Swanson Health Products, Inc.

Dear Revdex.com,We have been in contact with the customer on several occasions since they attempted to submit her order. As per the information noted on the account, Ms*** updated her email address after the order was submittedLater, also on 8/27/2016, we were contacted that no order
confirmation was received. Regretfully, during the initial contact to update the email address, no request was made to resend the confirmation. We resent an order confirmation per request. Ms*** later cancelled the order on 8/29/2016. Regretfully, the cancellation does not automatically remove the any authorizations to charge, or pending charges, from the credit/debit card. Per our email contact on 8/29/2016, the buyer was advised that any pending transactions will not be charged and will be removed by the bank based on the time schedule set by the bank for unused authorizations. It has been our experience that authorizations expire if unused within business days. If Ms*** would like the pending transition removed earlier that the dates set by her bank, we encourage her to contact us with the name of the bank that issued the card used and the phone number from the back. We will gladly submit a request for a release of the authorization. A request is not a guarantee the bank will remove the authorization early. Removal is at the discretion of the bankFinally, at this time, the order was cancelled per the customer's request and no charge will be submitted to the bank. We only submit charges once the order ships from our warehouseAttached are the order notesOur goal is to provide the best customer service possibleIf you have any questions regarding our products or services, please feel free to call us toll-free Monday through Friday at ###-###-#### between the hours of 8:a.mand 5:p.mCST. You may also reach us via email at [email protected], or online at www.swansonvitamins.comThank you for choosing Swanson Health Products for your natural health care needsIt has been our pleasure to serve you and we look forward to helping you and your family maintain the best of health for years to come. Sincerely,Angie Swanson Health ProductsCustomer Support Services Lead CONFIDENTIALITY NOTICE:This e-mail message is intended only for the named recipient(s) above and is covered by the Electronic Communications Privacy Act U.S.CSection 2510-This e-mail is confidential and may contain information that is privileged or exempt from disclosure under applicable lawIf you have received this message in error please immediately notify the sender by return e-mail and delete this e-mail message from your computer

Dear Revdex.com,Regretfully, Mr. [redacted]’s ordering privileges have been discontinued.  As previously advised, due to multiple issues with delivery due to incorrect shipping addresses provided during his ordering process on our website, continued Google Trust claims and other complaints filed, we have...

found we cannot fill Mr. [redacted]’s supplement and shipping needs.  Mr. [redacted] was provided the order acceptance information posted on our website and that no prior notice is required.  Below is the link from our website stating this information as well as the copy from our website.http://www.swansonvitamins.com/help/order-information/order-information-...⇄ AcceptancePlease note that we reserve the right to refuse or cancel any order for any reason. Some reasons for possible order cancellations include, but are not limited to, the following:       Inaccuracies in product availability status, limitations or prices       Restricted products or ingredients based on state, national or international regulations. See the list of known Shipping Regulations.       Credit or fraud concerns, as determined by our loss prevention groupWe may require additional information or verification before accepting an order. We will contact you if additional information is required to accept and process your order. We appreciate your patience, and regret any inconvenience this may cause. View Terms of Service for more information. Mr. [redacted] has not been charged for the order that was cancelled on 9/6/2016.  Swanson Health Products does not process charges until the order has been shipped.  However, upon submission of the order, an authorization request is sent to the bank of the customer’s credit/debit card.  An authorization appears under pending charges.  Mr. [redacted] was advised of this during his 9/7/2016 contact with us as well as in our response to his Google Trust claim regarding the cancelled order.  Mr. [redacted] was also advised authorizations can take up to 7 business days to be released by his bank.  Mr. [redacted] was also advised we can request his bank release the pending charge early; however it would be only a request and not a guarantee.  Mr. [redacted] was advised that for us to do so, we would require the bank phone number from the back of the card in question.  We have not received a response. Regretfully, two subsequent orders were processed after the discontinuation of Mr. [redacted]’s ordering privileges.  This was an error and will be remedied so as not to happen again.   To summarize, Mr. [redacted] has not been charged, therefore we are unable to refund.  We do not provide cash refunds for coupons as they are monies not paid by the customer.   This matter is closed as the order was not shipped or charged.   Sincerely,Angie [redacted]Swanson Health ProductsCustomer Support Services Lead###-###-####

To Whom It May Concern:To Whom It May Concern:Our records show that we have been in email contact with the customer.  Records show that Mr. [redacted] emailed us on 4/27/17 that the shipping address for his order [redacted] was incorrect.  The order was placed online via our website on...

4/23/17.  The shipping address selected is shown in order recaps and after order submission on the thank you page. An order confirmation showing the shipping address approved by Mr. [redacted] was sent on 4/23/17.  Any of these times would have been the opportune time to make the correction online before order completion or contact us to make the correction.  Unfortunately, Mr. [redacted] did not contact us till 4/27/17 after shipment. Mr. [redacted] has only updated his billing address on his online account.  Records show the only recent attempts to update the billing address were on 4/23/17.  The shipping address [redacted], [redacted], [redacted], FRAMINGHAM, MA 01702 USA still remains in his address book of shipping addresses.  We cannot remove this for him.Currently, the order is in transit and in the hands of Fed Ex.  Fed Ex will transfer package to the local USPS of the shipping address for final delivery.  Mr. [redacted] was advised that if he has a mail forward request on file with USPS to his new address, USPS may forward the package or they may return the package as undeliverable.  We shipped the order in good faith the shipping address approved during the check out process was correct.  We advised Mr. [redacted] to watch his tracking and contact us if a return to sender was performed and we would reship the order to the updated address.  At this time, the package has not been transferred to USPS.Supporting documentation showing order recap of shipping address, email confirmations sent, address update attempts, email correspondence, current tracking information and order invoice attached.Sincerely,Angie Swanson Health ProductsCustomer Support Services Lead

Initial Business Response /* (1000, 5, 2016/01/08) */
Dear Revdex.com,
We sincerely apologize for the frustrations the customer experienced regarding their recent return. We have gone ahead and issued a credit for $$49.26, which is the cost of the items returned that were not originally refunded. We...

apologize that the customer received incorrect information and will make sure to follow up with the representative and offer additional coaching to ensure that they provide the correct information in the future.
The customer referenced an amount of $75.46 however the total for the items returned, that were initially not credited, was $49.26. I have provided a breakdown of the original charges for the items in question.
Item SW1371, High potency vitamin D-3, the customer returned 2 bottles at $8.99 a piece so a total of $17.98
Item SWP016, Mega Yohimbe, and the customer returned 1 bottle at $11.99
Item MAM001, Maca Magic Powder, and the customer returned 1 bottle at $19.29
Total for the above items is $49.26.
Our return policy allows customer to receive a refund for any item returned within one year from the purchase date. The items the customer is referring to were purchased in March of 2013 through July of 2014 which is why a credit was not initially done. We try to make our return policy as convenient as possible for customers to locate which is why we have posted it on the back of every invoice, in our catalog and on our website. I have included a link to our return policy that the customer can reference regarding any future returns. https://www.swansonvitamins.com/help/order-information/order-information-faq/ret...⇄
As for the desired resolution, we have gone ahead and issued a credit for $49.26 which is the balance of return. The return credit will be issued to the same credit card that was used to purchase the products.
Again we sincerely apologize for the inconvenience to the customer in this matter.
To your good health,
Swanson Health Products
Initial Consumer Rebuttal /* (2000, 7, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I still believe the amount they have agreed to refund is not correct, I will accept the refund and close my complaint.
Final Consumer Response /* (3000, 18, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The price of item #MAM001, Maca Magic is $45.49 not $19.29. The other two item prices are correct. I will also wait to see the refund in my account to message my satisfaction with the resolution.
Final Business Response /* (4000, 20, 2016/03/15) */
Dear Revdex.com,
The customer has received the correct credit amount for item #MAM001. The item is currently $45.49 however when the customer purchased it 3 years ago it was only $19.29 which was the amount we credited. We can certainly send a copy of that invoice showing the amount the customer paid at that time if the customer would like that for their records. We apologize for the confusion however the amount credited was correct.
Thank you,
Swanson Health Products

Mr. [redacted] is well aware of the returns process when it comes to returns from Canadian customers.  Items shipped for return are delivered to a carrier center in Brampton, ON.  This center also receives packages for multiple other companies.  We are sent notice of returns received...

approximately once a month and not as packages are received.  Mr. [redacted]'s returns were included in the notices we received on 2/14/2018 and have been processed for refund accordingly.

Good Morning.Please let us be very clear that we did not say the [redacted] attempted to or did commit fraud. We did state because she attempted a credit card dispute, which was denied by the credit card company, her account was put on a fraud status. This is normal procedure. As previously stated, the shipping address provided is one that is still apparently saved as a ship to address in the [redacted]’s Pay Pal account as well as her Swanson online address book in her account.  In reviewing her chat, [redacted] states the billing and shipping addresses for the orders are the [redacted] Chattanooga address and that she did not update the addresses in her account. Attached is a copy of the chat portion [redacted] provided the billing and shipping info. Regardless, [redacted] was sent order email confirmations (copies attached) for both orders placed on 6/10/17 in which the shipping address was shown as:M [redacted] Chattanooga, TN 37416The chat that occurred on 6/17/17 was the first contact we had with [redacted] regarding any issues.  The email confirmation of the order was the opportune time for her to contact us to have the shipping address corrected for shipment and not contact us until after delivery.  That is why we asked her to go to the address she provided to retrieve her packages.We will make an attempt to reach out to the delivery address of both orders and provide them with return information to return the package they received.  Upon return of the packages from the shipping address provided by [redacted], we will the process a refund accordingly for the returned orders.

Initial Business Response /* (1000, 5, 2015/09/24) */
Dear Revdex.com,
My sincere apologies have been extended to the customer regarding the issues with the delivery concerns and I am happy to explain the timeline of events. The customer ordered on Friday, 8/28 via the internet and the order was...

shipped out on Tuesday, 9/1. The initial delivery attempt was on Wednesday, 9/2, however, OnTrac was unable to gain access to the gated complex where the customer resides. A phone number was not supplied when the customer submitted the online order, so the delivery driver was unsuccessful in contacting the customer while at the gate to gain access to deliver the majority of her order. Meanwhile, the Biotin was delivered, as it was a small package that was able to fit in her USPS mailbox. The OnTrac drivers made multiple attempts to deliver the customers package to no avail before returning it to our facility. Prior to its return, the customer had already contacted us on its whereabouts and we reshipped a replacement with another shipper, at no additional cost to the customer. If the customer had not contacted us prior to the package being returned, we would have reached out to her upon arrival of the non-delivered order and come up with a solution to get her the items in question.
The reshipment was shipped out on 9/10 and delivered via method of FedEx to the US Postal Service. The customer received delivery of the parcel on 9/22. In the interim, the customer submitted a chargeback. A desired resolution on Swanson's behalf, being as the customer has acknowledged receipt of the complete order at this time, would be for her to submit payment for the full order of $169.53, the amount of the chargeback submitted.
In response to the customers query in relation to destroying the vitamins that were returned to our facility, Swanson Health Products and other reputable companies package their supplements in such a way as to minimize deterioration from heat during transit. The supplements are subject to higher than average temperatures several times during their way from the raw materials supplier to a customer's door, and it has to be packaged to preserve as much of the original potency as possible. Hermetically sealing a supplement provides a barrier between the product and oxygen, the catalyst element that reacts with heat to cause oxidation or spoilage. While extended exposure to high temperatures could have an effect on supplements, the shipping time is not long enough to have a significant impact on the quality of the products. Also, our returns department would have done a thorough check of the products upon receipt, to be sure none of the softgels were affected by extended periods of heat, which may have potentially caused some of the softgels to stick together, however, we can be certain that the efficacy was not hindered with any of the products in question.

Initial Business Response /* (1000, 5, 2015/12/28) */
Dear Revdex.com,
We apologize for the confusion in this matter. We have spoken with [redacted], from our HR department, who stated she has not received any voicemails from Mr. [redacted]. She had left him the original voicemail, when the...

jacket was in, however she had not received any further correspondence from him. We had the jacket waiting at the front desk for Mr. [redacted] to pick up at his convenience. We can understand that he may not be comfortable picking it up the jacket so we immediately shipped it out when we received this complaint from the Revdex.com, which was our first notification of this issue. Our HR department left Mr. [redacted] a voicemail, and also sent an email, informing him that we will be mailing his jacket to the current address we have on file for him.
As far as Mr. [redacted] books are concerned, the police officer that was contacted was still in our building when we were aware the books were still in our building so he contacted Mr. [redacted] and informed him that he would personally meet up with him to give him the books. We spoke with the police officer today and he stated he has contacted Mr. [redacted] several times, so he could give him his books, but has not received any contact back from Mr. [redacted]. At this time we have asked the officer to return the books to our location and we will mail them to Mr. [redacted] address that we have on file.
Once again we apologize for the confusion, had we received the voicemails we most certainly would have contacted Mr. [redacted] back in order to resolve this issue immediately.
Thank you,
Swanson Health Products
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I recived a bill from them and in a retaliation of this I think.. they have sent the jacket COD. Also they are now refusing to pay me. I recordered the voice mails I sent. And did call the number by hittitng the redial button on my phone that brings me to Miss [redacted] or what ever her name is voicemail. But now I have to file a seprate complaint to a diffrent orginazation to get my pay because of this. And A COD because you guys called the cops they called the cops on me? All I needed was assurance that the cops woudl not get called ( for whatever reason they where called) Still lost there. Anyways I should not have to pay the COD charge but will to get this case over with. because now I have to spend more time filling a complant with North dakota. What a horriable place to do buisness with. should treat all customeres the same. and not make them have to pay 2 times for the product. comunication is the key. Oh by the way the number I called was[redacted] this brought me stright to shannon [redacted] Voice mail where I left 3 seprate voice mails. again the last one a recorded. But it was her for sure. the respons I got was I left you a voicemail...... stating We will send yo uyour jacket than I get a bill for the delivery charge. ( would of come and picked it up) great buisness. I am sorry you have to work!!! So I do not know what the deal is. why it was so hard for her to actaully get a hold of me. they have like 600 phones. and I did call several time during buisness hours.
Final Business Response /* (4000, 9, 2015/12/29) */
Dear Revdex.com,
We understand that Mr. [redacted] did not accept our last response and apologize that this is the case, but we do not believe the Revdex.com is a venue to debate an issue with a disgruntle employee. Our HR department has kept an open dialogue and has been working with him to resolve this issue. As requested we have shipped the jacket to Mr. [redacted] at his current address. There should be no COD charges to him as the package was weighed and metered at our postal unit which is then charged directly to our USPS account. The books were also mailed out from our office yesterday and he should receive those shortly, we covered the shipping on that package as well so there will be no additional cost to him.
Again we apologize for the confusion and ask that any further correspondence regarding any issues with this former employee be directed to our HR department.
Thank You,
Swanson Health Products

We regret the issue of the missing package and the delay in responding to the customer’s emails.  Two unfortunate things have occurred.  One, the original package was palleted for pick up and was taken by the wrong carrier. We were unaware which packages were involved and relied on...

customer contacts and notification when the package was received back.  We received notice when the original package was received back and immediate reshipped via FedEx 2nd Day Air on 2/02/2018. Two, we currently have an unprecedented 1300 plus emails waiting for response.  Emails are answered in the order they are received and are currently 5 days in waiting.  We did look for the customer’s email, found it and updated them with the information on their package on 2/03/2018. Per www.fedex.com under tracking number [redacted], the reshipment is in transit and scheduled for delivery 2/06/2018.  Because 2/02/2018 was a Friday and weekends are not counted as business days in the transit time, the package is moving on schedule.

I am rejecting this response because: Swanson still does not seem to know what is going on here. Again, Swanson has responded with information that has nothing to do with the complaint. I know how to track shipping. This complaint has nothing to do with the order process like I said before. It has to do with a problem with the shipping carrier selected by Swanson. It has nothing to do with the weather. There have been no weather problems at any time that affected shipping. Via another Swanson channel, I requested to speak with a manager. That person was unable to understand what was going on, so I requested a higher level of management. A person from upper management responded once. After that I have been denied speaking to management. So I am back to getting responses that do not make sense. Like suggesting FedEx may not deliver on Saturdays where I am. Not true. I saw and spoke to the FedEx delivery person at my address this past Saturday. Like telling me FedEx does not deliver on Saturday, which is not true if the sender selects the correct service. Swanson did get one of the two orders delivered today (a business day late from my request in this complaint). The second order still has not arrived.

Initial Business Response /* (1000, 5, 2016/02/29) */
Hello,
Thank you for your patience as we reviewed this information.
First, we greatly apologize for the issues you experienced with this order. As all of our calls are recorded, we will be pulling this specific call and it will be...

forwarded to the appropriate member of our management staff so that the representative may be coached on what to do in this situation.
While we are able to remove the prices from an invoice, we unfortunately are unable to remove the billing and/or shipping address from being printed on the label that is provided in the package. We apologize for this inconvenience.
For future orders, if you are uncomfortable with the receiving party seeing or knowing your billing address, we would suggest having the package sent to yourself first. Once you receive the package you may certainly forward to the recipient and list whichever address you would like as the return address.
Again, we are very sorry for any trouble caused. Should you have any other concerns, please contact us back.
Thank you and take care.
Our quality, value and customer service have made Swanson Health Products a trusted source of nutritional supplements since 1969. To help us build this privileged relationship with you, we welcome your comments and suggestions, as it is our pleasure to serve you at any time.
Kimberly B.
Swanson Health Products
Customer Service Supervisor
[email protected]
www.swansonvitamins.com
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com Rep, The fact that the address cannot be removed from the invoice should have been communicated to me during this long phone call. The Swanson Rep, should be able to inform me about this, this is the sole reason why I called them to make the order. This is more than an inconvenience. The company did not protect my personal information. I continue to be very upset about this. Also, Swanson never returned to me about the call.
I am still waiting for their response.
Final Business Response /* (4000, 9, 2016/03/07) */
Dear Revdex.com,
Our sincere apologies have been extended to the customer regarding the issues with their most recent order. We try our best to make sure that mistakes do not happen but unfortunately we cannot prevent them all. All of our agents receive extensive training to ensure they provide correct information but even with extensive training it is possible for a rare mistake to happen. We cannot apologize enough for the frustration this has caused the customer.
One of our supervisors has been corresponding with the customer via email. They have informed her that while we are able to conceal the prices on our invoices unfortunately we are unable to conceal the address. While we can certainly understand the customers concern regarding the address the only individual that would have been able to see the customers address would have been the customer's friend. The billing address is not located on the outside of the package; it would only be listed on the invoice inside the box.
We are only able to keep our call recordings for 7 days for security reasons. The first contact we had from the customer was received on 2/20/16, which was 8 days later, so we were unable to listen to the actual call.
In regard to the desired resolution unfortunately we are sorry but will not be able to provide the customer with free vitamins for a year. We will be sending the customer a coupon to use on a future order.
Once again we sincerely apologize for the customer's frustration in this matter and the situation surrounding the order.
Thank you,
Swanson Health Products

Initial Business Response /* (1000, 5, 2015/07/17) */
Dear Revdex.com,
We apologize that the customer was not satisfied with his Swanson Products. Our return policy states "If you are not completely satisfied with your product(s) purchased within the last 12 months, simply return the unused portion...

to us for a full refund, including return postage for domestic orders only. This absolutely 100% Satisfaction Guarantee applies to every product you purchase from swansonvitamins.com and Swanson Health Products catalogs. Please note: all returns valued at $500 or more shall be subject to a 20% restocking fee." This policy is listed on our website, in the catalog and on the back of each invoice. At this time we have received a return from the customer and it was processed on 7/10 for a total amount of $165.51. Our records indicate that the customer spoke with one of our supervisors on 7/15/15 and they did honor his request to issue a refund for items purchased over a year ago so he will be receiving an additional refund for those items.
As stated previously to the customer every product will work differently with each individual. The Federal Drug Administration (FDA) regulations prohibit us from making implicit or implied claims that our products treat disease or medical conditions. As a dietary supplement company we do not treat medical conditions or provide medical advice, our products provide nutritional support and help maintain healthy functions of the body.
While we can understand the customers concern that these products did not work for them, it is important to understand that not every product will work the same for each individual. Different products are going to have different effects on each individual which is why we carry a wide variety of products; it is similar to how different food affects each individual differently. Subsequently we are not privy nor are we licensed to be privy to a persons' medical condition and all the possible underlying causes that may contribute to a particular health concern. While we again appreciate the information provided by the customer, we caution the customer that he should again speak with his health care provider whenever a medical condition is present before taking any dietary or herbal supplement.
Again we sincerely apologize for the customer's dissatisfaction in this matter.
Thank you,
Swanson Health Products

Initial Business Response /* (1000, 9, 2016/03/04) */
Dear Revdex.com,
We apologize that the customer felt our advertising was misleading. The items the customer is referring to were on a BOGO (Buy One Get One Free) sale. The item was originally $8.99 per bottle so with the current sale it offered 2...

for $8.99, which would be the one bottle the customer is purchasing and the one bottle they get free. We try to make this as transparent as possible which is why we also break it down in the shopping bag so the customer can see how many bottles they are purchasing and below that it shows how many they are receiving free. We have attached a screenshot of the shopping bag, and the Thank You page, which shows the 1 bottle they paid for of Turmeric and the line underneath shows the 1 bottle free. We did also explain this to the customer when they contacted one of our representatives on 2/19/16. Many companies do use different wording for their sales so we can understand that at times confusion can happen which is why we have it broken down so the customer can see the number of bottles they are purchasing and the number of bottles they are receiving for free. This breakdown is shown before they place their order in the shopping bag as well as on the Thank You page a customer receives after they process their order.
In regard to the customer's desired resolution the customer can return the package, using the pre-paid return label, to receive a full refund for amount of the order. Unfortunately we will not be able to send the customer an additional 12 bottles of Garcinia Cambogia and 2 bottles of Turmeric for free.
Again we sincerely apologize for the customer's frustration in this matter.
Thank you,
Swanson Health Products
Initial Consumer Rebuttal /* (3000, 11, 2016/03/07) */
[redacted]Document Attached[redacted]
I talked to the company about this complaint, and they stated that their advertising is not misleading-not true! I have attached screen shots of how misleading their advertising is!
And yes, my phone number is [redacted], but when you called, you did not identify yourself or stated what company you worked for. PLEASE, when calling, identify yourself and the company you work for. Thank you!

We have been in contact with Mr. [redacted] via email and chat on 8/16 and 8/17.  During those times, Mr. [redacted] was advised that one of the items he ordered was not included in the promotional discount.  Item PRN011 clearly states at the top of the website page in a blue bar that it does not...

qualify.  Per the terms and conditions of the promotion, the merchandise total must meet qualifying threshold for discounts to apply. Our terms and conditions are posted on our website for customers to view. Mr. [redacted] did receive the 15% off as the merchandise total of his order excluding the PRN011was over the $75.00 threshold.  The discount applied for the 15% off was $17.14 spread out over the cost of the qualifying items.  Mr. [redacted] asked to cancel the order after it shipped and was advised he can return the order using the pre-paid postage label on the back of the invoice included in his package. Attached is a copy of the order invoice showing PRN011 was ordered, the amount of the discount applied to the order, website page showing the exclusion banner for PRN011 and our terms and conditions.

Thank you for contacting us. Our records show that the customer emailed us on 7/15/16 in response to her concerns regarding shipping.  Our response is attached to the claim.  We did address her concerns in explaining how orders are shipped and what criteria are considered when standard...

shipping is selected.   As explained in our email, criteria used but not limited to is weight of the order, location it is being shipped to, and transit times.  We use several carriers which, as explained to the customer, allows us to maintain our current flat rate of $4.99 per order for standard shipping.  We have not raised our standard shipping rate in 10+ years as a result. The customer, during the ordering process, selected standard shipping.  Attached to the claim is the customer’s webpage showing standard shipping selected as well as the 5-8 business days for delivery regardless of which warehouse the order is shipped from.  Our standard delivery time from date of shipment is up to 8 business days with the date the order shipped as day 0.  The customer’s order shipped on 7/8/2016 and was delivered on 7/16/16.  This falls within the 8 business days as stated.  The package was shipped via DHL as the carrier with USPS performing the final delivery.  Tracking can be viewed using tracking number [redacted] on either carrier website: www.DHL.com www.USPS.com Because the delivery date is a Saturday, 7/16/16, which is not counted as a business day, the order was delivered at the 5 business day mark and within our posted transit times. We ship from three different warehouses.  We do not guarantee quicker delivery if the order ships from a warehouse closest to the customer.  The customer can always expect their order within 8 business days from shipment. If the customer would like a different carrier, as advised in the email, they have the option of selecting an expedited shipping method or a specific carrier by chat or call after their order is placed for additional fees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Attention all customers if you do not want your supplements product expired that soon do not order from this company especially the international order , they will tell you the items would be potent and safe past the date and do not trust what they said 100% money back guarantee . I just do not want to spend more time to chasing back my money and I accept to resolve this complaint.

Mr. [redacted] has been in contact with us on multiple occasions regarding his recent returns.  Each contact advised him of the process of Canadian returns, which he had been well advised of before, and the approximate time frame it takes for us to receive the return information from the Canadian...

center that accepts returns for us.  However, these most recent returns were delayed due to backups due to larger than expected number of packages received by the center (not just Swanson’s) and processing delays at the center in Canada. This information was passed to Mr. [redacted] as well as advising him we have correspondence with the center to look for his packages specifically to expedite the process.   We received the first of the documentation of one return on 1/9/2018 and have processed it.  The remaining two returns were processed today, 1/10/2018.  Refunds will process back to the original form of payment.

To Whom It May Concern:   Our records show that Mr. [redacted] was sent an order confirmation and shipping emails to the email address on file as [redacted].  Our records show an order confirmation email sent 6/25/2017 at 10:09 p.m. CST, a shipping email on 6/27/2017 at 9:24...

a.m. CST and a delivery confirmation email sent on 7/8/2017 at 1:33 p.m. CST.    Mr. [redacted] contacted us on 7/5/2017 stating he received an email for package delivery on 7/5/2017; however the delivery email was not sent until 7/8/2017 when the package was delivered. We provided the information regarding the 8 business days allowed for delivery during the call. This information is also posted on our website where Mr. [redacted] placed the order. Mr. [redacted] was advised he could have a refund after delivery and with return of the package once it was delivered.   Mr. [redacted] promised to return the delivered package in order to be refunded immediately.  As the package was delivered on 7/8/2017 which is the 7th business day from shipment and a refund was issued on 7/5/2017 to be processed through Pay Pal, Mr. [redacted] needs to return the package as he promised.   Attached are the order notes showing dates of contact and information that we refunded for the order on 7/5/2017.  Also attached is the tracking information confirming delivery on 7/8/2017 and the standard shipping information posted on our website. Sincerely, Angie LCustomer Support Lead

Mr. [redacted] did not place an order with us and his last order on record at the call center for walk-in pick up was 5/08/2012.  Swanson Health Products has gone through many changes in the last 6 years.  This includes that walk-in orders can be picked up 48 hours after the order is placed,...

between the hours of 8:30am-4:30pm at the reception desk at our Corporate Office ([redacted]). There is a local phone number that can be called to place walk-in orders, as well as a toll free number for the call center in Fargo. This number is [redacted].  Regretfully, per the recorded call information, Mr. [redacted] disconnected the call before the representative could provide the new information on the process of walk-in orders.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is SOMEWHAT satisfactory to me.'m astounded to see that Swanson is still stating that I don't want to provide any documentation while in fact everything was provided to them, including the letter from Canada Post which was attached to my previous response and that can still be accessed, viewed and downloaded FROM THE Revdex.com Website. Also they were provided with the copy of my email to them that they didn't receive??? because they have blocked my email ( same thing can be seen on the Revdex.com website) . Again, even though I'm satisfied with the credit I'm baffled with all these lies and head games and I will email this information to their CEO !!!!! with all these proofsIf Swanson doesn't want me to log another dispute for the next return, they should unblock my email address UNTIL July 2018 ..as I have no intention to buy anything from them since that big dispute with them in July and as I don't want to go through the same hassle.