Suzuki Motor of America Inc

Complaint #: ***Hello, After speaking with the dealer, I was advised the issue with vehicle is resolvedCustomer has been advised they would like to retain vehicle an additional day for one more testing prior to releaseCustomer is scheduled to retrieve vehicle over the weekend, Diagnosticallowed component to be reset that was causing the issueCustomer has aftermarket exhaust, and a power commander on vehicleThe power commander has been removedThe vehicle also has an aftermarket raised radiator setAlso aftermarket tires have been installed on vehicle which are substantially larger than factory tiresAftermarket components can cause unforeseen issues with vehicleAdvised there is nothing Wrong with vehicleThe issues with the vehicle have not been the same issueThe vehicle is now outside of factory warranty, and due to various aftermarket parts, is no longer at factory statusBased on all those factors, Suzuki Motors of America will not buy back customer's vehicle.If we may be of further assistance, please feel free to contact our Customer Relations Department between the hours of 7:15am-4:45pm PSTOur toll free number is ***.Best Regards, Customer relations team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have now represented by an attorney in this matter
Regards,
*** ***

Ms***, thank you for forwarding the response. I am attaching the documentation that Suzuki is requesting. I am attaching documents from the original business that looked at the vehicle on 7/3, the Uhual bill from the truck and dolly that I had to rent to get the vehicle home, and the auto repair shop that our insurance directed us to. The Auto repair shop did talk to a "old" Suzuki dealer but did not retain the information in writting. If Suzuki has any questions they can contact the auto repair shop and talk to ***. Should Suzuki wish to contact my insurance please let me know and I will gladly provide the claim number etc.The Vehicle is currently sitting at *** *** Kia/Suzuki (which was Suzuki dealer) at *** W*** Pkwy, *** *** NV *** 702/946-1000. *** is the service representative we have been working with there. *** was on vacation when I went by today to get further documentation. But, *** has spoken to the Regional Suzuki Customer Rep and he would also have information regarding the issue. Many of these same documents had been forwarded to him previously.If any further documentation is required please let me know and I will obtain them as quickly as I possible.Respectfully,*** ***

The car has one safety recall request plus another request by manufacturer to be taken care of itNearest Suzuki dealer is about miles away from methat means at least a full round tripIf the repair take few hours it means I have to stay there overnightIf Suzuki refuse to cover my travel expenses I can not afford cover the expensesI request about $to cover my travel expenses and accommodation
The other options Suzuki can pick up the car and fix it and return it to meI will be happy to arrange that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear *** *** ***
Suzuki resent the same form letter they had previously sent to the WA State Attorney GeneralAs I stated in the complaint I sent to the Revdex.com, this does not address the complaintI am not questioning the fact that the warrantee had expired, my complaint was based on the Warrantee of Merchantability of the motor.
Please resend my complaint letter to Suzuki and ask them to answer my complaint instead of just responding with a form letter
Thank you
Regards,
*** ***

Revdex.com of San Diego November 6, 2015Re: File #***Dear Ms***,Your involvement in the above referenced subject matter is greatly appreciated This letter is in response to the letter received from Customer Relations, Suzuki Motors, dated 10-30- I forwarded a copy of their letter to all the ATV dealers that I had requested quotes to replace the defective stator We ALL had a good laugh since the essence of my letter was ignored Suzuki has failed to acknowledge that fact.The previous owners took very good care of the unit prior to my purchase My Certificate of Title is dated 10-26-and it only had miles per the odometer reading The owner had to sell the unit since they were moving and their original asking price went from $7,then $and my purchase price was $5, They took a modest loss In my opinion this was a super bargain Per the ATV dealers referenced in my first letter, they all disagreed with my opinion Had this unit been a competitors unit such as *** *** *** *** ** ***, this would have been an exceptional buy I was informed that Suzuki is synonymous with poor quality.Suzuki Motor referenced the failure of the defective part may have been accelerated due to excessive heat conditions This unit only has a fan to help cool an overheated motor Their competitors had a better engineered product which had a radiator to keep the motor from building up excessive heat Why didn’t Suzuki utilize this process/product?In closing, if my original request is not accepted, I will be compelled to inform the general public of Suzuki’s poor quality/product due to defective **rts and poor engineering The internet is a superior tool which can be very informative when noting facts.I await a timely response.*** *** *** Rd.***, ** ***

We value Mr*** *** business and regret to hear of the circumstances that haveled to this inquiryWe take all of our inquiries seriously and appreciated the opportunityto assist Mr*** *** with his concern.Needless to say, we regret to hear of the circumstances that have led to this
filingAftercareful review and consideration, we propose a one-time goodwill gesture of $forfuel expense to Mr***This goodwill gesture will be a one-time-only offer.In order to qualify for this goodwill gesture and if Mr*** agrees, the followingconditions apply:• Safety recalls must be performed at an authorized Suzuki Service Provider.• Submit invoice showing Safety Recalls have been performed at an AuthorizedSuzuki Service provider for the $check to be sent to Mr***.• The $Fuel expense check from SMAI will be mailed to Mr*** address into weeks from receipt of Invoice from an authorized Suzuki Service Provider.Please submit your Invoice to:Suzuki Motor of America, Inc.P.OBox ***, California ***-***Attn: Automotive Customer Relations Dept.Or by fax to: *** ***Or by email to: ***If any further questions regarding this goodwill gesture, Mr*** can contact us at ourCustomer Relations Department at our toll-free telephone number of *** ***.Thank you for allowing us the opportunity to serve you.Sincerely, *** ***Customer Relations Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not believe in the response from Suzuki because it is saying that Suzuki I'm suppose to call them once I bought the vehicle to ask about a recall for which at that time and the time before the radio stopped working, I never thought about to doI did replace the radio, but I do still have the stock radio on hand and still able to connectIt is still under Federal Law that every car manufacture is suppose to notify any owner about a recall since cars do obviously move from one hand to anotherThe Suzuki Grand Vitara was poorly looked over and was not proper to the outlook on the used car lot where I bought this vehicleI am ONLY the second owner to this vehicle, and not the 7th, and for Suzuki to use an excuse that they only notified the one owner about the recall and say their hands are clean, is outrageousI will continue the legal path to get what is owed because I would not be buying a almost $after I have owned the vehicle since and not know anything about this recallI did even wake up at 5:30am on the time they told me to go into the dealership to have this checked out, and if I did that there would have been no reason for me to have this radio looked at in the past if I was legally notified before the radio's warranty expired, for which I had no idea when that would be.
Regards,
*** ***

Dear *** ***,We value Mr*** business and regret to hear of the circumstances that have led to this inquiryWe take all of our inquiries seriously and appreciate this opportunity to assist Mr*** with his concern.According to the dealer the vehicle has been at the dealer three
times, this current visit being fourMy first conversation with the customer was November 9, which customer advised me vehicle was at the dealer for repair| spoke with customer again on November 15, advising customer the vehicle will be ready for pickup by end of day per the dealer, Customer Contacted me again on November 21, to advise the vehicle was not working after he picked it up from the dealeradvised customer to return the vehicle to the dealer for further repairAll repairs are handled at the dealer and not at the Corporate office, Customer never stated he wanted a new vehicle during the Conversation, but rather inquired what his recourse would be if the vehicle is still not repaired once he returns the vehicle to the dealerWe briefly spoke on lemon law which informed the customer he would have to research lemon laws in his state as they vary, spoke with the dealer on December 1, and was informed the customer recently returned the vehicle to the dealer for further diagnosis, which is currently in progressI do not see any additional cases in our database regarding concerns with the vehicleCustomer is currently working with the dealer regarding vehicle repairCustomer has not paid out any monies for repair, as they have been covered under factory warranty.If we may be of further assistance, please feel free to Contact our Customer Relations

March 2, Reference Complaint # *** Suzuki Motor of America, Incvalues our customers business and regret to hear of the unusual failure that led to this complaint We understand the frustration with the down timePart of the repair delay was due to
backordered partsRepairs are almost complete Suzuki has been in contact with the customer more thantimes while the motorcycle has been down at dealerWe are addressing this complaint with customer and on two occasions have offered compensation We apologize for any inconvenience the customer experiencedThank you for allowing us the opportunity to respond Customer Service Suzuki Motor of America Inc

Attn; *** ***Revdex.com of San DiegoViewrldge Ave #200.San Diego, CA 92123Complaint #***- *** F ***RE: SR# ***Dear *** ***,NoP1/3VIA FAX: (858)-4962141Suzuki Motor of Amenoa, IncIs In receipt of the above subject consumer complaint recently flied with
yourofficeWe are sorry to learn of Mr***'s complaint and apologize for any Inconvenience Mr***has experienced.Our records indicate that Mr*** contacted our customer Relations Department on 7/20/regardingthe VLBackrest Mounting Bolts Safety Recal.l Campaign Issued to *** ***Mr.*** stated that a new rear tire was damaged from the mounting bolts described in this recall andrequested a reimbursement.In accordance with Suzuki Motor's recall reimbursement policy enClosed and available online atwww.SuzukiCycles.com (reference ~customer reimbursement for remedies prior to recall notification", page2, 41n condition for reimbursement), we requested a copy of the sales Invoice and/or rep,!lr order for thereferenced tire purchase and replacement, plus lnspecUon of the damaged tire for verification of rear tiredamage from the 110mm mounting bolts addressed In this recallUnfortunately, Mr*** stated thisdamage occurred 'more than a year ago and he was unable to provide either.While we sympathize with the customer's concern, we are unable to consider reimbursement withoutdocumentation of the expense and Inspection of the damage claimed.Thank you for allowing us the opportunity to serve you.Sincerely,Customer Relations Department

Suzuki takes radio theft very seriously. The radio code is set by the owner of the vehicle to prevent theft. However, since Mr. [redacted] is not the original owner, SMAI requested him to contact the radio manufacturer, Delphi Model Electronics at 615 Crescent Ave, Ramsey, NJ 07446, Tel. No....

1-800-4339657 We are unaware if Mr. [redacted] contacted Delphi Electronics or not, but when we reached out to Delphi Electronics last week, we were advised they have no record of Mr. [redacted]’s call. We would request Mr. [redacted] to contact [redacted] of Delphi Motor at 1-800-4339657 [redacted]. All she needs is the part number or serial number that is either on the top or rear of the radio, and she would be able to assist the customer with the radio code. Customer Relations Suzuki Motor of America, Inc.

Suzuki Motor of America Inc will uphold it's decision, and will not reimburse customer for his recent radio purchase.

Customer has now been handled through Suzuki Service Provider and they have contacted DSPM with regards to this matter.
Thanks

Please see attached response from Suzuki Motor of America, Inc. regarding complaint ID# [redacted].May 21, 2015Revdex.com4747 Viewridge Avenue,# 200San Diego, CA 92123RE: Consumer complaint no. [redacted]Dear Sir/Madam:When Mr. [redacted] contacted our office on April29, 2015, Suzuki advised...

Mr.[redacted] the procedure to have the recall performed.In accordance with certain rules and regulations regarding safety recalls, the repairmust be completed at any authorized Suzuki repair facility. Suzuki has notified allcustomers, including Mr. [redacted], via recall notification letter if their vehicle hasany outstanding recalls. Mr. [redacted]'s 2009 SX4, YIN# [redacted] has(3) open recalls regarding the front passenger seat cushion ("VD"), navigation system("SJ") and outside rear view mirrors ("SK"). Each notification letter specifies therecall can be performed at no cost to the consumer by any authorized Suzuki servicecenter. In addition, certain expenses, but not limited to, towing, rental andaccommodations will not be reimbursed.We hope this information is helpful to you. Thank you again for contacting SuzukiMotor of America, Inc.Sincerely,Suzuki Motor of America, Inc.

[redacted]Revdex.com of San DiegoComplaint #[redacted]Dear Ms. [redacted]:No. [redacted] P. *Suzuki Motors of America Inc. will only replace those components In relation to the VDrecall approved by National Highway Traffic Safety Administration (NHTSA).Below Is the list of approved components:Part Number: 85107-BOJOO-JVEPart Name: Front Passenger Bottom Seat Cushion Trim AssyThe details of the campaign can viewed at www.syzukiayto.com, then click oncampaign tab. SMAI will follow the procedures as outlined in the VD recall bulletin.Thank you for allowing us the opportunity to serve you.Sincerely,[redacted]Customer Relations Representative

Good morning,Please see attached.Thank you,Suzuki Motor of America, Inc. May 22, 2015Revdex.com4747 Viewridge Avenue,# 200San Diego, CA 92123RE: Consumer complaint no. [redacted]Dear Sir/Madam:Thank you for contacting our office regarding Mr. [redacted]'s 2009 SX4 automobile,VIN# [redacted]On April29, 2015, Suzuki Motor of America, Inc. advised Mr. [redacted] oftheparameters regarding how to have recalls completed on his vehicle. Suzuki has alsoadvised recalls do not provide coverage for incidentals for example, but not limited totowing, rental and accommodations.However, Suzuki will offer to compensate Mr. [redacted] $75.00 to offset the cost oftransporting his vehicle to the nearest authorized Suzuki service center, after a copy ofthe repair order has been submitted to our office to confirm each completedcampmgn.We hope this information is helpful to you. Thank you again for contacting SuzukiMotor of America, Inc.Sincerely,Suzuki Motor of America, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]
I understand that sometimes proof of damage is required however how would I have known of this recall 2 years ago when it was just issued this year. This is negligence on the company's part that could have killed me and my wife. But I guess that's the American way. Thanks for you crappy product Suzuki.  I will never buy another one of your products.

[redacted]- Suzuki Motor of America IncI did send a rejection/disagreement with Suzuki.I got their repeat refusal to take care of my car. Suzuki told me the same thing in 2006, when they did not want to repay me for towing of my car and were denying rental car charges; after fighting over the issue, I was mostly repaid but, I did not get fully reimbursed for those repair incidents .I do not agree with the closure of my complaint. Suzuki was supposed to have supplied me a 3 year bumper to bumper warrantee on my supposedley new undamaged car and had its customers dealing with reputable dealerships. The dealership I got my damaged car from denied being able to duplicate the problem. I was clearly complaining of my suspension system from 2006. Someone at Suzuki (in California) told me my car sat crooked because the "battery sat on that side" making the left front always sit low. The dealership should have corrected the problem, instead, it looks like they covered it up because they were likely the place that caused the damage. I should not have had to take my car to an outside mechamic (that might have voided my warrantee and I would have had to pay for) to have the car examined. I should have been informed in 2009 when [redacted] Suzuki diagnosed the problem (just after the warrantee expired). Instead, the report was hidden on a second or third page and never brought to my attention. By then, I asked workers to tell me about important information because my reading sight was damaged.It should not just be that the repair was not taken care of then. I asked for the repair and it was not done. [redacted] caused damages during the warrantee and I could not get a Suzuki dealership to fix the damages. Suzuki, still, would have been the party to cover the costs to whoever did those repairs.[redacted]

Hello,
Please find attached Suzuki Motors of America, Inc Letter response to complaint # [redacted].
Sincerely,
Suzuki Customer Relations August 3, 2015[redacted]Revdex.com of San Diego4747 Viewbridge Ave Suite 200San Diego, CA 92123SR# 2-419734126Dear Ms. [redacted]:We value Ms. [redacted]...

[redacted] business and regret to hear of the circumstances that haveled to this inquiry. We take all of our inquiries seriously and appreciated the opportunityto assist Ms. [redacted] with his concern.Needless to say; we regret to hear of the circumstances that have led to this filing. Ms.[redacted] contacted us via mail which Suzuki received on October 02, 2013 requestingassistance on her A/C system and Suspension system. At that time, Ms. [redacted] vehicle3 year/36,000 miles New Vehicle Limited warranty and 7 year/1 00,000 mile Powertrainwarranty had expired. Due to this fact, Suzuki Motors of America, Inc. replied to Ms.[redacted] in letter via mail stating Suzuki could not further assist. Once Suzuki warrantyexpires on vehicle then it becomes customer pay for repairs. If Ms. [redacted] has a disputewith a Suzuki Service Provider she will need to work with that Suzuki Service Providersince Service Providers are independently owned and operated businesses.Thank you for allowing us the opportunity to serve you.Sincerely,[redacted]Customer Relations Representative3251 E. Imperial Highway, P.O.Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040