks ago weimplemented a new system and as such it effected our email and vm system aswell. We are back up and running however we are backlogged and trying torespond now to everyone. Your order is supposed to drop-ship from the MFR so I contactedthem to find out if the item you ordered was on back order or what the delaywas or is as yes you should have had it by now. As soon as I hear back fromthem I will let you know asap. Again my apologies for the delay.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,