Suzuki Motor of America Inc

Review: I currently own a Suzuki SX4 with vin # [redacted] this vehicle has two separate safety recall so far. I live in Idaho falls, Idaho and the nearest Suzuki dealer is 4 hours about (200 miles) away from me and with repair time it is almost two days trip- two day of the work . When I tried to contact Suzuki's customer service to schedule a repair, I have also requested a refund for my travel expenses. The customer service was not helpful at all, in fact they didn't even tried to help. They were rude and inconsiderate, when I told them that I will look for my legal rights they said they don't care much for it and told me that " do whatever you feel to do since it is a free country". I am completely disappointed with their nonprofessional customer service. One of the recall notice is for safety and driver side air bag issue. My family and I use this car in daily basis, if anything happen while we are driving this car Suzuki Motor of America is fully responsible. I have also contacted my attorney to proceed my legal right. I have a copy of safety recall notices and I will be happy to share if needed.Desired Settlement: Cover my travel expenses and schedule a repair with nearest Suzuki Dealer

Business

Response:

Please see attached response from Suzuki Motor of America, Inc. regarding complaint ID# [redacted].May 21, 2015Revdex.com4747 Viewridge Avenue,# 200San Diego, CA 92123RE: Consumer complaint no. [redacted]Dear Sir/Madam:When Mr. [redacted] contacted our office on April29, 2015, Suzuki advised Mr.[redacted] the procedure to have the recall performed.In accordance with certain rules and regulations regarding safety recalls, the repairmust be completed at any authorized Suzuki repair facility. Suzuki has notified allcustomers, including Mr. [redacted], via recall notification letter if their vehicle hasany outstanding recalls. Mr. [redacted]'s 2009 SX4, YIN# [redacted] has(3) open recalls regarding the front passenger seat cushion ("VD"), navigation system("SJ") and outside rear view mirrors ("SK"). Each notification letter specifies therecall can be performed at no cost to the consumer by any authorized Suzuki servicecenter. In addition, certain expenses, but not limited to, towing, rental andaccommodations will not be reimbursed.We hope this information is helpful to you. Thank you again for contacting SuzukiMotor of America, Inc.Sincerely,Suzuki Motor of America, Inc.

Consumer

Response:

The car has one safety recall request plus another request by manufacturer to be taken care of it. Nearest Suzuki dealer is about 200 miles away from me. that means at least a full round trip. If the repair take few hours it means I have to stay there overnight. If Suzuki refuse to cover my travel expenses I can not afford cover the expenses. I request about $800 to cover my travel expenses and accommodation.

The other options Suzuki can pick up the car and fix it and return it to me. I will be happy to arrange that.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

Good morning,Please see attached.Thank you,Suzuki Motor of America, Inc. May 22, 2015Revdex.com4747 Viewridge Avenue,# 200San Diego, CA 92123RE: Consumer complaint no. [redacted]Dear Sir/Madam:Thank you for contacting our office regarding Mr. [redacted]'s 2009 SX4 automobile,VIN# [redacted]On April29, 2015, Suzuki Motor of America, Inc. advised Mr. [redacted] oftheparameters regarding how to have recalls completed on his vehicle. Suzuki has alsoadvised recalls do not provide coverage for incidentals for example, but not limited totowing, rental and accommodations.However, Suzuki will offer to compensate Mr. [redacted] $75.00 to offset the cost oftransporting his vehicle to the nearest authorized Suzuki service center, after a copy ofthe repair order has been submitted to our office to confirm each completedcampmgn.We hope this information is helpful to you. Thank you again for contacting SuzukiMotor of America, Inc.Sincerely,Suzuki Motor of America, Inc.

Review: Suzuki will not properly replace said defective pass. seat and all related parts to make my vehicle safe for my Family and road worthy.Suzuki refused to reimburse me for costs incurred on first recall with regards to pulley and serpentine belt on engine, I paid for costs out of pocket at my local respectable and honest garage. Suzuki tells me that driving said vehicle with defective pulley could cause me to have an accident.I want the pass. seat and all related parts to be replace to original factory specs, NO short cuts to be at my expense.Suzuki built this vehicle, not I.Desired Settlement: Replace all parts related to defective seat as I requested to Suzuki, at no cost to me

Business

Response:

We value Mr. [redacted] business and regret to hear of the circumstances that haveled to this inquiry. We take all of our inquiries seriously and appreciated the opportunityto assist Mr. [redacted] with his concern.Needless to say, we regret to hear of the circumstances that have led to this filing. Aftercareful review and consideration, we propose a one-time goodwill gesture of $50.00 forfuel expense to Mr. [redacted]. This goodwill gesture will be a one-time-only offer.In order to qualify for this goodwill gesture and if Mr. [redacted] agrees, the followingconditions apply:• Safety recalls must be performed at an authorized Suzuki Service Provider.• Submit invoice showing Safety Recalls have been performed at an AuthorizedSuzuki Service provider for the $50.00 check to be sent to Mr. [redacted].• The $50.00 Fuel expense check from SMAI will be mailed to Mr. [redacted] address in8 to 10 weeks from receipt of Invoice from an authorized Suzuki Service Provider.Please submit your Invoice to:Suzuki Motor of America, Inc.P.O. Box [redacted], California [redacted]Attn: Automotive Customer Relations Dept.Or by fax to: [redacted]Or by email to: [redacted]If any further questions regarding this goodwill gesture, Mr. [redacted] can contact us at ourCustomer Relations Department at our toll-free telephone number of [redacted].Thank you for allowing us the opportunity to serve you.Sincerely, [redacted]Customer Relations Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Gentleman/Madam,

Review: A bushing in the lower unit of my outboard failed, I was told by suzuki that I had to buy the whole gear assembly, in which costs around $600.00. That they did not sell the bushing by itself, I feel that it is unfair to the consumer that they should have to purchase a gear assembly costing $600.00, when all that is necessary is a bushing that costs a fraction of that, probably just a few dollars. Suzuki says that they dont offer it, they sell it as an assembly. It is a separate part from the gear assembly that anyone with a little mechanical ability or service center can install.Desired Settlement: I would like suzuki to have the option for customers to purchase the forward pinion gear bushings for their outboard motors separately from the gear assembly, so that the cost would be less for both the consumer and suzuki with warranty issues, i.e. they would be out only a bushing instead of a whole gear assembly in a warranty issue, maybe these bushings need to be recalled, there have been a few of these failing from what I see, it would be a win, win for both th consumer and suzuki if the sold the individual bushing.

Business

Response:

We regret to learn of the dissatisfaction of Mr. [redacted]. Unfortunately and as it was previously explained to the customer the bushing is not available to purchase separately. We appreciate the comments and suggestions. However at this time we are unable to provide the customer with the option he desires.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

They state that the option I want is not "avialiable". Well I would like to know why not? It is extremely unfair to the consumer. Why should the consumer have to pay $600.00 plus dollars for an entire gear assembly when all you may need is the bushing that is a fraction of the cost of a complete assembly. This option should be availiable and I would like an explanation "why" it is not. This bushing is a faulty part and maybye there should be a recall on them.

Review: it is not an unknown issue that the 2006 gsxr has an issue with the charging system. I am now going on my third regulator/Rectifier and second stator. The funny thing is, this year was left out of the recall. So I have spent over a grand in repairs for something that Suzuki won't acknowledge. Its ridiculous.Desired Settlement: They should not only acknowledge this problem for this year and not only the new year, but should recall and repair the issues with parts that are not going to lead to the same issue! Also reimburse people who have had to come out of pocket because of Suzukis lack of concern and attention to its customer.

Consumer

Response:

Motorcycle issue, charging system repeated failure to be exact. Dude to poor placement of regulator rectifier. I can have another motorcycle with the money I'm spending repeatedly replacing this.

Review: Our Suzuki vehicle broke down over an hour from our home, and to get the repairs covered by the warranty it was required that we have it towed to the closest dealership. Towing is not covered by our warranty and the closest dealer is 200 miles. The dealership that we had originally purchased the car from has closed down and was considerable closer than the one we needed to deal with. Towing alone cost us 715.00, not including the inconvenience and cost of having to have someone pick us up to get us back home. I have emailed, written and called all available contacts. I have had no response to my emails or written letters and the customer service representatives I spoke with would not even refer me to somebody who may work with me.Desired Settlement: We would like to be reimbursed for the amount of the towing, as it is through no fault of our own that the repairs were needed and the original dealership has closed.

Business

Response:

Hello,Attached is [redacted] response to complaint#[redacted].April15, 2015Revdex.com of San DiegoComplaint #[redacted]We are in receipt of the above subject consumer complaint recently filed with your office.We are sorry to hear of the circumstances that have led to this filing. Mr. [redacted]contacted SMAI on January 1, 2015 requesting assistance with towing. At that time, Mr.[redacted]'s 3-year/36,000mile warranty had expired. The 3-year/36,000miles warranty providestowing coverage. Mr. [redacted] vehicle is in Powertrain Warranty for 7 years/1 00,000 mileswhich does not include towing.The customer's complaint was for engine noise and after careful review, the Suzuki ServiceProvider determined the results of Mr. [redacted] engine noise was due to differential assemblyand hub, which is being covered under the 7yrs/100,000 miles powertrain warranty.While we sympathize with customer's concerns, unfortunately we cannot assist with any towingexpense since it is not covered under Powertrain warranty as described on page 8 of the 2008warranty booklet.If we can be of further assistance with warranty, please have Mr. [redacted] call our CustomerRelations Department. Our regular business hours are between 8:00am- 5:00pm P.S.T.,Monday through Friday. Our toll free number is ([redacted]) [redacted].Thank you for allowing us the opportunity to serve you.Sincerely,Customer Service RepresentativeSuzuki Motor of America, Inc.Attachment: 2008 Warranty Booklet[redacted]?

In December 2014, I purchased a new 2013 Suzuki Boulevard C90T Boss. Unit was delivered in mid January.

Since I live in Michigan, the bike was in the garage until May, 2014. Bike was then ridden until October 2014 - then went to storage at a Suzuki dealership. We started riding the bike again in April 2015 (so we rode the bike for 7 months)

In late June, we began to notice that the paint from the exhaust piper was peeling. We took the bike to the dealership who shared that it looked like the paint was not properly done from the factory - they requested that Suzuki exchange the pipes.

According to Suzuki - sine the bike only has a year's warranty, they would offer no assistance. We know f 4 other bikes like ours that is having the same issue - and Suzuki has refused all.

A reasonable person would not expect paint to peel on a bike like this. Since Suzuki will not step up and fix this matter, I would recommend you takew caution when purchasing one of their BOSS bikes - one with the blacked-ut pipes.

Review: In 07/02/2010 I visited Cavender Suzuki with an "IMPORTANT SAFETY RECALL NOTICE from AMERICAN SUZUKI MOTOR CORPORATION" stating there was a recall on my vehicle VIN# [redacted] stating "the outer ring on the pulley that is used to adjust the tension of the power steering pump drive belt may break. If this happens, you may hear an abnormal noise when turning the steering wheel. In the worst case, the power steering pump drive belt can com off, requiring the driver to use increased steering effort, which could result in a crash. The Suzuki dealer will inspect and replace the power steering tension adjuster pulley on your vehicle, unless it has been previously replaced with an improved part. The service will be performed at no cost to you for parts and labor. The part that was changed was Suzuki Shfit Unit 28610-64J10 which has nothing to do with the recall I went into the establishment about. I called Cavender Dealer because there is a horrible noise and when diagnosed I was told the outer ring on the pulley that is used to adjust the tension of the power steering pump drive belt is not there which will make the belt break and to check because there is a recall for that. When I call Cavender Dealer and spoke to [redacted] at 8:39 am 11/27/2013 he stated "I don't know what you want me to do for you but when the vehicle was inspected for the recall that was not fixed or changed there was no need to fix it so it was not fixed or changed, and if it would have been fixed at that time that part only has a 1 year warranty so you would have to fix it again, so what you are going to have to do is pay to fix the problem, I am sorry there is nothing I can do for you.I have contacted Suzuki Corporate at ###-###-#### and was told by a representative I would have to call Cavender or cover the job out of pocket. Called again today and Haidy in customer service would not allow me to speak with a SPVR said there is none there and decision is already made and hung up the call.Desired Settlement: I would like a refund of the time spend changing the part as well as the part cost. Cavender individual [redacted] stated he spoke to Suzuki Corporate and was told to have me as the customer call Springfield Suzuki speak with Steve and request a refund through them which I do not agree with because they are not the ones who made the judgement call of not solving the issue from the beginning which suzuki corp has on their log or site. I would like my full refund for parts and labor.

Business

Response:

January 8, 2014

We are in receipt of an inquiry from the Revdex.com, on your behalf.

After review of the circumstances, Suzuki Motor of America, Inc. (SMAI) is still willing to inspect the replacement part installed by your husband. If the part that was replaced is confirmed to be related to the SB Safety Recall we will provide a repair using Suzuki genuine parts, as well as reimbursement of the parts purchased through O'Reily auto parts store. However this must be performed through an authorized Suzuki service provider. It is our understanding that the closest service provider to you is Springfield Suzuki.

If you are willing to accept this offer of assistance, please contact our office to confirm so that we may coordinate this offer with Springfield Suzuki. Our toll free number is ###-###-####. Our hours are 7:30 AM- 12:00 PM and 1:00 PM- 4:30 PM P.S.T, Monday - Friday.

Thank you for the opportunity to review and comment.

SUZUKI MOTOR OF AMERICA, INC.

Customer Relations Team

Cc: Revdex.com

4747 Viewridge Avenue #200

San Diego, CA 92123-1688

Reference: Your ID [redacted]

Review: I purchased a 2005 Suzuki Reno that was purchased in July of 2005. Since I have owened this car there has been 2 confirmed recalls and 1 pending recall (Reported 5/2014). on Wednesday (6/18/2014) night, my headlamp switch caused an electrical fire in my car. I called the fire department and they came to put a hault to the eletrical issue. On Thursday (6/19/2014), I spoke with my insurance company to schedule for an adjuster to look at the car. I also spoke with the Suzuki Customer relations because of the pending recall (which is what exactly happened to my car). They stated that they would work with my insurance company and so forth. After the adjuster came out to look at the vehicle and reviewed my deductible, it was decided that I would have to pay for the repair out of pocket because it was lower than my deductible. It was very frustrating to hear that I would have to pay for the repairs being that this is a known reported issue to Suzuki. The total charge for the repair is $242.19; however I don't feel that it is fair for me to have to pay out of my pocket for a mechanical failure by the manufacturer of the car. I called and spoke with the Suzuki Automotive Customer Service (1-800-934-0934 department again on 6/25/2014 and spoke with a respresentative who ended up hanging up on me because I told her that I we need to come to some type of resolution because without my car, I would lose my job because of transportation issue and if I pay the repairs, I would end up homeless because I would have to use my rent money to pay for the repairs. This is a lose lose situation. The rep was not caring at all and hung up on me a second time. I decided not to call back because this is a very stressful issue being without a car because of a manufacturer mechanical failue. I have to make a life changing decision because of something unexpected and that was out of my hands. I do not feel like I should be responsible for paying anything. It is unfair how I am being treated in the process. Again it is very stressful and because of an illness that I have stress is not good at all on my body. I am at a total loss for words.Desired Settlement: I do not feel that I should be responsible for paying for the repairs. Suzuki needs to take ownership and cover charges although recall has not been confirmed, but other issues reported.

Suzuki sucks! Suzuki is not committed to customers service. They have a script to void your warranty. They went bankrupt for a reason. Terrible customer resolutions. Google suzuki forums! Tons of complaints, mostlt unresolved.

Review: 12/28/2013 - Vehicle lit up in flames, after having issues with headlamps, burning smell came from ventilation system, and the hood of the car was in flames. Car was declared a total loss, no comp/ and collision. July 2014 - I received a recall notice from Suzuki Corporate in the mail for the vehicle for problem with the headlamp, that can cause a fire. I contacted Suzuki and they took a report but are refusing to provide with the manufacturer warranty liability information. How can they recall a vehicle, and then refuse to provide the liability insurance information as required by law when it lit up on fire for their own negligence.

We spoke with [redacted] ( Customer service representative) at [redacted] report number [redacted]. Who stated that she does not have anyone above her, and that we will not get past the call center to anyone else. She refused to provide manufacturer liability insurance for Suzuki Corporation.Desired Settlement: I would like for Suzuki to take responsibility for the negligence of not reporting this issue to the public earlier, this vehicle should have been recalled years ago. I would like for them to reimburse me the book value of the vehicle.

Business

Response:

Attached please find a letter, which has been sent to the customer, which outlines our position. Based on the facts of this case, our position remains unchanged.

Review: I have a 2012 Suzuki Kizashi. I was driving home from work just pulling out of a turn onto the main road of [redacted], ms. I was prob. going around 30 and I felt a jerk and looked back and white smoke was billowing out. I thought it was on fire. I stopped and turned the car off. Called my husband and a tow truck. The closest service center dealership is in Metairie Louisiana (50 miles away). I had to hire the tow truck driver to take it to [redacted]. They did a diagnostic test and said it was the PCV Valve and that was not covered under the powertrain warranty and neither was the diagnostic test. They did all that and realized it was not fixed then took the motor apart and said that there was too much sludge in the motor and Suzuki don't want to honor the warranty now. I need help - I can't afford this and I am still paying on the car.Desired Settlement: I would like Suzuki to fix the problem or buy my car - I can't afford this.

Business

Response:

Thank you for your recent inquiry. We have contacted the management of the service provider as well as our District Service and Parts Manager. The repair required to Ms. [redacted] vehicle is not a warranty matter. The vehicle has obvious signs of failure to properly maintain the vehicle or failure due to fluid contamination, oil jellification, slude or oil related failure. This is not a warranty matter. While we sympathize with the inconvenience this may cause the customer we are unable to assist her with the repairs.

Review: I bought a used 2008 suzuki forenza with 21,000 miles. The vehicle made a loud pop noise and I needed repairs. So I knew my warranty was good still. I bring the vehicle into a suzuki dealership. They tell me it's the time belt. Which is covered under the warranty. They've been giving me the run around saying my title is branded so the warranty is void and they won't fix it. So I got a copy of the title and faxed it over to suzukI company. Then they take the brand off and say they can now fix my vehicle. The dealership is saying that suzuki will not fix the vehicle because I was supposed to have the belt changed out at 60,000 miles. I did not know that. Either way, The drive train warranty is good for 7 years and they won't fix my vehicle. There's nothing in the warranty saying they won't fix my vehicle if I've brought it in over 60,000 miles. They've been giving me the run around saying my title is branded so the warranty is void and they won't fix it.

Product_Or_Service: Suzuki forenza 2008Desired Settlement: DesiredSettlementID: Replacement

I just want my vehicle repaired. I need it for work. They've had it for almost a month now. I can't afford to buy another

Business

Response:

Hello,

Attention: [redacted]

Attached you will find Suzuki letter response also attached is a warranty booklet for customer and a maintenance schedule.

Thanks,

Suzuki Customer Relations[redacted]Revdex.com of San Diego4747 Viewbridge Ave Suite 200San Diego, CA 92123Dear Ms. [redacted]:We value Mr. [redacted] business and regret to hear of the circumstances thathave led to this inquiry. We take all of our inquiries seriously and appreciated theopportunity to assist Mr. [redacted] with his concern.Needless to say; we regret to hear of the circumstances that have led to this filing. Mr.[redacted] contacted us on May 15, 2015 requesting correction on the branded title of hisvehicle which was resolved May 22, 2015. At that time, Mr. [redacted] vehicle had the 7year/ 100,000 mile powertrain warranty. Due to this fact, we referred Mr. [redacted] back tothe Suzuki Service Provider for an inspection on his engine concerns. Mr. [redacted]contacted us again on May 27, 2015 with regards to timing belt issue. After carefulreview and consideration, the service provider and our field management teamdetermined the results of Mr. [redacted] engine repairs were due to the timing belt comingapart and causing damage to the engine. The timing belt is not cover under powertrainwarranty and it is consider a maintenance item which Suzuki recommends to replace atevery 4 years or 60,000 miles whichever comes first. As a matter of consideration andreview, our field management team requested from Mr. [redacted] maintenance records oftiming belt being replaced but Mr. [redacted] was not able to provide maintenance records.While we can empathize with his situation, unfortunately Suzuki does not offer anyassistance for issues not covered under powertrain warranty.Attached you will find an electronic copy of the 2008 New Vehicle Warranty Information,which we refer Mr. [redacted] to page 7 and 8 which indicates what is cover and not coverunder powertrain warranty. Also attached is the maintenance schedule which describesit is owner's responsibility to maintain.If any further questions, Mr. [redacted] can contact us at our Customer Relations·Department at our toll-free telephone number of (800) 934-0934.Thank you for allowing us the opportunity to serve you.Sincerely,Customer Relations Representative

Review: Your Comments

Comment

I live in Arizona and purchased a 2006 Suzuki Forenza; supposed to be new the car seems to have been flood damaged and may have been dropped. AZ lemon law did not fit my car at the time I initially had complaints. I pre-paid for items on the car that could not be removed and I could not afford to have redone. My service work order comments and requests for examination of the car show a clear pattern of my complaints going back to 2006. Suzuki has been leaving AZ since 2006. It closed and re-rotated dealerships like musical chairs from 2006 to about 2010. At times, the one available dealership open, was the dealership that sold me the damaged car and also caused damages while servicing the car. The car had a full systemic electrical failure 6 weeks after purchase and has had other electrical "problems" arise since: AC and audio, a window motor. The selling dealership worked on the car and soon after my AC and audio systems failed. When I realized the problem, Suzuki's service location had changed hands again. The new dealership would not handle the repairs without payment and the dealership that did the work was no longer Suzuki and also wanted payment. I complained about damage that my warrantees would have covered but the comments was always "problem could not be duplicated." The only way for me to obtain these repairs is for Suzuki Motors to pay for them directly. I have asked Suzuki to pay for repair of the suspension system, electrical issues and the AC/audio system. The car has very low mileage and would be in excellent condition if not for the problems that Suzuki never fixed or their dealerships caused. During the car purchase, a $500.00 New Grad Rebate was offered for which I met the described rules, I did not get the rebate. I was never fully reimbursed for charges I had while the car went in and out of the shop for the initial 2006 electrical failure. I sent earlier letters to Suzuki. They only re-denied the rebate. A scam offer?Desired Settlement: I want repaired the suspension system damages; I requested them during the car's warrantee but Suzuki dealers denied being able to find the issue. I want the electrical system, AC and audio correctly repaired and later find no parts left laying around in the car. While I never went to the final Valley area Suzuki dealership, they refused to perform warrantee work on the car because the work had been initially done at a different Suzuki location. I would like not to have to replace 5th or 6th battery. I would like repaired the driver window I rarely used. I would like Suzuki to cover these costs at a certified repair shop that is not going to be out of business if there is a problem with the work.

Business

Response:

Hello,

Please find attached Suzuki Motors of America, Inc Letter response to complaint # [redacted].

Sincerely,

Suzuki Customer Relations August 3, 2015[redacted]Revdex.com of San Diego4747 Viewbridge Ave Suite 200San Diego, CA 92123SR# 2-419734126Dear Ms. [redacted]:We value Ms. [redacted] business and regret to hear of the circumstances that haveled to this inquiry. We take all of our inquiries seriously and appreciated the opportunityto assist Ms. [redacted] with his concern.Needless to say; we regret to hear of the circumstances that have led to this filing. Ms.[redacted] contacted us via mail which Suzuki received on October 02, 2013 requestingassistance on her A/C system and Suspension system. At that time, Ms. [redacted] vehicle3 year/36,000 miles New Vehicle Limited warranty and 7 year/1 00,000 mile Powertrainwarranty had expired. Due to this fact, Suzuki Motors of America, Inc. replied to Ms.[redacted] in letter via mail stating Suzuki could not further assist. Once Suzuki warrantyexpires on vehicle then it becomes customer pay for repairs. If Ms. [redacted] has a disputewith a Suzuki Service Provider she will need to work with that Suzuki Service Providersince Service Providers are independently owned and operated businesses.Thank you for allowing us the opportunity to serve you.Sincerely,[redacted]Customer Relations Representative3251 E. Imperial Highway, P.O.Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040

Consumer

Response:

[redacted]- Suzuki Motor of America IncI did send a rejection/disagreement with Suzuki.I got their repeat refusal to take care of my car. Suzuki told me the same thing in 2006, when they did not want to repay me for towing of my car and were denying rental car charges; after fighting over the issue, I was mostly repaid but, I did not get fully reimbursed for those repair incidents .I do not agree with the closure of my complaint. Suzuki was supposed to have supplied me a 3 year bumper to bumper warrantee on my supposedley new undamaged car and had its customers dealing with reputable dealerships. The dealership I got my damaged car from denied being able to duplicate the problem. I was clearly complaining of my suspension system from 2006. Someone at Suzuki (in California) told me my car sat crooked because the "battery sat on that side" making the left front always sit low. The dealership should have corrected the problem, instead, it looks like they covered it up because they were likely the place that caused the damage. I should not have had to take my car to an outside mechamic (that might have voided my warrantee and I would have had to pay for) to have the car examined. I should have been informed in 2009 when [redacted] Suzuki diagnosed the problem (just after the warrantee expired). Instead, the report was hidden on a second or third page and never brought to my attention. By then, I asked workers to tell me about important information because my reading sight was damaged.It should not just be that the repair was not taken care of then. I asked for the repair and it was not done. [redacted] caused damages during the warrantee and I could not get a Suzuki dealership to fix the damages. Suzuki, still, would have been the party to cover the costs to whoever did those repairs.[redacted]

Review: I purchased my 2007 Suzuki XL-7 at a local dealership in my state of Connecticut back in july of 2007. My Vehicle has 77,934 miles and has failed emissions due to the catalytic converter. My vehicle needs to pass emissions in my state or the registration will be canceled. About 5 months ago the check engine light had come on and gone off on its own and come back on again. I had a local shop scan the information and codes from the vehicle and found it was the catalytic converter. I recently was informed that there was a federal emission warranty on the vehicle of 8 years 100,000 miles. I called my local Certified Suzuki dealership and they stated the warranty was up as I had purchased In july of 2007. They informed me to try to contact the manufacturer. So I did and they also stated it is not covered. I feel as though the catalytic converter and necessary parts and labor should be covered as it is within the 8 years 80,000 miles of ownership. From what I read in my owners handbook the converter should last the life of the vehicle. the parts and repair will be very costly for this vehicle as I have researched alternative parts at local parts stores and they are not avail. I need to continue to drive the vehicle and eventually the vehicle will be over the 80,000 miles and I worry I will be out of luck completely. Again, due to costs of the repair I cannot do so and I fear will not be able to drive the vehicle legally soon. The warranty is for 8 years 80,000 miles and should still be covered as such regardless of delivery date as this is a part that is not serviceable to the consumer and no preventative maintenance could be performed to ensure it reliability.Desired Settlement: That Suzuki will take ownership of their product and the environment and provide the necessary parts and repairs to make the vehicle perform as it was built to do.

Business

Response:

Good morning,